Customer Reviews for Calloway's Auto Repair LLC
(U-Haul Neighborhood Dealer)

36 reviews

2405 Dobbs Rd   Saint Augustine, FL 32086

(904) 429-3386

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(904) 429-3386

2405 Dobbs Rd
Saint Augustine, FL 32086

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This pick-up location was great to deal with.

LINN R. 
Rating:
2.0

I waited 45 minutes after my scheduled time to pick up the u haul.

Kaitlyn K. 
Rating:
5.0

Customer did not leave a comment.

VALLERY C. 
Rating:
2.0

It was VERY difficult to return the 26' truck to this location after hours. Gate narrow and lots of cars to maneuver around to find a parking place. NOT Easy!

Donald H. 
Rating:
5.0

The initial drop off location sent me on a wild goose chase. They were rude,offensive, and threatening. If I were u haul I would not want this individual to be part of my company. I will never use uhaul again unless I hear from somebody. Also, I called the regional manager and he never returned my call.

GEORGE S. 
Rating:
2.0

The location for drop off was an auto repair business which didn't post hours and was fenced and locked up at 9:00 in the morning. The driveway is small and dropping a trailer was awkward. The employee who arrived late was mad I had unhooked the trailer and checked in on line. He would have preferred I dropped it inside the business fenced compound but it was too late.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL C. 
Rating:
5.0

Fast and easy drop off. Very professional.

Dean P. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Robin A. 
Rating:
1.0

The proprietor of the drop off location was argumentative and told me that he would have me take the trailer to another location that he was not prepared to receive it … ultimately he did take it we parked in front of another 5 x 8 trailer next to a 21 foot truck.? I don't know what the problem was but I didn't appreciate the way he handled me or my time. He initially insisted that I take the trailer to another drop off location that he had communicated that fact to U-Haul however UHAUL had not communicated anything to me other than the current prescribed drop off location of Callaway Auto. We both spent an extended period of time on the phone with UHAUL at the 800 number and had no success in getting through to attempt to resolve the issue. Extensive hold time prior to reaching a UHAUL rep exacerbated the problem. My hold for me was 57 minutes by the time I got through only to be told that I needed to reach out to customer service to which they connected me and I held for another 52 minutes before being answered only to be told an area mgr would reach out to me .. That never happened.. This self move evolution what is the poorest excuse of customer service and failed internal communication within UHAUL that I've ever witnessed/experienced in all my years in the military doing personal moves I've never seen anything so poorly handled on the backside. It is highly unlikely that I would ever consider using UHAUL again given the inadequate response and lack of care and coordination on behalf of the representatives that I dealt with on the backside of this move.

Tom R. 
Rating:
4.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Very helpful!

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

den H. 
Rating:
2.0

Customer did not leave a comment.

Shannon E. 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
1.0

Very helpful and professional. I would highly recommend Calloways!

Nelson D. 
Rating:
3.0

There was only a half tank of gas in the truck and he wrote down a full tank so I had to pay the difference

THOMAS B. 
Rating:
5.0

Extraordinarily helpful at Calloway; highly recommend! :)

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Location needs a U-Haul sign at the main road. Very congested location.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

RON F. 
Rating:
5.0

Nothing!!! The location was very easy to maneuver, getting logged in was easy and simple! He was super friendly polite and made the reservation go super smoothly! Drop off was even easier! They met me outside unhooked the trailer said I was Good and sent me on the way! Thank you for making it easy and simple!

Andrew K. 
Rating:
5.0

I have rented many trucks in my time and Back sometime we were also a UHAUL rental location and if I had the crew at Calloways when I was doing it who knows where I would be today with UHAUL , one of the best dealers I have had experience with . just very helpful and friendly from start to finish .Great customer care .

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

Chris or Amanda M. 
Rating:
1.0

Our connection was with John at 3524 US 1, St Augustine, FL. He was rude, arrogant, & very unprofessional. Have used U-Haul for years & have never experienced this before. He should not be dealing with customers!

Mick E. 
Rating:
3.0

It looked like a junk yard. People were friendly tho.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

This was the best truck rental experience I have ever had. I the process was easy and fast. I definitely will recommend this location.

Simplice S. 
Rating:
2.0

when I returned my trailer on 5/11/20, the same day I used it in the morning; the owner said his card reader was not working but he checked me in on his phone and that I had to call the main Uhaul 800 # to get my deposit back; I called the 800 # immediately, and spoke to a lady who said she put me on hold to get permission from her supervisor to do that; she got back on the phone with me and said "ok, you are all taken care of and you will get your deposit back". Fast forward over a week later, no deposit credit still, and a "nicole" calls me on 5/19/20 and says that I am not checked in and wants to know where the trailer is. After I told her I already turned it in, etc, etc, etc,; Nicole tells me that there is NO DOCUMENTATION on file in the computer that my conversation took place with that lady at Uhaul that told me everything was fine and I was getting my deposit back. UNBELIEVABLE! Then Nicole tells me that she will have to tell her area manager, Jamie to go to the place I said I turned it into, to verify that I turned the trailer in , in order to get my deposit back. Again, UNBELIEVABLE! Your company is so unorganized and one person does not know what the other person is doing. Terrible customer service.

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Willian G. 
Rating:
5.0

Customer did not leave a comment.

Si G. 
Rating:
1.0

When someone pays deposit in cash return their cash!!!!!

Cindy N. 
No reviews have been submitted for this location.

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