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yadwinder s
Customer Reviews for Canadian Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup process went badly because it would not acknowledge that I was at the correct location. I think the problem may have been caused because my iPhone had location access for Safari set, but Precise Location was not set. Have your agents advise users about this.
Gerald PExtremely friendly and accommodating.
Tory SQuick, clear, professional pickup and return service. Box had some soil in it thst could have easily been swept out. All else good.
Justin MGive clearer directions on where the truck is parked and how to access it. It was behind a gate that looked locked and I wasted a lot of time. Alternatively, park it outside the gate. There was a lot of issues picking it up due to a lack of reliable cell service. Please consider hosting a WiFi hotspot at your location to make pick up easier.
Rowan HAll Good!
Nader KDirections to use U-Haul should be more clear, I was told to submit the key in the box , who would tell me the location where the box is? I was a headless chicken. One needs to understand that one can be tired post a long day of moving stuff, and the person needs to under and should have the right directions for the keys to be submitted
Harmeet SThis is excellent service I recommend my family member and friends staff are very experience and knowledge I really appreciate service they provided thank you very much.
TARSEM LEverything went very smoothly.
Sichen PEverything and dealing with the dealer was excellent just the way it was.
SHAUNA PNothing, great service
HARKANWAL Bthe service was excellent just keep up
MAM RI asked for a dolly but it wasn’t in the truck so I had to go without one.
Thiago GI was overcharged for the mileage I used. And didn't get any free kms. Last time I used uhaul they gave first 30 kms free then charged a set price per km after that. This outlet didn't do that I was charged kms right from the get go
Kimberly Hnothing to improve except maybe a sign saying uhaul because I thought I was at the wrong place
valentine hSmelly stinking interior and unhygienic.
Rohit JExtremely frustrating experience with very little help or assistance. Complicated procedure to get the key from the lock box, constantly rejected the images, and phone numbers and the return was just as ridiculous. And for the 4 hours that we had it, it seemed very expensive. Won’t be using this again.
Darrin OI ordered dolly as well but didn’t received it eventhough I booked it 30days in advance. I picked up and dropped off truck using mobile pick up so process was smooth only issue was that uhaul was not detecting my location.
Minky CI requested call back but no one called me
Manveer SAbsolutely terrible service. Location was moved 3 times, the last time we received a call only an HOUR before pick up. Online check in app was malfunctioning, causing a 3 hour delay to get the truck. What should have been a 10 a.m. pick up, ended up being a 1 p.m. pick up. Truck had barely any gasoline in it upon pick up. I asked for 2 furniture dollies, and did not receive them. Then, upon return (which was supposed to be 9, but they changed it to 7, last minute), they tried to charge us an additional hundred. Absolutely ridiculous. Will never be using U-Haul ever again.
Carl WThe truck was not clean and had water on seats and door.
RISHAB JVery good job thanks
Jorge AReally appreciate the self check-in/checkout - being able to pick up on a Sunday afternoon. I did not appreciate the 'demand' to have it returned within 6 hours when the rate is for a full day's use and I was charged the full day's rate!
MIKE PQuick pick up and return. Friendly, efficient employee.
Dan MBest loved it
ranbir bVery helpful and nice
Zachary PThe pick up location was in a FedEx with no Uhaul signs anywhere. After walking up and down th strip mall I finally had to go into a business and ask where the uhaul pick up was. Service was great though
Tan NOutstanding service and called me by name the entire time. There were a few blankets and that was a super nice gesture. Will definitely recommend this location. What a nice person!
Maggie WPierson is an awesome guy
KULWINDER SThe people where vey accommodating, efficient and very friendly. I definitely would rent from them again. Great experience.
Philip CShould have more choice truck sizes
balwant gHard to find. No uhaul signage anywhere. Tenaya who was validating me online was not helpful.
Crystal Bpleasant service and friendly staff
baljit dI used the dolly and it paid for itself in “spades”. I would recommend you tell all new customers to rent the dolly Saves a lot in time and effort. Thanks.
Derek T0% oil life remaining Cab wasn’t clean
donny cGreat service experience
upender kThe service was flexible, kind and efficient. What could have been extra stressful went more smoothly because of the personnel there. Thanks!
Pamela HKeep doing the good work.
Amit SFirst of all, my pick up booking was supposed to be at 5:30 AM, I arrived at 5:00, and wanted to begin the process however I couldn't find the Pick up my truck thing that I should click on to start. I called customer service and told them I need my truck and they started to try solutions none of them worked and that went on for around 2 hours while I was on the phone. Then the rep gave up and gave me a number to call to schedule a new reservation since she couldn't figure out what was the issue. The other rep answered and advised that he doesn't have any reservations.. Desperately I started to look for a new reservation at 7 AM I arrived at an open location and told her what happen, it took her about only 5 mins to figure out the issue which is that the reservation was booked for the truck to be picked up at the counter not the 24 7 pick up my truck feature. Which is obviously a clerk's mistake. Worthy of mentioning, around two weeks ago I wanted to give the pick up my truck a run and I received a messages saying that my reservation is at the counter and I should wait until the day of booking ay 9:30..so I expressed my concern to one of the reps and she said that I have nothing to worry about and I just have to show up there and then since it's 24 7 reservation. Another issue is that after I was finally able to pick it up being late for my appointment 3 hours, I didn't get the process to confirm which equipment I should find in the truck since the app glitched again and again. After I arrived to the drop off location I realized that there's only one dolly, while I ordered specifically 3 utility dollies and one furniture dolly with 0 furniture pads. I found one dollar with many furniture pads which are no use for me. My whole day got affected and I was scolded by people for showing up late. I'm truly mad and angry about this level of unprofessionalism.
Issam AYour representative was cheery, efficient and got me checked in and out in no time at all
Michael VPickup location in south surrey would be great
Donald RIt was a smooth transaction. From the online registration / check in to the return of the vehicle after hours. All went well :)
Lee WThank you.
ANISH kInside the truck was dirty and we had to sweep it,,,outside of truck was caked in dry dirt...very dusty using the ramp..but the worse was the gas was below 1/4 of a tank on pick up...
brenda yExcellent service, I am so happy with the service provided. The person has explained about the operation of vehicle as well.
SUNIL JEverything was as expected and good
Akashdeep SThe mileage rate is high.
Min CStore clerk provided great customer service
Tanya BThanks
PAUL RI appreciated customer service making sure a New driver (Cl 7) was allowed to drive the truck we rented. I also appreciated the service being fast as booking was done online.
fabien kWe have been given wrong information about pickup location. We went to location which we have asked for, That location was not accepting clients. Then gentleman told us to go to second location, went there but they was not aware that we have pickup. Gentleman there called someone and sent us to 3rd location. Again person in charge at location was not been informed about us, But finally he gave us truck after 1 hr of our pickup time. For sure not happy with this experience. May think twice to use your services again. Regards Maninder
Maninder SMake the online application more user friendly.......Never expected to have issues when picking up the key as you have already taken everything including my credit card on line.......I feel sorry for the person at the the site trying to do this. You should be able to just enter the reference number and print something...not have to give the same information again onsite
Sue Dgreat Service, happy with everything!
Greg EWorst moving experience ever! Last minute they changed the pick up location and time by 2 hours!! Ruined our entire day, landlord charged us for staying later because of the delay.
Anna RI highly recommend this UHaul location. My pick up and drop off were fast and efficient. T he gentleman who helped me was warm, polite and ensured i knew everything i needed to. Excellent customer service. Thank you!
Teresa RVery pleasant and professional attendant. I wish all were like him. My experience at the end of last month rental was horrible. I was belittled by the agent at the previous U haul rental outlet off 96 and Golden Eagle Hi way.
Orville LKeep up good work!
Jagdish GThey charged an extra $67.52 for fuel even though I have proof of the same amount being put in. They marked the contract the wrong amount. Even though it was a almost new cargo van it had a cigarette smell and the back was covered in food debris
aman nThe vehicle was good and dealer's behavior was outstanding. Good Experience.
gurwinder sFabulous and pleasant service. All around - Very Good!
Tracy LThe owner I think he was, or work was very professional and polite. What a nice experience . Thank you uhaul, I will definitely use you again. Janet Hodson
Janet HNothing. You cannot improve on perfection.
Keith r