Customer Reviews for C&D Mini Warehouses
(U-Haul Neighborhood Dealer)

Rating:

4.0

Better sinage indicating it is a Uhaul rental establishment.

Rating:

5.0

Great person at the desk. Speedy serve and very clean truck.

Rating:

5.0

Leslie is excellent!!

Rating:

5.0

Great rental, I will return for another rental as needed, No problems with this rental!

Rating:

4.0

N/A

Rating:

4.0

This drop off location was perfect

Rating:

5.0

It was a pleasure working with that u haul establishment. Would not hesitate to use them again or recommend them to a friend. 10 ********** stars from me.

Rating:

1.0

They charged me for gas which was ridiculous even had photo and video evidence against thier claim. Also they charged an "after hours" service fee which was also erroneous because I dropped off a full day early!! Have had to make phone calls back and forth just ridiculous overall. Do they think customers won't question these things or cover themselves for these types of fabricated charges? Will think twice on going with uhaul on the next move.

Rating:

5.0

Keep up the good work

Rating:

5.0

Fast, efficient and the price is right.

Rating:

5.0

Very pleasant.

Rating:

5.0

Leslie and staff were excellent to work with. The whole process to reserve and use to rental truck was very easy.

Rating:

5.0

There was an unexpected increase in the total bill when I drove less miles than estimated. I drove half the miles than estimated and ended up paying more.

Rating:

3.0

Check engine light on in vehicle and vehicle did not track straight. Alignment off. Engine noise very loud and sounded like it was knocking. Definitely need to service the vehicle. Also I was charged for an additional day of rental even though the vehicle was returned within the 8 hour window I requested it for. Turned in and dropped in the box at 530 to 545 and watch both employees pull out of the parking lot as I arrived. Not happy about that. Mileage and fuel were all good but just didn’t know why I was charged for the additional day as the mobile return option would not share my location with the website at this location. Has worked at others in the past.

Rating:

1.0

When I realized I was overcharged for gas and cleaning fees, I returned to the location to speak to the woman who checked me in. I asked her why I wasn't told I needed to sweep the vehicle. I would have purchased a broom from the dollar store if I knew that the 3 leaves in the back would cause me to be billed $25. The female attendant dismissed my concerns and told me to leave as it wasn't her concern, it was UHAUL's issue. I told her I had photos showing that I returned the vehicle with more gas than when I left and she refused to look at them. I asked for the UHAUL number, she gave it to me and told me to leave. I wouldn't recommend this location to anyone. They engage in fraudulent business practices. I called the pickup location to address my concerns and the manager, Autumn, was helpful, professional, and courteous. I've already filed a better business bureau complaint and Chamber of Commerce complaint against the C&D Mini Warehouse location.

Rating:

3.0

Also rented a 6 x 12 dual axel trailer. Getting the trailer hooked up was very difficult as there was no tongue jack so I had to pick up the trailer tongue by myself and get connected. It was very hard on my injured back. I will never rent another trailer from U-Haul because of this.

Rating:

4.0

The turning process

Rating:

1.0

Not only was the return date changed on me, but I returned the equipment on time to an empty location outside of operating hours and was charged for doing so, so I got double screwed thank you very much. That's why this location gets a crap review. What would you expect.

Rating:

2.0

Had a 0900 reservation, arrived about 0930 and no one was there. Walked around building hollering out but no response. Went home and called parent Co. They finally got someone but it was after 1000 before I had the trailer. Then the rep kept arguing with me that she was there. Worst customer service I have had in years.

Rating:

5.0

It was very easy to check in at this location. The gentleman was very friendly and helpful.

Rating:

3.0

The Uhaul app check in experience was very frustrating. It should NOT take 1.5 hours to get a truck.

Rating:

4.0

This whole experience was horrible. The U-Haul places were great and the workers were even better. HOWEVER, U-Haul needs to let their customers know about these hidden fees. These 2-day, no refund, one-way trips are a scam! Then, you have to fill the truck back up to where it was when you got it. My trip was fro Hertford, NC to Raleigh, NC. I had a 15’ truck rental for one day $306 after them taxes of course. Then turned around and put $55 in the tank. Yet, I can’t get a refund for my unused days? I will not recommend U-Haul to anyone. Better off paying somebody. I will never use U-Haul again.

Rating:

5.0

Great experience. Equipment was clean, in good condition and ready when dealer said it would be. Exceptional service! Well managed and staff was outstanding

Rating:

5.0

Good service.

Rating:

5.0

The service was great and the vendor was very friendly and helpful.

Rating:

4.0

The location was 54 miles from my home and I had to find someone to go with me to go get the equipment. U-Haul customer service and scheduling would not compensate for the money spent on gas to go that far, they only added 50 miles to my contract, but the location refunded me some money so that I could turn around and get insurance on all of the equipment. I had to email corporate in order to get any kind of resolution and they compensated me and apologized for the inconvenience, unlike U-Haul's customer service or scheduling. The pick up location was great.

Rating:

4.0

Fuel level changed after driver snd attendant looked at truck. It was 3/4 tank and changed to 1/2 tank. A text message followed ; however my paper work wasn’t updated and I was required to return it with 3/4 tank. I recommend updating paper when these changes are made.

Rating:

4.0

There isn’t much you can do when coming from out of state to rent a truck. You can only trust UHaul will do there job. You have no control over that. UHaul gets zero stars!!!

Rating:

5.0

Equipment was well maintained but was not clean, but overall quality was good

Rating:

4.0

No issues. Just had an issue with picking up my truck at my initial location in Portsmouth. Forced to drive an hour away to get my reserved truck. Spoke to your traffic line with initial location to come up with a solution

Rating:

5.0

Great and friendly service. I will always visit this location first.

Rating:

5.0

Great customer service!!! Very professional and friendly

Rating:

5.0

Quick helpful service

Rating:

5.0

Original location where I made reservation did not open for business fouling my moving day. Shawn at the secondary site in Hertford was very professional and helpful. Please check the notes it your system regarding my experience in Elizabeth city Nc, not what I would call moving made easy

Rating:

5.0

Check-in process was simple and efficient.

Rating:

1.0

They charged me $21.35 because I returned the truck the night before it was due in for them to check in the truck without us there. I don’t see how it cost anymore. This is after Uhaul wasted over an hour of time with me having 5 people waiting to load the truck. I was not happy. This $21.35 was the last straw

Rating:

5.0

Truck has very loose steering, should be looked at.

Rating:

5.0

My experience was great up until I returned the truck and tried to use the 24/7 app. It cost me an extra $ 20 because of the faulty software. The location owner was good; the uhaul .com site was slow and impossible to navigate. Spent 30 min trying then called 1-800-go uhaul and and the estimated hold time was 55 min. So I hung up dropped the key in the slot. Bottom line was the $ 20 charged to me was unfair and caused by the software flaws.

Rating:

5.0

The right blinker did not work in the auto transport.

Rating:

5.0

Fast friendly service. Easy to locate and good access. Has packing products on site. Highly recommend.

Rating:

4.0

Service was very good all around

Rating:

2.0

I was charged an extra day for dropping off on a holiday when no one was there. The app on the phone would not upload a picture of the inside of the trailer. The day of drop off was the day on the contract. Not pleased.

Rating:

5.0

The drop off representative did not try to adjust the mileage. It is only $11.40 cents but the nickel and diming makes me reluctant to ever use UHaul again.

Rating:

5.0

Outstanding service

Rating:

4.0

Dropped off after hours. Seems like a nice location.

Rating:

1.0

This location was HORRIBLE!! They overcharged me 247.00 for renting a car puller!!! They told me to call customer service about my overcharges.. I called customer service and they told me that the store was responsible for the charges and couldn’t understand why they charged me for car insurance when that was not what we rented.. I called the store back and the lady there was speaking over me!! I told her that I was going to charge them with fraud…. SO I DID!!! Never….ever again!!! GO SOMEPLACE ELSE!!! There’s one in Elizabeth City!!!

Rating:

5.0

The lady who handled the reservation could not have been nicer, more helpful and efficient. It was a pleasure doing business with this company and i look forward to doing so in the future. Great Office, great Employee.

Rating:

5.0

Excellent customer service. Highly recommend this location.

Rating:

5.0

Awesome location, will use again

Rating:

4.0

They allowed a dog inside the vehicle, we had to clean muddy paw prints on the seats

Rating:

1.0

Update your system. I make reservations online and it turns out that the location was closed. I did the self check out and when I returned the trailer I was told that shouldn’t have taken it. Then they charged me an extra $40 because they were closed. I will not be using uhaul again.

Rating:

5.0

Staff is Awesome