Customer Reviews for C&C Auto Sales
(U-Haul Neighborhood Dealer)

125 reviews

1101 Gilbert St   Charles City, IA 50616

(641) 228-8014

Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(641) 228-8014

1101 Gilbert St
Charles City, IA 50616

Services at this Location:

Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing service. Fast in and out.

DANIELLE R. 
Rating:
4.0

Excellent service, site personnel were ready for me, paperwork was already processed; truck was super clean and well-working/ a newer one - and every detail in explanation was clearly conveyed to me.

DOROTHY D. 
Rating:
3.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

First time renting a uhaul. Overall, great experience. The local service was helpful. Tina was amazing to work with!

ANGELA R. 
Rating:
2.0

Very rude, costumer service was horrible.

Jessica V. 
Rating:
4.0

Great customer service and super polite. Everything was ready to go right when I showed up and helped the day go smoothly

Anthony C. 
Rating:
3.0

Be completely honest with what is being signed

Troy C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

DON R. 
Rating:
4.0

Customer did not leave a comment.

shirley K. 
Rating:
5.0

Cruise control on the truck would have been excellent. I'm kind of tall and my long legs got tired. We packed a lot of stuff in that 10 foot truck. Other wise the truck and everything was great. Thanks

ricky K. 
Rating:
5.0

Customer did not leave a comment.

alantis C. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
3.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

If there going to require to wear a mask and sterilize you're hands and wear latex gloves then I expect them to also comply with the rules otherwise it was fine

Ronald S. 
Rating:
2.0

The lady working the counter was rude and unprofessional

allan C. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Dropped off after hours.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Krista L. 
Rating:
3.0

Customer did not leave a comment.

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

She did her best

TIFFANY C. 
Rating:
5.0

To the Point, Professional, Friendly, did more than I was expecting.

Keith J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

I'm a repeat customer, should have less fill out information

tom H. 
Rating:
3.0

Hard to contact the people here. Called several times the afternoon before the move and could not reach anyone

Layla S. 
Rating:
3.0

For convenients yes, it is limited on parking.

Paul I. 
Rating:
4.0

Customer did not leave a comment.

Crystal B. 
Rating:
3.0

The lady that helped was very knowledgeable about the availability of the uhauls we needed. The sliding door of the 6×12 trailer was almost impossible to open and close. We had to open and close it a number of times to get it loose enough to work decently. I really recommend everyone test "everything" before they take it.

David A. 
Rating:
5.0

Wider range of operating hours.

Max R. 
Rating:
4.0

need more information about details of pricing for uhaul. Was not clear to me that I would be paying 200$ for a one way trip only going 45 miles away!

Allison H. 
Rating:
3.0

Customer did not leave a comment.

donna H. 
Rating:
3.0

trailer lights did not work. had to make an unscheduled over night stop to get them fixed. U Haul in Missouri fixed them.

Tim H. 
Rating:
1.0

The truck assigned to me was hooked up to a trailer I didn't order and it took over 1.5 hours on the phone waiting in the cold to simply switch the truck on my reservation over. Both Uhaul and the owner blamed each other, of course... And when I did get in the cupholders had sticky residue all over and there was ash in the ashtray. Very, very displeased with this. Some sort of compensation would really go a long way!

Lucas H. 
Rating:
3.0

To be open when they are said to be open.

shelly M. 
Rating:
3.0

for a new customer a better review of the contract and expectations would be helpful

Carlye S. 
Rating:
2.0

The employee at the pick-up location told me that I had “until closing ” to return the rental truck and if I returned it after that, then I would be charged a fee. We returned our rental at 12:20pm, 20 minutes after it was apparently due. The drop-off location's hours of operation that day were 10am-4:30pm. Due to the miscommunication, I thought I was returning my rental 4 hours early and not 20 minutes late, resulting in an extra charge of $57! I'm extremely disappointed that after looking over my rental documents to confirm my drop-off that the employee at the drop-off location didn't see fit to mention to me that I would be getting an additional charge for such a trivial delay.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Paperwork end of things takes too long.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

dan V. 
Rating:
5.0

Customer did not leave a comment.

Jodi L. 
Rating:
1.0

Took an hour to get our van in order, and it still wasn't done correctly. Checked the wrong van number out and therefore created difficulty in the drop off process.

Ian D. 
Rating:
5.0

Nothing

Clorista B. 
Rating:
3.0

Whoever had the U-Haul until I had, previously didn't clean the trailer up at all. They must have damaged the 4-way connector on the trailer as well. Recycling Market lights on top wasn't working so he tried to tempt to fix by replacing the bulb and had no luck. It was a clean friendly atmosphere I can say that.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

beverly H. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Bernard L. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

Customer did not leave a comment.

Marique R. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Samson A. 
Rating:
3.0

Customer did not leave a comment.

Jack S. 
Rating:
3.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

AshleyJo H. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Nothing

ed H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Wonderful lady working there very nice help me out in a lot of ways went above and beyond

alex W. 
Rating:
5.0

Parking was a bit congested but we parked the U-Haul on the side street.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The service representative was very helpful.

David L. 
Rating:
4.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

MAcia P. 
Rating:
5.0

Customer did not leave a comment.

Janna G. 
Rating:
3.0

Customer did not leave a comment.

vicky D. 
Rating:
4.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

Really don't see anything to improve on. The owner stayed a little later and was more than helpful in accommodating me in moving my grandpa from his apartment. Great customer service!!

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Utanna L. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
4.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

I rent from this location fairly regularly. They are very easy to deal with.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Cathy D. 
Rating:
3.0

$397.00 for a one way 1,000 miles ?? Why would I do business with Uhaul again ?? I await your response...... Mark

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Arlen adam B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
4.0

We would have liked to pick up the van in Clear Lake rather than going to Charles City.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

william E. 
Rating:
5.0

This place and Tina have restored my faith in U haul.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Margery F. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The lady was nice to work with.she Jumped it in and hooked the trailer up chains and all. she did a lot better then some guys… I highly recommend her

bob B. 
Rating:
5.0

Customer did not leave a comment.

Russel G. 
Rating:
5.0

Nothing...Thanks to John for coming in early to help us get under way!!!!

Kent W. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
1.0

Customer did not leave a comment.

TAMMY S. 
Rating:
4.0

C & C were great to work with. My original location pick up was PT Sales in Clear Lake IA. Tom didn't have a trailer back and I had to drive an extra 60 miles to get the trailer. He didn't call before hand to let me know the trailer was not there and he had been calling the customer for two days, which was very frustrating. I will not use this location again.

Liz C. 
Rating:
3.0

I reserved a 26 foot truck to be picked up on Aug. 30 at 4 pm. At the time of making the reservation, I was told I could have my two day rental till 4 pm on Sep 1 and later if needed. Place key in key drop box. Location called me on Aug. 29 stating because of mechanical problems, I was downgraded to a 20 foot truck. I indicated I may pick the truck up at 10 am if it is available then. Location told me not before 10:30. Location called me at 10:15 Aug 30 to see if I was picking up the truck early. We agreed it would be at 12 pm. Each time we agreed to a new time, my reservation was upgraded and I got an email confirmation. I picked up the truck at noon on Aug. 30 to be told it was also rented for Sep 1. After doing inspection and paperwork, it was 12:30 pm when I was ready to leave. I asked when I had to have the truck back, and as the business was open till 1:30pm, I asked if I had the truck for the full two days, till 12:30pm on Sep. 1. She said yes. Then, on Sep. 1 at 9:54 am I missed a call (because I was unloading the truck) from the location and voicemail said the truck was due back at 10 and next renter was upset because it was not back. I returned the call at 11:07 when I was done unloading and putting fuel in the truck. I dropped the truck off by 11:30, an hour before my rental was done. I hope the only reason the truck was double booked was because of the mechanical failure of the 26 foot truck I had reserved, but the location should have been much more clear about when the truck was needed back. Overall it was a good rental experience, but the end left a bad taste in my mouth and not sure if I will use uhaul or this location again.

Gregory M. 
No reviews have been submitted for this location.

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