Customer Reviews for C&C Shell Service LLC
(U-Haul Neighborhood Dealer)

272 reviews

1314 Orange Rd   Culpeper, VA 22701

(540) 317-3060

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 317-3060

1314 Orange Rd
Culpeper, VA 22701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location should do routine maintenance check, like tire pressure.

Jason S. 
Rating:
2.0

I have no comment about drop off location. We didn't deal with anybody since we used an online drop off. The location was easy to find but the lot was very full with trucks. Not much space up park a 26 ft truck.

DONNACARR T. 
Rating:
5.0

Even though I was late for the pick up, the kind lady helped me with recommendations and a flawless transaction. All this while running a very busy gas station!!! Thank you, I will recommend everyone I know who needs a great rental place!

MARGARETANN B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Keep up the great service

Chuck M. 
Rating:
1.0

Horrible experience.

JAMESLEE F. 
Rating:
4.0

Dropping off after business hours it was a little hard to find the key drop. I think having a key drop sign specifying location on the door when you are closed would be helpful.

JAMIEA M. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

DARRELLLEE B. 
Rating:
5.0

Customer did not leave a comment.

CHARLESTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

The truck had a " need air in right front tire" light the whole time we had it, which was a little distracting.

Maggie L. 
Rating:
5.0

Customer did not leave a comment.

HAROLDDEAN B. 
Rating:
5.0

Customer did not leave a comment.

ESMAELK F. 
Rating:
5.0

Everything went very smooth. Friendly service explained the process and made the return simple even when they are not open. Will be renting again in a week to finish moving our college son home. Thank you for great customer service.

karen C. 
Rating:
4.0

Make the process a little quicker and easier.

Lynda H. 
Rating:
3.0

Truck exterior was really dirty, mud on the tires and interior was somewhat clean. The air conditioner blew hot air. The truck box was clean inside. Truck was okay for in town use. Staff was very helpful.

GREGWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TAMARAROSE W. 
Rating:
5.0

Customer did not leave a comment.

MARYMARGARET S. 
Rating:
3.0

the key was not in the lock box for the designated time.... so I had to wait around for 90 minutes until the place opened.

beth H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDGUY P. 
Rating:
5.0

She was excellent in presenting the information and explained everything to me. She was well prepared. Great experience.

MICKIEKAY F. 
Rating:
3.0

The woman running this location is wonderful. She went the extra mile to meet my needs, was friendly and prepared. Will gladly rent from her again.

LUCINDAMILLER E. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

This place was fine. Very friendly and helpful

Tim S. 
Rating:
4.0

I don't like drop off experience. Not cell phone literate.

GAILROEBUCK D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

My order was charged from one size truck to another without any notice. I was given keys to smaller truck without any explanation until I made an enquiry. I was quoted one fee for insurance and when I read contract it was more than what was agreed upon. I had to ask again for an explanation. So unprofessional and I would not recommend to my friends or family.

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Kierra F. 
Rating:
2.0

The lady answering the phone was rude and was not aware of the policy regarding trailers that is posted online.

RICHARDSTANLEY B. 
Rating:
3.0

Customer did not leave a comment.

THOMASJ F. 
Rating:
5.0

Customer did not leave a comment.

IBN O. 
Rating:
5.0

Online reservations furnishing credit card and other info seems unnecessary as it all is done at the dealer.

MICHAELLOUIS G. 
Rating:
5.0

Customer did not leave a comment.

DENNISRAY C. 
Rating:
5.0

Customer did not leave a comment.

ALVALESSIADEANNA S. 
Rating:
4.0

Gas stations are always a busy place. Staff was exceptionally helpful and friendly.

JEFFREYROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Absolutely nothing to improve upon! They were beyond fantastic :) Many thanks for helping my move go well

LAURALEIGH D. 
Rating:
5.0

Customer did not leave a comment.

GUALBERTOJAVIER F. 
Rating:
5.0

This is my third time renting a uhaul from C And C everytime I have received OUTSTANDING service

MICHELRENE M. 
Rating:
5.0

Customer did not leave a comment.

lachanda W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWXAVIOR R. 
Rating:
3.0

There was fees that im not understand

DANACARDELL T. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Great customer service and efficient process in renting and returning.

April B. 
Rating:
5.0

C&C Shell's staff - can't say enough good. They are fantastic!

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE H. 
Rating:
5.0

Great service

HOYTFRANKLIN H. 
Rating:
5.0

Customer did not leave a comment.

Colleen V. 
Rating:
3.0

,/a

Armando L. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
4.0

I would recommend that any rental van or truck come with a couple of basic pieces of equipment as a part of the rental. Say a couple of tie downs and furniture quilts. These rentals are not cheap and a couple of pieces of basic equipment would help make experience a little more pleasant.

ESTELHARRISON S. 
Rating:
3.0

Not very welcoming or friendly. Got the impression that I was inconveniencing them. They did however make accommodations for a late drop off which was nice of them.

verna V. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

LaShawnya J. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

It was a perfect experience

ROGERWAYNE G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN J. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Excellent customer service

mohammad N. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
4.0

Customer did not leave a comment.

Linda D. 
Rating:
3.0

No Comment. The Van was excellent and in perfect condition.

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

JONATHANMICHAEL R. 
Rating:
5.0

Great experience, lady who helped me with my reservation and then checkout was very helpful when I had to delay my move a day because of a medical issue.

RONALDCHRISTOPHE W. 
Rating:
5.0

Be more clear about pricing. The vehicle we rented advertised $19.95 per day. The daily rate was higher.

tom K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo G. 
Rating:
4.0

More space to maneuver around in the parking lot

Ulysses C. 
Rating:
5.0

Customer did not leave a comment.

WENDYBALETHA D. 
Rating:
5.0

Drop off only, phone drop off was convenient

KARAMELODY J. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Matthew T. 
Rating:
1.0

Have the sizes promised and more staff.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Phoned and told them about the "Return My Truck" fiasco the next morning...was told she was currently getting ready to "receive it into her inventory and everything should be fine." Received final email and it appears that it is.

Cathy P. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
5.0

Parking lot is much too small and crowded. The lady running the place is extremely nice and helpful!

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

ed T. 
Rating:
1.0

Made reservation two weeks ago and scheduled to pickup truck from location about 15 minutes from my home. On day before pickup location was moved to another location over an hour away. Also when I arrived to pickup truck gas tank was only half full.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

hyatt H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

The mobile pickup even when the location was closed was incredibly convenient as we needed our truck last minute and were able to get one. Thank you so much to the nice gentleman that answered the phone on Easter to let us know about that feature- much appreciated.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

Ivan H. 
Rating:
5.0

Customer did not leave a comment.

Ronta R. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
No reviews have been submitted for this location.

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