Customer Reviews for C&C Shell Service LLC
(U-Haul Neighborhood Dealer)

362 reviews

1314 Orange Rd   Culpeper, VA 22701

(540) 317-3060

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(540) 317-3060

1314 Orange Rd
Culpeper, VA 22701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Darlene A. 
Rating:
3.0

Everything was smooth and professionally handled. Great customer service! I'd rent from here again!

David F. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Sheila was wonderful, and made my experience a great one. I'll rent again from her!

Lee L. 
Rating:
5.0

Nothing. The business associate was very knowledgeable and helpful. She went out of her way to ensure I was not only getting great service but my safety was looked out for.

Rex H. 
Rating:
5.0

Great experience, super helpful, clean location, the size of equipment we reserved was ready and available on pickup. Would highly recommend this location and will definitely use next time I need a U-Haul, thanks so much!

ROBYN J. 
Rating:
5.0

Excellent service. They were patient and went above and beyond to help I highly recommend this business

Ronnie H. 
Rating:
1.0

Uhaul site was down and no one was onsite.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

Luan V. 
Rating:
5.0

The improvements you need to make are not with the locations. You need to work on your app! At drop-off your app would never let me upload the picture of the gouges. Thankfully they were still open and I was able to get an actual person to help with the return.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Shirley Y. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Not only was the truck clean, but the lady that helped us with the transaction was friendly, knowledgeable and a pleasure to do business with.

Roy W. 
Rating:
4.0

Despite renting the needed truck a month and a half before the pick up date, I was still forced to drive an hour and 15 minutes out of my way to actually pick up the vehicle. This is completely unacceptable and if this happens on a daily basis then your system is quite broken. I used the 24/7 system to try and rent/pick up the vehicle before the U-Haul location was open. I jumped through every hoop and answered every question and still it did not work. What a nightmare! I had no problems with the vehicle or the drop off and did benefit from employees who were knowledgeable and helpful. Despite these positive things, I will certainly look elsewhere next time.

john S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Keep doing what you do

Otis Y. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
2.0

Since I was taking this trailer on the highway I would have expected a newer trailer. There was an issue with the trailer door opening and then the trailer came off my hitch after hitting a pothole on the highway. Aside from being dangerous, my car was damaged. I reported this when I dropped it off at the Uhaul in Malvern.

kristin D. 
Rating:
5.0

Customer did not leave a comment.

TERESAMARIE E. 
Rating:
5.0

The representative was beyond helpful and just an overall pleasure to work with. I am likely going to need to rent again in the next couple weeks and I will definitely use this same location because of her friendly service.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

CHARLESTHOMAS J. 
Rating:
4.0

U Haul's website is S-L-O-W or non-responsive! For me and for the agent at C&C Shell. Return could not be completed because your website could not confirm my location (location is ON in my phone),

Robert S. 
Rating:
3.0

The location itself was fine. The pick up took too long. But it was over an hour in the wrong direction of where I ordered the truck.

Angela L. 
Rating:
4.0

Be more explanatory at time of reservation.

FERN R. 
Rating:
5.0

Can't think of a thing. The lady was extremely helpful.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

PAMELAMARIE D. 
Rating:
3.0

Be more accurate on fuel levels.

DAVID K. 
Rating:
5.0

Nothing, everything went well

MARYFRANCES J. 
Rating:
4.0

Customer did not leave a comment.

ERICJAMES J. 
Rating:
5.0

The service was wonderful. Jason event packed the trailer.

JAMES H. 
Rating:
5.0

Over the years I have rented many trucks from C&C this time I called to upgrade from a van to a 10-foot truck and from a 10-foot truck to a 20-foot truck without question C&C took care of this customer. Very few businesses offer good customer service C&C's OUTSTANDING UHAUL customer service should be the standard for all UHAUL rental locations. Please thank them for me Mike Morgan

MICHELRENE M. 
Rating:
5.0

It was after hours.

david C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN GALLAND B. 
Rating:
5.0

Customer did not leave a comment.

JANICEMARIE D. 
Rating:
3.0

Customer did not leave a comment.

Hannon D. 
Rating:
5.0

Representative Shirley was outstanding; can't recommend her highly enough.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

CARALINE Z. 
Rating:
5.0

Nothing!

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTELOLITA D. 
Rating:
5.0

Customer did not leave a comment.

DONNAFELISHA W. 
Rating:
5.0

Just be available! Thank you! Will be back soon!

Douglas V. 
Rating:
4.0

It was easy to gas up right at this location, and staff gave instructions even though the UHaul part of the business was closed on the day after Thanksgiving when I returned the truck.

Sharon R. 
Rating:
4.0

Customer did not leave a comment.

Miller T. 
Rating:
5.0

Friendly staff at the location. Accommodating to s walk-in transaction.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA C. 
Rating:
5.0

I have used this uhaul facility on several occasions... simply the best

DEBORAHJAMES D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

LARRYEGBERT E. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
3.0

Quick process. I will be using them again.

Don S. 
Rating:
3.0

Cleaning out the cab of the vehicle would have been a big plus. Otherwise, everything was great, especially the friendly staff.

MORONI R. 
Rating:
4.0

This location was closed and I dropped off the key in the drop box. I received my receipt the next day by email and was very satisfied with the over all service.

JAYSTUART C. 
Rating:
5.0

Excellent service and friendly staff

GEORGEROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Q D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Tyvon C. 
Rating:
5.0

Customer did not leave a comment.

Dewey R. 
Rating:
5.0

If you need to rent an U-haul I would recommend this location in Culpeper,Va

KEVINMARK J. 
Rating:
5.0

Customer did not leave a comment.

NORMAN H. 
Rating:
5.0

very easy process

Tony K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYGENE S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDROJOSE M. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

shirley was very helpful and friendly would definitely rent with her again

LARRYANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

JOHNDAVID M. 
Rating:
4.0

Customer did not leave a comment.

Evelyn S. 
Rating:
4.0

Customer did not leave a comment.

Tamra C. 
Rating:
2.0

Customer did not leave a comment.

Joel W. 
Rating:
3.0

Don't call and confirm a truck in the same day of pick up unless you're sure you have a truck. In fact, don't let someone reserve a truck if you aren't sure you have one for them. Next time, I'll be trying your competitors to see if they can provide a better experience.

Tracey R. 
Rating:
5.0

Nothing

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYGORDON V. 
Rating:
5.0

This was the second location for a truck. The first location in Warrenton Virginia lost my reservation. I reserved it on line then walked into the place a couple of days later and confirmed the reservation and when I went in to get the truck they had lost the reservation. They did NOTHING to help but give me a phone number. I also left a message for the district manager who has yet to respond

Edward L. 
Rating:
5.0

Friendly, informative, accommodating!! Thank You!

TERESA D. 
Rating:
4.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Nothing. They were very helpful and pleasant to deal with!

MARIACATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Quick and easy! had the trailer we needed on very short notice and got the job done!

Jim M. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
2.0

The lady who works in the station was terribly rude and unhelpful- the station does NOT have enough room to handle trailers or uhauls, it is a tight spot and not safe for people to maneuver. Also it is located in an intersection that is very dangerous.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

Maybe better instructions on where to park the truck when returned.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

LISAELLEN P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

ALANJOHN L. 
Rating:
5.0

Location should do routine maintenance check, like tire pressure.

Jason S. 
Rating:
2.0

I have no comment about drop off location. We didn't deal with anybody since we used an online drop off. The location was easy to find but the lot was very full with trucks. Not much space up park a 26 ft truck.

DONNACARR T. 
Rating:
5.0

Even though I was late for the pick up, the kind lady helped me with recommendations and a flawless transaction. All this while running a very busy gas station!!! Thank you, I will recommend everyone I know who needs a great rental place!

MARGARETANN B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Keep up the great service

Chuck M. 
Rating:
1.0

Horrible experience.

JAMESLEE F. 
Rating:
4.0

Dropping off after business hours it was a little hard to find the key drop. I think having a key drop sign specifying location on the door when you are closed would be helpful.

JAMIEA M. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

DARRELLLEE B. 
Rating:
5.0

Customer did not leave a comment.

CHARLESTHOMAS J. 
No reviews have been submitted for this location.

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