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Darlene A.
Customer Reviews for C&C Shell Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth and professionally handled. Great customer service! I'd rent from here again!
David F.Sheila was wonderful, and made my experience a great one. I'll rent again from her!
Lee L.Nothing. The business associate was very knowledgeable and helpful. She went out of her way to ensure I was not only getting great service but my safety was looked out for.
Rex H.Great experience, super helpful, clean location, the size of equipment we reserved was ready and available on pickup. Would highly recommend this location and will definitely use next time I need a U-Haul, thanks so much!
ROBYN J.Excellent service. They were patient and went above and beyond to help I highly recommend this business
Ronnie H.Uhaul site was down and no one was onsite.
Doug R.The improvements you need to make are not with the locations. You need to work on your app! At drop-off your app would never let me upload the picture of the gouges. Thankfully they were still open and I was able to get an actual person to help with the return.
Christopher S.Not only was the truck clean, but the lady that helped us with the transaction was friendly, knowledgeable and a pleasure to do business with.
Roy W.Despite renting the needed truck a month and a half before the pick up date, I was still forced to drive an hour and 15 minutes out of my way to actually pick up the vehicle. This is completely unacceptable and if this happens on a daily basis then your system is quite broken. I used the 24/7 system to try and rent/pick up the vehicle before the U-Haul location was open. I jumped through every hoop and answered every question and still it did not work. What a nightmare! I had no problems with the vehicle or the drop off and did benefit from employees who were knowledgeable and helpful. Despite these positive things, I will certainly look elsewhere next time.
john S.Keep doing what you do
Otis Y.Since I was taking this trailer on the highway I would have expected a newer trailer. There was an issue with the trailer door opening and then the trailer came off my hitch after hitting a pothole on the highway. Aside from being dangerous, my car was damaged. I reported this when I dropped it off at the Uhaul in Malvern.
kristin D.The representative was beyond helpful and just an overall pleasure to work with. I am likely going to need to rent again in the next couple weeks and I will definitely use this same location because of her friendly service.
Kathy T.U Haul's website is S-L-O-W or non-responsive! For me and for the agent at C&C Shell. Return could not be completed because your website could not confirm my location (location is ON in my phone),
Robert S.The location itself was fine. The pick up took too long. But it was over an hour in the wrong direction of where I ordered the truck.
Angela L.Be more explanatory at time of reservation.
FERN R.Can't think of a thing. The lady was extremely helpful.
Dennis S.Be more accurate on fuel levels.
DAVID K.Nothing, everything went well
MARYFRANCES J.The service was wonderful. Jason event packed the trailer.
JAMES H.Over the years I have rented many trucks from C&C this time I called to upgrade from a van to a 10-foot truck and from a 10-foot truck to a 20-foot truck without question C&C took care of this customer. Very few businesses offer good customer service C&C's OUTSTANDING UHAUL customer service should be the standard for all UHAUL rental locations. Please thank them for me Mike Morgan
MICHELRENE M.It was after hours.
david C.Representative Shirley was outstanding; can't recommend her highly enough.
Douglas V.Nothing!
Douglas V.Just be available! Thank you! Will be back soon!
Douglas V.It was easy to gas up right at this location, and staff gave instructions even though the UHaul part of the business was closed on the day after Thanksgiving when I returned the truck.
Sharon R.Friendly staff at the location. Accommodating to s walk-in transaction.
Robert S.I have used this uhaul facility on several occasions... simply the best
DEBORAHJAMES D.Quick process. I will be using them again.
Don S.Cleaning out the cab of the vehicle would have been a big plus. Otherwise, everything was great, especially the friendly staff.
MORONI R.This location was closed and I dropped off the key in the drop box. I received my receipt the next day by email and was very satisfied with the over all service.
JAYSTUART C.Excellent service and friendly staff
GEORGEROBERT J.If you need to rent an U-haul I would recommend this location in Culpeper,Va
KEVINMARK J.very easy process
Tony K.shirley was very helpful and friendly would definitely rent with her again
LARRYANTHONY S.Don't call and confirm a truck in the same day of pick up unless you're sure you have a truck. In fact, don't let someone reserve a truck if you aren't sure you have one for them. Next time, I'll be trying your competitors to see if they can provide a better experience.
Tracey R.Nothing
JANICE S.This was the second location for a truck. The first location in Warrenton Virginia lost my reservation. I reserved it on line then walked into the place a couple of days later and confirmed the reservation and when I went in to get the truck they had lost the reservation. They did NOTHING to help but give me a phone number. I also left a message for the district manager who has yet to respond
Edward L.Friendly, informative, accommodating!! Thank You!
TERESA D.Nothing. They were very helpful and pleasant to deal with!
MARIACATHERINE M.Quick and easy! had the trailer we needed on very short notice and got the job done!
Jim M.The lady who works in the station was terribly rude and unhelpful- the station does NOT have enough room to handle trailers or uhauls, it is a tight spot and not safe for people to maneuver. Also it is located in an intersection that is very dangerous.
STEVEN O.Maybe better instructions on where to park the truck when returned.
Christopher C.Location should do routine maintenance check, like tire pressure.
Jason S.I have no comment about drop off location. We didn't deal with anybody since we used an online drop off. The location was easy to find but the lot was very full with trucks. Not much space up park a 26 ft truck.
DONNACARR T.Even though I was late for the pick up, the kind lady helped me with recommendations and a flawless transaction. All this while running a very busy gas station!!! Thank you, I will recommend everyone I know who needs a great rental place!
MARGARETANN B.Keep up the great service
Chuck M.Horrible experience.
JAMESLEE F.Dropping off after business hours it was a little hard to find the key drop. I think having a key drop sign specifying location on the door when you are closed would be helpful.
JAMIEA M.