My Reservation was not fulfilled as requested. I received a call less than 24-hours prior to pick up, changing the location of my pick-up to Lexington from Kearney. This change now required me to drive an additional 40 miles, one way, the day of the move to pick up the truck, adding additional time to my planned move, that was already on a tight schedule. The company (U-Haul) was only willing to give me the extra miles for the truck and nothing else. I did ask about reducing the cost due to additional time needed for pickup of the truck, fuel expenses and overall failure to meet the parameters of the reservation. Reluctantly the man on the call reduced the cost by $50.00. **The truck had trash inside the cab (pop & water bottles along with food wrappers) that I had to clean out, so I would not be charged with a cleaning fee when I returned it. My overall dissatisfaction lies with U-Haul itself. The phone call seemed to be a â€œgoing through the motions callâ€ to whomever I spoke with. This individual did not appear to care about my satisfaction as the customer and appeared not to care about doing the company's best to fulfill the intent of the reservation. If I was asked to refer to a future customer based upon my experience of this reservation, I may be very reluctant to recommend U-Haul at this time.Sean R.
Customer Reviews for C&J Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOE J.
Customer did not leave a comment.MARC W.
Rented and dropped off few times know. Very nice and helpful. Always have had a great experienceKEVIN B.
Customer did not leave a comment.LARRY J W.
Customer did not leave a comment.Jim K.
Customer did not leave a comment.JEFFREY WADE E.
Customer did not leave a comment.Noah D.
The workers at this location were extremely rude and I had the worst experience. On Friday I went to pick up a trailer. Once it was connected, the gentleman told me the lights works fine. I went home and packed my belongings into the trailer. I was ready to take off at night but my cousin told me to inspect the lights and make sure they all worked properly. We found that the brake, and turn signal lights were not working so I was no longer able to leave on time. I went in Saturday morning & told them what had happened. A different gentleman that worked there checked the trailer and said they didn't work but since I was only moving to a city 2 1/2 hours away I should just drive the trailer since it would be daylight anyway. I was shocked and asked him if he realized what a safety hazard that was and if he would pay my ticket if I were to be pulled over for not having functioning lights on the trailer and he Just laughed. They offered to switch trailers so I had to take out ALL of my belongings and then pack them again into the new trailer.The gentleman that checked the trailer the day before then offered to check the lights. Again they didn't work but my cousin tried connecting the adapter again and was able to get them to work. My cousin then remembered the employee from Friday had incorrectly hooked the trailer chains onto the hitch. They just left them hanging on with no safety stopper to secure them in place. Because of this my cousin asked the gentleman if he could make sure he secured it correctly this time and tried to help him out since he was an older and heavy set man. The man then became angry and started a verbal altercation with my cousin who was only asking him to correctly place the chains because he hauls trailers frequently and knows that state troopers will stop people for having chains improperly set up. He then screamed at us to â€œGET THE HELL OUT OF HERE GET THE HELL OUT IM CALLING THE POLICE AND THIS IS TRESSPASSINGâ€ & then stormed off. I decided to call the police because at the end of the day I just wanted to make sure my trailer was properly set up and connected. Over all I had the WORST experience and truly believe I should have been refunded due to the situation. The employees kept saying they were just the â€œmiddle menâ€ which made them believe they only have to provide the service and not be of service. Horrible representatives Of this company, I highly suggest seeking a different location to continue offering your services in the Lexington, NE area.HILDA G.
Customer did not leave a comment.Ariel W.
Customer did not leave a comment.Deana G.
Pickup location didn't have the trailer I reserved in operating condition (hole in tire). They upgraded me to a trailer I didn't need and cost me more money to haul.David B.
Customer did not leave a comment.Jenifer N.
We used a 6 x 12. It would be nice if the trailer had a tongue jack. It's about too heavy for one person.BRYCE ARCHER K.
Customer did not leave a comment.EFREN V.
It was all great! The people where great and very nice and helpful.mandy M.
Tiffany at C & J Auto was excellent to work with. Very organized and complete information. The self drop was an excellent option for us because we dropped after business hours in Lincoln. Such a smooth transaction.BRENDA R.
No review, because I didn't go inside. I dropped off vehicle and left key in drop off box.Neal G.
Customer did not leave a comment.Bill C.
Initially the system had me returning the trailer to a site in Massachusetts, even though I live in Maine. It also calculated my mileage at 2100 miles when it is 1850 miles. While I was there she got a call from a guy who was supposed to pick his unit up in Cheyenne versus Lexington, NE.GARY C.
Customer did not leave a comment.Max S.
I shall start with open/close times: U-Haul should open at 0700 -- not 0900. Renting a U-Haul vehicle should require an inspection before and after the vehicle is returned. In this way customer liability is maintained. No such inspections happened when I rented and then returned my vehicle. It appears to me that this facility is not a primary focus for profit. There are very few items on display for a customer to purchase. Let me list a few: There are a mere dozen boxes -- and only of one size! There is a small package of bubble wrap. This might work to pack two dinner dishes. There was one box on display to be used for packing a flat-screen television. It was probably the only box available. So, what does this facility really do? It sells used cars. Directly behind where the U-Haul trucks and trailers are parked is what appears to be a salvage yard of rusted-out cars and trucks. Is this the type of image that U-Haul intends to project? There is a "Property for Sale" sign posted at the front of the facility. How confident does that make a customer feel?BILLIE LYNN C.
Brief more than one employee on in-person pick ups. Still, the employee we worked with was patient and considerate.Josh C.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.Francisco B.
Customer did not leave a comment.Roxanna G.
Customer did not leave a comment.William G.
Customer did not leave a comment.Norma D.
Customer did not leave a comment.James H.
Customer did not leave a comment.Roxanna G.
Customer did not leave a comment.Edward B.
No improvements needed. I was very happy with the service and equipment.DELL W.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.william B.
Customer did not leave a comment.Steven B.