Customer Reviews for C&J Enterprize
(U-Haul Neighborhood Dealer)

306 reviews

702 E Plaza Dr   Carterville, IL 62918

(618) 985-8018

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 985-8018

702 E Plaza Dr
Carterville, IL 62918

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I left half tank in it when dropped and was charged $147.00 for fill up… there was half tank in it when picked up and that's what I put in it a few blocks from drop off…I would like my $147.00 returned…Tim

Timothy B. 
Rating:
1.0

I dropped the truck off in Las Vegas as they told me they would knock $200.00 off the bill I put a half tank of gas in that's what I left Illinois with they billed me $147.00 for gas on the Las Vegas end I would like my $147 returned and my $200 taken off my bill as promised…Tim

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Best location I have used in years.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

Mitch F. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

The representative was super nice

JENNIFER W. 
Rating:
5.0

Great experience

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Best experience with rental can ever. Great communication with management. Clean, ready vehicle

Stephen J. 
Rating:
3.0

My tire blew out leaving me stranded in the road for 3 hrs. I had an anxiety attack while waiting because of the trucks zooming by…

Brandis F. 
Rating:
5.0

Mark an his wife,very friendly people.defenatly would recommend them.thank u mark an uhaul for your services.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Couldn't have went any smoother! Great experience.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
3.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Just keep doing uhaul

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Train all sub_ contracters to treat customers like Mark Poole at Carterville Il.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Darrin B. 
Rating:
4.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

sam D. 
Rating:
4.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Mark is my go to guy. Always friendly and helpful. Clean trucks!!!

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great service, easy pick up

savanna A. 
Rating:
5.0

Very helpful and friendly service.

greg M. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

THIS UHAUL LOCATION WAS GREAT, NO ISSUES THERE. MY PROBLEM I HAD WAS WITH UHAUL COMPANY AND THEIR THE AFTER HOURS PICKUP PROCEDURE. IT WAS EXTREMLY FRUSTRATING. THE PHOTO APP AND FILLING OUT A MILLION THINGS IS A NIGHTMARE. I ALMOST MISSED THE DROPOFF DEADLINE BECAUSE I WAS AT THE LOT TRYING TO GET THE APP TO WORK. WHAT A HUGE WASTE OF MY TIME. I WILL NOT BE USING UHAUL AGAIN BECAUSE OF THIS.

Benjamin Q. 
Rating:
2.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

mat Y. 
Rating:
5.0

Customer did not leave a comment.

Johni H. 
Rating:
3.0

This place told me that they didn't have rental pads and they would get them. They ended up not getting them and I had to drive an hour to get them at 2 different locations.

Stephen L. 
Rating:
5.0

The rental rep is so informative and nice!

CAROL M. 
Rating:
4.0

Customer did not leave a comment.

art P. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
5.0

Have the person renting the vehicle trained know each product in the cab better. Order new trucks/equipment that is simple to use! OFF ON No buttons/switches that one must read a page somewhere in owners manual to use. Keep it simple!!!!

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

NEIL E. 
Rating:
5.0

Very accommodating, don't change a thing!

Robert R. 
Rating:
5.0

Mark was a great guy! He made sure my windows were clean and I was pulled up front and ready to go. Great service!

Janine W. 
Rating:
5.0

Customer did not leave a comment.

musa Y. 
Rating:
3.0

The guy was great. Got a truck with 13k on it so basically new truck. I got 3-4 hrs into 9 hr drive and air goes out. It's 99 heat advisory. I call local Uhaul and let him know maybe it's a fluke. Turned back on for couple minutes then got air. Called 1800 # got reference # told I could park n wait 1-1.5 hrs minimum for a fix or someone to come look at. By this time it's so hot my phone is over heating and I'm holding it out window so I can follow map directions. Finally make it to new state 9 hr drive. Call 1800 about was told partial or refund. Get call from regional Uhaul dealer and told he can give me 50 bucks for my trouble. I'm like serious I spent over 2100 on two uhauls and told well since abs/traction light came on I can give you total 100 dollars. Which I know it's business but that was a joke.poor customer service should have been I've seen how much you spent and want to make this right here's at least 500 off for 26ft. At least 500 to make right n still making a profit of 900 if you count the bigger insurance I purchased. Just sad. I got a Uhaul too early filled up 180 bucks was refunded but charged 70 for 1 day n insurance plus mileage. Then order a 26 n 10ft n deal with heat advisory n best they can do is 100 bucks because air conditional is an luxury when I'm pretty sure al cars come with air so not s luxury. Would I use Uhaul again? No I'll use another service.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Got me in and out in 10 minutes. Would have been quicker but I was asking for information on the town we just moved into. Was very knowledgeable and was happy to help.

ARTHUR P. 
Rating:
5.0

It was easy and effortless!! Mark was extremely nice!

amanda L. 
Rating:
4.0

Customer did not leave a comment.

CATHRINE P. 
Rating:
5.0

Nothing to suggest to improve. I guess rent for free would be the only thing to make it better, but I don't expect that.

bibi L. 
Rating:
4.0

Customer did not leave a comment.

ryan R. 
Rating:
5.0

15 ft truck was 15ft across the top and 12 ft Across the bottom which results in a huge loss of storage space. Not cool should be advertised as 12 ft truck with moms attic otherwise I would have gotten a larger truck and not have to make arrangements for my stuff that should have fit in a15 footer

Callie M. 
Rating:
5.0

Cab of the truck could have used a cleaning, but my quibbles begin and end there. Overall, great dealer!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
5.0

A very friendly, cool manager and great service.

Dinush A. 
Rating:
5.0

Thank you! Great job on the customer service!!!

William B. 
Rating:
5.0

Nothing.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Kirby B. 
Rating:
5.0

Customer did not leave a comment.

Maryon K. 
Rating:
5.0

Customer did not leave a comment.

JIM M.  |  Overall Experience 
Rating:
5.0

Mark Poole in Cartersville was fantastic, we enjoyed talking with him . He showed us how the car trailer worked and ask if we had any questions. also told us if we had any problems we could call him or use U-Haul you tube vids. great experience.

Gerard D. 
Rating:
5.0

Customer did not leave a comment.

thinh D. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

HUNTER P. 
Rating:
5.0

Great customer relations experience. Marks operation is 100% customer oriented. We look forward to doing business with him again. This is our third truck rental rental from him, each time has been more than satisfactory !

Roger P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

Nothing, it was as expected.

Brian H. 
Rating:
5.0

Mark was awesome. He welcomes everyone. I would recommend this place to everyone.

Tonya B. 
Rating:
5.0

Great Uhaul place! The owner is fantastic and he was so helpful!

Bennett D. 
Rating:
5.0

Great, friendly, helpful service!

Larry H. 
Rating:
5.0

Need to be able to take cash deposit on van rentals also, I could've saved some money if that was the case

Bob M. 
Rating:
3.0

Customer did not leave a comment.

Crystral G. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

The gentlemen who attended to us was very cordial, friendly and informative!

lori C. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Brandon I. 
Rating:
5.0

Customer did not leave a comment.

Lucas T. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
5.0

Customer did not leave a comment.

Dierdre S. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
5.0

We had a storage unit for over ten years. The property was well maintained and secure. We highly recommend this facility.

REYNALDO B.  |  Overall Experience 
Rating:
5.0

You need to check the balance on that truck's tires. No pulling one way or the other, however, a severe vibration at speeds above 55 mph. Truck was very clean and the service from both dealers was first rate.

kevin T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

There's nothing else that I want to store my things at this place because it's what I would do it again in near future this place is very clean and friendly! The guy is a wonderful person. Best place to store your things in safe place.

lisa c.  |  Overall Experience 
Rating:
5.0

Experience was amazing. Very friendly customer service. Was honest & upfront about everything. Definitely will recommend! Thank you

rose N. 
Rating:
5.0

Great service, friendly, and got me set up with the exactly what I needed for the haul!

caleb P. 
Rating:
5.0

Customer did not leave a comment.

julie D. 
Rating:
5.0

Nothing

randel P. 
Rating:
5.0

Customer did not leave a comment.

Geodel I. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Gentlemen was really nice, I have a lot of social anxiety and he made the experience easy.

gavin D. 
Rating:
5.0

Is very helpful help me with my complaints about my pickup places and got everything straightened out on my bill. Very nice gentleman.

Marcine P. 
Rating:
5.0

Salesman was very nice and went over everything make the rental easy!!

steven E. 
Rating:
5.0

Customer did not leave a comment.

bill G. 
Rating:
5.0

Customer did not leave a comment.

Alyssa J. 
Rating:
5.0

Great experience.

JUDY H. 
Rating:
5.0

Nothing. Super friendly and easy to deal with. Met all my need. Would definitely used them again and reccomend them!!

brenda V. 
Rating:
5.0

Nice and clean storage unit

alesalem n.  |  Reservation 
Rating:
5.0

Did not move in but excellent customer service

Abby R.  |  Reservation 
Rating:
4.0

The worker was awesome. He allowed me to stay inside while I waited for my ride.

Susan P.  |  Reservation 
Rating:
5.0

I would recommend this facility to everyone. Very clean and in a perfect location. Didn’t ever feel uncomfortable going there no matter what time I needed to go. And the staff was very professional.

stacy s.  |  Overall Experience 
No reviews have been submitted for this location.

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