Check the truck to make sure it's clean and don't stink. & drive the truck to make sure it's driving correctly.Alaisha T.
Customer Reviews for Candlelight Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the tires have sufficient air - not going flat. Would take vehicle to a Detail shop for cleaning -- it was deplorable -- I have photos to support this eyesore. It was just digusting!Christine S.
Nothing that I see the owner at the facility was very courteous and professionalJimmy P.
Very convenient. Personnel came outside to meet me. 24/7 opening made it easy.Mamie G.
Truck was filthy and had no fuelQuinterious G.
It was just a scary location. And the equipment I requested to go with the uhaul wasn't there.Kevin W.
Strap on car carrier almost frayed off on right side of ramp.pamela H.
Customer did not leave a comment.Randy T.
The truck was supposed to go back to the Maxwell location but no big deal bringing it back to this location.PAUL A.
Customer did not leave a comment.Kim C.
The location was in a run down area and the office was located in a run down former hotel.PAUL B.
Horrible experience and definitely would not recommend the location AT ALL!!Lamonica H.
The worker was very professional and helpful. I was in and out with no complications and he helped with a speedy hook up and disconnect. I will definitely return to this location for any piece of equipment.HARRY B.
Customer did not leave a comment.William H.
drop off was in waynedale location in ft.wayne in 46879guy J.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Santana W.
Have the trucks at the original pick up location when they are reserved for and not make a customer go 35 miles out the way to get the truck and still charge for mileage due to you all not knowing what your doingAngela H.
Upon picking the truck and driving we discovered quite abruptly that someone had been under the hood and never latched the hood straps back. Also, it started raining and the wiper blades were torn and we could barely seeâ€¦both of these issues are safety items. Does U-Haul not have a safety inspection on trucks between rentals? Very disappointingOliver K.
Customer did not leave a comment.RAHEEMA H.
Customer did not leave a comment.LaRon J.
I picked up a Uhaul truck at this location because I had some purchased some furniture in Montgomery when I picked up the uhaul it was a lock on there I immediately notified Uhaul and they told me it wasnt their lock and I could cut it. Lucky at the furniture store the gentleman had someone that could get the lock off. So I dropped the uhaul off in Birmingham I paid 140.00 for a one way from Montgomery to Birmingham and was charged an extra 40.00 I was informed for the $140.00 I paid it was for 30 miles when the average person would know from Montgomery to Birmingham is more than 30 miles and also I was charged $5 because I was inform I should have dropped the truck back off in Montgomery ..HOW when I paid for a one way from MONTGOMERY TO BIRMINGHAM...TAKERYIA H.
Customer did not leave a comment.Sheila A.
Customer did not leave a comment.Karian S.