Regina was awesome. She helped me with the process of renting the truck. She helped me getting the keys and how to go about returning the truck. Thank you Regina. Louie Perez.Louie P.
Customer Reviews for C&V Discount Tire & Brake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check-in process is terrible in the app. Check out was much easier. Vehicle was dirty - bugs all over windshield, goldfish crackers and straw wrappers under seat.Steve S.
Customer did not leave a comment.JAY L.
Nothing to improve. This location served my needs perfectly! Their customer service was polite, efficient and friendly. The equipment was in impeccable condition.MICHAELJ E.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Dawn C.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.Arlind K.
Location great, uhaul sucks online app horribledomenico A.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.Kristine M.
The UHaul Share experience was a total failure. I had to go into the shop where the lady at C&V automotive in Fishkill NY helped me and promptly processed me. If it wasn't for her, the system you have in place would not have worked. I will only do this again when I know the real live person is at the desk to help me because your method is a disaster.Frank C.
John and his team are always great; I've been using them for 6 yearsCHARLESMARTIN S.
Please fix driver side door. It was difficult to close and even after I slammed it close I would find it was still open while driving.Ernst B.
Customer did not leave a comment.Angela M.
This place was totally unprepared for our pickup. We had to wait 25 minutes while they dug it out of a snowbank and cleared the snow off the top of the truck.RONALDR M.
Customer did not leave a comment.JAMESRICHARD C.
great service alwayscharles S.
Regina and John are always very helpfulCHARLESMARTIN S.
Customer did not leave a comment.Natalie H.
Customer did not leave a comment.SEANT D.
Nothing. Regina couldn't have been more helpful. She made it very easy.christopher S.
Although this is not regarding the location, the customer service side from the 800 # for uhaul was shoddy to me. After struggling with the self service part of our truck pickup, I waited on hold for 25 mins and the rep was able to get me logged in correctly, however when she wanted to hang up with me right after I asked if she could please wait a minute more for me to finish the process and she replied with "no we are not able to do so." You would think they would want to make sure the customer gets it done successfully, no not them. As for the drop off I had another problem with the process however it was mainly bc of my cell service. I had to call them again and the rep told me she couldn't help me but a different department could. After 15 mins of being on hold originally I get another rep and he asks me all the same questions again and he says, I'm sorry, I am unable to help you." Now I was annoyed bc I sat on hold for him to tell me he can't help me. Basically they left me there to figure it out myself. We planned to just leave the truck and call the location in the morning and explain what happened but I was able to finally get service and finish the process in which I got the confirmation and all. However, the next morning I get a phone call saying I never dropped off the truck ! I will never do this process ever again, it wasted time that me and my husband had to make our move.Christopher V.
Customer did not leave a comment.Monica C.
No improvements necessary. Smooth procedure start to finish.CHRISTOPHERG R.
Not try and rip people offNicholas T.
Customer did not leave a comment.Anthony R.
The people at that location were very kind guiding me through the entire process. Prior to going there I went to few other u haul locations and I did not like the service process. I will go back to this location without hesitation.Parnel L.
Customer did not leave a comment.Paul P.
While the van we rented was in good working order it was definitely filthy inside. It seemed like the previous renter had a dog sitting in the passenger seat and they also left garbage throughout the cabin. I had to take pictures upon returning so I'm not sure how they got away with that.ANTHONY B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Michael W.
Excellent.. best uhaul renter in area.. always use them..it goes perfect..ty..patPAT L.
The Shop iz Easily Found and Easily Accessible ! Owner/Operator, Was Pleasant & Helpful !BILL G.
Customer did not leave a comment.Robert M.
Good staff. Good front end manager.Jim B.
The moving blankets that were in the back to use, were sopping wet. I dry out a couple to use them. The ones that were on the bottom, are still wet. Other than that, the truck was great!Rick D.
This location was excellent due to the courtesy, attitude and helpfulness of the woman who was at the counter during our rental experience.. We could use more people like her.FRANK A.
The people there at C and V Discount Tire were very friendly and courteous.MICHAELA M.
Customer did not leave a comment.joseph C.
I was having a ruff nothing was going right and I walked in to CV and the wonderful lady at the counter sorry I can not recall her name that how bad my day was her big smile and warm helping hand made all the different s in my Thank you C&V Discount Tire & Brake 1603 Rte 52 Fishkill, NY 12524barbra S.
Regina was great. Very helpfulAdam D.
The clerk at the location knows nothing about uhaul to help. Because of its location it's difficult for your phone to recognize the location, thus making it very long to checkin and out.Angela M.
This location was great. The self serve pick up of the keys was extremely unclear and not convenient. Luckily the people at the location were able to help me otherwise I would Have given up and gone with a different rental option.Victoria N.
Customer did not leave a comment.Amjad A.
The location is great. Uhaul check in software is not. Make the software user friendly or stop using it. It takes far too much time to both check-in and return. Take pictures on both ends and not have human contact to help. Glad I won't have to rent again anytime soon.Carl P.
Truck was ancient and can use an update. Personnel at the location were competent and very helpful.ROBERT P.
C&V Tire and Brake's Regina and John were terrific. We couldn't have worked it out with out them! After we reserved the truck and trailer, we tried to scan in the code on your sign there at the pick up office but it never worked to pull up our reservation so Regina had to do it all for us! She did it with a good attitude even though it isn't her job! You also neglected to tell us the trailer/truck didn't come with the ball attachment! so Regina and John loaned us their attachment. You should inform people when they are reserving a truck and trailer that that is not included. Also there wasn't enough STRONG attachment hooks for strapping in the trailer, just the weak rings on the floor of the trailer.James G.
The woman was nice and answered a few questions I had. The truck served its purpose but had over 90 000 miles on it and really felt it when i was driving. The inside of the cab was not clean. Although it was neat it really didnt smell ckean and everything was sticky. When i wiped down the steering wheel and cup holders the dirt on the wipes was not acceptable especially considering during the covid 19 crisis. For that reason i feel the owner of the rental location was average or below.james M.
Customer did not leave a comment.Janet S.
I could not get through the online pickup. Too many glitches in the system. I tried twice. Finally spoke to a representative and was told it was all set for pickup. When I tried to sign in online it would not go through.Tracy K.
The u haul website is hard to use and your on phone customer service sucks.Michael M.
Customer did not leave a comment.Haralambos L.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Kevin R.
fix the appdaniel B.
Your software for pickup and return is cumbersome and not intuitive at all. Your people and equipment are great!!Jeffrey T.
The remote pick up process was a disaster! Unfortunately it is the only option given the plandemic, so I had no other choice, but requiring 2 forms of photo ID without giving notice was a recipe for disaster.Rebecca T.
Customer did not leave a comment.Orlando V.
John and Regina were great! Very accommodating, friendly and helpful. I've used other U- Haul locations nearby in the past but now will only rent here.Ian B.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Adam S.
I originated went to your UHaul shop in Poughkeepsie NY. The people their were arraigned and charging me $400 more than I can get on line. A friend told me to try C&V, and they were helpful and courteous.frank M.
CV auto is the best..they go the extra mile for the customer..???? ....pPAT L.
Customer did not leave a comment.ilyas S.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Denise H.
Customer did not leave a comment.Ford A.
Make it easier for the people making reservations. It took almost an hour to check the van in and another to check the van out. And all this for a round trip of 12 miles. Next tike I go to Home Depot to rent a van. .PAUL M.
Very helpful and good location - thank you!Charles R.
Customer did not leave a comment.Junior C.
Customer did not leave a comment.Christopher S.
nothing. i have rented from this location before and they are awesome. with the new online reservation process being so tedious, they are patient and very helpful. would recommend them alwaysLISA P.
The mileage estimate was higher than used. Not sure if I am going to get refund?gary H.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Jason C.
Regina was phenomenal! Such a huge help and very pleasant!loretta V.
You guys are way to expensive, you got me once, you wont get me again. I used the truck for 4hrs and I was charged like I was going out of state. But like I said once is enough!Adolfo T.
Having the appliances and pads we ordered in truck before leaving and having to come back. Not waiting 30 minutes to check in when you did it all online alreadyChelsea B.
Customer did not leave a comment.Jamie J.
Placed order online for rt 52 beacon went there and no one was there after calling several times with no answer I went to Witts auto repair to find no trucks avalible they found me a truck at CandV discount brake and tire after driving there every thing after that was ok.zoltan B.
Customer did not leave a comment.Bruce D.
The owner of this place was very helpful and friendlyJessica M.
The van smelled of manure and had wood chips in the open spaces evidently from the prior customer. I was concerned that my belongings that I had transported would acquire the same pungent odor.Jonathan K.
Customer did not leave a comment.William H.
Customer did not leave a comment.Daniel P.
All around excellent experience.Kurtis K.
Customer did not leave a comment.david L.
The truck and customer service were nice but we had many issues: 1-truck was not available at location within walking distance of train as we had reserved ahead of time. 2- truck was blocked in by garage owner vehicles 3- no blankets were included which were order ahead of time and charged for 4-windshield has large crack in it and felt a bit unsafe 5-drop off location address was incorrect and spent 30-40 minutes searching for it and then 20 min on hold with U-Haul customer service. That's a LOT of issues for a simple 4 day rental.Michael E.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.JANE N.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.dominic D.
The place was ok, but not as good as official U-HAUL locations. It took a real long time to check out, and the place was busy with other customersEduardo V.
Maybe the shop should be open for returns. No one was around at 6PM? I hope the return with thru to Queensbury,NY.John R.
Customer did not leave a comment.barbara T.
I had problems with my UHaul last move, but UHaul responded in a respectful way, so I decided to give them another try. Wow was I wrong to do so. I get a call 10 minutes before I am supposed to leave to pick up the vehicle telling me they do not have the van or any other replacement options. I had to go out of my way to try to find another one quickly, as I had people coming from out of town to help me move. The UHaul company had not called to any other vendors to try to get me a van, they decided there was nothing they could do but move my pick-up time by three hours and calling it a day. I am so disappointed in this company.Brittany L.
Customer did not leave a comment.Laura F.