Customer Reviews for Cane Creek BP
(U-Haul Neighborhood Dealer)

788 reviews

8702 Lancaster Hwy   Waxhaw, NC 28173
(Providence Rd @ Hwy 200 Near Cane Creek)

(704) 243-4437

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(704) 243-4437

8702 Lancaster Hwy
Waxhaw, NC 28173
(Providence Rd @ Hwy 200 Near Cane Creek)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

N/A.

DOUGLAS R. 
Rating:
3.0

Customer did not leave a comment.

Frank A. 
Rating:
3.0

This location was 30 miles out of my way. The place took care of me but the change in location made no sense. I drove past the location i reserved and there were plenty of trucks. I have photos. It was 3 miles from where i needed the truck. Uhaul needs to get their stuff together.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

None Thank you

DANA MARIE P. 
Rating:
5.0

Lady was nice and very helpful.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

CLAES D. 
Rating:
5.0

They did all they could to help and worked out problems that came up. Worked very well.

MARK O. 
Rating:
4.0

let customer know that a late evening pickup will mean that there isn't coverage to help connect the trailer.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Personal was nice!

TYLER H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

I needed a larger trailer than mine unexpectedly and quickly and I was so glad they had what I needed ready to go. Great service, checked to make sure I had it all connected correctly. They did a great job!

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Anthony Y. 
Rating:
4.0

Customer did not leave a comment.

Todd D. 
Rating:
1.0

The last time I rent a uhal it's been bad. Very disappointed

nick B. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Friendly staff was very accommodating even with the added stress of fuel shortages! Thank you to all

WILLIAM M. 
Rating:
5.0

It was easy. No problems. Hooked up and rolling in 10 minutes. I would definitely recommend and use this location again.

PETERRAYMOND H. 
Rating:
4.0

Nothing everything went good

Wanda C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I've always rented Uhaul and never had a problem with it thank you.

MARTHA R. 
Rating:
5.0

Originally reserved a truck at Hubbard Dr in Lancaster SC. After an hour wait with no one arriving had to make other arrangements. BP location is always top notch service and experience. After this experience will be using a different truck rental service.

BYARD H. 
Rating:
5.0

Customer did not leave a comment.

Bret F. 
Rating:
4.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Cristhian A. 
Rating:
5.0

The folks at Cane Creek were an absolute pleasure to deal. I will certainly rent from them again and would gladly recommend them for your U-Haul needs

Matthew R. 
Rating:
5.0

Just better communication with reserving the truck. Everything after that at this location was excellent.

JUSTIN G. 
Rating:
1.0

Truck filled with ashes/ severe smoke/no washer wiper fluid/ a/c worked intermittently

toni D. 
Rating:
3.0

Customer did not leave a comment.

HARRY M. 
Rating:
5.0

Customer did not leave a comment.

ALAN A. 
Rating:
3.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

The lady who helped me park the trailer at the drop of location was wonderful and helpful and I appreciated her friendly demeanor.

Elias N. 
Rating:
5.0

None

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI S. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
3.0

Listed as a BP in the app but was a Citgo.

Kevin M. 
Rating:
4.0

When I returned the truck I made sure the gas was at the same level as when I picked it up. The problem is the gas gauge stuck at 1/2 tank so I had no idea i was way over filling it. Instead of filling it just over 1/2 a tank I filled it up and cost myself allot more. I was told there was nothing that could be done about it. They were helpful and friendly but it was frustrating after all the money I had already spent to move I lost even more because of a sticky gauge.

Keith W. 
Rating:
5.0

Staff and location are amazing! I rent a uhaul once a week (at least), and never had a complaint with this location. I did have an issue with this trailer, but it was to not fault of the location, nor their staff. Luckily there was no damage to my vehicle nor the trailer so I did not feel the need to make a claim. However; the trailer did unhitch itself TWICE- once on the freeway. The latch of the trailer seemed to be crooked and would not latch onto the neck of the ball. Terrifying experience. Staff did check everything and it all seemed to be normal, just a freak accident, I guess? I told the staff and they're were very helpful.

Iris A. 
Rating:
5.0

Customer did not leave a comment.

KERRI D. 
Rating:
5.0

Friendly people who dropped what they were doing to check me in. They also had a gentlemen help me drop trailer. They do a great job. This is the 3rd unit I've dropped their.

Luke H. 
Rating:
3.0

It was fine for what I needed.

CLIFFORD W. 
Rating:
5.0

Nice people

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Staff was friendly and helpful. Totally satisfied with the service I received. Check in was a breeze.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

They were great. But I won't recommend UHAUL at all.

William M. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Awesome people, quick and fast! Definitely will be going back!

NICHOLAS G. 
Rating:
1.0

Gas station was filled with maskless patrons (not one mask in about 15 people), the location did not even encourage safe COVID protocol. No signage on the door. Employees did not wear masks either. No social distancing. I felt very unsafe picking up my uhaul.

DEREKR S. 
Rating:
3.0

Your location was closed when we dropped off our trailer at 2 AM. Therefore, some of the questions we're not applicable.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

Petrina O. 
Rating:
2.0

Driving the truck we were giving was a miserable experience. Felt like driving on potholes the entire trip. Won't be using U-haul again.

Carl M. 
Rating:
3.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
3.0

Customer did not leave a comment.

DARRYL G. 
Rating:
5.0

Customer did not leave a comment.

Johana V. 
Rating:
3.0

I dropped the truck off at 9pm. The location is remote and the lengthy return process (taking pictures etc) was a little scary in this location.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

daniel J. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

PHILIPRALPH G. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
4.0

I noticed after I got on the road that the hood of the truck was unlatched.

KRISTOPHER V. 
Rating:
5.0

All good

andrey B. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Quick - in and out fast

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Perez L. 
Rating:
3.0

Customer service non existant

norman D. 
Rating:
3.0

They didn't put our dolly on the truck

ELIZABETH L. 
Rating:
3.0

Customer did not leave a comment.

Joseph Scott P. 
Rating:
5.0

This location always does a great job!

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

ii took me 10 min to drop off!!!

Jim P. 
Rating:
5.0

They treat me like family.

David K. 
Rating:
5.0

every thing was fine

HERBERT M. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES F. 
Rating:
5.0

Customer did not leave a comment.

Tamra M. 
Rating:
5.0

Courteous, quick and very helpful

JOSE C. 
Rating:
4.0

Customer did not leave a comment.

Federico S. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Had to sweep the truck out when i picked it up.

Alan F. 
Rating:
5.0

They are really awesome and friendly!

Justin P. 
Rating:
5.0

Well organized and very friendly individuals. Everything was on time and smooth process, Thank you

Pedro G. 
Rating:
5.0

The location was very helpful and made the return process as easy as possible.

Don C. 
Rating:
5.0

Friendly and professional service... thank you!

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Very professional and courteous.

Joe P. 
Rating:
2.0

It was a smoky gas station with very little help to get things together. The attendant was pleasant and did a good job getting the paperwork together but could not help with connections and getting the equipment ready to go.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
4.0

Customer did not leave a comment.

Dave O. 
No reviews have been submitted for this location.

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