Customer Reviews for Cane Creek BP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cane Creek BP

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KRISTOPHER V.
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I noticed after I got on the road that the hood of the truck was unlatched.

andrey B.
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All good

Susan A.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Lisa H.
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Quick - in and out fast

Perez L.
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Customer did not leave a comment.

norman D.
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Customer service non existant

ELIZABETH L.
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They didn't put our dolly on the truck

Joseph Scott P.
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Customer did not leave a comment.

Russell H.
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This location always does a great job!

Jeff B.
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Customer did not leave a comment.

Jim P.
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ii took me 10 min to drop off!!!

David K.
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They treat me like family.

HERBERT M.
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every thing was fine

JOHANNES F.
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Customer did not leave a comment.

Tamra M.
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Customer did not leave a comment.

JOSE C.
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Courteous, quick and very helpful

Federico S.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

Alan F.
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Had to sweep the truck out when i picked it up.

Justin P.
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They are really awesome and friendly!

Pedro G.
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Well organized and very friendly individuals. Everything was on time and smooth process, Thank you

Don C.
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The location was very helpful and made the return process as easy as possible.

TERESA S.
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Friendly and professional service... thank you!

Angel R.
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Customer did not leave a comment.

Joe P.
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Very professional and courteous.

Richard H.
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It was a smoky gas station with very little help to get things together. The attendant was pleasant and did a good job getting the paperwork together but could not help with connections and getting the equipment ready to go.

William Y.
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Customer did not leave a comment.

Dave O.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Marcus K.
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Not a thing, everything was great!

Lyman W.
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Customer did not leave a comment.

Justin R.
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Customer did not leave a comment.

TERESA S.
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Customer did not leave a comment.

MONIQUE J.
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Lady at the front desk did not get her name very polite very busy and still gave great service and information. U-Haul and rental storage White Lane Bakersfield.

Tom W.
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Customer did not leave a comment.

STEPHEN W.
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Customer did not leave a comment.

BARRIE H.
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I was given a different price over the phone. There was one woman who was kindof helpful but man who incredibly inappropriate.

Jose M.
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Customer did not leave a comment.

Dave G.
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Customer did not leave a comment.

Sabuj S.
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I called at 7-20 and I was told that the lady will be there till 8-00 and after that I can drop off the vehicle remotely. I got stuck and reached to return the truck at 8-30. Today morning when I receive the final bill I was charged 21 dollars for late processing. This is unacceptable specially because she never mentioned this when I called in. I will look for alternatives from next time.

Mark Z.
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Customer did not leave a comment.

SHANON C.
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Experience was exceptional! I hate that I don't know her name but the lady that assisted me was so friendly and helpful. Will definitely use again in the future.

DALE Z.
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Customer did not leave a comment.

Vishal P.
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Too far from my place and very narrow country road.

BENTLEY J.
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On line App and local return signage stated to leave keys in return box - at 930 PM in the pouring rain, no key return could be found - I finally had to lock the truck and leave the key inside an unlocked storm door at the front entrance to the store. I did call early next morning to verify they did find the key which they did but the lack of a return caused a lot of stress during the return.

VICKIE W.
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Hire experienced people. Teach them what DOMESTIC VIOLENCE MEANS

Howard O.
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Customer did not leave a comment.

Horace R.
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Vicki was great, made it quick and easy. Uhaul charged me almost 80 dollars for 51 mile round trip and had the truck back in 2 hours. I thought that was extremely expensive. 20 dollars for the truck was great but then .99 cent a mile and you have to add gas back in the truck.

ROBERT M.
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Customer did not leave a comment.

Carolyn H.
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Everything was great

Jerry F.
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Customer did not leave a comment.

Johnny J.
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Very Friendly customer service. Clean and easy to use trailer rental.

Phillip B.
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Great customer service. Went out of her way to help us out.

Richard B.
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Customer did not leave a comment.

Owen H.
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Customer did not leave a comment.

rick B.
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Again peron had trouble with computer and had to call someone to figure it out another hour!

Sandra B.
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I've been renting from U-haul for many years and I've always had a great experience until this time. The trailer was clean but it turned out to have a leak. Fortunately, my containers were mostly plastic so only one of my boxes got wet. To make matters worst, I became sick the evening after I packed up the trailer. Unfortunately I never left the area. When I was able to use the computer I sent an email to this address (780005_AFM@uhaul.com) for direction on what to do but no one ever responded. A day later I called the number on Uhaul.com and they subsequently directed me to the dispatch. They in turn told me they would change my contract to a daily/local rate and I could return the trailer to the place I picked it up from when ready. I request that the people at crane help unhitch the trailer since I didn't want to infect them. I also notified them of the trailer leaking. Not wanting to incur a large bill I contacted someone that day to help unload it. I waited until one hour before they closed to return the trailer. After all this, I was charged an additional day for returning the trailer at 6PM instead of 12:30PM even though I was trying to be responsible and limit my exposure to others by going one hour before closure. I also didn't receive any compensation for the leaky trailer. In light of what's going on nationally, I expected more empathy from U-haul...

Robert L.
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Very friendly staff. Have rented from this location several times.

Spencer A.
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Inside cab was dirty and windshield was filthy

Stephen C.
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I love going to that little store and being treated to pleasant southern charm and service. I need to rent a trailer more often.

Jerry P.
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Customer did not leave a comment.

Reid M.
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Customer did not leave a comment.

Clyde B.
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Customer did not leave a comment.

Brent L.
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Customer did not leave a comment.

Oliver N.
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When I first reserved a truck there were locations that said they had the truck available and locations that said they didn't have the truck available and so I had to pick a location where the truck was available. However this process was redundant as the day before pick up I got a confirmation text saying with a completely different location (not close). When I called the number to confirm I tried to explain I was told that they quite often change the pick up location based on availability. Then why have the first step where the website says some locations are available and some not when this could change the day before your move? I called customer service and after talking to 3 people I finally got it switched to a closer location. Ironically the location I wanted when I originally tried to reserve one but the website said there was no truck available at this location. My time was moved back to 10AM from 9AM. When I went to the location to do my self pick up. Everything went wrong. There was a truck there but no keys, my account was set to in store pick up but I was told cell phone pick up, the lady on site had no idea what to do. I called customer service and they relocated me once again to a store 30 minutes away. I had a helper scheduled from 9-3 but spent the first 3 hours trying to find a truck. Ended up getting a truck at 12 but was 30 minutes from my house so I had help for 2 and 1/2 hours. This made my day really stressful. The $50 credit I received will not cover my extra costs including extra miles driven that I was charged for and the 3 and 1/2 hours I paid a guy to ride around with me to find a truck.

Sandra B.
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Nothing

Sandra B.
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Have driver side floor mats that are easily removed and cleaned

Nick G.
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Very Nice & Helpful

Cory S.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

JERRY F.
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Customer did not leave a comment.

Jim C.
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The online login experience was frustrating. I reserved a truck at the location and wanted to go ahead a give my credit card information and picture id. Was told that could not be done until the day of pick up or it could be done online. Went online and imputed all information except the photo id because my phone is not connected to the internet. On the way to pick up the truck my sister went online with her smart phone to upload my picture. She had trouble going to my account and ended up causing a second reservation that had my picture id. I think it happened because the site asked for a password and i said all I had was an order number.

travis R.
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Accept SNAP for snack purchase after a long, tiring day.

Edward K.
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Customer did not leave a comment.

Joe L.
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The drop off location was very inconvenient based on my travels and needs. While they were extremely accommodating, corporate needs to listen to the customer wants and needs. I most likely will not use U-Haul for my future moving needs.

Christopher V.
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The drop off is at a gas station. I wanted to put $5 in the gas tank since this location took me down several long country roads away from other stations. They have older pumps. The $5 dollars I wanted to put in to make sure it was half full (as when picked up) turned into $50.00. On the pump it had $5. I literally filled the tank full with 20 gallons of the 40. I was told that unfortunately U-Haul doesn't allow credits, etc. This will absolutely be the last time I use U-Haul. If it had been a $10 or $15 dollar glitch that would be one thing. What happened is obscene and the more I think about it the more upset I get. Understand, they were nice and polite, etc... but in the end I was essentially robbed. There's no way around that, no matter how nice or full of smiles. I hope you all will consider making it right.

Elwin M.
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Very convenient hours !

Matt M.
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Customer did not leave a comment.

Clyde Wayne H.
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No lights on trailer and we reserved a closed trailer but they rented it out and we had to take an open taller to move bedding furniture. I think they need to be more thoughtful before they rent something out that was reserved

Doug Y.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Sheila V.
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Customer did not leave a comment.

Joe B.
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We were unable to return the vehicle until after hours and the nice lady on the phone made sure we knew what to do with the keys. Everything was smooth.

Eddie F.
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Friendly and professional service

Nathaniel Q.
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Customer did not leave a comment.

Jon C.
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Customer did not leave a comment.

Steven S.
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No complaints. After dropping off the trailer, I was on my way after just a few minutes. No drama or surprise “up-charges.”

Don P.
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Customer did not leave a comment.

John B.
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Superior customer service. Everyone is very nice and the trailer rental was quick.

ROBERTO M.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

Bridgetta S.
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Awesome experience! Wonderful people to work with in SC and Va... did not give us a hard time or cheat us! Costs was cheaper than I anticipated! Thank you!

ROBERT S.
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Great people to deal with ??% satisfied

Mark L.
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Very friendly and easy return.

Jan L.
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No need to improve. They were the best!

Darren R.
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Customer did not leave a comment.

William P.
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Customer did not leave a comment.

Jeremy P.
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Customer did not leave a comment.

Floneisha T.
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I think the mileage rate is ridiculous especially if we have to refuel. A 30 minute trip to and from cost me over $100!!!

No reviews have been submitted for this location.

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