Opted for online registration and check-in through U-Haul website. Could never use the check-in process. I had to go inside to pretty much re-register and pick up the vehicle. Cane's was helpful and fairly quick. Very glad they were open and helpful!Ashley W.
Customer Reviews for Canes Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cecil S.
Was lied to multiple times. I wanted to book one way rental, was told me cheaper to do return rental, LIE. Then was told as long as I returned rental next day that since was closed wasn't specific time that would be charged only one day, LIE. NEVER WILL I USE OR RECOMMEND UHAUL SERVICES EVER AGAIN!!Adam C.
Very pleasedROMA S.
Gas mileage! With a light load of 250# one way and empty one way i got 10 mpg. And i had thr load/towing disengaged.Terry A.
Everything from the rental to the return was smooth and without issueBrandon T.
Customer did not leave a comment.SEAN K.
Canes was very friendly and helpful. Excellent customer service. I really think they deserve 10 stars.LANCE P.
The truck wasn't even filled with the required amount of gas so I had to overfill due to this. The size of truck I requested wasn't available so I had to rent a smaller truck. Also the truck struggled to go over 20 mph which added extra time to my moving and I cured extra fees for me as I was paying my movers per hour.MIRANDA B.
Customer did not leave a comment.Jimmie L.
Customer did not leave a comment.SHIAN B.
Customer did not leave a comment.Tim H.
Very courteous folksJohn R.
Thank You!Bernerd T.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.John M.
Canes is closed on Sunday's so customers are asked to scan a barcode on the lock box when returning. I returned on time with key put in box. I scanned the barcode numerous times it was not working. I tried to call uhaul and waited over a half hour to talk to someone before hanging up. (Never did get to talk to someone and their is no call back option.) So I was charged and extra $10 today for I don't even know what. Overall I was not impressed with the return process at all. It was ridiculous. I will be sure to never return a uhaul when the business is closed.Sarah D.
Extremely helpful and accommodatingMichael S.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Anthony P.
They are the nicest people and they give great service every time.Nancy A.
Customer did not leave a comment.Kirby W.
Customer did not leave a comment.terrie P.
Customer Service was excellent!Patrick A.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Robert G.
Michelle was just awesome explaining things and finding the best deal even if it's not at her locationReaine W.
Customer did not leave a comment.Dalton B.
Customer did not leave a comment.DONALD O.
Customer did not leave a comment.Greg B.
Inside of truck was dirty and it needed an oil change. But everyone was nice and made it easy to pick up and drop off.Karena D.
Vehicle was clean and in good running condition. I was waited on promptly and the people was courteous. Would go there againBob M.
Customer did not leave a comment.William T.
Customer did not leave a comment.John C.
The entire crew at Cane's was great. Very friendly, helpful and professional. I was in and out in less than 10 min. Thanks!john W.
Very helpfulRose B.
We were very happy!Stephen W.
Everything was great staff was very helpfulAntoinette L.
My Brother used it just a week after me. Very well run Business??Bruce C.
Customer did not leave a comment.Rheana F.
Customer did not leave a comment.LORNA G.
Thank you my experience was a good oneJeffrey S.
Customer did not leave a comment.Robert W.
Simple forms.Angie S.
Customer did not leave a comment.Kathryn R.
Customer did not leave a comment.ronald V.
Customer did not leave a comment.Thomas S.
Guys were was kind & vary understanding but I probably will never rent for uhaul again! Grate service there at canesJimmie L.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Bob B.
Customer did not leave a comment.Chloe N.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Stephen G.
Great customer service exp with these guys. Helpful and understanding.STEVE G.
Did a great job getting us in our way. Had everything we ordered.Patricia P.
Mike and team are awesomeShannon S.
Customer did not leave a comment.Bruce C.
We dropping off after their normal hours. Where they wanted it parked I was glad I was raised on a farm to be able to get it into this tight spot. Otherwise the trailer was fine and in above average condition.Gary S.
Customer did not leave a comment.Two R.
Customer did not leave a comment.Erika D.
This is the best place in Quincy to rent from, they will always get mu bussinessTommy K.
Exceptional experience. Thanks!Grant H.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.tamara C.
Customer did not leave a comment.david W.
Customer did not leave a comment.jeff H.
Customer did not leave a comment.Mark V.
The woman at your scotty's fun spot is not a friendly person. She acted like I was bothering her. The canes location the people were friendly and helpfulRobert M.
Customer did not leave a comment.Mary Beth G.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Wayne B.
It wouldn't accept my debit card that's backed by Mastercard because it's from an online bank and not a local bank. Frustrating because I've never had any issues with this card and have used it to rent a uhaul before in other cities. There's no reason it shouldn't have worked and if it weren't for my friend letting me use their debit card, I wouldn't have been able to rent it. Seems like an outdated problem to have in today's technologically advanced society. Update your credit card machine.Christa B.
positive experience and i can think of nothing to improve itStephen C.
Customer did not leave a comment.George P.
Customer did not leave a comment.Vicki D.
Customer did not leave a comment.Erik F.
Customer did not leave a comment.Ronald V.
Very helping and friendly Location!! Moving help link online was great service!!Vishal J.
Customer did not leave a comment.Kevin A.
While I had zero problems with Cane's--in fact, they went above and beyond, calling after my reservation was cancelled and offering to stay past their closing time to make sure I was able to pick up the truck--the online check in experience was a complete failure. Despite being told I was pre-checked in for the truck, there was no way to complete basic steps, like uploading a picture of my driver's license or a headshot, before I was physically in the lot. Plus there was something called a Shape Test that had no instructions--it was just 4 rectangles, each with 3 shapes in it. I never did figure out what I was supposed to do with the shapes. After waiting for some sort of instructions, I just tapped on the screen to make sure it hadn't frozen up. And apparently that was a reflex test and I failed it, so Uhaul was unable to complete my reservation and cancelled my truck. The chat assistant online was unable or unwilling to tell me why I was being denied the rental and my initial email to Uhaul through their website has yet to get a response. I had taken time off and had to coordinate rides to get the truck the first time. The next morning, I tweeted about how the online check-in was an utter failure and the @UhaulCares twitter handle responded immediately and gave me the phone number for a regional manager, who was able to re-reserve a truck for me at the same location. However, I had to wait until 4:30 in the evening to get it, so I lost a day off my planned move and had to scramble to find another ride. So this location was great--again, he didn't have to call and offer to stay late (after 5 pm) to make sure I was able to get my truck, but I really appreciated that he did (I was able to get there before closing time). And Patty, the regional coordinator I spoke with, was also incredibly helpful. Even @UhaulCares responded promptly and got me to the person who could actually help. But I cannot recommend the 24/7 online check-in to pick up a truck and contacting Uhaul through their website will not get you a prompt reply. I lost a day of work because of the system failures.Sarah A.
drop off was good no problems theredonald B.
Customer did not leave a comment.george P.
used Hhaul before at Canes Automotive, Quincy, ILLaura C.
The people were very friendly and helpfulWayne B.
The truck was covered in bugs needed exterior wash. Interior was clean.Nancy B.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Roger F.
Customer did not leave a comment.Thomas F.
Processing not take as long.Amanda J.
Customer did not leave a comment.Mark S.
Trailer was in great shape, worked very well, friendly staff at Canes Automotive Quincy ILryan C.
Customer did not leave a comment.mark R.