Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)

151 reviews

710 Mount Paul Way   Kamloops, BC V2H1B5

(250) 374-2835

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/22/2022 - 5/23/2022: Closed

Services at this Location:

Contact Us

(250) 374-2835

710 Mount Paul Way
Kamloops, BC V2H1B5

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/22/2022 - 5/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Uhaul did not give me the equipment I reserved

Richard O. 
Rating:
5.0

GREAT JOB!

Lorrie S. 
Rating:
1.0

Actually have a van for me when I show up. Booked a van 5 minutes from home, they called the day before and said the van was in another town. No biggie, drove and hour to pick it up and it wasn't there! Was told there was nothing they could do. Ended up drive over 1.5 hrs to another town to get it. Worst experience ever. I will do my best to never use u-hual again. And in the end got charged for extra miles..

Cody B. 
Rating:
5.0

Good job :)

Adrien D. 
Rating:
5.0

Customer did not leave a comment.

Tanya C. 
Rating:
3.0

Very hard to contact

Kevin C. 
Rating:
2.0

The drop off location was closed, even though we dropped the truck off within the posted hours of operation.

JOHN W. 
Rating:
5.0

The place is friendly, helpful and clean. Well done

Connie K. 
Rating:
5.0

they are 100 times better then shit show they have goin on Halston street location. Customer service is great. I was in and out of the store in no time. Will be renting again.

Harwinder B. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Wasn't impressed we showed up thinking store was open. To find out location is closed and had no email to figure out how to pick up truck. So unfortunately we had to sit in the phone for 32 mins to find out they had to send us an email and follow the steps which took us an hour . So we were behind schedule to load truck with our storage belongings in the dark. We weren't pleased what so ever

Jason P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Top notch location!

Mike K. 
Rating:
3.0

Customer did not leave a comment.

Gino M. 
Rating:
3.0

The fuel was too low to start moving the fuel was below 1/4, I had to drive quite a distance to fuel up before I could begin loading and moving. You guys charge over $2 a liter if someone brings it back with less fuel so you should fill it for the next customer. This started my very stressful day off on the wrong foot

houston K. 
Rating:
5.0

Very satisfied! Thank you

Michael H. 
Rating:
3.0

It was difficult to park the truck in between the other trucks that were parked there.

Shoshana W. 
Rating:
4.0

Staff at this location were knowledgeable, efficient and courteous.

DAVID D. 
Rating:
5.0

You have a phone # to call above rental that only gives a notice message file is full. This number will never be answered by anyone it is listed on line . Do something about what a frustration.

Les C. 
Rating:
5.0

Staff was extremely helpful

Barb K. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Create more pick up time.

Taiwo M. 
Rating:
5.0

Customer did not leave a comment.

MARTY M. 
Rating:
2.0

We Tried to call several times and got a full mailbox. No one was there. A sticky note about lunch.

Peter A. 
Rating:
3.0

Customer did not leave a comment.

SCOTT G. 
Rating:
3.0

Customer did not leave a comment.

Janice N. 
Rating:
5.0

Customer did not leave a comment.

Emsland I. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was ready to go and the representative was more then helpful. He addressed all of are questions and concerns and was very pleasant.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

brandy V. 
Rating:
5.0

Customer did not leave a comment.

Keegan E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL L. 
Rating:
5.0

Super efficient and friendly.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
3.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

I have no suggested improvements. The guys were friendly and helpful. I'll be back.

Troy W. 
Rating:
5.0

Very helpful, pleasant to deal with!

KRM C. 
Rating:
3.0

Handy location. There were some lights in the drop off area but on a short timer so basically worked in the dark when dropping off after hours.

Mark L. 
Rating:
3.0

As I was renting a U-Haul I could not take two vehicles with me so arrange to be dropped off at location online said they were open. When I got there 10 minutes early a note on the door said they were closed until 3:00. Not a big deal as that's when my appointment was and he showed up on time. It was just a slight inconvenience as it was cold and I had to wait outside.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Harwinder B. 
Rating:
2.0

Customer did not leave a comment.

Raleigh B. 
Rating:
4.0

just dropped t off the place was closed

Ken O. 
Rating:
5.0

Great service!

Sean D. 
Rating:
4.0

Customer did not leave a comment.

Pierre P. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Friendly staff -great service

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Jenna Z. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Did not drop it off, the towing company did

danilel K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Roads aren't super clear on where to find the location. Would recommend some signage that helps find the trucks.

Van Phuong N. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Rob J. 
Rating:
5.0

Exceptional phone experience and top notch customer service. Impressive staff! More businesses need employees like Adrian!

David E. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

I'm very angry and upset about my booking and pickup. I was supposed to pick up the truck on July 29 at 6pm. I had to renew my drivers license and only had my interim license. I called 2 weeks prior to my rental to ask if that was going to be ok and I was assured by two people that it would not be an issue if I had a passport or other form of photo ID which I did. I was not able to pick up the truck until CanEx opened the next day. I had a full crew of helpers for that evening and had no help the next day. It put me way behind and made an already stressful day even more stressful.

Nicole B. 
Rating:
5.0

Very helpful and friendly. Made it all work easily. I would highly recommend!

Cara N. 
Rating:
5.0

Adrian was very accommodating and professional. A pleasure to work with. Thank you very much

Barry C. 
Rating:
5.0

I like to talk to someone to set up things rather than everything on line, I am old fashioned in that regard. Other wise all is good

stephen S. 
Rating:
5.0

It would be hard to improve on the service I received.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

DARKO K. 
Rating:
3.0

Lubricate the rear door, as it was an absolute fight every time I had to close. Strained my body more trying to close door than moving my whole condo. Staff was polite and helpful.

Denver B. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

jack F. 
Rating:
1.0

The location is under investigation for fraud They used my visa plus charges me cash Hope they lose there dealer license

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

The bike trailer worked as expected.

Dirk G. 
Rating:
5.0

What can I say They were the best at 8;30 AM

Wayne K. 
Rating:
5.0

There is a balance on this trailer that I dont see why as I have rented this trailer for the day not the amount that is being set out the trailer was picked up after 10am and returned back at canex at just after 7pm .there was nothing said that it must be back at a certain time.

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Customer did not leave a comment.

John B. 
Rating:
5.0

First of all, the owner gave up time to help me when the the first uhaul truck died, on a long weekend. I thank them for their efforts, Thank you. The Engine was good it lasted me to the entire drive.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Shauna Y. 
Rating:
4.0

Staff was friendly. Only got a partial refund for the tow dolly that we opted out of using. Paid $109 but I think we got the $69 deposit back instead.

Dominique G. 
Rating:
1.0

Well I never had any contact with any of the staff and their sign says that they are closed Saturday and Sunday and that is contrary to what they have told Uhaul. Their lot is also uneven and I had to look for a place where the trailer wouldn't roll as there was no tounge jack on the trailer that I rented.

Wayne G. 
Rating:
3.0

Would be nice to have pick up options during the weekend

Jessica P. 
Rating:
5.0

Super nice!

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

Thayne M. 
Rating:
3.0

When there is more than one location, when making the booking it should be made clear which location will be the pick up. I called one location and was told the truck was at the other.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

KIM U. 
Rating:
5.0

great staff, very helpful

Karen M. 
Rating:
4.0

I experienced a breakdown of the unit I rented. Uhaul roadside assistance was not reachable as described for roadside help. If it wasn't for the ‘above and beyond' help from Kamloops Uhaul (Paula in particular) we may still have been stranded on the roadside. Thanks to her, a farmer at the point of breakdown, roadside recovery and vehicle movement to and from my destination was seamless.

Larry K. 
Rating:
5.0

Rental at Can-Ex in Kamloops was AWESOME So helpful and excellent to deal with - made the whole moving my daughter adventure so much less stressful thank you!

Barbara B. 
Rating:
3.0

Sales lady was kinda rude at the beginning when I walked in. Granted I walked in 45 minutes before closing. Almost as if she was annoyed she had a customer. But then chilled out after we signed the papers and what not.

Dave Z. 
Rating:
5.0

Customer did not leave a comment.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Perry S. 
Rating:
5.0

Get a new computer program. Having to wait 30 extra minutes due to glitches in the computer program is really aggravating.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

duncan J. 
Rating:
5.0

The proprietor was efficient and helpful.

Jennifer T. 
Rating:
3.0

No issue with the location but I was surprised they were not open Saturday to drop off the trailer a couple days earlier. Made a repeat trip to drop off on Monday.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Faheem A. 
Rating:
5.0

Trailer needed rivet replaced under drivers side fender. Wiring underneath as well. I repaired myself with nut , bolt, and washer . Also lubricated trailer attachments. So dry and hard to turn. Also had to take to garage and deal with lack of air in tires. Poor maintenance I believe. One womans opinion.

Susan R. 
Rating:
3.0

cheaper rates

gordon H. 
No reviews have been submitted for this location.

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