I dropped my truck off using their after hours drop-off and the following day an employee named Ethan called me and told me my truck was not at their location and that it had been stolen. I asked them to check the cameras and to keep me updated on their findings. I have not heard back at all despite calling them numerous times. A quick call to update me on the status or to let me know that everything was ok should not be a difficult thing to do after calling a customer and telling them their truck had been stolen the night before and that I might be responsible for it. Terrible customer service.LEO C.
Customer Reviews for Canoga Auto Works San Fernando
(U-Haul Neighborhood Dealer)
Mission Hills, CA 91345
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Special Operating Hours
- 8/1/2021 - 8/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a new location and doesn't have a u-haul drop box available. It was very confusing when trying to drop off out of hours.MICHAEL W.