Customer Reviews for Canoga Park Shell
(U-Haul Neighborhood Dealer)

19 reviews

21404 Sherman Way   Canoga Park, CA 91303

(818) 456-0055

Hours

  • Monday
    8:30 am–3 pm
  • Tue–Thur
    8 am–3 pm
  • Friday
    11 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(818) 456-0055

21404 Sherman Way
Canoga Park, CA 91303

Services at this Location:

Hours

  • Monday
    8:30 am–3 pm
  • Tue–Thur
    8 am–3 pm
  • Friday
    11 am–3 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Using the app to pick up a rental is very challenging especially to have 2 people verify your identity. Alit if steps to go through though we understand U-Haul need for more security.

Brian L. 
Rating:
3.0

The cargo area was really messy from the previous user

Obed A. 
Rating:
1.0

I was charged 75$ for gas when I returned the truck with more gas then it was given to me Tried taking to them and no one wanted help

Keneth B. 
Rating:
1.0

App did not work at drop off and had to sit on the phone to return truck

Anton S. 
Rating:
1.0

Employees were not helpful. I believe his name was AJ. When I told him I also payed for a dolly he told me they didn't have any. And when I asked again they told me to confirm I payed for one and then the miraculous had one. When I advised them I payed for a appliance one they advise that they only had the smaller one and not to worry because it was all the same price. I advise them that was incorrect that the one I requested was more expensive they just told me if I wanted it or not. Horrible customer service. That and above the first location also not being able to get me my rental was a horrible experience overall. I will not be using Uhaul ever again with employees as disrespectful as I dealt with at the location.

Javier R. 
Rating:
3.0

The pick up and drop off process was a nightmare as the website wouldn't work correctly

Marina C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Nelly A. 
Rating:
1.0

The three different representatives (pick up and return, then followup) at this location seemed detached and not very concerned with the rental service process. They are primarily the service station attendants and provided limited attention to my rental experience. They gave me the key and took the key back upon the return. I did not receive a closing statement to my contract #24461755 and I could not contact anyone thereafter as the phone number listed to this location (818)456-0055 is out of service. I had to travel back after one week to question my bill and I was referred to call the corporate office to determine and confirm my closing charge. Customers should be able to speak to individuals representing U-Haul who are more responsible for the rental service. I was expecting a credit to the estimated closing charge since the used mileage was 50% less. I should not have to search for my closing statement.

Ferdinand M. 
Rating:
3.0

Customer did not leave a comment.

Lester K. 
Rating:
5.0

Customer did not leave a comment.

mehrdad M. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
3.0

I can't tell whether or not the equipment was well maintained, however, the outside and inside of the equipment was dirty. Not filthy, just dirty. The windshield hadn't been washed, the cab internal hadn't been vacuumed.

Doug L. 
Rating:
5.0

Customer did not leave a comment.

GIDEONS A. 
Rating:
5.0

The vehicle was generally clean but could use a slightly better wipe down. Also, I forgot to tell the attendant that the tire pressure light was coming on.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
2.0

Customer did not leave a comment.

Itzel C. 
Rating:
4.0

The passenger side - mirror was broken. I noticed it had electrical tape. I would adjust it but then it would move when i hit a bump or etc. huge safety issue cuz u need the side mirrors to perform lane changed and checking the blindspot. That was my only issue.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

jose P. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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