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ABIGAIL C. | Overall Experience
Customer Reviews for Canton-Waleska Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was difficult to find the U-Haul office. It was listed on the reservation as Suite 180. It should be Suite 150. They need to correct address in U-haul system and more properly identify the office!
Freddie T.Nothing The staff is professional and kind a winning combination
MARK R.Nothing. Very easy
LAWRENCE P.Truck was clean enough and worked fine!
KAY C.Ramp had to be lifted out of truck to use it.
JON C.Great Customer Service
ELGIN W.Clean the front office. It's very cluttered and appears dirty.
BOBBIE C.The interior of the truck was not cleaned, swept before picking it up.
JOHN L.Great experience!
FRED V.Have the truck I requested at the location I requested. I think this deserves a $50 refund as ur website promises???
Ursula W.I was sent from Canton, who seemed to be a very confused group of individuals to Waleska. Cameron staid 10 minutes past closing to help rent us the trailer that we needed. He was helpful, understanding and very professional.
JOSEPH D.We reserved 2 Trucks to pick up at 9am. None arrived until 9:30am. Only 1 truck was there. The 15' truck we were told had to be picked up at a different location. The person was not helpful explaining or helping find another truck. We ended up having to drive 30 minutes away and were over 90 minutes late for our paid moving helpers.
EDMUND V.Have a professional personal appearance. And make sure the cabin of the truck is immaculate. I made a point to get out of the cabin and let the proprietor know the inside of the cabin was disgusting. He just nodded and said ‘OK'. What should have happened was either a new truck that was clean or a insistence that they clean the truck before I leave. There was spilled soda all over the dash and cigarette ashes all over the seats and floor. Hands down my worst U-Haul customer service experience. Truck worked fine.
STUART A.I extended my stay by 3 days and was charged for a full month even though I asked to pay a prorated amount for the three days, I was told was in the contact that I signed. They were unwilling to work with me. Unfortunate. Would rather lose a potential customer or a good reference,
Linda N. | Overall ExperienceNothing
VALENTINE B.Everyone there went out of their way to make my trip ready, and I didn't have to do anything except get in the truck and drive off in the end, and it worked very well. The young man at the front counter thought of everything and was very knowledgeable in his job. Thank you again...
WALTER C.gate malfunctioned 3 or 4 times, was locked in twice and none of your phones were answered. One time after a trip in our fifth wheel we came back to find our space rented out to another. Took 2 weeks to get our paid space back. We were on auto pay and always current.
robert w. | Overall ExperienceThe employees were nice and helpful; however, Uhaul's program has many flaws. I booked my reservation weeks in advance for a 26' truck at 7am. Two days before pickup, I was notified the truck would not be available until 10:30 that morning, which was a big disappointment, because we had a strict time schedule for the day. The day of the reservation we attempted to call Uhaul- with no answer. We showed up to the uhaul place in Peachtree City and they had no truck for us. We were told there was one in Canton, Ga. We drove to the location in Canton. They said there was no truck there for us. We were told there was a truck in Waleska, Ga. We drove to Waleska. The system was down and we waited there an hour before we could get the truck. We did not get a truck until 1pm that day. Kody in Canton was very helpful and apologetic, but Uhaul needs to get it together. We still had to pay over $130 for this truck. This was unacceptable.
Cayleigh W.The price was not what I was told, for 3 days it should have been 60.00. Final tab came in at 90.00, not really a good thing to do, didn't complain about it cause it's just not worth it
ROBERT S.I was ripped off at this location- he charged me for an extra 50 miles that I did not drive. I would never use this location again and I might be done with U-haul in general after this. I really hate being ripped off.
BRIAN A.Thank you is always a preferred way to send a customer off, instead of "There you go!"
JOHN H.Thanks guys! It was a pleasure doing business with you.
DAVID P. | Overall ExperienceThe staff was completely professional understanding helpful and always available to answer questions as far as staff goes they were perfect. Now the down side. I am aware that I had a non climate controlled unit but there were holes in the metal roof there was no lighting at all on the row that my unit was on even though the area had a security fence. If you had to be there at night it felt very unsafe loading and unloading at night was out of the question. As I stated I absolutely love the staff but with the lighting issues and the holes in the roof Almere the only downside I had several items get moldy because of the roof several family heirlooms. And antiques items that can not be replaced. Also the only other down side was the price. There were several other storage facilities nearby that were between 45 and 60 dollars cheeper for the same size unit we had. The only reason can find to recommend these units is because of the staff hopefully they will address these few issues in the future I will ish them nothing but success in the future.
Robert J. | Overall ExperienceCould not do on line drop off but employee answered after hours and was very helpful
MICHAEL T.all good
Mark D.The Waleska guys are always fantastic.
Ronald T.Service was quick and friendly
Ed K.Patrick is so nice and helpful. I appreciate his positive attitude and courteous nature. Two Thumbs Up!
Kathleen W.Everything went smoothly and no recommendations.
Charles C.The person did not seem to know how to use the computer system. Had to pay cash for some moving blankets. He couldn't add them to My rental.
MARY S.quick and easy
Kenneth S.Great service.
Patrick C.Quick, easy service. Great location!
Rob S.Gentlemen here was prompt in doing my checkout and I was on my way with a printed & email receipt in no time. He asked if I had experienced any problems with the equipment, which I had not.
Edward K.Friendly and helpful
Gary P.The truck cabin was extremely dirty it smelled like a wet dog and was covered in dog hair. I paid for and reserved the truck but was not able to drive it until after the location was closed. It was disgusting!
Shar R.The attendant at the storage facility, Cameron, was extremely friendly and helpful. I had to switch units to a larger unit at the last minute, and he accommodated this happily and with no issues.
HENRY S. | ReservationI’m extremely pleased with the staff at Canton-Waleska self storage. My storage room was ready and immediately available. Thank you for the great service, we highly recommend them.
Edward S. | Reservationvery nice and professional
Peggy W.Very nice and helpful staff
Ronald M. | ReservationFriendly helpful staff.
Chance V. | ReservationThe storage unit it nice and clean. The building is clean, well light, and easily accessible but very well protected.
scott l. | ReservationProfessional and friendly
Cherryl Lynn D.Very friendly to deal with and accommodating!
Daniel H. | ReservationIt was great. That particular truck sounded like it may have transmission issues but regardless it was a great experience. Thank you for being there.
John D.I did not return the truck as I was not the driver. However, I am sure all was well or I would have heard by now.
Patricia E.Very accommodating and helpful manager . The storage unit was above average in security and cleanliness.
Charlotte H. | ReservationNothing !! I love the convenience and will be renting from their again.
John H.When reserving I was understanding the trailer would be in canton, but upon arriving there was sent to Waleska. I was later contacted about whether or not I was going to pick up the trailer which I was currently using. The organization and communication was a little less than desired
Dave S.Great Customer Service. The UHaul was ran smoothly and was clean. I'll refer this location to everyone and if I need another Uhaul, I'll be back.
Holley N.Brand new climate controlled units are very nice
MATT B.Patrick and Matt are great
Richard P.The staff at the storage facility we're extremely helpful. They took their time to show me the facility and made my move one of the best I could have. Thank you.
JEROME W. | ReservationEverything went smooth and would rent from them again
anthony B.Wonderful office person and I felt very safe going to my storage unit anytime of day or night! Wonderful to have this storage facility so close to Waleska. Great prices!!!
Marsha B. | Overall ExperienceEverything about the storage building and the staff was perfect, just plain perfect!!! :)
Amy B. | ReservationWhen I arrived the man behind the counter refused to help me hook the trailer up. He told me that unless I could get someone to come help me he would not rent me the trailer. Because I am a women he said I would be unable to hook up the trailer myself and needed to call someone to come help otherwise he would not let me rent the trailer. I had to call my dad to had to leave his job to come hook it up. I had to wait an hour for him to get there. The guy behind the counter did not even bother to check to make sure it was hooked up correctly or inspect the trailer to ensure it was safe. All around it was a horrible experience and cost my dad, myself and everyone helping me move a significant amount of time and money. This is unacceptable and I felt personally attacked.
Evangeline T.Happy
BRENDA W. | Overall ExperienceThe gentleman that greeted me (owner?) was very nice, showed me the unit, explained everything, and got me on my way. I would say it is too soon to comment on the unit itself, since I just moved in.
CHRIS R. | ReservationGreat service
Lane D.The place was great!
CHRIS C.The gentleman at this location was very helpful. He was friendly and courteous. I had seen his location while driving by but it did not show up on my google search for UHAUL locations Only during my actual search for the specific truck size was I able to see his store info.
Susan T.