Customer did not leave a comment.ALLISON F.
Customer Reviews for Canyon Lake Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MADONNA L.
Friendly customer serviceDavid S.
Shout out to this location! Great customer service and very helpful. I called this location for rental. They didn't have the size truck I wanted...there or at other local offices. Pete and another employee worked with me to find what I needed. Made the reservations for me. And none included their location!! Much appreciation to these guys!DEBORAH W.
KEEP up the AMAZING work!LAWRENCE B.
The owner/mgr. was verbally abusive and attempted to scam me. He blamed his explanation on U-HAUL ie, "It's U-HAUL policy, not mine."DOROTHY C.
Customer did not leave a comment.GABRIEL S.
Customer did not leave a comment.MARIA H.
Simple, easy to use process - start to finish. 15 ft truck was easy to drive and maneuver.PAUL H.
The 26 footer was a GMC. The suspension was very stiff and the ride was rough at times. Otherwise it was good.RICHARD G.
Great serviceGUY M.
there was less gas in the tank than reflected by truck indicator at time of rental---ripoff...cheap of manufacturers staff was professional and helpful !DAVID STEEVE P.
After hour review drop-off locationRAYMOND S.
Super nice guy that made me feel at home. Super fast service.Tobin R.
Had a great experience except that I tried to pay online but apparently all the credit card I entered did was to reserve the trailer. Would be much happier with all online processing.WILLIAM H.
Customer did not leave a comment.Peggye M.
Maybe do a "get acquainted" with the vehicle, especially the dash board specifics. Some people may not be familiar with a Ford Truck.PHILIP H.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.david G.
Customer did not leave a comment.SYED K.
Make another option other then the check out by phoneFrank J.
Immediate call back.CHERYL ANN R.
Drop off happened after office hours, therefore no impression of the office and friendliness of staff/owner. The place is like a parking lot on dirt, hard to assess if clean. No signs where to drop of the trailer, so I just parked it in front of the office and dropped copy of my contract(which I had as back-up in my pocket) in the drop off box.WOLF N.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Michael H.
Great selection of equipment. Very convenient location for folks living away from larger cities.Brandon G.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.Brandon N.
Customer did not leave a comment.DAVID C.
I had the trailer for less than 12 hours. I parked it exactly where I picked it up from just after 9. I was shocked to find that he charged me an extra $20 for â€œafter hours serviceâ€. Nobody was there to check me in or guide me for parking. I will tell everyone I know to drive to New Braunfels instead of EVER giving him business again.ALLEN D.
Customer did not leave a comment.Clyde S.
Paid for 24 hour rental. Brought back same day. Used 8 hours. Charged $20 extra! Rip-off. I even topped off gas tank. Once again! Rip-off!George M.
Great service and availabilityRICHARD D.
Customer did not leave a comment.Rachel D.
Top notch! The owner was a nice individual to deal with. No problem adding a day.Richard B.
we like JT!!Thomas P.
Customer did not leave a comment.daniel M.
Customer did not leave a comment.lasses H.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Donald H.
The location was closed when I dropped off and I had so much trouble with the app and taking pictures as the reception out there was spotty. There really should be another option when dropping off to a closed location.Salina S.
Representative accused me of taking a furniture dolly off his front porch area of his office. Was not happy about this .,,, I carried the furniture dolly that I had rented to the office because there was no one in the office when I drove up and o saw some sitting on the porch of his office. When no one came out out the office I carried it back to the truck and put it in the back and waited for someone to show up. Very bad customer service on this person.MICHAEL B.
Customer did not leave a comment.HERBERT B.
Customer did not leave a comment.daniel M.
Customer did not leave a comment.Glenn H.
Customer did not leave a comment.CONNIE B.
The attendant kept us waiting for over 1/2 hour and then was very rude and unhelpful. He would not unhook the trailer and we had to do it ourselves. I hope to never have to use this location again. Terrible experience.Mark M.
The man who owns the Canyon Lake Motor Company was so helpful and great to work with!Casey M.
Customer did not leave a comment.KEITH DONALD M.
Customer did not leave a comment.edward D.
The owner had an individual who was on the property. He looked like he had been drinking. When we dropped of the equipment. Which was after hours. This individual was rude, intoxicated, and looked like he just showed up to stir up problems. The owner showed up afterwards and took care of the problem. Owner needs to remove the problem permanently so he can improve his business.Victoria S.
Customer did not leave a comment.Joshua C.
Easy access, fast friendly service, resonable price.LAWRENCE P.
The tires were very very dangerous. Had to travel though a little bit of snow and the UHaul wouldn't handle well at all. After getting to my destination two days late because of poor tires, I am very disappointed that my safety in this truck wasn't taken into consideration.KATHRYN M.
JC is your best!!!KENNETH PATRICK D.
Customer did not leave a comment.TIFFANY R.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Kimberly A.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.Ken M.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Tiffany R.
Excellent customer service. Very friendly and accommodating. I would definitely refer to a friend after the wonderful fast service i receivedAndrew F.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Kenneth B.
Excellent service.CHRISTOPHER S.
Customer did not leave a comment.CLYDE S.
The movers we ordered through the uhaul website were horrible. The moving company was "Nonstop Movers." They never called us to verify a time and place for services, I end up having to call them and track them down. It took a couple of calls just to reach them. The day of the move they were a no-show, and when I called their office they said they would find out what happened and call me back and they never did. I end up having to call the U-Haul company to cancel the Mover order. This set our whole moving schedule back and now we have to wait for a refund.Santiago B.
Customer did not leave a comment.Joseph W.
Have rented from this location several times now and always first rate service and equipment. Not the closest location to me but it's my preferred location. Also note it has the full line of equipment available. Thank youMICHAEL F.
When we arrived at the location, the office was closed, it was supposed to open at 9 am, there was another person waiting, the add did not work to take the photos since the memory was full, we waited approximately 45 minutes and nobody ever arrived or No one answered the phones, they charged my credit card another 18 dollars for gas according to them it was not in the mark that the gas meter was supposed to be, I took photos and if it was in the correct measureJames L.
Everything was great.TIMOTHY S.
Customer did not leave a comment.MARIE S.
Customer did not leave a comment.Jesus R.
Customer did not leave a comment.John M.
I was told Via telephone the Uhaul was closed Sunday (the day scheduled for the move). I was told I had to pick up the Uhaul by noon on Saturday because they closed at noon Saturday; however I would be charged one day. I was told on the phone 80 cents per mile. When I got there on my handicapped roller, there were three steps to the top and no ramp. My friend and driver was with me. The owner did not wear a mask to protect us from COVID but did sit as far away from the stairs (?10 ft) as possible (To fill out the contract) and kept stating he couldn't hear me. He was rude. He then took three references and phone numbers and wrote up the contract. While presenting the contract, he stated one day =6 hours and since I'd be turning it Sunday I had to pay for two days. The contract stated 99 cents per mile, not the 80 cents per mile I had been quoted via telephone. I had lifters arranged 50 miles away and the entire move was already arranged on a timeline from the reservation made via telephone. I was over a barrel. I was charged more than twice what I was quoted when I made the reservation over the phone. I had to take the unit. I was handicapped and had arranged all kinds of assistance on both sides of the move on timelines that I had relayed over the phone to the manager of this uhaul facility (by name - it was definitely the man I spoke to via telephone). I had requested the heavy blankets to protect the furniture. He charged for each one plus extra charges for a dolly. I felt I was being nickle and dimed to death. The uhaul was dirty, dusty and very filthy inside. The passenger mirror was cracked. After we got me loaded inside and my handicapped equipment stowed in the back, we noticed the cracked mirror and my friend noticed dents in the uhaul. It was very filthy inside. We had to drive to the far side of the lot to find him to point out the damages. When we got home (after no mishap) and I was unloaded, I pointed out to my friend more damage I noticed on a tire. My friend stated they didn't think the damage was deep enough for the tire to blow, but I was worried about the tire the entire move. There was noticeable damage to the rubber. We were able to make the move in the damaged and filthy uhaul. I was charged double what I had been Quoted over the phone. The owner was not respectful of COVID and came right up to me without a mask (down the three steps) to have me sign the contract (after taking three persons as reference and my credit card and both my license and my friends driver's license). He definitely wasn't respectful of my handicapped situation or of possible transmission of COVID-19. I would NOT recommend this uhaul to anyone and have spread the word to all I meet. This uhaul was recommended to me by a friend. I've advised her not to never recommend it again. The move was great. All timelines were met. It was a difficult weekend but well worth the challenges it presented me. This uhaul facility is horrible. Find a different one.Karen R.
Customer did not leave a comment.ROBERT DEAN C.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.URA C.
Customer did not leave a comment.LORI B.
Excellent Service! Will use them again in the future and will refer my friends and neighbors to them...Charles R.
Give out free beer ðŸºJoseph W.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Teresa P.
Customer did not leave a comment.ROBERT VIRGIL O.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Kenneth M.
The gentleman working there was very polite and helpful.Ronald B.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Austin S.
The extra add-on charges should not be a common practice. It is unethical and not right.Bao T.
Customer did not leave a comment.Angela T.
Had a great experience at Canyon lake motors/ U Haul! Easy check in as well. Will definitely use this location in the future!Jane C.
Customer did not leave a comment.Pamela S.
JC is The Man! Great attitude and service! TY!KENNETH PATRICK D.
JC was awesome and a big help with my decision on size i needed for hayl.David P.
Large open area. Plenty of room to park.Timothy N.
It was perfectshawn W.