Customer Reviews for Cape Fear Watersports
(U-Haul Neighborhood Dealer)

1,310 reviews

4557 Long Beach Rd SE   Southport, NC 28461

(910) 454-0992

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/10/2022 - 12/11/2022: Closed

Services at this Location:

Contact Us

(910) 454-0992

4557 Long Beach Rd SE
Southport, NC 28461

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/10/2022 - 12/11/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

On time w trailer! Quick and efficient

Jeff B. 
Rating:
3.0

Didn't like the online check in and check out process at night. Internet in phone was spotty and made it long. Prefer person contact.

Michelle M. 
Rating:
5.0

Very Friendly and Helpful Service.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

Theresa T. 
Rating:
5.0

It was a great experience.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
2.0

Operator was not on site despite being during normal business hours and site website stating the business was open. I was forced to do the online return to avoid possible additional fees which was inconvenient.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

The manager was extremely knowledgable and we were greated nicely. THANKS

Christie K. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Great check in and orientation of the truck.

Chris P. 
Rating:
5.0

Very easy to work with!!

william M. 
Rating:
5.0

Tony was very helpful and answered text in timely fashion. Highly recommend this Southport location.

Charles H. 
Rating:
3.0

Could never reach anybody to speak directly to at this location however communication was via text I was surprised that I was not informed if I did drop the truck off after hours there's a $20 fee that unacceptable. Again transparency and upfront communication always goes above and beyond I will never use U-Haul services again

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Not a thing. Tony does it right!

Julian B. 
Rating:
2.0

Dropped the equipment off Saturday afternoon. The place closed at 1pm and it also is closed on Sundays. If you call the telephone number you get a recorded message that does not reflect Uhauls standards. I ended up texting with someone to be able to drop the vehicle off.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Kenny J. 
Rating:
5.0

Customer did not leave a comment.

Dolores P. 
Rating:
5.0

Customer did not leave a comment.

Chrissie R. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

The mobile application should advise you of all of the necessary photos you ask further on while continuing thru the app. I had to constantly go in and out because I didn't know what would be asked next and each time I had to start over and reinput the mileage and gas etc. Very frustrating.

Brendan T. 
Rating:
5.0

the employee at this location was empathetic to my plight and was very understanding..I will recommend this site to all of my friends...U-Haul management could streamline damage reports to insure better customer satisfaction..you have a great company, complacency will eventually overwhelm you..The 'devil ' is always in the details

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Latane F. 
Rating:
3.0

I was charged for fuel despite having a picture of the fuel gauge when I picked up the vehicle that shows I returned the vehicle with more fuel than it had when I picked it up

Gordon H. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

george B. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Tony is a great employee! He took care of us with complete professionalism

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
1.0

I called ahead of time to make sure someone would be there when we returned the truck. Yes we will be here til 6p. Got there at 3p. No one there. Return online service wouldn't work. Called him for help-did not come back even though he was supposed to be open. Was told to leave keys in glove box. No receipt for return-very unhappy. I would never return a truck here again.

Tina B. 
Rating:
1.0

My entire trip was 7 miles in 3 hours. I was charged for 307 miles. I feel cheated, robbed, ripped off. I will never recommend this location. and tell everyone in this small town about my experience.

Ardene N. 
Rating:
5.0

Excellent service, thorough explanation of the vehicle with tips for success & very clean vehicle. Keep up the good work!

Clint C. 
Rating:
5.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

RICK A. 
Rating:
5.0

Very nice and professional individual attending the drop off location. Attendant took the time as I was dropping off the truck to ask about any problems that I may have encountered with the vehicle and even asked if it served it's purpose for my moving needs. Explained that the vehicle when picked up was very dirty and muddy and shared photos for proof that I had not made the mess. Attendant was receptive of photos and explanation. Did not question me and even offered an apology on behalf of U-Haul. Very pleasant individual at drop off location (Long Beach Rd SE). Thank you.

William M. 
Rating:
5.0

Nothing

kimberly D. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Really no need for improvement. The times I have used this UHAUL location one thing stands out, Tony. Tony makes your experience easy and painless by walking you through everything about your rental. This man needs to be recognized for his diligence and knowledge about the equipment and the rental process. He is a true asset to Cape Fear Watersports, a UHAUL dealer.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Great Experience all around!

Mary J. 
Rating:
5.0

Very good customer service

Harold P. 
Rating:
5.0

Customer did not leave a comment.

BillHughes H. 
Rating:
5.0

Tony in Southport was exceptional getting us in in a timely manner . He eases the experience and explains everything and enclosures the truck is ready to go

LYNDA T. 
Rating:
5.0

Customer did not leave a comment.

Gregg C. 
Rating:
4.0

Customer did not leave a comment.

steve K. 
Rating:
1.0

The owner of this location was extremely rude and told me he wouldn't help me after I had to call him and tell him that I couldn't get the lock to work on the lockbox for the keys. He stated he would not come in on his day off and would not help me. Fortunately my son was able to get the lock to work after 15 minutes of “jiggling”.

Samuel H. 
Rating:
5.0

Tony was great. Couldn't get a trailer to hook up so he hooked us up with a truck.

RICK A. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Tony is exceptional to work with. Highly recommend this location

James B. 
Rating:
5.0

Tony is the man! He is by far the most helpful when it comes to uhaul in the surrounding areas, Southport,oak island, and Bolivia area.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

The U-Haul drop off was the issue! Not to mention it takes an act of Congress to get into the website.

TED E. 
Rating:
5.0

Customer did not leave a comment.

seth C. 
Rating:
3.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Service was Awesome.

Rodney F. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

I had to drop off at a different location than what I was supposed to.

GREGORY R. 
Rating:
4.0

Customer did not leave a comment.

GREG O. 
Rating:
5.0

Customer did not leave a comment.

Wojtek S. 
Rating:
3.0

Customer did not leave a comment.

Colton P. 
Rating:
5.0

Customer did not leave a comment.

Len W. 
Rating:
3.0

Not sure why but no one was at the drop off location, so performed on-line check in

Francis D. 
Rating:
4.0

Customer did not leave a comment.

Kirstan H. 
Rating:
5.0

Very customer service friendly and pleasant to work with. Will use them again.

hugh M. 
Rating:
5.0

Everything went great. I called and asked for a truck and picked it up shortly there after. Tony was wonderful and had a great personality! Would definitely recommend this location and business!

kim S. 
Rating:
3.0

No staff on site during normal business hours. I was left to facilitate a mobile return. That said, the mobile return process was excellent. Good workflow and experience.

Daniel M. 
Rating:
5.0

Tony always is easy to work with and does a good job at getting you out as quick as possible. Uhaul needs more employees like Tony!

jim T. 
Rating:
5.0

The site manager was very friendly and knowledgeable.

Hugh W. 
Rating:
5.0

Tony handled everything in a professional manner. The equipment was very clean and it worked perfectly for the job .

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Roberta L. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Convenient, clean, easy access. Staff was very helpful accommodating my request to drop off early even though they were closed on Sunday.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Annette C. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

Wojtek S. 
Rating:
5.0

Ken was absolutely awesome!!

Angie T. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Tony is awesome and so helpful!!!

LISA M. 
Rating:
5.0

Customer did not leave a comment.

NEWBERRY B. 
Rating:
5.0

Tony was awesome! He was able to accommodate my need for a larger truck when UHaul central could not. He communicated with me every step of the way when Uhaul central did not. I highly recommend this location!!

Karen H. 
Rating:
4.0

Customer did not leave a comment.

HAL H. 
Rating:
4.0

Not complaint

CARLOS P. 
Rating:
3.0

Receipt was promised after dropping off after hours-never got it

Roger B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Corporate Website gave erroneous information, was tedious, and wasted my time. ... I'd work with a local franchise first.

Stephen S. 
Rating:
5.0

Despite the 26' truck having 83,000 miles, the truck operated very close to a new vehicle. Power windows would be a nice feature on future new trucks. U Haul cargo bodies are top of the line.

wayne L. 
Rating:
5.0

Good Job!!!

noah G. 
Rating:
5.0

The customer service was exceptional.

jennifer R. 
Rating:
5.0

Tony was outstanding. Gave best overview of the the truck we ever experienced in all the years of renting periodically. Side note a/c didn't work.

laureen L. 
Rating:
4.0

Personable approach to customers

Terry P. 
Rating:
5.0

Perfect..... Tony also excellent .! Bob C.

bob C. 
Rating:
5.0

You dealer down the street on Old Bridge Road, stinks. The dealer on Long Beach Road did a great job. Wish I had gone to him first.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
No reviews have been submitted for this location.

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