Dropped off after they were closed. Got charged an extra day. Probably not their fault. Would never recommend U-Haul to anyone who is moving anything.
Baylee E
Customer Reviews for Capital Managers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented a trailer at Capital Managers LLC from 12/22 until 12/23 and returned the trailer on the 23rd. I've been charged until 12/26 because the office was closed when I returned it. I've been there to complain so they can update the return date. They told me they could not do anything even though they knew I returned it on the 23rd as she saw me on the camera footage. I had to call u-haul customer service for a refund. I've been waiting online for 15 minutes before I could get someone on the phone. That someone could not do anything as the refund had to be approved by a manager. Then the manager emailed me and the amount refunded was not correct so I had to complain again. Guys, this is terrible service.
Jerome WRude.
Jarid MUnhooked trailer, super nice staff
ronald sFriendly and Efficient Service!
April SHard to find. But once we found it, it was fine.
LORI KVery good experience.
BRAD CI had a receipt for Big Lake Smoke Shop drop off and when I got there the guy kind of was abrupt and rude. Kicked us out without any information as to why it didn't show up in the system. We went down the road from there and saw a key drop off and decided that was a 24/7 truck share drop off location!! Very easy
Jessica GMake sure the truck will actually start when your customers show up to pick it up. When we arrived the battery was completely dead and you guys were going to send roadside assistance but the soonest would have been a 2 hour wait until they would be able to show up.
Elizabeth DNothing...seamless dropoff.
Jason SThe battery was dead. This is a uhaul issue. We had to wait around for 2 hours plus leave the truck running the entire day. We want a credit
Gregory MI was charged for gas even though I put in gas to where it was
Julie HEverything was good.
Terri AVery nice facility and friendly staff with well maintained equipment! I will definitely use this location in again. Thank you.
Anthony ZNeeds a data booster or WiFi to improve self pick up.
Bradley GNot sure it could have been any better
William WI had requested a dolly with my rental. Upon picking up my U-Haul, there was no dolly. Also, the online check out for U-Haul is a nightmare.
Jeff SThe trailer was clean but we had rain and everything on the end of the trailer was wet. Then about a third of the way back I found water on top of several totes.
Jennifer CGreat service thank you made the job so much better.
DONNA DCheck in/check out process took over 2 hours, vehicle was almost on empty during pickup, alignment for vehicle was way off and would go straight right upon ease of wheel. Set up pickup in Monticello but Uhaul switched it to another location 10 miles away (cost me 20 miles times $.75). Paid extra for Uhaul's mistake. Was waiting for a call back from a manager and of coarse they never called me. Will not be a returning customer and will for sure post my experience to media resources.
Charles OExcellent attention
pedro aVery happy with service. Would recommend to anyone.
Miles OFriendly service person.
Lori F