Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was extremely efficient. Staff was very helpful and they made it all perfect.
Highly recommend. Fantastic service.
Samuel Cabrillana-Munoz
Rating:
5.0
Customer did not leave a comment.
Puneet Singh
Rating:
5.0
Customer did not leave a comment.
Kent Van Dyk
Rating:
5.0
Customer did not leave a comment.
Brett Maitland
Rating:
4.0
the truck's seat is starting to collapse on the left side, also the padlock is seized. Not big problems but just to let you know.
I had a rough time with after hours pickup, as I didn't know I had to come exactly at the reservation time and ended up standing in the rain at midnight trying to do chat with Support. They did fix the problem but it was a pretty miserable half hour. It would be helpful to have it spelled out in the pickup instructions that the "pick up my truck" button will only appear in the app dashboard at your reservation time.
Robin Guy
Rating:
4.0
Price per kilometer.
Tom Rico
Rating:
5.0
Customer did not leave a comment.
Ededet Udo
Rating:
5.0
Customer did not leave a comment.
Hector Freddy Bernal Lopez
Rating:
5.0
Very satisfied with the drop off.When I arrived I was taking pictures of the gas level and mileage and the guy was already at the door ready to close the rental and telling me to take my time and take all the pictures I wanted. They’ll absolutely see me again.
Normand Cadrin
Rating:
5.0
I booked a truck weeks in advance, but having read some reviews about U-Haul, I expected the worst. I was pleasantly surprised when I went to the Breezehill location on the scheduled day. Paul at that location is the best. Thanks to him my pickup and return went without a hitch.
David Botha
Rating:
5.0
Customer did not leave a comment.
Raven Pilon
Rating:
5.0
Customer did not leave a comment.
Jason Gregoire
Rating:
5.0
Friendly, quick and efficient
Josee McOrmond
Rating:
4.0
Customer did not leave a comment.
Claudette Kavanaugh
Rating:
5.0
Customer did not leave a comment.
DOMINIC ETIENNE SCHAUB
Rating:
5.0
Customer did not leave a comment.
Roxanne Kouadio
Rating:
5.0
Customer did not leave a comment.
Cristian Ivan Aviles-Molina
Rating:
5.0
Great Service!
Laura Rodriguez
Rating:
5.0
Customer did not leave a comment.
DALEB CALDER
Rating:
5.0
Great customer service! I will definitely call on them next time I need to move a mattress.
Simon King
Rating:
5.0
Customer did not leave a comment.
Justin Guindon
Rating:
5.0
I checked "yes" for equipment being clean, because I wanted to be reasonable. There was some dirty snow on the floor of the van. I realize that it's winter and that keeping things clean is a challenge, but it would have been nice if the floor had been free of snow. It's not a huge big deal though.
The staff were super-friendly, helpful and accommodating. I would highly recommend this particular location!
Marcie Taylor
Rating:
5.0
Customer did not leave a comment.
Ilver Kasum
Rating:
5.0
Customer did not leave a comment.
Lauren Evans
Rating:
3.0
U haul was completely covered in snow so it took me an additional 20 minutes to clear the truck before I could drive it. Truck was dirty inside. Lights inside the truck and light in the back were out or not working (or I couldn’t figure out how to turn them on). The online check in and check out were really time consuming, I wouldn’t do it again, and I consider myself pretty tech savvy. App was slow.
Avery Steinberg
Rating:
5.0
Customer did not leave a comment.
Alis Mihajlovic
Rating:
4.0
Customer did not leave a comment.
Richard Weintrager
Rating:
5.0
Customer service was amazing from pick up to drop off!
Robert Laundrie
Rating:
5.0
Customer did not leave a comment.
Cameo Douglas
Rating:
5.0
Customer did not leave a comment.
Joel Orlik
Rating:
5.0
Customer did not leave a comment.
Daniel Opazo
Rating:
5.0
Excellent customer service
Myles Kristofer Jones
Rating:
5.0
I arrived before the location opened and still the staff allowed me to pick up my rental as they recognized me.
Weston Clulee
Rating:
5.0
Customer did not leave a comment.
Daniel M Opazo
Rating:
4.0
Customer did not leave a comment.
Ian Duncan
Rating:
4.0
L'équipe est serviable.
Nadia Kladi
Rating:
5.0
Keep it up
Max Fuochi
Rating:
5.0
The employees were super nice and helpful. The location was great.
Katie Benjamin
Rating:
5.0
Customer did not leave a comment.
Grygorii Simeiko
Rating:
5.0
Customer did not leave a comment.
ELEANOR CROWDER
Rating:
5.0
Your app and website are fucking terrible. I spent half an hour in the middle of the night in a snow storm trying to return my van through the app and website. The app wouldn't load the page to input the mileage and gas tank level and the website wouldn't allow me to attach pictures from my phone. In the end I clicked a link that basically just said "park the van and put the keys in the drop box". After a weekend of lifting heavy shit I didn't need the extra hassle. Staff at the location were super helpful on check-in and are the only reason I'd choose uhaul again.
Tyler Smith
Rating:
5.0
Customer did not leave a comment.
Guelph Campbell
Rating:
5.0
The staff at Capital Self storage was friendly and helpful.
JM Bastien
Rating:
5.0
Thank you U-Haul
Good Services
Mahmoud Hasan
Rating:
5.0
Customer did not leave a comment.
Chinedu Nwanisobi
Rating:
3.0
The truck was too noisy when driving. At night when driving you can’t see the road because of the truck light is too low. They charged me 17 liters of gas for 30.81 dollars so 1 litre = 1.812 dollar which is not the real price of gas and plus also taxes so they are doing a nice profit from this. Good luck U-Haul
Elias Saade Merhej
Rating:
5.0
Very well served ! Will recommend to anyone
El Hadj Malick Ndoye
Rating:
5.0
Customer did not leave a comment.
Angelo Gavillucci
Rating:
5.0
Guy at the desk was super friendly and helpful!
STAMATIS PAPADOPOULOS
Rating:
5.0
Great service, the truck had been in the shadow of the building for a few days, they moved it over and warmed it up for our pick up. Very friendly staff.
Marc Laforge
Rating:
5.0
Customer did not leave a comment.
Braden Sawatsky
Rating:
5.0
Customer did not leave a comment.
Quy Nguyen
Rating:
4.0
Everything was great
Saleh Shamte
Rating:
1.0
They gave me a dead battery track and didn’t want to refund me.
Abdelhakim Chakir
Rating:
5.0
Improvement impossible since everything was perfect. And all delivered with a smile.
ALEXANDER MCKILLOP
Rating:
5.0
Paul was very helpful and easy to deal with. Difficulty with telephone connection though but Paul made me aware that this would be the case.
Gordon Janke
Rating:
4.0
Customer did not leave a comment.
Ken Desson
Rating:
5.0
Very friendly staff.
SHAWN MORTON
Rating:
5.0
Customer did not leave a comment.
Joanne Arnel
Rating:
5.0
Customer did not leave a comment.
William Staubi
Rating:
4.0
Agent was polite and very helpful when I could process my return using the app.
Weston Clulee
Rating:
5.0
Customer did not leave a comment.
Robert Parungao
Rating:
5.0
Always great service from this location!
Carol Dolbel
Rating:
5.0
Customer did not leave a comment.
TERESA LEONE
Rating:
5.0
Customer did not leave a comment.
John Macri
Rating:
5.0
Your service and the staff at this location is simply great
Manoj Gharat
Rating:
5.0
Customer did not leave a comment.
Malcolm Lewis-Richmond
Rating:
5.0
Customer did not leave a comment.
Grygorii Simeiko
Rating:
1.0
Not giving us a utility dolly even though I requested it. Without the dolly, it made the moving process so difficult that my friend injured his back.
Ching Hei Lai
Rating:
3.0
Customer did not leave a comment.
Laura Berger
Rating:
5.0
Customer did not leave a comment.
Richard Childs
Rating:
5.0
Customer did not leave a comment.
Rutuj Bhatt
Rating:
4.0
Customer did not leave a comment.
John Macri
Rating:
5.0
My only gripe was an after dark return is a bit challenging given the number of photos that need to be taken. The key drop was not super obvious in the dark and non-U-Haul vans were blocking the signage.
Overall I did find the experience pretty convenient. I also called the location ahead of time and they were super friendly and helpful.
Mitch Donovan
Rating:
5.0
Awesome service!!
ginette lefebvre
Rating:
3.0
Customer did not leave a comment.
Anden Brown
Rating:
4.0
Great services, very attentive, no waiting, and went out of their way to be helpful. Highly recommend.
Richard Jessome
Rating:
5.0
Excellent personnel help
Youssri Helmy
Rating:
5.0
Customer did not leave a comment.
Sarah Gelbard
Rating:
5.0
Customer did not leave a comment.
JACOBSAMUEL LEVINSON
Rating:
5.0
Customer did not leave a comment.
Mike Chartier
Rating:
5.0
Great service !
Friendly staff !
And we had a complicated request, but they managed to accommodate us just fine 👍🏼
Truck used was a bigger model, so the absence of electric side mirror control made it difficult to adjust the mirrors (had to exit the vehicle to adjust the passenger side mirror, go back inside to check, go out and try again several times). Otherwise, great truck. Also would like to thank the very friendly and helpful staff.
Everton Volpi
Rating:
5.0
Customer did not leave a comment.
Guy Belleperche
Rating:
5.0
No improvements needed, the team at the location were fabulous! Accomodating, friendly, polite and extremely courteous! 5/5 Stars because of the folks working there. Thank you!!!
Kane Jackson
Rating:
3.0
Customer did not leave a comment.
Todd Goode
Rating:
3.0
The trucks transmission was clearly not functioning well
Melissa Bunn
Rating:
5.0
Staff were very helpful! They gave advice and helped me decide which truck best fit my needs.
Carol Dolbel
Rating:
5.0
Customer did not leave a comment.
Jean charles Desjardin
Rating:
5.0
A Uhaul truck is a Uhaul truck, but the service at Capital Self Storage is top notch. I've always had an excellent experience with the staff; a friendly, helpful, and knowledgeable team.
kelly butler
Rating:
5.0
The staff at the Breezehill location are more than excellent. A down to earth attitude mixed with a well disciplined balanced corporate professionalism with a very good grasp of modern day technology that made the rental and return of the vehicle a very smooth process. I highly recommend Paul and his staff to my friends and colleagues and I would consider U-Haul fortunate in having this crew representing your brand within your franchise empire. :)
With Respect,
Claude Latour
Claude Latour
Rating:
5.0
Many thanks to Paul and Han.
Amazing staff and wonderful location.
Amirhossein Monjazeb
Rating:
5.0
Customer did not leave a comment.
Adam Zanette
Rating:
5.0
Great service
In and out
Peter BRENDA Shaffer
Rating:
5.0
Customer did not leave a comment.
Karen Watanabe Duffy
Rating:
5.0
Customer did not leave a comment.
Caleigh Aalders
Rating:
5.0
Very friendly and helpful staff!
Jesse Scott
Rating:
5.0
Friendly and courteous
Michael Shalitis
Rating:
4.0
Friendly and helpful staff with great prices for units!
Amy Rebel
|
Overall Experience
Rating:
5.0
It was friendly and a fun place to visit! Thanks to a great staff!
Kathleen Tipton
|
Overall Experience
Rating:
5.0
Super friendly and very helpful staff. The pictures on a u -Haul website dose not shown the real storage.
Anna Lewandowski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher maclean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan gaitan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGARET CLEMENT
|
Overall Experience
Rating:
5.0
Hours need to be longer.
Becky Congdon
|
Overall Experience
Rating:
5.0
Great value. Hassle-free experience. Highly recommended.
Sean O'toole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mathias savard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colin MacKenzie
|
Overall Experience
Rating:
5.0
I have been at Capital for over 20 years and have always been very happy with the service and facilities. Very nice people and accommodating . The moving out went very well
ELIZABETH WHITE
|
Overall Experience
Rating:
5.0
Capital Self Storage kept my stuff safe for over five years. I've always known them to be friendly and accommodating. They are a great bunch of people and they really deserve your business.
KEITH SAVAGE
|
Overall Experience
Rating:
5.0
Would absolutely recommend. Convenient location, helpful & really pleasant people who work there.
Joanne Harbluk
|
Overall Experience
Rating:
5.0
Only positive experiences at this storage facility! Staff were all extremely helpful and kind.
Gregory Evans
|
Overall Experience
Rating:
5.0
The staff here were amazing. It was a really wonderful experience and I would recommend using again. All of the challenges from Uhaul truck rental (our trucks got rescheduled 3 times last minute and we had to change our move-in dates twice with the worst customer service I have ever seen) were somewhat made up for by how accommodating this non-uhaul storage facility was. I would use the storage facility again and recommend highly. I will never use Uhaul again.
Natalie Kauf
|
Overall Experience
Rating:
1.0
We were told that we would be able to access the facility to store our things 24/7. We arrived to a closed facility. The staff member there was extremely rude. Thus, we will never use capital storage.
Glenn Gabe
|
Reservation
Rating:
4.0
Move went smoothly
kaireen patton
|
Reservation
Rating:
4.0
Very bare bones but very fair. Carefully laid-out procedures for traveling through elevator and facility. Somewhat strict rules. Many spaces. Worked for me so far.
Jacob Sussman
|
Reservation
Rating:
1.0
I booked a vehicle online only to be called and told the vehicle I booked was not available.
Xion Kyei
|
Reservation
Rating:
5.0
Still to move in but experience thus far, has been great!
James Blanckenberg
|
Reservation
Rating:
5.0
Very helpful
TANIA BEMBAMBA
|
Reservation
Rating:
5.0
Thank you to the helpful team at Capital Self Storage.
Maggie Strub
|
Reservation
Rating:
3.0
The facility seemed nice online but I was mislead by the uhaul website having this facility offered as one of the options to redeem my month free of storage when it in fact is not applicable.
Kirsten LaBonte
|
Reservation
Rating:
5.0
Awesome staff.
Su Su
|
Reservation
Rating:
5.0
everything went smoothly, thanks!
ARIF JINHA
|
Reservation
Rating:
4.0
Very friendly service.
Thx.
PAUL SPANIEL
|
Overall Experience
Rating:
5.0
Very nice and enjoyable staff. Move in was super easy and a nearby Dollarama saved me money on purchasing a lock as suggested by an employee which was awesome.
Privacy Request
|
First Impressions
Rating:
3.0
It actually is smaller than I expected but still fit my bags. Also it would be better if it was an easier way to get locks from somewhere near.
Privacy Request
|
First Impressions
Rating:
4.0
A lot of walking from the elevator to the storage locker!
Privacy Request
|
First Impressions
Rating:
3.0
I decided to not use the storage unit as I was able to utilize a few other options. However, I thought everything went well with communication with them.
Privacy Request
|
First Impressions
Rating:
3.0
The staff was knowledgeable and made sure the storage unit was available and clean before I moved things in. The dollies made moving things easy and the elevator fit everything in one load.
Privacy Request
|
First Impressions
Rating:
4.0
Overall, it is good. pro: elevator, nails in the walls to hang bags, enough space. con: no light in the cell itself only corridor, dirty floor, own lock needed, no 24h access.
Privacy Request
|
First Impressions
Rating:
4.0
The first locker assigned to me had someone`s belongs in it. The clerk was helpful in correcting the problem right away.
Privacy Request
|
First Impressions
Rating:
5.0
Fantastic agent. He was very patient and helpful with the move in. He helped me find the right size space and stayed a little longer to ensure I got all my stuff packed. 10/10
Privacy Request
|
First Impressions
Rating:
2.0
Average. The worst part of the experience for us was finding out that the rates actually charged by the facility are completely different from those published at uhaul.com. Both should be the same.
Privacy Request
|
First Impressions
Rating:
3.0
The reservation has been cancelled.
Privacy Request
|
First Impressions
Rating:
1.0
though this appears to be a safe environment, it is poorly lit, dingy with narrow hallways. excellent customer service but i was not comfortable leaving my belongings there. did not use.
Privacy Request
|
First Impressions
Rating:
4.0
Did not need it at this time but will be going back and renting a storage space in the coming weeks.
Privacy Request
|
First Impressions
Rating:
4.0
Friendly staff. Easy to use facility.
Privacy Request
|
First Impressions
Rating:
4.0
Good service and easy operation
Privacy Request
|
First Impressions
Rating:
4.0
Good service and easu operation
Privacy Request
|
First Impressions
Rating:
3.0
Straightforward process, helpful staff
Privacy Request
|
First Impressions
Rating:
5.0
Steve was very helpful in showing me how to access my storage. The unit was very clean, the carts were excellent to move all my items in 1 trip. I am very happy with the service the facility.
Privacy Request
|
First Impressions
Rating:
1.0
Not very clean and operating hours are not convenient for working people
Privacy Request
|
First Impressions
Rating:
3.0
The services was excellent but the storage section looks old and not taken care adequatly
Privacy Request
|
First Impressions
Rating:
3.0
The manager was helpful and friendly.
The paper work was done fast and without any delay.
Privacy Request
|
First Impressions
Rating:
3.0
Staff friendly and helpful.Not good with heights:outside stairs tricky,elevator is a simple freight one,which you can`t call up or down,but safe.Conveniently close to Carleton,worth the fee.