Nothing, fantastic people to deal withDale V.
Customer Reviews for Cappys Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had great difficulty with filling out the form for return because the shop was closed. It took at least 30 minutes and 3 phones and an ipad to validate the location. Finally 1 phone validated that I was at the correct location for drop off. Then I was able to complete the drop off.Christopher B.
Customer did not leave a comment.EFRAIN R.
Customer did not leave a comment.ADRIANO J.
TJ was a big help and very patient with all of my questions. We would rent from this location again and glady refer our family and friends.PAUL L.
I asked if I had to stop at weight stations and they could not give me an answerSHAWN B.
The UHaul website is horrible for uploading photos upon check-in. I lost 30 minutes of rental time because that's how long it was taking to check-in via mobile. The rental office completed the check-in process for me in a matter of minutes so I could be on my way. Tracy and TJ had great customer service and were very helpful!!KIMBERLY B.
It will be good if different equipments like van's pickup trucks are located to themKwaku A.
Customer did not leave a comment.stephen P.
The people at the location were wonderful but the app to use no contact pick up and drop off was infuriating. Both pick up and drop off took over 20 minutes because the software wouldn't accept my photo of the truck. We used two different phones with full service and still didn't work. I wouldn't feel confident using any U-haul againBritney S.
helpful friendly & honest. the truck was spotless, drove perfectly & the prices were as stated, no surprises here, a rarity in this day. uhaul always goes the extra mile to satisfy the client, that is why i use them. anyone wany a safe, reliable & fun moving experience go uhaul. cappys auto sales & uhaul are first class, way to go. steve cSTEVEN C.
Dropped off well after business hoursEthan B.
Customer did not leave a comment.Gregory M.
Pick up and drop off went smoothly. Being an offsite situation for the convenience of not having to go to the nearest U-Haul facility is a plus. The negative is less oversight being away from the corporate situation in regards to cleanliness and care of the vehicles. My use of the truck went smoothly and I would rent there again.KURT J.
Customer did not leave a comment.Vladimir R.
very inconvenient that the truck rental does not include a 2 wheel dolly and moving blankets any more. I had to bring my own 2 wheel dolly and the guy there was nice enough to lend me a few moving blankets. you are charging more and more money these days and are taking away items like these that used to be included in the rental of a truck. now u charge more for the use of the truck and then want to charge more for renting a 2 wheel dolly and also more yet for moving blankets. what a sham! next time I will explore more options for renting a truck....just not worth the money anymore to rent from you guys!!!!Justin S.
Lady who helped me was very good.Marc D.
Customer did not leave a comment.bob R.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Michelle M.
Person was late and lazy. No help. No direction. NO assistance with anything including when vehicle broke down.Tami N.
Dropped off after hours so could not go in.Ronald C.
Customer did not leave a comment.Kristyn D.
Customer did not leave a comment.James M.
The store is supposed to be open at 8am - that's why I chose it. He arrived at 8:15. I was supposed to drop the truck off at 8am the next day. I'm standing in the parking lot at 8am by myself. He didn't show up until close to 8:30. We talked on the phone and he told me to drop off the key in the box and I'm done. If that's all I had to do, that would have been nice to know the day before. If he is supposed to be open at 8, then be there at 8. Don't make me stand around and wait in a parking lot, not knowing when (or if) you will show up. That's not terribly professional.Dean M.
Not sure if it was the "alternate location" or the scheduler, but got a call the afternoon before pick up that it was at an alternate location 40 minutes from my home, not 10 - resulted n ride concerns, a 3 hour delay, and waited 20 minutes for the attendant to show up - seemed surprised I ws there - not a good experience at all and resulted in needing to drive during rush hour on Rt 93 which I had planned to avoid with an early start until the alternate location was introduced. The experience didn't seem like the customer (me) was considered. The folks were pleasant just seemed surprised and unprepared I was theremark S.
Overall this was great I am still trying to figure out why I have 2 seperate rental fee chargesDennis N.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Aaron H.
We had a little snafu with the Billing of miles when I brought it to the attention to the owner of the business he was extremely helpful. He pointed me in the direction of how this problem would be resolved. When I talked to the people in customer service they resolved it quickly and with great professionalism. Thank you to all involved!William M.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.James O.
. It was a life-changing experience. I have never been so happy with u haul service like this. TJ was very helpful and customer service was exceptional. I had originally booked the trailer in Worcester at the Belmont Street location. After waiting in line for over 2 hours I was disappointed to be told that I would have to drive 20 miles going to another location.( I also understood that with Covid 19 it was understaffed.) On a positive note, it was a good thing I discovered TJ at Cappy auto. very friendly guy. I will always call him first for my future rentals.Tonderayi K.
Only had a very brief interactionWilliam C.
Just a drop off location. Easy off the highway.Richard J.
TJ was extremely helpful !!Kevin C.
Fire JillSteven P.
Customer did not leave a comment.Julian C.