Dolly was not there, (still waiting to confirm refund). Everytime I go here they claim the gas isn't right and charge me. And I had to wander the lot looking for the truck as they gave no direction only the serial number . I really dislike this location but needed the truck due to unforseen circumstances. Would not recommend though.
Anya b
Customer Reviews for Captain Kirk Outdoor Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whole process went great. Only site improvements I could suggest is improving signage since finding office was not readily evident since the yard sign was pushed over in the snow.
Robert JThe lights on passenger side didn't work. Had to buy magnetic lights. The chain on drivers side was so rusted it got all twisted and took about 30 minutes to undo. Winch was so rusted on both sides it took about 35 minutes to get them undone. I want some money back for the hassle. People were very friendly.
Katie JThere was no interaction with personnel, but Corporate U-Haul insists I click a response. It was a simple drop off and they were closed at the time.
Mike SThe young lady was friendly and efficient.
CHARLES BI was very disappointed that First there was no one to help me hook it up. I managed but was not thrilled. I had my 82 year old mom help me. Second when I opened it to load it, it was filthy and had stuff in it that I had to haul to the dump. It should have been empty and aired out.
SHERRY GYou could have allowed me to drop it off at my preferred drop off location where I rent a storage unit which has a Uhaul drop off. I was told I could not drop off there but had to go to this location.
JACK AFor some reason, the kid has to use his phone instead of the laptop, so it was slow. But he was very polite. Very helpful. Site was clean. Trailer was easy to get to.
Josh ECustomer service was prompt and courteous. She had me signed out in a matter of moments and followed up with an email of my receipt.
DOUGLAS HThey gave it to me with a half of a tank and then charged me when I returned it half full
JERIMIAH WTrenton was very helpful. We wanted a pickup. but had to use a huge 20 footer!! will call ahead next time and reserve the unit.
Richard DThere was no person but overall okay
Quentin CAll good thank you.
DANIEL AOpen up more dealers at Smith Mountain Lake
TERON WNice person working there and new and clean van
Christina BYou should make your surveys more general, about U-Haul not about the distributors for U-Haul. The location that I picked up, the truck was fine and the people really friendly. The dealing with the U-Haul corporation is an absolute nightmare. The Customer Service folks are very friendly and very helpful, but they’re making up for a lack of corporate responsibility. If I had actually been given the truck that I reserved, my move would’ve been relatively stress-free, and I wouldn’t have had to throw out items that wouldn’t fit in the smaller truck.
Graham BJosh Kirk was a huge help! Definitely a major asset to your team.
Sullivans MEasy to rent easy to return I used this location due to a referral from Joe at AMG fleet services. Thanks Joe. Everyone keep up the good work.
Chris TGreat place to pick up a uhaul in Staunton. Josh was amazing! He explained everything I needed to know and went over everything with me. I give him 2 thumbs up and 5/5 stars!
Laura RDifficult to find office. Girl behind desk had to call owner for help.
jean KRenting from U-Haul was great. They were very helpful and courteous and had everything I needed to make our move great.
Robert BGet a better sign near the driveway for this location. NOT easy to find, despite dozens of trucks spread over the parking lot next door.
Ronald WSite was closed but the owner called and let me know where to park the trailer
John HTrailer rental was pointless since the trailer opening at the ramp was reduced in width and would not allow loading of the reason I rented the trailer.
Donald wVery easy to work with.
Stephen CWas fine
REORN JThe trailer had seen a HUGE amount of service in its day, but performed satisfactorily on my 12 hours of round trip trailering. The pickup and delivery was very smooth , on time and pleasent. The price was quite good, although a quoted price of a one way rental for one day was outrageous as given on the 1-800 number.
james rNothing to improve. Location went above and beyond to help us when needed.
Stacy SIt is very impressive to raise the Bar of excellence this high, you cannot improve perfection. Well done U-haul, making 40 years of my Moving experience....perfect
Elmer GI made the reservation on Thursday afternoon. I didn't receive a email of confirmation. Had to call Friday morning and found out that it had been sent to weongvemail. Then it was corrected. I get to location to pick up to find out my reservation was in wrong name. Had to call again to get it changed. Then I am informed that the wrong item was Reserved fir me. I was so frustrated. The gentleman at the place was so nice. But I felt like my rental should have been free. I used the 1- 800- number they are trying to go to fast that they don't listen and ask the correct questions. I am so frustrated with U haul .
Stephanie RMore understanding to the customers
Ron CI paid for a hand truck. I was given a furniture dolly. So, I had to go and buy a hand truck. Extremely frustrating and disappointing.
Thomas BVery friendly, efficient, and kind! I would definitely rent from this location again!!!
GABRIELLERENEE MVery courtesy & professional!
Stephanie CAll went very well. I'm fully satisfied. Thank you.
Michael SAsked for 10am next day return for trailer, was given 10pm same day return. Returned trailer at 9pm same day to same exact spot I had picked it up from, contacted by Uhual next day claiming that trailer had not been returned. Disputed, Uhual contacted location again, trailer in location as I had left it, no one had checked the spot. Then discovered Uhual had already charged my card a 2nd time for my failure to return on time and I am now waiting on a refund.
Kyle HStreamline the process for renting a trailer
Dean HThey lied about renting me equipment, and tried to charge me for items they did not even have. They do not answer your phone calls or correct anything. Horrible place I’ll never rent from them ever again!!! If I could give ZERO stars I would.
Katrina TMy only concern was returning the van. I went to the website, where one were to do an after hour return, and for whatever reason the website crashed and kicked me out. It then asked for the pictures and to redo the steps again but I was long gone from the drop off destination.
Juniel RThe location was closed when I returned the trailer. The posted directions said to go to the uhaul website. Upon entering the code it would say my session had expired. That happened 3 or 4 times. I finally got to the place that said “share my location” but could not go any farther. I sent pictures and hoped for the best. Later, I did receive an email verifying the return.
MARK KVery nice person to deal with. Very proffessional.
Jeffrey DMr. Kirk was both helpful, both before the rental and on return of the equipment.
James AThank You!!
LISADIANNIA MVery pleased with my service I got there. Josh was great no problems
Franklin CThey were new at rentals and I had to help the fella online to get me checking in , but he was great . The trailer light was out and he was on that side checking lights and we were kn the other side and we didn’t know until we were traveling kn the dark. .Luckily my husband was following me , there was no right turn signal .
Stephanie CIt was good no problems .Good service
Franklin CEverything went smoothly. No complaints.
Beatrice BI suppose the total price was nothing near $29.95 My total was over $90 for five hours and 15 miles in-town. Not worth it. I will not ever rent a vehicle from U haul again, it is not transparent on charges, it is very costly and false advertisement. I will be sure to spread the truth on the lies.
Lisa MI did not check ahead and found the location “Out to Linch”. This routine was not indicated on the website and there was no time frame indicated on the sign. I tried the Self Check-In in the app but it only gave me locations 50+ miles away. I called the number on the sign after an hour and he said he would be there in a few minutes and he was. So this survey asks me to rate the locations but to my opinion the UHaul app receives the lowest marks.
Will CDoesn’t open until 10 am, closes early, almost zero uhaul supplies. Owner was nice.
Anita OWill be back!!!
Mark MGreat service!
Melissa GThe truck we used needs a oil change
Lawrence SGreat service. Highly recommended
Martha SVery nice friendly and professional
DAVIDA LVery curdious and prompt pleasent to do business with
GEORGEELLIOT LI didn't appreciate the fact that the gas gauge wasn't correct when I received van. I went 6-8 miles and they charged me $9.50 for fuel. A $2.00 was put in gas before I returned it. Be careful when renting from this location. Nice people but took advantage of me.
Barbara CI love Josh and Tanya, they are wonderful. They always go above and beyond to help me out.
TYONNA SI was charged $20 for “after hours drop off” but not given an option to do otherwise. My first reservation was from 10 AM to 10AM Saturday- Sunday. That was changed from another location to this one because they didn’t have the truck. This location insisted I drop the truck back at 9PM. This was done- but please don’t charge me for it. You should be refunding me for screwing up my reservation!!!!
Reese RVery helpful and friendly customer service.
Duane HThe lady was really nice but our tow trailer straps were all tangled from the previous user and we could not use them to secure the car we were towing which was a little nerve racking. I’m not blaming her as she probably didn’t realize but the equipment should be checked after each use for things like this.
KEMPERMATTHEW ANothing
Kristi W