Customer Reviews for Car City of Calabash LLC
(U-Haul Neighborhood Dealer)

206 reviews

9146 Ocean Hwy W   Calabash, NC 28467

(910) 579-2505

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 579-2505

9146 Ocean Hwy W
Calabash, NC 28467

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

jeffrey D. 
Rating:
5.0

good customer service

mike L. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Everything was nice and easy I couldn't be more happier with the service and attitude of staff. They were very helpful and even help me hook up the trailer.

heavin M. 
Rating:
5.0

The woman who assisted me was extremely pleasant and took the time to explain everything to me. Pickup process was very quick and efficient.

Michael F. 
Rating:
5.0

Great location and friendly people

David B. 
Rating:
3.0

Arrived after hours so just dropped off the vehicle and put keys in the drop box.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

No recommendations…but this U-haul location is the best!! 😎

David H. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Paulus F. 
Rating:
5.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Very friendly and good location.

David B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
1.0

Answer the phone. Should never get a recording to leave a message.

William L. 
Rating:
5.0

Customer did not leave a comment.

LARS W. 
Rating:
5.0

Taylor was great, very helpful.

Greg M. 
Rating:
3.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Easy drop , easy process

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Everything was great.

john Q. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

The office was closed, however it was very easy to just drop off, and when they came back into the office on Monday they went ahead and checked in the equipment, so yes I would say the whole process was very smooth. I would use this location again as well.

TinaMarie G. 
Rating:
5.0

One of the best U-haul dealers around!

David H. 
Rating:
5.0

easy return

Walt G. 
Rating:
1.0

They're overcharging me for nothing JUST LIKE THE OTHER U-HAUL STORES and I WANT MY MONEY BACK.

Michael L. 
Rating:
1.0

No one was on duty to accept and post that we returned the truck, we put the key in the drop off box, we were later billed for an extra day, we called to question the extra day and also get credit for the extra gas we put in the truck (5/8th more than we started with), totaling approximately $50 with current gas prices. We called twice, the person said they couldn't help and would have the person responsible would call us back, they didn't return our call so we contacted the 800 # for uhaul and they filed a dispute.

william F. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Business was closed on Saturday. Had no way of getting confirmation that I returned the trailer on a timely manner. Trailer was dropped off Saturday morning with a due date of Monday.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

JAN G. 
Rating:
5.0

Customer did not leave a comment.

GLENN P. 
Rating:
3.0

The ad said open 24/7 but they were closed and had to just leave the trailer in the lot. They did respond quickly and professionally the next morning to let me know they had the trailer.

George S. 
Rating:
4.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Both end reps were nice ladies. Thanks for the great service!

Craig L. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

TARAJO ANN M. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

You shouldn't change my reservation to a different location and not inform me. The lady at Car City was excellent and is the only reason I didn't leave and go rent from your competition

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Make sure there is a drop off location specified to protect against system making that choice for you.

Howard B. 
Rating:
4.0

Hard to find drop off box. Not well marked.

Francis C. 
Rating:
5.0

Please start putting jacks in the larger trailers. I several hurt my back lifting the empty trailer onto the hitch. It was my fault I was not position right. But a female or smaller guy would have trouble. The smaller trailers no problem. Just a suggestion.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

EMERSONR R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Convenient location

Randy S. 
Rating:
2.0

when you go to the site - it says closes at 7 however, uhall not with this car city came back next day - no one there & number on door not working lady from car city rude - some nice guy helped unhook it for me - very appreciative of his help

Terry W. 
Rating:
5.0

Another great experience!

DAVID B. 
Rating:
5.0

Convenient location and really nice people

JOHNCARSON K. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The customer service rep that this location was super helpful and we were able to change our reservation based on our needs.

Arianna G. 
Rating:
5.0

Some miscommunication issues regarding drop off location from Car City.

Vincent L. 
Rating:
3.0

Customer did not leave a comment.

Ray G. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Location was great but closed. That did not present a problem, just was not expected. Great experience AGAIN. Jim

JAMES M. 
Rating:
5.0

Excellent customer service! Thank you!

Jimmy M. 
Rating:
5.0

Very helpful and friendly service! Thank you

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Easy fast drop off.

Carla U. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Person I talked with was very friendly, knowledgeable and efficient.

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

MASON M. 
Rating:
5.0

But they need to have a after hours drop off

David D. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Though the internet posted hours said they were open. Not open. I had to communicate through the Car City employees. Ridiculous. I'm pretty sure they failed to get the key out of dropoff box (after telling me on the 13th to put it in there) until the 15th and then charged my Credit card for late return. Mistakenly ? I think not.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Francis D. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Location entry is locked after hours so check-in process can only be completed during business hours.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
4.0

The wheel alignment on the truck was UNSAFE and dangerous to drive such a large truck loaded with stuff when the gears do not line up and are in the wrong position, like really bad! We complained when we dropped it off because it is UNSAFE for the next person to drive it and would hate for a less skilled driver to have to deal with that. Also there is a problem with the emergence break. This vehicle should NOT LEAVE the lot until fixed. Very disappointed in Uhaul giving us a truck like that.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Met outside for return. Very courteous, quick & professional.

Farrell Glenn F. 
Rating:
5.0

Very efficient,.... it was my mistake as I received a notice informing me of the pickup location but I went to the location requested. Office personnel resolved issue quickly. No recommendations.

Scott S. 
Rating:
5.0

Great customer service. Will definitely use again and happy to send my friends and family to uhaul.

clayton H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
1.0

This rental could not have been worse! It took trips to three locations to find what I had reserved. I even called the "Traffic" number and was told the "RV" was at another location and they had reserved it for me. When I got there, they did NOT have any "RV" at all! Finally, I was told to go to a third location where they had six units. Drop off was fast and efficient in Florida.

Jeff D. 
Rating:
5.0

Everything was smooth for our rental, staff very pleasant, vehicle clean and in good repair.

Phil W. 
Rating:
5.0

Taylor the lady helping me did a great job

Jeffery G. 
Rating:
5.0

Very quick and friendly. Used Car City location due to proxiy to our complex.

FARRELL F. 
Rating:
5.0

Customer did not leave a comment.

JOAN W. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
No reviews have been submitted for this location.

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