Customer Reviews for Car Tech & Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car Tech & Lube

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Chad Y. on

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James M. on

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Barbara W. on

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Hello, When I arrived at my uhaul pickup location in St. Augustine Fl. The clerk told me that I reserved a local truck, and that she didn’t have a one-way available; I told no ma’am, she began to argue; o just asked if she could look to see where was is available, she said she doesn’t have access to your system, I then asked if she could call, the clerk continued the negative and non-customer friendly attitude after about 15 to 20 mins she told me where one was. I went to the new location I explained to the clerk what happened and what the other clerk told me and she stated that was an untruth she told you according to the reservation the flat rate of $268. Was for one-way rental. Due to this lady hateful and unprofessional behavior I had to endure unnecessary stress. Finally, my experience with uhaul was very disappointing. Me. Weaver

constance H. on

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ZOHAIB A. on

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Great people at this location.

Brandon S. on

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catherine T. on

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Johnathan R. on

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Great customer service, friendly, and fast checkout!

Gabriel G. on

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I would recommend this location

lendor B. on

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Erwin M. on

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David K. on

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People were extremely friendly and helpful. I would go there again if I need to rent something.

authur M. on

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Great service

Robert H. on

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Great service!

Patrick K. on

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I was late and she called me to make sure everything was okay. Had to take my german shepard to the vet and brought him with me to pick up. Was running back and forth to car for info/i.d. and mentioned my dog; they insisted I bring him into the office while finishing the paperwork. That is first class service!

ileana Y. on

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Shahid S. on

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Casandra B. on

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Not change the dropoff location after I've chosen one and it's been approved, then change tio again after I was already on the way to the second location only to have to reroute to the third location. VERY FRUSTRATING

Melanie E. on

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I was called by staff that was extremely rude and was cursing at my husband because her lot was full and she did not want us to return the truck to her lot. We did not want to be charged the extra miles for driving to another facility so she let my husband know just how angry she was. Will not recommend this facility because of that. Moving is stressful, it doesn’t need to be more stressful returning a truck we paid plenty of money for. On top of that, the majority of our boxes were soaked somehow on the drive due to rain. The truck was closed and should not have allowed water to come into it. Very disappointed will probably not rent from uhaul again.

Christopher H. on

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Ross W. on

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As a “Neighborhood” Location, the Rental Procedure went very smoothly and efficiently. “Hilda”, (the Agent, possibly Owner), was very pleasant and provided a full explanation of the Rental Contract and Return Policy. The physical building is an older garage with some overgrown landscaping, but the rental fit my needs.

Kevin A. on

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Ask customer before moving their pickup location. Had wanted to pickup at another location, this one was given to me with no warning much to the embarrassment and frustration of my original pickup location.

Michael W. on

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WILLIAM F. on

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patrick A. on

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Excellent service. Very friendly and helpful

Donna M. on

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Andrea J. on

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patrick A. on

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Very friendly. Very helpful. They made the process easy and quick. Would definitely recommend.

Ricardo F. on

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william Y. on

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I attempted to book the return at a location closer to my house. When I spoke with a representative, they informed they could not change the location for return and I would have to drop the u-haul back off where I picked it up. This cost me time and money. Not happy about the experience and I’ll be taking my business elsewhere.

ronand H. on

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Absolutely nothing at this location. The customer service was great and refreshing.

Kimberley M P. on

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Scott M. on

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There was separation from the physical location and the place where all the U-Haul vehicles and trailers were located. While easy enough to figure out, there were no signs indicting the U-Haul space belonged to the Car Tech.

Larry C. on

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Paula F. on

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Good customer service

eileen S. on

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The people there were soo friendly and helpful! Moving is always stressful, but they made it so much easier! Thanks for the great job you are doing there.

den O. on

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James H. on

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emploee could not figure out prepayment process and made me wait 45 minutes before getting to leave with trailer

robert A. on

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Excellent customer service and knowledge. Good location.

James H. on

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Everything about rental was good.

William U. on

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Michael G. on

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DENNIS W. on

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Great customer service and very friendly.

Stephen M. on

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Share the information entered online with dealers. Train additional employees how to complete U-Haul transactions to reduce customer wait time.

Bill A. on

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Very efficient and great experience with the entire process.

william H. on

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JOSH W. on

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Nothing, had a great experience from pick up to drop off. Would definitely rent from them again.

IVONNE C. on

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Brenda S. on

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The woman that took care of all my needs was professional and helpful, and kind.

Jeffrey L. on

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JERE L. on

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jonh G. on

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David R. on

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They made our move so easy, they bent over backwards to make sure we were taken care of. I highly recommend using this location if you are in the St Augustine area.

Tyrone M. on

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craig C. on

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location customer service was great! Highly recommend this location.

Pollye W. on

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Randall H. on

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The last time we rented a Truck it was at the US1 location. They we informed and helpful with suggestions. This time we had to pick up the truck at SR 16. The dolly I requested was not the best for a truck without a ramp. The dolly wit slides a a strap would have been perfect. Every question we ask we were told to call the 800 number. My back is sore due to the style of the dolly requireing is to lift heavy objects straight up. If they would have ask what we were doing they could have given the proper dolly. Their attitude was that they just wanted us to be on our way

Daniel M. on

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samuel H. on

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Gary R. on

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Nothing to add.

james F. on

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Terrific customer service. Hilda was awesome. Truck was clean and its ride was very good. I would use this location anytime I need their service. Thanks so much!

wade P. on

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Freb D. on

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Uhaul needs to hire me to introduce UOE your so call uhaul centers r a lot to be desired the real uhaul dealers are the small guys go beyond u people will be recieving a registed letter with all your gaps and short coming it’s fixable ps sucess doesn’t come cheap!!!!!’

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John H. on

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tommy K. on

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Jennifer B. on

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Lori D. on

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Robert P. on

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Max C. on

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Went out of their way to get a Uhaul truck that was the right size for what we were moving.

Jorge D. on

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Quick turn in, Very courteous A+...

THOMAS C. on

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Michael P. on

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The staff at Car Tech & Lube are awesome and friendly!!

connie F. on

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Carl S. on

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jean D. on

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The representative was extremely helpful and was so nice about our questions and concerns. She was one of the best and courteous people we have ever had dealings with. She should be promoted!

Gerald M. on

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Troy H. on

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WAYNE W. on

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Jim W. on

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James M. on

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This truck leaked. Fortunately there was no water damage to the furnishings. Also, the air conditioning in the truck took quite awhile to get cold. I called the phone number on the receipt where we picked it up and it forwarded to another number. I left a message. But, no one called me back! So much for customer service!

stephanie S. on

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lloyd M. on

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nothing you guys are the best ,i only rent fro you

Charles G. on

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Wrong drop off location. We dropped the truck off at American Mini Storage in St. Augustine, Florida.

Joe S. on

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Excellent place to rent u haul or repair auto

Albert W. on

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kevin R. on

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joe L. on

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Erin G. on

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Friendly and very helpful!

James B. on

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BRADLEY S. on

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MICHAEL M. on

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I had reserved a truck somewhere else and my reservation was changed at the last minute. This location is a car repair facility that does U haul as a side business. The shop was disorganized. The truck was not ready and I had to put the additional items (dolly, etc.) in the truck myself. Not a good customer experience at all.

bryan W. on

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Denton B. on

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Nice counter lady.

Badger D. on

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josh C. on

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Thomas B. on

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Nigel P. on

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Art L. on

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james S. on

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Hilda/manager was exceptional helpful and pleasant