Customer Reviews for Carmel Stone and Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carmel Stone and Truck Rental

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Vaughn L. on

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Knowledgable and helpful. Great experience all around

ANNE C. on

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The agent was very professional and helpful!

Kathryn H. on

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Very professional and a pleasure to work with, would highly recommend!

John B. on

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For the bigger trucks a different deal besides the 19.95/day + mileage, similar to the cargo vans would be nice...$99/day+100 free miles/day. The knob on the manual window crank handle was sharp, maybe put in power windows. Bluetooth please!!! I'm tall, a bit more leg room, and a space to run the seat back a bit more...i know you buy what the vehicle mfg makes. Emphasize that 10ft truck is the smallest you can use for a king size bed. I was thinking about a cargo van, it would not have worked.

melanie z. on

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Mary ellen S. on

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Isabelito R. on

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charles m. on

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Brad W. on

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Margaret R. on

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Juan S. on

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Great staff and easy to find

Ashley P. on

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Ashley P. on

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steve w. on

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MICHAEL B. on

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Paul was very helpful and professional. Would highly recommend this location for all rental needs.

Tomas B. on

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JOSEPH L. on

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Sarah R. on

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conrad o. on

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H.D. H. on

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Location is difficult to find--could use some UHaul signage at the driveway. Would be extremely hard to find after dark. Friendly, efficient on-site person, very helpful in getting trailer connected and doing lights check. With a sign at the entrance, the rating would go to Excellent.

Joseph K. on

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Online process makes it easy. Truck was ready to go when I got there. Paul made it social visit as well as business. Great guy. Dropped off truck and was on my way in minutes. Great place to do business with!!!

Steve B. on

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The address is very hard to find. Carmel stone and truck rental is at the end of the road. I did not see any signs and the gps brought me to the beginning of the road. Thankfully I saw someone and was able to ask them where the location was.

maria f. on

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John B. on

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Paul was fast and helpful. In and out in 15 minutes and returned trailer after hours with no issue. Thanks for a smooth transaction

Sharon L. on

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STEVE F. on

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Nothing

Steve G. on

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Short hours. Otherwise fine.

Henry M. on

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ella p. on

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Michelle R. on

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The facility lot and driveway was rocky and uneven - definitely trip and fall hazards. I had no cell service and they didn’t provide WiFi so I could not checkout but left the keys and truck anyway. Then the next day they charged me for an extra day rental and insurance because I didn’t follow the procedures online- even though they knew I left it a day ahead of time.

doug n. on

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Scott T. on

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Richard H. on

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Great experience. Quick checkout, easy return. Very well appointed van with lots of tie downs in the back.

Michal N. on

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Awesome customer service and easy pickup and drop off. Trailer was waiting for me when I got there

Mohsin B. on

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james g. on

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Keisha R. on

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HECTOR C. on

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lubricate all equipment. I rented a auto transport trailer. when I went to use the straps the ratchets were all rusted and I could not tie the car down. I had to drive to the nearest autozone to buy some wd 40 to spray on the ratchet straps. I also ended up buying some extra tow straps to lock the car down. I waisted time and money trying to get the straps to work. some simple maintenance would of kept the ratchets working well.

Christine H. on

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The gentleman who was at the Carmel location upon picking up the truck was a pleasure to deal with! He was awesome.

Milton A. on

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Stephen G. on

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ronald w. on

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joann c. on

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I can't think of anything that needs to be improved, it was a very good experience. The person, Paul who I dealt with was very professional and a great help with our Move. Thanks.

Christopher W. on

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Overall clean facility; an the staff member I dealt with was very helpful. All was well explained, an help phone numbers pointed out _ in case I needed to call.

david b. on

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christopher r. on

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Michael M. on

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Joanna Z. on

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Kasey G. on

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robert g. on

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Paul was really helpful with the rental and communication was great.

Robert N. on

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vincent f. on

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David W. on

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All was on the money. Very nice and efficient.

martin T. on

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I asked for a call back regarding a charge made to my account, uhaul did not give me one. I would not recommend uhaul because uhaul did not call me back. I would change the modern "communications" survey used here to reflect more than the location.

David B. on

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Carl S. on

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Nothing that I can suggest. I have rented here several times and always had a great experience. Quick, no hassle and friendly accommodating staff. I like that I can drop off any time.

Louise C. on

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Matthew S. on

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joe m. on

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Samuel F. on

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Set up entire appointment on line for a trailer. Never spoke to a representative. Was provided via email confirmation a pick up location and time. Arrived 20 min early. Was told they never carry trailers- must be a mistake. They called UHAUL number and female representative said she had in her computer that a Uhaul representative called me and told me it would be at a different location and sent a text confirmation. I simply said I received no such call or text. Representative over the phone immediately responded that it was my word against the representative who made the notation that she called me. This is outrageously poor treatment of a customer. I will never trust Uhaul again. (The people at the first location that helped me and at the second location that rented me the trailer were in agreement and very helpful. Uhaul’s customer representative that we initially called was outrageous. )

Kelley K. on

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SANDRA L. on

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We only dropped it off there. It was a Sunday they were closed

Peter H. on

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JASON G. on

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Partially my fault, i came on a thanksgiving afternoon, so they were closed for the holiday. However, the location was way back off of a random road. Seemed sketchy. But the Uhaul 1-800 number i called said the location was fine to just drop the trailer off, so thats what I did. The place works fine, it was just weird.

barb s. on

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Thomas S. on

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The rep was great. I was in and out in less than 10 minuets.and The drop off was simple using the Uhaul app.

john s. on

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JOSE M. on

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all was good

bob s. on

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adam w. on

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Very helpful and very quick when I went to collect the equipment

kristin d. on

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Adam V. on

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Rose J. on

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Richard G. on

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after hours & dark. Couldn't really see enough to rate.

John H. on

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Joseph R. on

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Kevin M. on

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wayne m. on

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anthony r. on

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Tammi T. on

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I felt there was no room for improvement, Mr. Divoto was courteous and had me in the truck quickly. Thank you for all the help from this location! I will def be back just not too soon ??

Amanda B. on

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Paul was great, helpful and patient since I had no idea how to use the mobile check in and found me a cheaper solution for the problem that arised. Thanks for all the help.

Monica C. on

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Salvatore S. on

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CATHY K. on

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The staff was great and helpful. What my paperwork stated I would receive and what was available was not the same. I had no choice but to take what this location had. I asked agent days earlier to find a cargo trailer . If the trailer was not available I can go to another location to pick up along the way to Branford, CT. I was sent to Carmel , New York! 40 minutes out of my way! and when I go there the trailer available was not the size on my paper work.

Pat F. on

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Only issue for me was the limited hours the location is open during the week. Would have been nice to be able to pick up the equipment later in the day.

William C. on

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peter l. on

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Key box a bit confusing about drop off instructions.

James s. on

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The people I dealt with that worked there were the nicest and most helpful workers. Was so happy to get such good customer service. Would definitely use your companyagain, and highly recommend it. Thanks, Vic S.

scott f. on

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corey m. on

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MICHAEL B. on

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Paul was very profeesional and courteous. Will rent from him again in the future

Chris C. on

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Daniel J. on

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excellent help

Maria P. on

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Charge way too much

lee c. on

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The vehicle I rented in combination with the trailer is extremely dangerous. With extremely poor handling, it was all I could do to keep in control on the windy roads that I needed to drive on.

William c. on

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William G. on

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Very helpful, hooked up the trailer for my wife and I. Very satisfied with the whole operation.

Thomas C. on

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Rudy p. on

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Ronald S. on

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