Customer Reviews for Carolina Xpress Towing & Hauling

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carolina Xpress Towing & Hauling

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JERRY J.
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Business hours were not accurate on the site. We ended up having to do the online return. Very small parking lot and not very clean out front

jay M.
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Have truck cleaned and checked out before customer arrives. Make sure all turn signals work. Don't make customer wait over an hour to fix and prep vehicle. Don't change drop off point and then charge customer extra day for it.

MICHAEL G.
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Took 45 minutes to get my truck. Lady behind the counter was brand new working her 2nd day and didn't know a thing about how to proceed with a uhaul rental. I had to walk her through the process. I use you guys about twice to three times a month and this was a huge waste of my time. Not pleased at all. She didn't print out the contract. I had to take pictures of the fuel and mileage and she just wrote them down. Very unprofessional.

Jon N.
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I had a very bad experience with this location and will never use it again. It's poorly managed and the terms of the contract were never revealed to me until after I saw them in an email. The office is dirty and I feel sorry for anyone that has to work there. The rep, Stephanie Tuchman, was the only bright spot in this establishment. She was extremely helpful in sorting out my issues.

SCOTT H.
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Great experience. Such friendly people and extremely helpful in a difficult time. Took great care of me while my company truck was down. Great company!

Elexis L.
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Friendly courteous and really did all he could to get me a truck last minute!!!

RICHARD J.
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Customer did not leave a comment.

Elizabeth H.
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Customer service was horrible! Guy was 20 minutes late. Did not acknowledge me at all or apologize for being late. Made a rude comment to me and then proceeded to tell my daughter to remove her rating and not to sabatoge his business. When I first came into the office to pick up the uhaul he did not look up at me or say hi or anything. Kept looking at his computer and asked how he could help. Only thing at this point that he said remotely nice was “thank you for registering online, it makes my life a lot easier!!” But being late at my appointment time I guess made his life easier as well. I will NEVER recommend this Carolina Xpress to anyone and hope I never have to deal with them again.

Jonathan R.
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Dropped off on Sunday right at closing, they had me just park and they checked in the next day without issue. New business, great location and seems to be coming along. I would caution those not good at backing trailers as it is a little tight for long units.

Mary D.
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Customer did not leave a comment.

Griffin S.
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Customer did not leave a comment.

Debbie K.
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N/a

Rajesh B.
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Customer did not leave a comment.

Michael G.
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This was not my chosen pick up location. UHaul corp called less than 24 hrs before pickup & changed to this location. We were supposed to pick up at 9 a.m. Had to push back to noon, checking in advance that location would be open then. He said yes but upon arrival we had to wait for him to return fr lunch (about 45 mins). Then he helped someone who had returned fr lunch with him before us. When he finally helped us it was at least 1 - 1:15. Then he said we had to "check in" online (I had already done so & paid the fee) but we still had to inspect truck ourselves and electronically communicate any damage, fuel levels, mileage etc. Fuel level was 1/2 tank less than on the contract, mileage was 20 miles more. Our cell phones could not take required pictures to show the discrepancy so we could not move forward with confirming truck pickup. He told us to just approve the incorrect fuel level & mileage & deal with at drop-off. We did not want to do that & get charged for a 1/2 tank of fuel that we did not use. We were finally able to get the pictures fr my daughter's phone so that we could finish the check in/pickup process and take the truck. When we reached our destination & unloaded the truck we found a leak in the front corner of the truck where water had pooled from rain (it was dry upon pickup). Would never use this location again as this is not his primary business which is towing. That is why I wanted to pick up from a uhaul rental & storage center. After this experience will probably not use uhaul for any reason ever again. This is not the 1st time we have reserved fr uhaul & been left in lurch because equipment was not available when & where we scheduled it.

James M.
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Customer did not leave a comment.

Brett D.
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Truck was parked under a tree and the windshield was so dirty we could Bailey see out. No appliance dolly in the truck, we had to wait close to an hour for the “boss man” to get there. When he did, he tried to charge me again for the time and stated “this is a cluster fuck”. Finally giving me a dolly that was broken. Once we got on the road the AC in the truck didn't work.

Carlos V.
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Very nice people, friendly and accommodating.

Ederson C.
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Very good service during booking and pick-up. There was no person in the office at time of return, but I returned the trailer before scheduled time. Gentlemen in the yard received it and updated paper work later on.

JAMES S.
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Issac was fantastic to work with, our moving date changed several times and he was so kind to work with us about changing them. Thanks Issac!!!

MARK A.
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Customer did not leave a comment.

Charles K.
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Amazing service! Beyond helpful! Conveniently located and easy to deal with

John P.
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Customer did not leave a comment.

Herbert B.
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Customer did not leave a comment.

Gary P.
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There was no one at the drop off point since it was a Sunday morning

DAVID R.
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The original location for my drop off, when I called the number given, no one spoke english. I speak enough spanish to realize there was no uhaul at this location. I looked the number up on line and called again as this location is the closest to where we were. I called the new number for the location and the same gentleman cursed me out in spanish and was very rude. I looked up another uhaul location that was further away in the next city and that gentleman said he had my information and I was to bring it there. I did not receive any notification about the change. He said the origional location doesnt fo uhaul anymore. I had to drive further. Totally unprofessional and frustrating. An event that should have very easy, turned out to be a cluster mess and caused me not to want to use uhaul again. Terrible experience!!!

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