Our associate was very friendly and professional. all in all a great experience Nancy Barnett 541 389-5340
Nancy Barnett
Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good location. U-Haul attendant was knowledgeable looked to help when possible. Hard to find such good customer service.
Jonathan DansbyI spent an extra 3 hours trying to get rental finalized and was held up for a late return in the system from 4 years ago and was paid at the time I was late but was till flagged for some reason. I called the U-Haul phone number as directed by Car Stars and spoke to 3 people, two of them would give me the same number to call back the same number. Finally talked to someone to lear the issue which was taken care of 4 years ago, and said your fine now. Very frustrating experience to say the least.
JEFFREY HATTEBERGTrailer equipment closer to moving location
Jonathan DansbyThis process was quick, efficient and made my job ahead much easier. I wish the ten foot rentals had a ramp.
Juanita GaultGreat folks and always excellent service.
Rodger RutterBest place by far!
Rodger RutterA little confusing as to where to go. Maybe a few more or larger signs.
Richard MillerGreat people clean and friendly
Chris MartinezBoth professional and reliable.
JAMES GRIFFINvery quick and helpful
TRACEY WHITENot a thing
Cathy AduddellI was overcharged, the rate online was $.79 a mile. I was charged $.99 a mile. Also I was charged a $15.00 safe ride fee that I never accepted with the contract I agreed to.
Leland ElliottDevin was very helpful and accommodating, ensuring that I had all the necessary equipment to have a successful move.
Kirk SchoelkopfAbsolute best place. Great folks too.
Rodger RutterThe Uhaul employee waited 90 minutes for a late customer. Good guy.
Miles TaylorHot chocolate.
Mark DavisGREAT HELP. TRAILER TOWED VERY WELL. HAPPY CUSTOMER. I WILL BE BACK
Kenneth ChapmanNone. Service was great, people friendly, no complaints! Thanks!
Kelley BremgartnerYou need to put tongue jacks on these trailers. They are too heavy for most people to lift. This makes it impossible for most customers to take them off during a rental. I tried with jacks once and created a dangerous condition. I had to do this in order to return one after hours a few years ago This is also a serious problem for your employees. I have heard several express pain while taking these on and off for me. I almost reported this to OSHA
Curtis MackDrop off location was great.
Jake JuhlThis location was understaffed and had poor signage about the right place to return a trailer.
benjamin mccreathIf you need to rent a U-haul, this is the place to go.
Rodger RutterYou guys are Excellent but kindly improve on your after working hours calls.
Edward AsiamahCarStars in Tumwater is by far the best place to rent a U-haul! Best service always friendly!
Rodger RutterI have used this location because of it’s good service!👍🏽
Lawrence ShermanBest service by far.
RODGER RUTTERUHaul employee pointed where he wanted the trailer, told us he didn't need the paperwork, and we left. Bing, bang, boom!!! He could have been more personable, but we were in a hurry anyway, so it worked for us!!!
Dawn Kendrick GIBBI can’t think of anything service was very good!👍🏽
Lawrence ShermanVery friendly. Will definitely use again.
RYAN WEISENFELDOur customer service person, Jennifer, was great. Very helpful.
RENEE SINCLAIRBest customer service
RODGER RUTTERA very nice customer service, they made it really easy. I’m happy.
Julie Fisher DruryAll was 👍🏽
Lawrence ShermanOutstanding service.
RODGER RUTTERThe check engine light came on while I had it rented and the engine would not shift into different gears. So I had to manually shift the truck. It was a hassle trying to drive and focus on the road and worrying if the truck was going to break down or not.
PARKER CHAMBERSAlways great service!
RODGER RUTTERNothing
Kevin ShanahanNothing. The entire experience was very positive and I will not hesitate to rent from those folks again.
Catherine Walker-McCanseVery excellent customer service very friendly highly recommend it
Victor Rodriguezwe just needed a small truck to start moving some items out of our condo to prepare for sale. It was great. The gentleman at the location were very nice and friendly. Online reservation was also very convenient, Will definitely use this location again
Christi GolenDevin was awesome.
NICHOLAS EILERSIf you need a truck go here. Best place around by far.
RODGER RUTTERIf you need to rent a Uhaul, this is the best place to go.
RODGER RUTTERBest place by far.
RODGER RUTTERWe had to delay our trip by a few days and we told no problem. But when we arrived to pick up the trailer, our chosen size (5’x8’) was not available. We were happy to accept a 6’x12’ at the 5’x8’ price, though.
John RoundhillThank you for a great rental experience! Definitely will rent from you all again in the future.
Erica PustThe pads, cart and dollies were not available at location with truck Had to go get them from another UHaul site Should have been verified ahead of time Staff was great at location
Teran PetrinaPut sign on the door to call if office appears closed as there are two businesses there.
Beth BaumA very pleasant person. Was a very good experience
Jim LeBretNothing. Service was excellent.
SUSAN BOSLERExcellent service, quick and easy, good people, would rent uhaul here again
Michael LaschSales reps are great and fast to help.
MARTIN ZAVALA