Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)

125 reviews

8500 Old Hwy 99 SE   Tumwater, WA 98501

(360) 464-1837

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(360) 464-1837

8500 Old Hwy 99 SE
Tumwater, WA 98501

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brock H. 
Rating:
4.0

Why does the 6' x 12' trlr not have a tongue jack on it ? You cannot load trlr unless it is hooked to truck . Or can't go anywhere after it is loaded . Makes it very inconvenient to use .

Jeffrey W. 
Rating:
5.0

I rented the U-Haul to move out and end abusive relationship. I parked my car on their lot. My ex boyfriend tried to break in my car to either steal it out right, make it undrivable, or who knows what he had planned. BUT the employees confronted him asking him what he was doing. The woman in the office who rented me the U-Haul knew my situation did not buy his lie me locking my keys in the car and told him to leave. They prevented a very costly problem for me, at the very least. Because of the employees at Carstars, I could drive away from abusive control toward a better future.

ROCHELLE R. 
Rating:
1.0

The door was locked. When the representative came from the business next door, they said they didn't know anything about the return process.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Great folks and great service.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Morning attendant was pleasant and getting the truck was easy since I booked it online and did all the online paperwork. Attendant asked if I needed other packing and tools. Good service. Easy location

dan O. 
Rating:
3.0

Was charged an additional day because the truck was brought back at 12:00 instead of 11:00. The contract emailed to me was unreadable so the return date and time weren't clearly stated. I was given 30 miles plus 10 additional miles. This didn't even include enough miles for me to get from Uhaul/house/house/Uhaul. This is predatory fee structuring by Uhaul so that one is dinged for extra here and there vs just putting a price together commiserate with renting a truck. I wont be using Uhaul again.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

I rent trucks frequently and these folks always provide great professional service. I highly recommend them.

RODGER R. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Nothing. Mike & Terry were super helpful, nice, & flexible with pickup & dropoff dates. I hope I never have to move again … but if I do, there's no doubt in my mind that Carstars Uhaul on Hwy 99 is getting my business again! (& my referrals to friends). You guys rock!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
4.0

It was somewhat unclear where to park the truck for drop-off.

Ian R. 
Rating:
5.0

Always great service.

RODGER R. 
Rating:
4.0

Have gas tank filled up not have it at half a tank

Georgieanne N. 
Rating:
5.0

Exelent

JOSE V. 
Rating:
5.0

Staff was very polite and very helpful... Thank you

Tamara W. 
Rating:
1.0

I show up for my rental, no trailer. No notification. Not blaming the rental location unless it was there responsibility to contact me. They did find a trailer, I could either wait two hrs (this location is 1 1/2 hrs from home). Instead I offered to meet mgr. Drove another 60+ miles to meet and pick up the trailer. Should have picked up trailer at 10 instead it was 12. On top of all that, the rental that should of cost me $120 or so, cost me $400. This cost me valuable preparation time. 3rd or 4th time I've rented from U haul in the last 6 yrs. I feel like I should have been offered a discount for the inconvenience and extra time and extra miles I had to put into this adventure.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

The U-haul website said the dealer had a 5x9 trailer with a loading ramp. When we arrived we informed that they did not have one with a ramp which would have made the loading and unloading an easier experience. We were desperate so we took the one that the dealership had. Would have loved to had the ramp!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND VILLAF D. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Love these guys at this location, super cool and friendly, they make rental easy as u can get it. Much appreciated Thier attention to the details, like making sure everything is up to par and working correctly,I have had some issues in the past at other locations, including the ball not being set and tightened up all the way, thankful nothing bad happen that time around but you won't have to worry about that with these guys.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Alonzo H. 
Rating:
3.0

Everything was fine very friendly and told me I could return my car dolly at either location in Moses Lake ..

greg W. 
Rating:
5.0

Exactly what I experienced is what I hope you will also experience, Excellent service beyond just a company providing a service for my needs this guy here made it so much easier and cheeper... I left very happy and highly recommend and will use this service again.

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Salesman had very long and difficult time processing my rent arrangement on your site.

eric W. 
Rating:
5.0

Customer did not leave a comment.

harry B. 
Rating:
5.0

Great folks. Quick n ez.

RODGER R. 
Rating:
3.0

The original deal was to pick up from a Chehalis location. Since U-haul refused to bring a like product in from a different location, I was forced to travel 70 miles out of my way. There was no reduction in price associated with this encumbrance.

JAN F. 
Rating:
5.0

Just let people know , if you don'topen until 10 am and your drop off time is 9 am , let people know. friendly ,clean, helpful. I'll be back.

Lester W. 
Rating:
5.0

Very helpful attendant. I arrived right at closing time and he still met me outside to get the truck checked in. Very much appreciated after a cross country move!

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

Isabella C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Have a place or directions where to park a truck before/after hours.

Manuel A. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Needed an emergency extension and it was not a problem.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON KABLASHA H. 
Rating:
5.0

Everything was perfect. We showed up without a reservation about an hour before they closed and they got us into a rental within 15 minutes. The truck was extremely clean and all expectations and options were explained to me in detail. I will definitely rent again.

Michelle M. 
Rating:
5.0

Great service!

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Jacey L. 
Rating:
5.0

Customer did not leave a comment.

Elin M. 
Rating:
5.0

Great service.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Latch on closed trailer was really hard to use. Felt like it was missing something.

AnnMarie R. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Good guy who works there

Christopher L. 
Rating:
5.0

Always great service I highly recommend them.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Well the internet went down while trying to check me in but that wasn't a problem I wasn't in a hurry and your employee was great. I've been there 2 times now and will come there if I need to move things again

Amanda W. 
Rating:
5.0

Just a good experience. Equipment was there as expected in good working order

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

The associate met us outside and greeted us when we arrived. He was very friendly and checked us in quickly. It was a good experience.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

The person who took my reservation by telephone was wonderful!

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
3.0

Customer did not leave a comment.

AMBER LYNN B. 
Rating:
5.0

Always quick and convenient.

RODGER R. 
Rating:
4.0

To be able to get refunds at time of returns This is what we would like to have happen Cuts down on phone calls back and forth Marie

MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Justina M. 
Rating:
5.0

Very false advertisement of price per day in town. It was much more expensive than advertised.

KATIE C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
3.0

Fix that stupid website..!! What a horrible experience. For a national company to have such a poor online representation is unbelievable.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
5.0

Customer did not leave a comment.

GERALD ARTHUR M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
1.0

They truck had bad breaks warped rotors most likely and but service an such fine. They never showed or inspected with us. It had messed up to no areas for cars to be parked and if left locked your vehicle in by 7. They were good themselves though the extra day was charge at over double milage and it drove less then 1 mile 730sw Hibbard loop apt a to drop of at vselect. Wtf no signed agreement at over double miles and they just added the previous days and increased charge. Will be need contacting and dispute this as I am disabled and need a day to recover. I paid 90 extra for rest.

Travis W. 
Rating:
3.0

Could not find it easily.....could not see any uhaul vehicles at the location.

Lisa R. 
Rating:
5.0

My needs were met except that your equipment did not include an adaptor that fit the electrical outlet on my bumper. Apparently, it's the responsibility of the customer. It would be helpful if this detail were mentioned on you website so that this inconvenience could be avoided.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Fast and easy

MARTIN Z. 
Rating:
5.0

Easy transaction

MARTIN Z. 
Rating:
5.0

Always friendly.

Rodger R. 
Rating:
5.0

Great service.

Rodger R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Suzie L. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

Customer did not leave a comment.

Dorothy W. 
Rating:
5.0

Customer did not leave a comment.

RODGER R. 
Rating:
4.0

Very quick and professional.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Janine P. 
Rating:
3.0

Took a long time for someone to come out and check me in

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

Sheri O. 
Rating:
5.0

Good experience. Would recommend to friends and neighbors.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
No reviews have been submitted for this location.

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