Every time they provide excellent customer service.
Rodger R
Customer Reviews for Carstars Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never received paper work, but the equipment worked perfectly for my purposes
GARY HBillie and James are the 2516 4th Ave E Olympia, WA location were amazing and deserve recognition. I had to stop by the 4th Ave location to find out why the tail lights on my trailer didn't work. While James was replacing a fuse on my car, Billie noticed there was something wrong with my hitch. James immediately put my car on the rack and discovered only 1 bolt was keeping my hitch on. James repaired my hitch right away and got me on the roads so I could start my trip from WA to AZ. Without Billie and James going out of their way to make sure I was safe, I might have been in an awful accident. My family and I cannot express our thanks enough. Thank you so much for everything that was to drive make sure my trip was safe and successful.
Patrick MOur associate was very friendly and professional. all in all a great experience Nancy Barnett 541 389-5340
Nancy BGood location. U-Haul attendant was knowledgeable looked to help when possible. Hard to find such good customer service.
Jonathan DI spent an extra 3 hours trying to get rental finalized and was held up for a late return in the system from 4 years ago and was paid at the time I was late but was till flagged for some reason. I called the U-Haul phone number as directed by Car Stars and spoke to 3 people, two of them would give me the same number to call back the same number. Finally talked to someone to lear the issue which was taken care of 4 years ago, and said your fine now. Very frustrating experience to say the least.
JEFFREY HTrailer equipment closer to moving location
Jonathan DThis process was quick, efficient and made my job ahead much easier. I wish the ten foot rentals had a ramp.
Juanita GGreat folks and always excellent service.
Rodger RBest place by far!
Rodger RA little confusing as to where to go. Maybe a few more or larger signs.
Richard MGreat people clean and friendly
Chris MBoth professional and reliable.
JAMES Gvery quick and helpful
TRACEY WNot a thing
Cathy AI was overcharged, the rate online was $.79 a mile. I was charged $.99 a mile. Also I was charged a $15.00 safe ride fee that I never accepted with the contract I agreed to.
Leland EDevin was very helpful and accommodating, ensuring that I had all the necessary equipment to have a successful move.
Kirk SAbsolute best place. Great folks too.
Rodger RThe Uhaul employee waited 90 minutes for a late customer. Good guy.
Miles THot chocolate.
Mark DGREAT HELP. TRAILER TOWED VERY WELL. HAPPY CUSTOMER. I WILL BE BACK
Kenneth CNone. Service was great, people friendly, no complaints! Thanks!
Kelley BYou need to put tongue jacks on these trailers. They are too heavy for most people to lift. This makes it impossible for most customers to take them off during a rental. I tried with jacks once and created a dangerous condition. I had to do this in order to return one after hours a few years ago This is also a serious problem for your employees. I have heard several express pain while taking these on and off for me. I almost reported this to OSHA
Curtis MDrop off location was great.
Jake JThis location was understaffed and had poor signage about the right place to return a trailer.
benjamin mIf you need to rent a U-haul, this is the place to go.
Rodger RYou guys are Excellent but kindly improve on your after working hours calls.
Edward ACarStars in Tumwater is by far the best place to rent a U-haul! Best service always friendly!
Rodger RI have used this location because of it’s good service!👍🏽
Lawrence SBest service by far.
RODGER RUHaul employee pointed where he wanted the trailer, told us he didn't need the paperwork, and we left. Bing, bang, boom!!! He could have been more personable, but we were in a hurry anyway, so it worked for us!!!
Dawn KI can’t think of anything service was very good!👍🏽
Lawrence SVery friendly. Will definitely use again.
RYAN WOur customer service person, Jennifer, was great. Very helpful.
RENEE SBest customer service
RODGER RA very nice customer service, they made it really easy. I’m happy.
Julie FAll was 👍🏽
Lawrence SOutstanding service.
RODGER RThe check engine light came on while I had it rented and the engine would not shift into different gears. So I had to manually shift the truck. It was a hassle trying to drive and focus on the road and worrying if the truck was going to break down or not.
PARKER CAlways great service!
RODGER RNothing
Kevin SNothing. The entire experience was very positive and I will not hesitate to rent from those folks again.
Catherine WVery excellent customer service very friendly highly recommend it
Victor Rwe just needed a small truck to start moving some items out of our condo to prepare for sale. It was great. The gentleman at the location were very nice and friendly. Online reservation was also very convenient, Will definitely use this location again
Christi GDevin was awesome.
NICHOLAS EIf you need a truck go here. Best place around by far.
RODGER RIf you need to rent a Uhaul, this is the best place to go.
RODGER RBest place by far.
RODGER RWe had to delay our trip by a few days and we told no problem. But when we arrived to pick up the trailer, our chosen size (5’x8’) was not available. We were happy to accept a 6’x12’ at the 5’x8’ price, though.
John RThank you for a great rental experience! Definitely will rent from you all again in the future.
Erica PThe pads, cart and dollies were not available at location with truck Had to go get them from another UHaul site Should have been verified ahead of time Staff was great at location
Teran PPut sign on the door to call if office appears closed as there are two businesses there.
Beth B