Customer Reviews for Cartersville Tool Rental
(U-Haul Neighborhood Dealer)

264 reviews

826 Joe Frank Harris Pkwy SE   Cartersville, GA 30120

(770) 606-9747

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 606-9747

826 Joe Frank Harris Pkwy SE
Cartersville, GA 30120

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LADJEBE L. 
Rating:
1.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Easy fast accommodating professional hospitable..prettyuch describes my experience

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
4.0

I have used uhaul many times in my life, more then I care to think about, and uhaul has always been the best to utilize for any move you require.

KELLY J. 
Rating:
4.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Easy Peasy!

HALLIE E. 
Rating:
5.0

Customer did not leave a comment.

SHULAR C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE D. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Engine light kept coming on and transmission was acting up

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

DARIUS T. 
Rating:
5.0

He was great!

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

DE ANNA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

All 3 workers at this location were professional and friendly.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

Customer did not leave a comment.

TERENCE W. 
Rating:
5.0

Everything was great, very nice people!

BARRY J. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

RAY D. 
Rating:
3.0

Customer did not leave a comment.

Jesus O. 
Rating:
5.0

Customer did not leave a comment.

glenn J. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

The guys were super helpful and hooked up the car carrier pretty quickly. I would definitely recommend anyone renting from them.

ROBERTA H. 
Rating:
5.0

Customer did not leave a comment.

KELLI H. 
Rating:
5.0

Customer did not leave a comment.

darius T. 
Rating:
5.0

Everything was great

sam S. 
Rating:
5.0

Customer did not leave a comment.

darius T. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Nice people, good location and easy access to equipment.

joseph H. 
Rating:
4.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

U-Haul was easy to do the check in, this location has had the best customer service I've ever experienced with U-Haul. The check in was a breeze the next time we get a U-Haul we will definitely come here before any other location!

Simeta A. 
Rating:
5.0

No improvement needed !

Connie C. 
Rating:
5.0

GOOD BOYS WILL BE BACK....

eddie H. 
Rating:
3.0

The truck was falling apart. Broken dash board, light switch hanging off the dash. Roof liner hanging down, held up by sun visors. Worse truck ever rented anywhere. Will think twice, before renting anything Uhaul.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

These guys are great. Fastest check in I've run across in the U-Haul system! Thank you.

SCOTT F. 
Rating:
1.0

The truck I reserved wasn't there. The truck they had wasn't ready, and they charged me more in the long run for the smaller truck

Steven F. 
Rating:
5.0

Customer did not leave a comment.

audrey A. 
Rating:
5.0

Customer did not leave a comment.

Knox F. 
Rating:
5.0

Customer did not leave a comment.

TROY J. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

When I arrived the location was closed. Not a problem I thought, I will check in on the phone. I watched the video and started to proceed but the phone would not pinpoint the location on the app. Looking it up on my maps on the phone it showed I was only 100 feet away. Something wrong with the app, that took about 15 minutes and then another 12 waiting for the next person to help me. Thankfully she was GREAT and checked me in and noted that it was done and the time. This so I would not be charged an extra $20 fee. I was not charged and it was only a time and my inconvenience.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

One day rental - excellent

Frank H. 
Rating:
3.0

The preferences and pre check in information i put into the system either did not get sent to the location OR the proprietor is Inept, and I suspect it is the latter. I've picked up from this location twice and it always takes him an inordinate period of time to navigate the system.

Aric H. 
Rating:
5.0

The guys at Cartersville Tool were great. If I need to rent a truck or trailer while in Cartersville, Ga. I will definitely go to their location. Really appreciated the fact that they open earlier then other U-HAUL locations in Cartersville.

George H. 
Rating:
5.0

Customer did not leave a comment.

Mildred C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

the trucks needed maintenance. i was scared we would break down during the move!

Lauren J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

I have done business with Cartersville Tool many times. Great service with a friendly tone.

TONY C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

no personality by the 3 people on desk duty. Acted as though my rental was an inconvenience to their morning. They claimed the vehicle was full of gas but parked it on a hill draining the fuel to one end of the tank. Result? once on flat ground there was only 3/4 n the tank. Unfortunately you must fill in the vehicle inspection prior to leaving the property so there's no way of detracting.

Tommy K. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
3.0

Not a friendly location.

William S. 
Rating:
4.0

Customer did not leave a comment.

STACIA C. 
Rating:
5.0

The gentlemen at the location where awsome and very friendly.

DERRICK F. 
Rating:
5.0

Great service.

DONNA W. 
Rating:
5.0

The employees were awesome knowledgeable and very helpful. I will use them anytime I need a rental from now on

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Dropped off after hours, so didn't see anyone.

Frank H. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Perfect

Joseph F. 
Rating:
5.0

Serve brownies

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Chad A. 
Rating:
3.0

When I returned the UHaul I realized that one of the tires was completely bald. This could have been tragic.

Samuel L. 
Rating:
5.0

I did not like the return procedure using my telephone.

Mark C. 
Rating:
5.0

Continue with the top notch service you always provide.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Awesome service

CARMEN W. 
Rating:
4.0

Service was great at pick-up, but truck had no AC for 2,600 miles and brakes were very touchy causing the entire truck to shake if they were even slightly tapped.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
3.0

Customer did not leave a comment.

Eldridge U. 
Rating:
5.0

Customer did not leave a comment.

clarence W. 
Rating:
5.0

Customer did not leave a comment.

Darlene T. 
Rating:
5.0

Excellent service. The trailer I rented has a door that is not opening and closing easily. Should take a look at that.

jack M. 
Rating:
5.0

All was excellent

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Nice place and set-up

DON G. 
Rating:
5.0

Next time I make a reservation can you please make sure you put it in for the right day. I went in there to pick up my trailer and there was not one available because your person on the phone put me down for the right day. As a result I missed half a day at work trying to find another trailer. The nearest one was 20 miles away. I was supposed to get a call back from the area representative and still have not received one. You guys have a $50 guarantee which obviously doesn't mean anything because I still had to pay for my trailer the next day. You guys make a promise you should keep it.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

This was not the location my reservation was made for originally. My reservation was for another location and the day before I was to pick up the vehicle that location called to tell me they would be closed the day I was to pick up the vehicle yet I was told that they would be open and they also told me that they did not have the vehicle I reserved. So with the help of a district manager I found a vehicle at another location.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Tayler S. 
No reviews have been submitted for this location.

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