Customer Reviews for Cary Vape LLC
(U-Haul Neighborhood Dealer)

16 reviews

5662 Brook Rd   Henrico, VA 23228

(804) 386-0922

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 386-0922

5662 Brook Rd
Henrico, VA 23228

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You can stop over charging. I had to literally unclick on so may extras on your web site. And I still got charged 14 dollars for insurance that I'm positive i passed on. I'd really like that back. I drove the truck less than 3 miles and my insurance covered it. As far as I'm concerned you stole 14 dollars from me. If you don't refund it then you've lost me as a customer

Jason M. 
Rating:
4.0

Customer did not leave a comment.

ERICTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
1.0

ITS NOT THE LOCATION IN QUESTION, ITS UHAUL PERIOD. THE ABSOLUTE WORST EXPERIENCE IVE EVER HAD, IF AT ALL POSSIBLE ILL NEVER EVER USE UHAUL AGAIN. YALL ARE A JOKE!! YOU RECOMMEND MOVERS TO HELP ON YOUR WEBSITE AND NEITHER OF YOU COMMUNICATE. I SPENT OVER 800.00 FOR THE MOST REDICULOUS SERVICE IVE EVER RECEIVED 🙄 😒 NEVER EVER AGAIN WILL I MAKE THAT MISTAKE

KIMBERLYNICOLE H. 
Rating:
1.0

I had a reservation set 2 weeks prior and on the day of the reservation there were no trucks available to me. I did not get a truck until 3 hours later, and I did not receive any discount for the inconvenience! Absolutely awful!!!

Lorenzo Woods W. 
Rating:
1.0

The Vape Shop was supposed to be open at 10am so that I could pick up truck and no one arrived until 10:30. The moving labor Ant Men Movers recommended by uhaul never showed up to load truck. No one to correct issues only a email for support. I will never use uhaul again. No large 20+ trucks available. Worst experience ever!!!

Mickey C. 
Rating:
5.0

The man was so polite, professional and funny conversations..

RODNEYLAMONT L. 
Rating:
5.0

Customer did not leave a comment.

Paul Craig S. 
Rating:
1.0

The location was terribly hard to find. It was not my choice at all! This was 20 minutes away from the location I requested to return to. All Uhaul staff over the phone have been a total nightmare and RUDE!! Location was dirty and felt unsafe. Not clearly marked. Staff at location was indifferent and sketchy.

RAVEN W. 
Rating:
2.0

The key drop off slots was not clearly labeled

YONAS K. 
Rating:
5.0

The truck has 143K miles on it and is was DANGEROUS at highway speeds and should not be allowed to return to the road without being inspected and repaired. The vendor was made aware.

Scott B. 
Rating:
5.0

You need more Mauritanian owned outlets! As-salamu alaykum!

Scott B. 
Rating:
2.0

Very unimpressed by the location and process.

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

AHMED M. 
Rating:
2.0

Not ready for me, unaware of my reservation.

Anthony C. 
Rating:
5.0

The Customer Service was excellent, will be coming back in the future

CHARLESEDWARD S. 
No reviews have been submitted for this location.

Additional Services at this Location

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