The truck was dirty at pick up. It required a trip to the car wash prior to moving my friends apartment. Additionally the truck was in need of servicing, as it struggled changing gears, causing sudden drops to the RPMs. Otherwise the location is convenient, and online pickup was simple and easy.
NATHANAEL J.
Customer Reviews for Cascade Bark & Landscape Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went well. I'll be back.
matt B.Very easy pickup location Maybe the best ever
Darrell D.The truck got excellent gas mileage
Robert T.It would be great if you could have Bluetooth in the car so your phone could connect for hands free driving otherwise everything was fabulous. People are nice and easy for one way drop off.
Christina F.Great service along with a wonderful, friendly, competent attitude! Thank you very much!
Tye T.Nothing!!! Perfect and professional service! 👍😜
Michael d. A.When I got there my reservation was cancelled and the trailer was given to someone else. They made it right and called the other people and rescheduled.
Douglas P.Perfect transaction, will return.
Barry R.Nothing to improve.... Just a beautiful sight for sore eyes 👀
Tyron N.Fast, friendly and easy to work with!!
Lindsay N.Emily and her crew at the la pine u-haul shop are very kind, professional and go the extra mile. She's got my business for u-haul needs in future.
Erik C.They saw me pull into the parking lot and was out the door before I got there. Fast and easy turn in
Tim J.They were very helpful. I changed the truck from a 15' to a 20' and they made that super easy.
Jeff L.No complaints.
Justin A.Everyone was really help and made the great
JAMES B.We continue to be impressed by each of the dealers and dispatchers we've worked with. We have been provided with clean vehicles and kind consideration. They've been very accommodating to our schedules.
JUDITH A.I really appreciated working with them to reserve and use the trailer. They were very helpful and things went very well.
James S.Reimburse customer for returning with more gas then had and fixing there milage issue from miss calculating from pick up sight.
chris S.Staff was very helpful and easy to work with.
Bruce F.The customer service representative was extremely helpful and very knowledgeable!
Spencer W.Easy return process & very friendly
Kenneth E D.They were very flexible and worked with our unplanned delays very successfully. I appreciate the personal service and support along with the friendly, helpful attitude.
Jim S.I found the company business owners are very pleasant, easy to deal with, helpful with hookup. I plan on using them again in the near future would not go anywhere else
RICK K.Prices way too high!!
Crystal B.The location advertises it is open on Saturdays. It was not open. There is no security for the equipment . what keeps someone from driving off with the trailer I just dropped off and you charging me for it? Bullshit for a third time.
Scott M.Staff is awesome!
GARY W.GREAT CUSTOMER SERVICE!
GARY W.Cassandra made the whole rental process as smooth as possible and accommodated my needs, she is awesome!
Fatima M.Great customer service, very helpful.
brad H.Customer service is 100%
GARY W.I have had to use this place twice for U-Haul return/drop offs. They are always spot on at taking care of the customer and checking you out/u-haul in quickly. Its a no fuss place. The one saving grace of moving. The people are always friendly and helpful. I will use this location in the future when we move my mother up to our town, because it's been a constant positive experience. I recommend this location highly.
Kristin C.The whole team was absolutely on point with amazing customer service! Ended up needing the truck for an extra day, so the team went and got another truck for the next reservation. Never got one complaint or issue with them. I will ONLY use this location to get a U-Haul rig!
Andrew C.The location was closed.
Teresa S.Thank you! Everything was quick and easy. The customer service was awesome!
Garrett D.Professional and very nice people at the location in LaPine where I rented my truck.
Eric B.Everyone was amazingly friendly and so helpful!! Would definitely recommend this location for U-Haul again!!!!
Cindy K.Did a great job. No improvement needed. Will rent again soon
Rich R.Terrific help! I'll be back! Thanks!
Michael P.Emilie and staff handled my rental with alacrity and fairness. Thank you.
Larry M.My fiance was the one who dropped off the U-Haul, he said the staff there were very friendly and it was a very quick and painless process to drop off and go over the U-Haul and to make payment
Kristin C.they were quick and polite... so much so i barely talked with them.. made super simple
george P.Great staff, good value!
GARY W.The woman that works this front desk is absolutely amazing! I would and will recommend this place now and as long as they have her there! This woman deserves a raise and praise!
Rachelle M.Lady was very nice.
Frank C.No one was there when I dropped the trailer off at 4:30 pm
jennifer J.When we picked up the u haul we were told it had a full tank of gas but when we took possession of it My husband Saw that it 3 quarters of a tank we called back and was told to take a picture of it and send it to them and they would make the adjustments when we returned it with over 3 quarters of a tank and they changed me 25 dollars because it wasn't full so no adjustments were made poor
Kimberly R.Emilie was incredibly helpful and knowledgeable. She vastly improved our uhaul experience.
julie C.Owner/manager was very pleasant and easy to deal with, both on the pickup and return. I'd be happy to do business here again and can recommend this location to anyone.
GERALD A.Excellent customer service!
kendall F.Very helpful and willing to take care of it all!! Great folks!!
DANIEL P.The right hand light didn't work. Tail or turn. This should have been checked and repaired prior to rental v
william P.It might be nice to sell padlocks at your store for customers. Thank you.
Tanya D.Went above and beyond the ordinary to make sure we had what we needed. Very friendly and professional.
Margie C.She was very nice and helpful!!!! She listened to my issues and stated that she will have her manager look at the truck and deal with the issues.
PAUL MORGAN S.