Customer Reviews for Cash Express
(U-Haul Neighborhood Dealer)

Rating:

4.0

The individual who helped me was very helpful and accommodating. Five star customer service and support!!

Rating:

2.0

The trailer was frozen into the ground. No one at the office helped - just a note "Be back soon." The trailer was missing wiring and safety rubber stoppers! Again, no help from the office. Not to mention the fact that U-Haul should have its equipment regularly maintained and checked. The trucks wheel alignment was completely off. We had to hold the steering wheel at 11 o'clock all of the 3300 km from Barrie to Calgary. The wipers were useless, we had to buy new ones ourselves at the first gas station. The passenger make-up mirror was broken.

Rating:

4.0

I had to come here because the u haul in wasaga beach screwed me over they were not open and they didn't have the 26 footer I ordered from them 2 weeks prior so had to drive anextra hr each way pay tge gas and the kmsthat were extra really not happy with uhaul as a company for not doing what was promised but it is what it is this location was much better though

Rating:

2.0

I don't understand the fuel situation, getting the truck at 1/4 tank makes absolutely no sense, i had to go put a little fuel in before anything happened instead of going only once at the end of the day i had to go twice and out of my way to fill, If the truck was just full of fuel when I picked it up, I could go do what I needed to do and go to station to fill up when I was done. thus I had to drive more KM's that I was charged for just to put a little fuel in twice

Rating:

3.0

Rear passenger tire was low, had to add air during the rental to drive safely. Should be 80psi the tire was only at 32psi.

Rating:

3.0

I dropped off after hours. The lot and building setup could be better for clarity. I dropped off the key in another business's drop box.

Rating:

3.0

Reservations kept sending me to 10 Anne street, when that was only a parking lot. Office was actually on 303 Dunlop. When I called to ask why a random person was texting me to go to dunlop, I was told no, it's at 10 Anne street. Totally wrong. Truck barely started and we got lost finding the return location and were charged one whole dollar for the overage. That's ridiculous. Looks bad on the company

Rating:

5.0

Was excellent

Rating:

5.0

Excellent service and vehicle, clean and comfortable ride. Great experience. Will definitely be using uhaul again.

Rating:

2.0

Clear communication is required from your patners. All forms of money fraud should be avoided at all costs

Rating:

5.0

We arrived earlier, but the gentleman was very helpful in retrieving the truck and inspecting it. He certainly made it easy for us. Much appreciated.

Rating:

1.0

The person on the reception was not giving good service as he not told that he booked us for 6 hours and charged for 2 days. Very poor service

Rating:

3.0

We didn’t know that we needed to take photos and could return the vehicle online until after we dropped the keys which sucked and the vehicle was filthy inside and outside

Rating:

5.0

The only issue I have is that when I rented the 26ft truck the gas tank was not explained to me. When I was bringing the truck back I stopped to put gas in and could not get the gas tank open. I only drove 18 miles on the truck so I figure 25 bucks would put the gas back to where it was but couldn’t get it done. I tried to call the store this morning and nobody has returned my call yet

Rating:

3.0

Have someone to help hooking up trailer

Rating:

1.0

Have employees that care about the products, service and customers they are dealing with.

Rating:

5.0

Perhaps hire a 2nd person to assist. The one person working there did an amazing job, however there was a lineup of people waiting.

Rating:

2.0

I repeatedly asked for an appliance dolly and was assured that there was on there but when I got to the location to pickup the truck there were 2 utility dolly’s in the truck and the location was closed. We had to load 16 washing machines and 8 double stack dryers with utility dollys it was terrible.

Rating:

4.0

The return app is very glitch took me 20 min and had to redo 5 times. Every time I upload a picture it would close and I would have to start all over

Rating:

5.0

They are very welcome in business. I love this location thank you so much U HAUL

Rating:

2.0

In terms of this particular location, there were a number of issues. Signing up with the app was mostly simple but the added question of adding two additional contacts was confusing and when I accidently clicked the back button it erased all the info I had originally put it and had to redo the online registration a few times. The plaza holds vehicles on both sides of the lot. My particular vehicle was on the far right side of the lot, and I had parked at the far left. This meant having to walk about 5 minutes across to find my vehicle. The lockbox to obtain the key was confusing. The picture that described where the key was located only showed the orange drop off box which would make one believe that their key was located in that. After trying the combination numerous times, I gave up thinking maybe the lock box was located on my truck. I am now aware that there is a grey lockbox on the opposite side of the door, however the bright orange box stands out and it is very easy to not notice the drab gray one. After I located the truck, I immediately noticed there was a cracked drivers side mirror. This was alarming since obviously this would make it difficult, not to mention illegal, to drive and secondly, I did not want to be held liable for damage to something that existed prior to me arriving to pick up the vehicle. After calling customer service, the woman asked me if I would still be willing to rent that particular truck. This seemed like a very odd question to ask. Imagine a rental company asking if you will illegally drive a car with a cracked/damaged mirror. Would U-Haul be willing to accept responsibility for the ticket? No? Then why should I? They made me wait for the cash express to open in order to transfer the rental. The gentleman at the counter was polite and the process there was simple enough, however my new rental was located at a different location around the corner, so I did have to drive over to it. I also wasn't too pleased at the inconvenience of having to pick up a truck with only a 1/4 of gas in the tank. The Anne St location was easier to get in and out of and had more space which did make it better to get in and out of compared to the Dunlop location, although the new vehicle I rented still had some garbage left from the previous renters, such as an invoice paper as well as a box of Kleenex still inside the truck. The reason why I can't recommend this to someone else is that my experience involved many hurdles. I was able to get through it as I was resilient enough to advocate for myself, but I doubt that many others would have been able to juggle some of these issues, and I wouldn't recommend someone driving a truck with a cracked mirror or damage to it. That should have been repaired prior to being picked up.

Rating:

3.0

The keys for the vehicle at my initial location in Orillia were missing. Had to relocate after jumping from one rep to another. Took 50mins to finally get a vehicle after driving to Barrie. Not a good experience.

Rating:

4.0

Truck was dirty, everything wise was good

Rating:

5.0

Already you guys are doing well with one man show

Rating:

5.0

Amazing staff. The truck was good but needed a little tlc

Rating:

5.0

I have never had issues with this location.

Rating:

4.0

The two agents I dealt with went above and beyond to help resolve the issues I encountered. Please ensure they continue to have the tools they need to handle situations where the equipment that is booked is not returned in time by the previous renter. Thank you for making a difficult day a little easier.

Rating:

5.0

Service is always great at this location.

Rating:

4.0

They need to make sure to check the box of the truck to see 👀 if it clean inside and the pockets of the doors were dirty other than that it was great

Rating:

5.0

Always kept me informed by text. Would definitely use them again. Location was very easy to get in and out of. Thank you

Rating:

5.0

Nothing this went well

Rating:

4.0

Have used this UHAL location a few times now. Have not had any problems. The gentleman that serves me has been the same one for the past 3 years, always helpful.

Rating:

5.0

Provide the correct information about location, key chain info and plate was different. Check the cargo area for cleaning , I understand the dust but the sticky floor and smell from other loads is not right. Check fluids levels at least washer fluid was empty

Rating:

2.0

The battery died on rental. There was no customer service available or call back.

Rating:

5.0

Amazing

Rating:

3.0

On website it says .89/km and was charged 1.43/km. Not overly friendly person. No walk around with them and steering wheel was off, needs a wheel alignment. When I phoned to tell them I had questions about receipt, they didn’t answer phone so I left a message. I still have no received a call back and that was yesterday that I rented it.

Rating:

5.0

Nothing. Nice and friendly staff

Rating:

5.0

Still trying to fix billing issues

Rating:

5.0

Painless drop off.

Rating:

1.0

when we arrived the staff were friendly and helpful to find a 10ft truck though they were trying to tell us they only had a 26ft truck even though there were multiple 10ft trucks on the lot,

Rating:

3.0

Sign on the door back in 15 minutes, not appreciated when I have other things to do.

Rating:

5.0

Person on site was very helpful, quick and efficient. Would use again in the future

Rating:

4.0

That location has been good. However, uhual is garbage! Never fulfill reservations! I have a lot of rich clients and I'm putting it out there that a new uhual idea is a great business opportunity as the current uhual is a disgrace and poor customer service and reservations mean nothing. A new business would put uhual out of business so easily

Rating:

4.0

Dropped off while closed on a holiday Monday/Labour Day weekend. Easy to find and would use again.

Rating:

2.0

Rude customers for cash express side of this business

Rating:

3.0

Have the truck available for the scheduled time.

Rating:

5.0

I have rented the cargo van for a move to London. The van was clean. Very easy and comfortable to drive for such a long distance. It was very efficient on gas too. I will rent from there again and recommend to anyone. The gentelmen I dealt with were super nice and helpful.

Rating:

5.0

The gentleman at the location was a pleasure to deal with and the pick-up process simple and fast. The trailer was in excellent condition and clean. Drop off was easy.

Rating:

4.0

I would suggest having equipment available at location set up by customer as to not inconvenience the customer by having them travel further than they needed to.

Rating:

5.0

The screen which displays the miles was in French and I didn’t know how to change it. If you could change it I’d appreciate it

Rating:

5.0

Cab of truck wasn’t swept out, but otherwise in good condition. Box of truck had grass clippings on the floor and plastic garbage left behind, requiring us to clean it before beginning to load.

Rating:

1.0

Upon pickup there was glass in the truck which I had to sweep out. I had also requested a furniture dolly and was told there’d be one but in pickup day was notified that that location hadn’t had one in a month. I had to go across town (after several phone calls with U-Haul support) to pick up a dolly from a different location- this killed over an hour of my time with the truck. It wasn’t the smooth experience I was hoping for. I will say though that the U-Haul location on bayfield in Barrie was great. The man was so helpful and apologetic of the experience I had. He got my my dolly so I could get to work moving.

Rating:

5.0

I received a call day before my drop off saying my location drop off had been changed. Because someone had reserved it etc. I thought ok not a problem it was only a few minutes away from where I was suppose to drop it off. Went to that location no one was there. Was trying to return the trailer via the app and it still had the original address for drop off. Called U-Haul they had no record of it changing so we hooked the trailer back up and brought it too the original address. Tried calling U-Haul again to make a complaint. I felt very uneasy with having received a phone call stating the location had been changed but yet there was. I thing in the system. Spoke with a manger gave her the number that called and informed her what had happened then the call dropped. She never called me back even though I gave her my number etc

Rating:

3.0

Poor customer service. Taking personal phone calls while doing business.

Rating:

1.0

Get your shit together

Rating:

4.0

Cleaner vehicle

Rating:

2.0

The passenger wiper blade was broken The passenger side door was sticking Wasn’t at half tank of gas when we picked up Tire pressure light on

Rating:

5.0

Fast and easy, with a minimum of paperwork. Conveniently open on Sunday, also.

Rating:

3.0

nothing

Rating:

5.0

Great service and equipment

Rating:

5.0

The truck seemed well maintained but not clean. I'm glad we were just hauling household items to the dump so it didn't matter much but if I was moving furniture to another home then I would have wanted a clean interior.