Customer did not leave a comment.Dylan C.
Customer Reviews for Cashflow Billing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly service!Jerry H.
Customer did not leave a comment.Brook P.
repeat customer... Pat is super easy going and took care of the contract quickly. Will definitely see him again if I need another trailer.DOUGLAS B.
They had my drop off location incorrect on paperwork, which i did not notice but was correct on my phone reservation conformation.Renee Z.
Always professional and welcoming! He even said to be patient with the people at Capehart because they are new to the business. I tried!JOSEPH A.
Nothing, the guy was very very nice.Vince E.
Customer did not leave a comment.James T.
Customer did not leave a comment.Billy A.
Service was great!John A.
Customer did not leave a comment.edithe W.
Excellent serviceKenneth T.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Robert W.
No problems with the pick up or early drop off ! Highly recommend these guys.Dennis F.
Owner was very friendly and helpfulTrisha M.
So easy with online reserve and checkin. Will use again!Benjamin P.
SELL this truck - It has 174,148 miles on the Odometer. It's been rented at least 1,000 times and U-Haul has got it's money from this vehicle. Sell it at auction to a homeless family - they will convert it into an RV. SELL - SELL - SELL.GREGORY S.
had a good experienceBobby W.
everything was perfectRoland S.
National customer service wait times are way too long. 24/7 check in/drop off on-line or on the phone are not efficient. I have had better service face to face.Randy W.
Customer did not leave a comment.Gina R.
Customer did not leave a comment.mercedez P.
Pat is great to work withIbriham F.
very happyJim H.
Customer did not leave a comment.Beverly F.
Please REFUND the "Safe Move" charges ($14.95) and send back to my credit card. I did NOT sign up for this. Also, and this is a BIGGIE, nobody was at this U-Haul location when I went to pick up this truck. The store hours said open until 2:00 PM. I got there at 1:22 PM. It then took me more than 45 minutes to get this truck using my iPhone. Absolutely the worst experience I've ever had trying to rent a truck. Terrible! Worst! Uuugh!Gregory S.
Customer did not leave a comment.Alfredo L.
Customer did not leave a comment.David C.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.lee V.
The no contact pick up is terrible. Not only is it very slow but I was never informed that as a military member I would need to upload a copy of my LES. I was already at the location after I was told to upload it. I ended up having to go in and check outCarlos M.
I rented a 15-foot truck at 29.90 per day. How did my intown rental, with taxes and fees, end up costing $163?Daniel S.
The no contact check out with a bit of a confusing processThomas H.
Online was easy to use.Ryan A.
Nothing, Pat shannon was excellent to work with. I will most definitely refer folks to him. Rated Top A in my eyes.Donna B.
Customer did not leave a comment.Hubert C.
My reservation location was changed 20 minutes before the pick up time, at least that's when I got the email notifying me. This added an extra 10+ miles to my trip. When I arrived the gentleman working was on a conference call to build his new home and I had to wait approximately 20 minutes to even speak to him. Upon speaking to him he was annoyed that they switched locations for me to pick up from him and had to redo the information in the system multiple times. He said he would follow up with me today regarding the reservation issues as well as comping mileage due to it being out of the way. I attempted to call him from 8 AM until now and his line has been busy all day. I drove down to the location which has a locked door and you have to buzz win. He did not answer the buzzer either. This man also added an additional $19.60For gas when I have a receipt showing that I added $15 and some change to fill the gas tank back up to half which is where it was when I picked it up. So now not only am I being charge for the extra mileage that you guys caused but I cannot get in contact with him to have him remove the gas fee as it was not needed.HEATHER H.
No one was there to check in the vehicle, possibly because of the pandemic. However everything else went great. Very convenient and I'll probably turn in a vehicle there again in the future.Luke T.
Customer did not leave a comment.BARBARA B.
The truck I had was very much a moving death trap. Over 160 thousand miles. No front end truck was all over the road hard to control.when returned the owner also agreed. Said it was on its third life.Dan J.
The employee was great, but the truck was dirty, your app is awful and I got billed for safemove with I don't know what that is, and nor did I opt to take it outDrake C.
Guy told us it would fit a one bed room apartment, that was false. There is no way the rental could fit items like coach and mattress. Barely for half of our stuff.Kimberley M.
A very good experience, quick and smoothDavid C.
Excellent and fast service.Julio cesar O.
Customer did not leave a comment.James M.
Customer did not leave a comment.James S.
It seems way to expensiveJohn R.
I visited this location to rent a trailer, not be exposed to a person's political views or misogynistic comments. I recommend the owner/manager of this location keep his personal views to himself and rent equipment as expected.Cardale H.
Customer did not leave a comment.Nicole P.
The connection with U-Haul customer service is horrendous. It takes an average of 15-20 minutes to get anybody and twice after that they couldn't help me! The pick off location owner was very helpful and cleared most of that up for me!Randy W.
My overall experience with U-Haul was amazing.Sonya R.
Pat was very helpful and knowledgeable and supplied top notch equipment.Thomas H.
Customer did not leave a comment.Terri P.
Customer did not leave a comment.Kirk P.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Jerry S.
When I first booked A truck for pick up in Omaha I was told $205 total cost. I called back, I needed to pick it up in Bellevue. I was told it would be $226 total cost. She couldn't tell me why it was gonna be $20 more. When I got there I was told it did not include insurance and that I would have to fill up the tank before I dropped it off. I declined the insurance and after I filled it up I was into $260. I felt I was misled on the cost. The truck I rented definitely needs shocks, it was the most horrible ride from Omaha. Needless to say I was not happy with my experience with your company.Karen M.
Customer did not leave a comment.Ellen S.
Would only ask to please send a copy of the final receipt. Was told I'd get one in my email, which I never received.William W.
The online portion was difficult for me to use.. may have been operator errorMichael O.
Customer did not leave a comment.Tonya B.
Customer did not leave a comment.FRANK R.
Customer did not leave a comment.ANTHONY L.
wonderful experienceJacob S.
these guys are the best in BellevueGrant H.
Customer did not leave a comment.ronald P.
We couldn't have been happier.Edwin B.
Amazing jobSAMANTHA J.
Tremendous customer serviceJulie D.
They did a splendid jobBrian C.
Customer did not leave a comment.Paul C.
The web-app didn't work to check me in. I had to go inside and get checked in. The man who checked me in was very friendly and helpful. I'd recommend this location. I do think U-Haul needs to work on their mobile technology a bit.Benjamin W.
Customer did not leave a comment.Robert F.
I did not receive my add-ons. Utility dolly was not inside the truck at pick-up. Furniture pads were not inside the truck at pick-up.Ashley W.
Customer did not leave a comment.Geordan F.
Trailer worked great picked up my new riding mower thanks DaveDavid D.
Customer did not leave a comment.randy K.
This location is always great!Carolyn W.
Not sure what the extra $14 charge was for on our bill. Also disappointed we requested the truck for 2 days but told we had to have it back by 11am the next day so we only had it for 1 dayKathy H.
The gentleman working the front desk is hilarious and really helpfulBenjamin V.
This location closes at 2pm. But overall ease and service was outstanding.Joseph M.
Customer did not leave a comment.Jason B.
The service I received was excellentALONZA J.
Horrible customer service!cathy L.
Not clear guidance on what we needed to do to get the keys since the are not doing in person contact. Had to verify at least 2 other people. I was told we were supposed to be able to talk to someone about potentially getting a military discount at this location and no one was there to help. Instant messenger took a while to get back and help us. It was very frustrating.Cole L.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.james B.
The man at the front desk is unpleasantJerod B.
Nothing. Pat was very helpfulMark W.
Customer did not leave a comment.Zachary M.
I declined the SafeMove coverage and when I was billed the bill included a $14 charge for SafeMoveRyan S.
Customer did not leave a comment.Cari W.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.JOAN R F.
Customer did not leave a comment.Michael W.
By far best UHAUL experience. Quick, friendly, professional and way above expectation. Pat was a great help, would def recommend this location. 5 starsjason B.