Customer Reviews for Cashway Lumber

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cashway Lumber

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Mckaley H.
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Customer did not leave a comment.

Trina C.
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Clint B.
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Colby S.
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VANESSA H.
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betty E.
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Ensure trucks are available when customers arrive. If not, obtain one from another location. I arrived from Tennessee and had to drive to Odessa where a truck was available.

Alex G.
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Customer did not leave a comment.

Leroy B.
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Your return process takes too long. Clerk had to use both computer & phone. Dumb.

Andy N.
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Customer did not leave a comment.

Barbra K.
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Computer crashed and it took 45 minutes to pick up a reserved 6x12 trailer.

Bertha R.
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Amy R.
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manuel T.
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Was charged for 24 moving pads and given 12. Had to pay replacement fees at drop off location.

Charlie G.
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Customer did not leave a comment.

Melissa B.
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People are very friendly and very helpful

ERIK C.
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The trailer had two defective tires, and required a delay of 3 hours for support staff to come and change the tires. The individual responsible for changing the tires only changed 1 instead of both, said he would return to change the second and never did. The delay caused a significant alteration to our travel plans. Very unsatisfied with service.

christopher S.
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Good job!

Diana W.
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Customer did not leave a comment.

Charlie C.
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Very prompt and welcoming. Great staff as well as personal!

Michael S.
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Customer did not leave a comment.

Joaquin H.
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Seth M.
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These folks were GREAT! Helpful, knowledgeable, willing to go above and beyond to make sure we were taken care of! Good U-Haul Representative!!!!

Larry M.
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service rep. was very helpful and polite

Juan V.
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Exellent

Danny T.
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Customer did not leave a comment.

John D.
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They did not have all the equipment I requested. It was not the location I requested. The express check-in did not matter with this location.

CLARENCE B.
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Karen M.
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Gas tank only had 1/4 tank but my original receipt stated 1/2. The cab was NOT cleaned before I took it plus I had to take the truck over to the UHaul company to get the tire replaced because it was low.

William F.
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I would suggest that when it is extremely hot, the customer is old and wearing dress slacks and shirt, it would in my opinion be better service to hook up the trailer for the old guy and not merely ask the customer if he needs any help. I guess next time I will insist they hook up the trailer.

J F S.
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David M.
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frederick T.
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David G.
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Train your customer service representatives so they know how to do their job, not just guess and rent equipment that people can not use, like they did with me. This was a terrible experience for me! Took 21 hrs to get to my destination ! 3 times longer than usual.

Lona C.
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So very kind and helpful when we return the truck. Needs no improvements at this location they do their job very well. Stacey was a great help.

Shae S.
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Customer did not leave a comment.

pablo N.
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Kenny O.
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I have been actively using uhaul on Univ. and Kermit hwy. those ladies were the best. This Cashway lumber is very disappointing. The 26' had trash in the bed. The 2- dozen blankets I reserved a month ago were not available. The cab had rotting cigarettes in the cab. That was nice to smell the entire trip. No cruise control, so I had to use a 1960's style driving system for 1100- miles...thank you for that. This is clearly the few instances I will discontinue using or recommending uhaul.

mike W.
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made it easy and friendly

Gloria H.
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We were able to drop off our U-Haul at this location with no issue. However, our initial drop off was on Andrews Hwy in Odessa TX. This was the location named on our paperwork and once we arrived they simply told us "Well I don't know what to tell you but you can't leave it here"and sent us to the County Rd location. I did NOT receive any email notifying of this drop off change.

Nicole A.
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Customer did not leave a comment.

John C.
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I actually dropped it off at U-Haul Moving and Storage, 3001 Andrews Hwy, Odessa Tx, 79762. Store number 740058. The above review is accurate, just not the location.

bret J.
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Cashway was great. BUT....I spoke with a UHaul rep who said there were no trailers available In Odessa TX where I live. There was one available in Midland so it was reserved there, so I drove there. Upon arrival I was informed the trailer was reserved for 3 parties! They said one was available in Odessa....so I drove all the way back to get it.

Charles N.
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Jeff G.
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Matt T.
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Drop off was ok i drop off after hours due to being stuck on road

Tammy P.
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Customer did not leave a comment.

Darrell L.
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The management at U-Haul at 2601 N. County Road, in Odessa, Texas was extraordinary. He went out of his way to explain the costs. I really appreciated the help. I will definitely shop there again.

Sylvia V.
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Customer did not leave a comment.

JOEL A.
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ELEAZAR R.
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There is another store in Odessa, in Andrews hwy, the people that run that store did not help me at all, he was rude to the point that I had I to leave and find another store.

kayla H.
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jeff S.
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I was greeted friendly and assisted well until it came time to unload the trailer. Then I was told to just leave it beside their building....it's a good thing I didn't need help unloading it because there were no volunteers available.

Mandy M.
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Customer did not leave a comment.

MARIO G.
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Your company is not honest I returned the trailer (4) hrs after I use , same day and now you are charging me over $100 dollars That is not fair Will not recommend your company at all If you look at your records I have been using your vehicles in the past , but now have to think about it

Vaughn B.
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Customer did not leave a comment.

david S.
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In an Out in no time. Great Service.

Diane L.
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I contacted uhaul to reserve a trailer but when I arrived the representative at the store informed me that in fact a truck was reserved and that she had no trailers available. I informed her that my reservation was for a trailer that a truck was unnecessary but she simply shrugged her shoulders. I fully understand that the mistake was not hers but as a representative of uhaul it was her duty to correct the wrong not place the blame on the customer.

Philip T.
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Mike M.
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cedric B.
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Betelhm W.
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U have to clean inside at driver and passanger

dean G.
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Customer did not leave a comment.

Jonathan P.
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This location aloud me to leave with a bad tire (they even knew it) and then wanted me to take it to another repair facility on my own time .. the whole process took about 5 hrs to complete. Would NEVER go back

Craig W.
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See separate email

Rhonda T.
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Customer did not leave a comment.

heidi V.
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We didn't immediately realize this however, when we loaded the trailer we heard a really bad knocking noise. I inspected the trailer and found the tires to be alarmingly loose! The lug nuts were on tight, it was the Hub itself. So loose I doubt I would have made it very far, the wheels would of certainly come right off! There was so much play per wheel I was able to "jiggle" the wheels back and forth more than an inch on either side, as if it were a toy! This is extremely unacceptable and extremely dangerous! The service and Tech that I worked with were top notch however, 10 out of 10! Which still does not excuse potentially placing my famliy in a dangerous situation, thank the Lord for the Tech, he was great and replaced both hubs!

Jeremy H.
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Customer did not leave a comment.

KELSEY N.
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RAYMOND G.
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Garland L.
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No pads no boxes

Pamela B.
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Debra. W.
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PATRICIA F.
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Jack T.
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JAMES A.
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Representative was very polite & helpful, but equipment was very dirty, tires were low, & mechanical parts needed to be cleaned & lubricated. I did all of the needed maintenance myself & still ended up having a tire throw tread from it.

DAVID H.
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No one knew what the heck they were doing. I reserved the trailer for two days. When I showed up to pick it up they told me I had only reserved it for one day. The guy tells me to have it back by 5:45pm. When I showed up at 5:45pm they had closed at 5:00pm. So I just left the trailer there and the next morning when they checked it in they charged me for a third day and I didn't even have the trailer any more.

Jerome P.
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Understaffed, waited 25 minutes to buy boxes. Poor girl was swamped.

JOANN M.
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Customer did not leave a comment.

Neszi M.
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Hope to see 10 foot trucks with ramps.

TAMMY A.
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GARY C.
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ADALBERTO A.
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STEPHANIE M.
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DWIGHT R.
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none

Brian P.
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DAVID C.
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Reserved 3 days pryor, had no blankets,no dollies,and no furniture dollies. Didn't make any effort to find any.

edgar G.
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Great kid, very helpful and professional.

MIGUEL B.
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fast service

corina W.
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Customer did not leave a comment.

COURTNEY T.
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GINA F.
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Very slow to get paperwork done. Computer froze, kept getting help from others. Stopped during middle to visit with co-workers. Terrible place

CHRIS L.
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Customer did not leave a comment.

Glen R.
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JAVIER D.
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KARON S.
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ANDREW V.
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JOANNE B.
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BRANDON R.
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Lower y'all's prices...... When people move they need a more budget friendly rout

MICHELLE M.
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Thanks!!!

NELSON M.
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To actually have the truck you need or comp you the difference

No reviews have been submitted for this location.

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