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Varonica P
Customer Reviews for Cass Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was only 1/4 full. Not fun to have to gas up before a trip and costs me extra $ as difficult to judge how much to put in
Sonya HExtremely unorganized and hard to check in online.
Renea ADrop-off location charged me a $25 cleaning fee without any explanation. As far as I'm concerned, the truck was dropped off as clean as when I had picked it up. So I believe that the cleaning fee was an unwarranted charge, especially since I left the vehicle with over a 1/8 tank more gas than was in it upon receipt.
Paul AI like the self check in and getting the keys on my own, especially on short notice. Would like the process to be a little quicker and fewer steps.
James BThe lockbox is not covered, and we were standing in the rain the entire time we were doing mobile check-in.
Kirstie Ffix your app ... it sucks ... maintain your equipment ... no shocks, check engine light, impossible to adjust outside mirrors ... took 40 minutes to check out ... and i never was able to check back in.
Robert OGood location good trucks
Juan Rthis was put in for a pick-up due to the lack of knowledge of using a smartphone app. Once there it took over 30 minutes to gain access to the truck. and when we returned there were several charges that came up on the credit card when this prepaid when ordering this truck I am just so upset that this was charged on order, then on pick up of the truck and another on return we did not use this truck for more than an hour
Tamela B1. The equipment was sufficiently clean, Ok. 2. The link provided, THE APP navigation were NOT AT ALL INTUITIVE nor flowing. It required a lot of looking into multiple pages, and menus JUST to find where and how to get the reservation vehicle. 3. The Phone Customer Service REPRESENTATIVE who helped me get the vehicle and get me through the automated process was above average, very helpful, EXCELLENT!!!
JUAN CWhen I arrived to complete the check-in process on my mobile device, it took so long for the approval after I had successfully took selfie and provide front and back license. I had to call the 800 number which was annoying and they had to push it through. The app needs work because it did the same thing when I returned the truck. The page kept circling. Once that is improved, this will be a great process.
Jannitta GThanks for taking care of my forgotten item.
Boning YMileage of the truck was very poor.
Vikash GThe address is Baltimore Ave (Not Blvd).
Edward DThis location was closed so we just dropped the keys.
Scott HRental website was very slow the day of pickup. Not certain I would have been successful without the help of the attendant, who happened to be there prior to the 9am opening. He was extremely helpful and kind.
Jennifer BInform customers about hidden fees
courtney hPerfect thank you
Kevin LThe truck reeked of cigarettes and the tire pressure light came on immediately.
Elise RI have been coming to this same location for years and the owner Charlie is very efficient, professional and kind, no lines or waiting like renting from other locations, Highly, highly recommend this location!
Derek FEverything was very Good. The attendant was on time. professional and prepared with the information that was required. Bill was prepared. Keys were ready. All was set.
Dave FI had some difficulty getting the key from the lock box, I didn't know once you enter the passcode you have to turn the small silver lever all the way to the right, then pull lock open.
Betty OEverything worked out great!
Deshon MThe Owner was outside at the Truck waiting for me to arrive. Very helpful getting me on my way with the online Apps, would highly recommend. AAA+++
William EThe customer service was excellent.
Jeremiah WGreat location for Greenbelt and efficient service.
Betty OMore lighting
Ilma MNothing that I could notice.
Michael RMobile check-in didn't work, we were lucky someone was there, and even so it was complicated and cumbersome.
Eugene HBehavior of this branch is rude. They overcharged me and did not answer my emails. I went to their office 3 times and when they see a costumer, they enter the building, lock the door, and pretend that no one is here. I never suggest my friends to use their services.
Samrad BTruck was parked in a way that made it difficult to pull out.
Sage LThe only thing that I did like is sumite my driver's license the day before and when I went to pickup up the rental I had to submit another copy this slows the proces. Other than that I love the convince of it
Mohamed BEven though the place was not inviting it was convenient so thanks for allow me to use U-Haul
Shelia QIt was very difficult getting in contact with your representative and when I called your customer service the lady was rude. If you're going to have this type of setup I would advise better customer support and a more diligent on site assistants.
Wilfred DI would like to recognize Mr. Charlie for being so kind and professional assisting me with the rental truck on Monday, January 17, 2022.
bibidi aCharlie was great. Thanks
MICHAEL RThe lot could have been a little more well lit. I’m not sure what you consider clean but the cupholders inside the cab and on the outside was visible dirt. Also it took very long to even get the truck once we arrived at the lot and that really ate into our moving time.
Toni MBe sure the gas cup is not so tight that it's harder to open
Christopher AApp malfunctioned and I couldn't complete the dropoff.
Timothy Cgive some info to the people who are dropping off the vehicle we had rented.
MICHAEL SThe U-Haul mobile app has bugs. After trying to upload an odometer image several times, I had to give up and ask the manager to finish the return of the truck. I'm giving ,5 stars because the location is convenient and the manager was great. But U-Haul needs better software testing and development practices. Also, on my phone, you sometimes can't see the field whole typing... Come on guys. Get it together
David JTruck is old with no shock and poor to drive for a long distance movement
Abiodun oThe location and truck were fine. It was the online rental experience that was unacceptable. Took 1.5 hours to get the truck off the lot. Terrible
RACHELLE KSee my previous comments about my pick up location. I will never rent from UHAUL and I hope nobody ever does. Worst experience of my life!!!!!
Curt RThe car I drove (with the Arizona registration) is a death trap 🪤! You need to work on the suspensions, the steeering wheel (very weak and could cause a catastrophe). Also, your customer service line must be active at all times.
Divine AI have a 7am reservation and there's a delayed pick up of 8:45 am. My later schedule was consequently affected.
Bo-Yuan H