Customer Reviews for Castaic Collision Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Castaic Collision Center

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marcia f. on

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Customer did not leave a comment.

Eric S. on

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Not sure if anyone reads these from the company but it would be good to see if anyone will respond to me since no one has yet. This was not a good experience. Went to pick up truck. Was told there is no gas because truck was dropped off late. Gas light was on. Was told I needed to put gas in it. Also was told I would get a $28 gas credit. ONLY GOT $16 credit. Was told that since the gas was empty and gas light was on was told don’t need to bring back with much gas in it. But brought back with more gas in the truck then when I picked it up. When I got in the truck and turned the truck on I told the guy that I don’t even think there is enough gas for me To get to the gas station so he followed me to make sure I didn’t run out of gas. Also when I turned on the truck the low tire pressure light was on so I also needed to put air in the tires which the U-Haul guy said he would put the air in. I don’t feel that I should be paying for the miles that I needed to drive out of my way to get gas and air. Very inconvenient. That should not be my responsibility. The truck was so dirty that I was barely able to see through the front window. The radio was not working. It kept going off. This was not a big deal but this just shows the bad experience I had. I have rented u-hauls many times and I never felt uncomfortable driving one like I did with this one. The engine kept making noises throughout the drive as well. When I saw my final invoice that the company already charged me, I noticed that I was not charged correctly. There was no way to get a hold of someone at the office. No contact number. Just emailing back and forth with very little response. I will be letting people in the community know about this experience and about this place. Very disappointed that not one person has reached out to me to talk to me, but was very quick to charge me and charge me wrong. I am still waiting for someone to call me To make this right. Will NOT be using this place again. This u-haul facility is at 30629 The Old Road.

Gina S. on

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Customer did not leave a comment.

Jason R. on

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Trevor is awesome! Any time I need a U-haul I will go to this location.

Chris T. on

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Seriously, I reported this 4 days ago and I'm still getting text updates. I spoke with a representative who told me it was an internal error on your end. Please refrain from contacting me further.