Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and very nice well maintained facility
DONNA M
|
Overall Experience
Rating:
5.0
Very safe and secured with cameras everywhere
Raymond C
|
Overall Experience
Rating:
5.0
Great experience
Mike D
|
Overall Experience
Rating:
5.0
Great service
SANDRA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barrett W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raven W
|
Overall Experience
Rating:
5.0
Well secured facility
Molly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W
|
Overall Experience
Rating:
5.0
Easy drive up access
Robben H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela G
|
Overall Experience
Rating:
5.0
Great service
Carly Z
|
Overall Experience
Rating:
5.0
Great location
Trudy O
|
Overall Experience
Rating:
5.0
Great drive up access
Gail C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dipika B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA W
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristine H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pavel G
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONA H
|
Overall Experience
Rating:
5.0
Easy access
Chad P
|
Overall Experience
Rating:
5.0
Great drive up access
Thomas C
|
Overall Experience
Rating:
5.0
Great location, easy drive up access.
Haley B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blakely S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew C
|
Overall Experience
Rating:
5.0
Great location
JAMES S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meghan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda R
|
Overall Experience
Rating:
5.0
Clean unit and easy drive up access
Dave C
|
Overall Experience
Rating:
4.0
We have stored at Castle Keep for a number of years.
We did not know how clean and tight the units were in Hygiene until we rented where we live now where our belongings got blown full of dirt.
We loved the country quietness of Castle Keep as well. We would recommend them to our
friends. Thank you!
Roxanne B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley R
|
Overall Experience
Rating:
3.0
I made my reservation by talking with a customer service representative. She was very helpful and nice. That part was easy. I told here where I wanted to return the truck, she supposedly made a note of it, but when I picked the truck up they asked again where I would be dropping off the truck. I gave them the location I gave the rep when I made the reservation and they said that wasn't on their map so they made a note that the drop off place was undecided. Then I get a test saying that I had to drop the truck off in Hygeine Co. That was NOT where I wanted to drop it off. I would expect better coordination from a company that has been around for a long time. That part of my experience was harder than it should have been. If I can help it I won't rent from Uhaul the next time I need to move.
Kellie C
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom K
|
Overall Experience
Rating:
5.0
Great service
Kerry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brad L
|
Overall Experience
Rating:
5.0
I rent from Castle Keep often and staff is very helpful and I am able to leave my car onsite while using the Uhaul truck. Excellent service and great place
CECE S
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PARKER J
|
Overall Experience
Rating:
5.0
Well maintained facility
Jonathan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura S
|
Overall Experience
Rating:
5.0
Excellent location for parking space.
Tammy K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig L
|
Overall Experience
Rating:
2.0
The location is okay. Just had the run around getting the truck and very hard to back up the truck very tight surroundings and posts in the way
Craig T
Rating:
5.0
Great location
MARLYS D
|
Overall Experience
Rating:
5.0
Great location to store RV.
FRANK I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia M
|
Overall Experience
Rating:
5.0
Great location and friendly staff
Eric M
|
Overall Experience
Rating:
5.0
Signed in online, rented the storage room I needed. So smooth! no problems!
Richard W
|
Reservation
Rating:
5.0
Great location, easy drive up access to load and unload
Steven B
|
Overall Experience
Rating:
5.0
Awesome place
Kennyth M
|
Overall Experience
Rating:
5.0
Very secured location
Kayla M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
|
Overall Experience
Rating:
5.0
Good service
Tawna D
|
Overall Experience
Rating:
5.0
Secured facility
Austin M
|
Overall Experience
Rating:
5.0
Great location, not very visible from the street but very secured
Kimberly T
|
Overall Experience
Rating:
5.0
Rented this unit for over 20 years and never had an issue, very secured facility.
PAUL D
|
Overall Experience
Rating:
5.0
Excellent service
ROBERT F
|
Overall Experience
Rating:
5.0
Secured facility
KEVIN S
|
Overall Experience
Rating:
5.0
Had a unit for years and never had an issue.
Patrick B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle W
|
Overall Experience
Rating:
5.0
Great location and friendly staff
Benji B
|
Overall Experience
Rating:
5.0
You get everything you need when moving; moving trucks, moving supplies and storage
Cole R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna S
|
Overall Experience
Rating:
5.0
Had a unit for years and never had an issue, great friendly staff and outstanding service
ROSA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack R
|
Overall Experience
Rating:
5.0
Didn't end up renting the unit, but staff was easy to work with.
Chris G
|
Reservation
Rating:
5.0
Didn't end up needing the unit, but reservation process was super easy.
Chris G
|
Reservation
Rating:
5.0
Secure facility, easy access for renters, in a nice in-between area for Longmont, Lyons, Berthoud, and the mountain areas.
Carol C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly M
Rating:
5.0
As I told 2 of your employees, I have been Very Happy leasing a space at Castle Keep. It was convenient for me plus always clean and looked after plus I felt safe. All the employees I have dealt with in person and over the phone have been polite and helpful. Plus I was Glad you had a clean on-site porta potty for those days I spent a couple of hours diving into my stuff! 😁 Thank You Again and I will be back some day! Yes, I would recommend this facility!
SHERYL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris W
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stylios T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lydia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mallory L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesus M
|
Overall Experience
Rating:
3.0
The dealer was great, but the U-Haul online check out absolutely sucked. Before leaving to pickup the van I got an email to upload a photo of my driver's license, which I did. Then when I'm at the dealer after hours to check out your app tells me I need to upload a photo of my driver's license again, WTF? Then it wouldn't accept my photo and asked for someone's phone number or my passport for verification. Oh yeah, I always carry my passport with me. I finally had to call the dealer and ask them to check me out. They were very helpful, but your online service needs some serious help. Then when I'm all done returning the van and use the app to view my printable receipt it comes back with an error. There wasn't a single good thing about my online experience with U-Haul. Will never use it again, and this is coming from someone who does everything online.
Wayne B
Rating:
5.0
Friendly staff and great facility
Donald W
|
Overall Experience
Rating:
5.0
Good facility
Lexy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla M
|
Overall Experience
Rating:
5.0
Has my units here for over 20 years and never had any issues. Great service and great people to work with
Nancy D
|
Overall Experience
Rating:
5.0
Great location in Hygiene, nice drive up units
Pam M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis W
|
Overall Experience
Rating:
5.0
Good service
Clay D
|
Overall Experience
Rating:
5.0
Awesome service, locally owned
Shannon H
|
Overall Experience
Rating:
5.0
Great location and friendly staff
Austen F
|
Overall Experience
Rating:
5.0
Great location out of town, affordable and great service
Amber B
|
Overall Experience
Rating:
5.0
Been a customer for years and return every time I need to store my things, they are very accommodating and have trucks for rent and make your move much easier
TERRYL A
|
Overall Experience
Rating:
1.0
No person on the property, even though it was promised on the web site. No clear boundary between U-haul and neighboring private residence.
No clearly marked parking space for either trucks or your car. There were a legalese notice that customer is responsible for legal parking of the truck, without explaining what it means at this location.
I got a charge for "decal on a driver side" (whatever it is) I pretty sure I didn't hit anything. I was made to pay $18 for some insurance in advance. Wouldn't you expect that it cover something?
Truck is fueled to one half of the tank and required to be refueled to the same level. I wonder how would you do it except trial and error. Is it done on purpose? Could customers just got charged for the fuel or refunded for additional one?
Ilya Z
Rating:
4.0
Customer did not leave a comment.
Robin O
Rating:
5.0
Best prices
Sara K
|
Overall Experience
Rating:
5.0
Great service with super accommodating staff
MICHELE B
|
Overall Experience
Rating:
5.0
Great location no issues
Elin L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William L
|
Overall Experience
Rating:
5.0
Great access hours
Sharon A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory R
|
Overall Experience
Rating:
5.0
Large clean units with easy online rental
Marc C
|
Overall Experience
Rating:
5.0
Great convenient location in Hygiene
JOHN O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW R
|
Overall Experience
Rating:
5.0
Super nice and friendly staff
Shelby H
|
Overall Experience
Rating:
5.0
Great convenient location 10 minutes from Lyons
Robert C
|
Overall Experience
Rating:
5.0
Castle Keep is located in a quiet area which we always appreciated.
It is clean and orderly and our possessions were safe and dry and not
dusty. Would recommend Castle Keep.
Thank you
Roxanne B
|
Overall Experience
Rating:
5.0
Castle Keep was always customer friendly and easy to work with. Their facility has great security, lighting, and very clean. I would highly recommend their storage and u haul rentals!
Kimberly B
|
Overall Experience
Rating:
5.0
Nice and quite location.
Mike S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gordon C
|
Overall Experience
Rating:
5.0
Awesome location
Benjamin M
|
Overall Experience
Rating:
5.0
Great place
Jimmy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara A
|
Overall Experience
Rating:
5.0
Good RV spots to rent on a month to month lease
Stacy E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mark K
Rating:
5.0
Customer did not leave a comment.
Jessica W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabry C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isabel H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YAHN G
Rating:
5.0
Great location, easy access and very well kept
Mario R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Omar F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benji B
|
Overall Experience
Rating:
5.0
Access always worked and everything was well maintained. No issues at all. Highly recommended.
LEO J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blakely S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tasha G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest H
|
Overall Experience
Rating:
5.0
Easy location to store RV's , easy access
Jay B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristi C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara S
|
Overall Experience
Rating:
5.0
My experience could not have been better. I felt completely accommodated. It was quite remarkable.
BENJAMIN D
Rating:
5.0
I had a great experience with Castle Keep Storage. The staff was helpful, kind, and responsive. It helped make a difficult situation a less stressful and I’m grateful for that.
ERIKA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY R
|
Overall Experience
Rating:
5.0
The office staff was great! They were always responsive, helpful and very nice.
Shelli A
|
Overall Experience
Rating:
5.0
too expensive
DONNY Z
|
Overall Experience
Rating:
5.0
Excellent experience with Castle Keep.
James K
|
Overall Experience
Rating:
5.0
Nice facility
Mitchel K
|
Overall Experience
Rating:
5.0
Friendly staff
Mark M
|
Overall Experience
Rating:
5.0
Great services and awesome location
Arielle T
|
Overall Experience
Rating:
5.0
Great service
Robert T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerame N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don J
|
Overall Experience
Rating:
5.0
Great convenient location 10 minutes from Lyons
Jennifer A
|
Overall Experience
Rating:
5.0
Great people, they worked with me when I was late.
DAWN S
|
Overall Experience
Rating:
5.0
awesome location
Tamara K
|
Overall Experience
Rating:
5.0
One month rental with no commitments
George d
|
Overall Experience
Rating:
5.0
Rented online, no issues
Gregory B
|
Overall Experience
Rating:
5.0
Well maintained facility, no manager on site but they do answer the phone and come in with in 15 minutes.
Kaleb Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA B
Rating:
5.0
Easy drive up access
Cheryl S
|
Overall Experience
Rating:
5.0
Great outdoor parking
DONALD V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Williams I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donn N
Rating:
4.0
After U-Haul simply forgot to schedule my order on the 31st on July in boulder when no other trucks were available, they finally sent me to this location in Longmont and they were incredibly helpful! Thanks!
SEANA H
Rating:
5.0
clean and well kept facility.
TIANA G
|
Overall Experience
Rating:
5.0
I was charged for two days? ($40) instead if 1 day ($20)
I think it was a website error, I'll call tomorrow 💕
Otherwise it was wonderful!
AVERY J
Rating:
5.0
Customer did not leave a comment.
DONN N
Rating:
5.0
Friendly staff
Marcus R
|
Overall Experience
Rating:
5.0
Rented after hours at the kiosk, fast and easy
Brandon B
|
Overall Experience
Rating:
5.0
Drive up units and had no issue driving my 20 foot uhaul truck in the property
AMBER W
|
Overall Experience
Rating:
5.0
Great price
Charlotte I
|
Overall Experience
Rating:
5.0
Rented my unit at the kiosk, easy way to rent and access your unit after hours.
Brenda W
|
Overall Experience
Rating:
5.0
Great location in Hygiene, super clean and affordable
Ivonne G
|
Overall Experience
Rating:
5.0
Rented unit only for one month no issues
Kerry L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William C
Rating:
5.0
Had a parking spot for my boat here for a little over a year and never had an issue, easy access and secured location.
Curt M
|
Overall Experience
Rating:
5.0
Had a unit here for years, had access from 6 am to 10 pm and people are very prompt to answer any questions and they even call you when you forget to lock your unit. They keep their facility and great shape and make sure its secured.
Jared J
|
Overall Experience
Rating:
5.0
Nice clean facility, electronic gate and cameras on all the facility.
ANDREW R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eric T
Rating:
5.0
Rented a small unit from the kiosk and was great, got my unit and was able to access right away.
Jared R
|
Overall Experience
Rating:
5.0
Had a small unit for a few months here, great service and I liked the fact that the facility is a bit hidden of the road and is gated and has cameras. Great secured place
Hazel M
|
Overall Experience
Rating:
5.0
Had a parking spot for my boat and was easy to back it in and had access to it when ever I needed it. Great location
JAMES W
|
Overall Experience
Rating:
5.0
Love this place
Kelly M
|
Overall Experience
Rating:
5.0
Store my stuff here for a year. Didn't have any issues very secured location.
David Z
|
Overall Experience
Rating:
5.0
Store my stuff here for a few months while I was moving and it was great, they only require a 5 days notice to quit. Easy going and friendly people
James S
|
Overall Experience
Rating:
5.0
I loved this place but I moved to their new location closer to my house. This place was always secured and well maintained.
BONNIE B
|
Overall Experience
Rating:
5.0
I store my boat for a few months. The place was easy to back in to.
Jason R
|
Overall Experience
Rating:
5.0
This storage location is great, all units are drive ups and you can drive a big moving truck all the way around the facility with out any issues.
JOE W
|
Overall Experience
Rating:
5.0
Had a 10X20 to park my car and it was great, they gave me the easiest unit to drive my car in to. Never had an issue and the property seems very well maintain. And you always get a human on the phone when you call.
CHARLIE M
|
Overall Experience
Rating:
5.0
I may have moved out of this unit, but I'm still with the company, just at their new location.
Gary L
|
Overall Experience
Rating:
5.0
Close to my home, and not many storage facilities are, so thank you for thinking of those of us who live outside of town!
Joan P
|
Overall Experience
Rating:
5.0
Thank you guys for the help I will recommend for future customers!
Brandon B
|
Overall Experience
Rating:
5.0
Very clean and safe and private. I will use Castle Keep for my future storage needs.
S A
|
Overall Experience
Rating:
5.0
I had to rent some storage space due to the pandemic, and NOT ONCE did they increase their prices during the pandemic! I've heard horror stories from my friends about their storage unit rates going up 3, 4, 5 times! So glad I rented from them!
Jane P
|
Overall Experience
Rating:
5.0
A lot of outdoor storage places don't have good lighting, not the case here. There's good lighting no matter where you are inside the gate.
JEREMY R
|
Overall Experience
Rating:
5.0
I was impressed that even when it snowed the facility was back to normal within 24 hours, even after a huge blizzard.
SIMONE K
|
Overall Experience
Rating:
5.0
100%👍👍👍👍👍👍👍👍
Juan A
|
Overall Experience
Rating:
5.0
This was the first time renting a storage unit and found the entire process easy and effortless at Castlekeep! The location was fairly close to our house and we had easy access to the facility.
Claud A
|
Overall Experience
Rating:
5.0
Great secured location, great access hours and very friendly staff.
Bradley W
|
Overall Experience
Rating:
5.0
Great location and very secured. I stored my truck and belongings while out of the country and had no issues.
Jake G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENNEN B
|
Overall Experience
Rating:
5.0
Had no issues and facility is well maintained.
Mark R
|
Overall Experience
Rating:
5.0
Love this location, has a kiosk to make payments and it is secured with an electronic gate.
Lorraine K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob B
|
Overall Experience
Rating:
5.0
Excellent security and service!
Cathy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUINTON R
|
Overall Experience
Rating:
5.0
Castle Keep made it extremely easy to rent a spot for storage. The staff was extremely friendly, explained the process clearly and made it so quick ....
would definitely recommend.
MELISSA G
|
Overall Experience
Rating:
5.0
Castle Keep storage is very well kept and very secure. The management is awesome. And easy to work with.
Mike M
|
Overall Experience
Rating:
5.0
Excellent service. No complaints.
DANIEL R
|
Overall Experience
Rating:
5.0
I have rented here multiple times. I love the location and the convenience of the onsite kiosk they have availiable to rent units and make payments.
Antonio S
|
Overall Experience
Rating:
5.0
Clean, secure storage and convenient location.
KEITH J
|
Overall Experience
Rating:
5.0
Castle Keep Storage is highly recommended!
Kathleen O
|
Overall Experience
Rating:
5.0
Excellent!
MARY C
|
Overall Experience
Rating:
5.0
These are the sort of folks one wants to do business with. Professional, courteous, kind, helpful, always available..... can’t say enough positive things!
MARY K
|
Overall Experience
Rating:
5.0
Did a great job
CHRISTOPHER C
Rating:
4.0
Customer did not leave a comment.
Jonathan K
Rating:
5.0
Great location and very convenient.
Karla N
Rating:
5.0
No problems!
Jared J
|
Reservation
Rating:
5.0
Nothing to improve on I was totally impressed with how easy to book on line and return and any questions I had I called the local number and they answered on first ring and more then happy to help or answer questions would recommend them to everyone
william b
Rating:
5.0
I highly recommend Castle Keep for Uhaul's and storage units.
Jennifer B
|
Reservation
Rating:
5.0
Clean, secure storage.
todd m
|
Reservation
Rating:
5.0
Everything was perfect.
Danielle S
|
Reservation
Rating:
5.0
Clean, secure storage.
Meredith R
|
Reservation
Rating:
5.0
Great, convenient location!
Karen G
|
Reservation
Rating:
5.0
Clean and secure storage.
Alexander V
|
Reservation
Rating:
5.0
Facility and staff were wonderful.
Kate R
|
Reservation
Rating:
2.0
The information stated it was open but no one there! We had to do a self check out which was not expected!
Donald F
Rating:
5.0
Excellent!
Mark W
|
Reservation
Rating:
5.0
Very happy I chose Castle Keep Storage.
Fatma A
|
Reservation
Rating:
5.0
price, management, location all excellent!
Josefina Z
|
Reservation
Rating:
5.0
Nice, clean facility and a great location!
Noah P
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Jeff L
Rating:
5.0
Great location, very convenient and very friendly staff
Bryan Y
|
Reservation
Rating:
5.0
Great location and friendly staff
Clarence H
|
Reservation
Rating:
3.0
Customer did not leave a comment.
Sarah F
Rating:
5.0
The manager was really nice and to the point. Everything was explained to me and made sense. I've rented from here before so I know it's a secure facility.
kristy h
|
Reservation
Rating:
5.0
Great location. Easy access and very clean!
Laura B
|
Reservation
Rating:
3.0
Location was fine, but Uhaul needs to ensure the customers download the phone app if that's really a requirement. I had to call the number on the email, and the person spent 10 minutes to get the information needed to get me the lock box combination to get the keys. Glad she was able to help, but if all that could be done via the app, it would have been nice to know.
Jerry R
Rating:
5.0
Customer did not leave a comment.
chutiyapong s
Rating:
5.0
Very personable and attentive staff. Storage unit area well kept and clean with good security at the site. Sadly we had more stuff than the unit we reserved.
Christiane R
|
Reservation
Rating:
3.0
Customer did not leave a comment.
Bill A
Rating:
5.0
Had my Rv stored here over the winter. Never had an issue.
BRIAN N
|
Overall Experience
Rating:
5.0
Great managers, they gave me a second month for free and they held a unit for me until I was able to get there. Great people
ELAINE F
|
Overall Experience
Rating:
5.0
Great location and they helped me with my reservation for a uhaul truck
CLINTON C
|
Overall Experience
Rating:
5.0
Manager always works with you and accommodates you to make sure you get what you need. They go beyond on helping their clients
CRYSTAL S
|
Overall Experience
Rating:
5.0
I live in Lyons and this location is only 10 minutes drive and very good prices. The managers are friendly and make sure you are taken care of.
RIANNE M
|
Overall Experience
Rating:
5.0
Better then other facilities in town that are very expensive, this location is very convenient and you are able to drive in with a bug truck with out any issues.
STEVE J
|
Overall Experience
Rating:
5.0
Great people working here, the manager helped me transfer to a smaller unit once one became available. They make sure they take care of their clients.
LOUIE R
|
Overall Experience
Rating:
5.0
Great location, clean and secured
AARON B
|
Overall Experience
Rating:
5.0
The kiosk at this location is awesome you can pay or rent a unit.
JAMES P
|
Overall Experience
Rating:
5.0
Good prices
JASON M
|
Overall Experience
Rating:
5.0
Had a large storage unit for years at this location and when I finally moved out they set me up with a reservation for a Uhaul truck at a good price.
CHARLES P
|
Overall Experience
Rating:
5.0
Great location and also they have a Kiosk that allows you to move in and pay very convenient
KARINA G
|
Overall Experience
Rating:
5.0
Was at this location for 4 years never had an issue and they helped me with my uhaul rental.
BRITANNY F
|
Overall Experience
Rating:
5.0
Great location and good prices, very friendly and also friendly management
ELIZABETH T
|
Overall Experience
Rating:
5.0
Excellent storage facility, great location, highly recommend Castle Keep for storage!
GORDON C
|
Overall Experience
Rating:
3.0
No comment
JEFF D
|
Overall Experience
Rating:
5.0
Very friendly.
JEFF M
|
Overall Experience
Rating:
5.0
they came after hours to rent me a truck
Ron M
Rating:
5.0
Great location in Hygiene and friendly people
james w
Rating:
3.0
Customer did not leave a comment.
Brian G
Rating:
5.0
Carla is an amazing person to deal with and experience met all our expectations. Thanks so much for having truck onsite as we needed a quick place to store, truck and dolly met our needs for the move.
gregory m
Rating:
5.0
Customer did not leave a comment.
jesus v
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
2.0
It felt like they were in a hurry to leave. There wasn't even an opportunity to park, or go into an office. All paperwork was done in the drive of the property. Then, they actually left the property, before I did, with their equipment.
SHERRI S
Rating:
5.0
Carla was very helpful and kind! Would highly recommend.
Timothy E
Rating:
1.0
I had booked the U Haul truck for 8am at this location via your website. We arrived a little before 8am to pick up the truck but could not access it. When we FINALLY reached someone via phone, we were told the location did not open until 10am, but no one had let us know this. This put our whole moving day off schedule and the staff were not in the slightest apologetic. I would not use U Haul again nor would I recommend anyone else to do so.
Aaron P
Rating:
4.0
Customer did not leave a comment.
Jeffrey S
Rating:
5.0
Customer did not leave a comment.
Tim M
Rating:
5.0
Outstanding customer service! I highly recommend them
Anand N
Rating:
5.0
Customer did not leave a comment.
Jason B
Rating:
4.0
The manager of this location knows what she is doing and helped my wife and I (a lot). Convenient location to central Longmont but on the edge of town so I could avoid a lot of traffic. Rex Fuller, Columbus, MT email: mtrex7114@gmail.com
Rex F
Rating:
5.0
Customer did not leave a comment.
Keith G
Rating:
5.0
Customer did not leave a comment.
SUZANNE B
Rating:
5.0
Better lighting for after dark
SUZANNE B
Rating:
4.0
The location is fine EXCEPT you shouldn't send big trucks to return here.
Martin P
Rating:
5.0
Excellent customer service
Gail B
Rating:
5.0
The office is a bit funky to find, but the service was great and very convenient for me.
SUSAN M
Rating:
5.0
Very friendly and helpful
Sheri F
Rating:
5.0
Stuff is very helpful and answered all my questions
Privacy R
|
First Impressions
Rating:
5.0
Everything went exactly as planned. The staff is courteous and fast. A++++
Privacy R
|
First Impressions
Rating:
1.0
No one there.
Brian M
Rating:
5.0
Nice guy helpful and Fastest uhaul experience ever!
Tracy K
Rating:
5.0
Customer did not leave a comment.
david c
Rating:
5.0
Customer did not leave a comment.
Tracy W
Rating:
5.0
Customer did not leave a comment.
Patrick H
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
Mary M
Rating:
5.0
It was fast and easy to rent, plus the owner had an awesome personality, made what's normally a stressful move fun.
Deanne V
Rating:
4.0
Customer did not leave a comment.
Mark L
Rating:
3.0
convenient from where I lived.
I was told I would receive a phone call the day before of my rental that never happened I had actually call the place.
I was told that I can reserve the truck for 8:30am, however when I never did hear from the place and I finally called them they said that they didn't open up until 10 but would get somebody there by 9am.
I reserved a 17 foot truck but when I showed up the only truck they had was a 15 ft.
I was told that my mileage would be $.79 a mile however when I showed up at my mileage was $.99 a mile
I was told that they would look into this but yet they still for the final charge charge my credit card for the $.99 Per mile.
Jay L
Rating:
5.0
Customer did not leave a comment.
james i
Rating:
5.0
Fantastic customer service from two employees. They helped me solve problems and get my job completed.
ANDREW M
Rating:
4.0
Customer did not leave a comment.
Gretchen P
Rating:
5.0
Customer did not leave a comment.
Jacob E
Rating:
5.0
The owner of this facility met me on a Sunday afternoon and was so helpful in getting me moved in so easily! I appreciated his high level of efficiency and pleasantness. Thank you!
Privacy R
|
First Impressions
Rating:
3.0
I was delighted by the fact that we actually GOT the Uhaul we wanted on the day we wanted it - a first in my history of Uhauling. The person who checked us out seemed to be in a hurry, kept saying he was a storage, not a Uhaul guy. He didn't know where to find the hauling instructions for the trailer (I found it in a display on his desk).
The biggest issue was that our trailer's roof leaked. It rained the first night we had it and kept raining all the next day, across Nebraska, and then the next day in Iowa. We were fortunate that the leak was over plastic totes, not furniture or cardboard boxes. And that we noticed it after night one so we could put a towel over the totes to prevent sloshing.
ann L
Rating:
1.0
Difference between pick up and drop off location was night and day.Dropped trailer at midday during the week to be serviced by speakerphone.Another customer that was also waiting to rent left because of the non-service.
todd g
Rating:
4.0
My original pick location was 5 minute away but this was changed in route to Colorado to this location 35 minutes away round trip was 90 minute time we needed for other things
Donald C
Rating:
5.0
This was my first rental truck experience and it was so easy, convenient, and efficient! Thanks for such a great experience!
Sally M
Rating:
4.0
Customer did not leave a comment.
Jeroen G
Rating:
2.0
This location needs to be either a fulltime UHaul or parttime storage unit facility. He was not there during business hours and had to wait for him to drive in to open up. Moving is too hard to not have things in order and as smooth as possible. The office was so crammed with packing blankets, etc. that I couldn't get in comfortably.
Ray M
Rating:
3.0
All went ok
tim c
Rating:
3.0
Customer did not leave a comment.
Phil C
Rating:
5.0
Customer did not leave a comment.
Mary R
Rating:
5.0
Customer did not leave a comment.
Paul P
Rating:
5.0
We were informed of a closer storage near our home which was cheaper, great service!
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Graham S
Rating:
5.0
Outstanding customer service. I highly recommend this location.
Karen B
Rating:
4.0
It took 3 places to finally get a truck that reserved earlier in the week from another location. I showed up for the truck I needed for a make-wish event. I was told I can't have it for the time I booked it for. I was sent to another facility and then had go to another one and get a truck bigger than the one we needed. So it cost more than I budgeted
GREGORY R
Rating:
4.0
Customer did not leave a comment.
Nathan R
Rating:
4.0
Facilities are clean. Walk up kiosk is very nice
Privacy R
|
First Impressions
Rating:
3.0
ck office hour are by appointment
Privacy R
|
First Impressions
Rating:
5.0
Facility was just what I needed, the manager was very nice and efficient.
Privacy R
|
First Impressions
Rating:
5.0
The gentleman who was working was very nice and helpful. The facility itself was easy to find, looked very secure, was clean, and well kept. So far, I`m very pleased with Castle Keep.
Privacy R
|
First Impressions
Rating:
3.0
We had a personal family emergency that prevented us from moving at this time.Please refund deposit. We will rent from you in the near future