There was no person present to speak with about missing equipment (pads) and the dolly was buried in weeds that I had to physically pull out to get the dolly free. Plus the 2 man crew I hired through the u-haul web site never showed up so my family had to load the truck. I was very disappointed in with the pickup of the rental. Do not use this pickup[ site again.John D.
Customer Reviews for Catskill Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I pre-ordered a hand truck and furniture mats which were not in the vehicle. I arrived on time to pick up the U-Haul truck on my moving day and no one was there on site. I called the telephone number on the door of a small trailer and the man I spoke with told me that my keys were in a locker/safe near the drop off box. I needed a combination for it and he told me to call U-Haul. I called U-Haul and the representative told me that I needed to download the U-Haul app on my phone and obtain the combination to the locker through it. It did not work, and I was then put on hold for 45 minutes. I finally hung up the phone and called back the proprietor of the Catskill Auto U-Haul location and he, called U-Haul with me on the line. We were on hold for nearly 15 minutes until a lady answered the line and began pre-registration with me again even though I had done this online one week prior. I then after a 15 minute conversation with her on the line was given a combination to the locker where the keys to the vehicle were. This delayed my moving time significantly and the people who took vacation time from work to help me move. I then opened the vehicle only to find the hand truck and furniture mats were not inside. When I dropped the truck off in Herkimer, the owner called me from the Herkimer location and asked me where the mats and hand truck were. This was a very bad experience and the service was incredibly unprofessional and disorganized.William Vasil D.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.James B.
It was very hard process to pick up using mobile. I tried to do everything on-line a head of time but had to do it again when picking up.David B.
No outside lightingJamie H.
Have a u-haul that has working lights!! We were suppose to have the u-haul brought to a closer location, and that was not done, we drove two cars 30 miles to pick up 2 u-hauls and wasted all that time and gas to get only 1, because the brake lights and signal lights didn't work, Never again!!! Don't recommend..deb S.
Difficult to get to.Eileen S.
Customer did not leave a comment.Kimberly C.
No one at the location . And no information of what to do to leave your rental there .George Q.