Customer Reviews for Trou Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trou Automotive

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John K. on

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Lot was very small for the trailer but staff was very helpful

Amy M. on

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Customer did not leave a comment.

denise c. on

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Caroline M. on

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The location itself was just fine. The people there were extremely helpful. HOWEVER: U-Haul did not send them the right equipment, instead "upgrading" me thinking that I would just go ahead and pay a few hundred extra since they apparently did not read my reservation. There was NO dolly as requested in the reservation, or any furniture pads that had been requested in the reservation, made about a month in advance, AND I had talked to a U Haul rep before I had even gone to the location. The people working at the location were wonderful, U Haul however screwed this up royally. READ your customers reservations. They request certain trailers and equipment for a reason. Do not assume you can just send larger equipment and your customers will fall for it. It's ridiculous.

MARILYN R. on

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better than most U-Haul I've been to explained a lot to me

SARAH B. on

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Quick service very nice dog and such a cute baby good job

cheryl n. on

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Second time rented from Troy - Good service and assistance ! Thank you again

FLO N. on

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Saved me Money

Brian F. on

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After refilling the gas and sweeping out the truck, the irate shop owner with his crying child, began literally yelling at me that the truck wasnt swept out and stated "im going to charge you as much as i possibly can!" I told him that i swept out the vehicle better than when it was when i picked it up, to which he yelled "price keeps going up the more you talk"... needless to say I will be disputing the charges on my credit card. Never, I mean NEVER go to this dirty, disgusting office . The man was irate, and yelled at me from the second I walked in to drop the keys off. I will never rent from Uhaul again, this man is a disgrace

Christopher C. on

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I reserved a 10 ft truck for a one way move to NY from Newark, DE. I received a phone call the day before I was to pick up my truck and was informed that there was only a 26 ft truck left. I was offered the same rate as the 10 ft truck but incurred triple the amount of tolls due to the size of the truck as well as a higher gas bill.

steven g. on

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convenient location

Bruce K. on

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The truck was waiting for me as promised, and the U-Haul personnel were very helpful. Thanks.

MAIE I. on

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Guess last guy couldn't tell time

David G. on

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What a dump. No one was there at 4:30 on a Saturday afternoon. I called UHAUL direct to let them know that I dropped a truck off.

Keith F. on

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Customer did not leave a comment.

Kaitlyn D. on

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We were charged $30 in extra fees that were undisclosed to us during the original reservation. The van was used to move a futon and piece of wood furniture from one home to another but for some reason we were charged a $20 cleaning fee.

MARILYN R. on

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good job

lewie l. on

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amazing service

Mike K. on

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Customer did not leave a comment.

bob s. on

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cab of truck was dirty coffee spills just dusty and dirty for a newer truck with 33000 miles on it, wiper blade was broke needs repareing, the filth of the store and the staff very rude. i called to complain and was told in a threating manner you know were i am located come down here and complain to my me.

Kourtney D. on

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Great staff at this location the guy was very friendly and the truck was very very clean

kenneth b. on

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Truck was very dirty inside and out. It had a foul odder inside the truck. Very foul.

Terri R. on

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David B. on

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Mike W. on

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Place looks like a junk yard but the people there are very friendly and helpful. Would recommend using this location.

stephen e. on

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Benjamin H. on

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Looks like a scrap yard

John D. on

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John T. on

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John S. on

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Christopher B. on

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They were extremely helpful.

michael l. on

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Appreciated the quick checkout and fast return.

Mark P. on

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The Uhaul website allows you to choose, setup, and reserve your rental which is very good. I used it to secure my rental with a Pay-Pal account. However, when picking up my truck, I was not able to secure the truck with my Pay-Pal account which was a total inconvenience as I was not prepared to find another means of payment on the spot. Why not allow the total transaction to take place on Pay-Pal ?? So disappointing!

Ray F. on

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Pick up was fast and easy. The manager was efficient and friendly. The drop-off procedure (for a Sunday drop-off) was explained and proved easy. There were no problems with the vehicle, a cargo van. It was easy to drive, the A/C worked great, and the mileage was OK.

Louise K. on

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The place was not fancy but the service was great.

ROBERT O. on

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Nothing, excellent to deal with.

Bill P. on

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Michelle M. on

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Vincent M. on

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Jessica S. on

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The man was very friendly and courteous.

JILL Z. on

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Quick and easy rental Antonio Is good @ what he does Explained to me every step of the way and Drop off of key couldn't be easier than a Bright orange U-Haul box

Matt C. on

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Site is a mess, but service was good.

Pamela T. on

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Provide better drop-off instructions. English language brochure. Have someone available to accept the key return instead of an empty office with hooks

Paul S. on

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Customer did not leave a comment.

ROB O. on

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Ask For Antonio he gets Stuff done

enoh f. on

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great service

JUDITH B. on

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Remove this location from U-Haul's approved pick-up locations. It does not meet nor is it a good representation of U-Haul standards based on past rental experiences.

Michelle M. on

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Great service and price . Thanks