Customer Reviews for Trou Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trou Automotive

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Mike K. on

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bob s. on

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cab of truck was dirty coffee spills just dusty and dirty for a newer truck with 33000 miles on it, wiper blade was broke needs repareing, the filth of the store and the staff very rude. i called to complain and was told in a threating manner you know were i am located come down here and complain to my me.

Kourtney D. on

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Great staff at this location the guy was very friendly and the truck was very very clean

kenneth b. on

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Truck was very dirty inside and out. It had a foul odder inside the truck. Very foul.

Terri R. on

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David B. on

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Mike W. on

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Place looks like a junk yard but the people there are very friendly and helpful. Would recommend using this location.

stephen e. on

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Benjamin H. on

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Looks like a scrap yard

John D. on

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John T. on

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John S. on

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Christopher B. on

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They were extremely helpful.

michael l. on

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Appreciated the quick checkout and fast return.

Mark P. on

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The Uhaul website allows you to choose, setup, and reserve your rental which is very good. I used it to secure my rental with a Pay-Pal account. However, when picking up my truck, I was not able to secure the truck with my Pay-Pal account which was a total inconvenience as I was not prepared to find another means of payment on the spot. Why not allow the total transaction to take place on Pay-Pal ?? So disappointing!

Ray F. on

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Pick up was fast and easy. The manager was efficient and friendly. The drop-off procedure (for a Sunday drop-off) was explained and proved easy. There were no problems with the vehicle, a cargo van. It was easy to drive, the A/C worked great, and the mileage was OK.

Louise K. on

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The place was not fancy but the service was great.

ROBERT O. on

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Nothing, excellent to deal with.

Bill P. on

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Michelle M. on

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Vincent M. on

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Jessica S. on

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The man was very friendly and courteous.

JILL Z. on

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Quick and easy rental Antonio Is good @ what he does Explained to me every step of the way and Drop off of key couldn't be easier than a Bright orange U-Haul box

Matt C. on

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Site is a mess, but service was good.

Pamela T. on

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Provide better drop-off instructions. English language brochure. Have someone available to accept the key return instead of an empty office with hooks

Paul S. on

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ROB O. on

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Ask For Antonio he gets Stuff done

enoh f. on

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great service

JUDITH B. on

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Remove this location from U-Haul's approved pick-up locations. It does not meet nor is it a good representation of U-Haul standards based on past rental experiences.

Michelle M. on

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Great service and price . Thanks

JOHN V. on

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Darrell N. on

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The overall appearance of the location looks more like a junk yard than a rental shop. However, the truck was almost brand new and the service rep was nice and helpful.

BOB L. on

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This is the only place I would rent my u-haul vehicle.

John V. on

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kathryn c. on

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I returned after hours there was no place to park, all of the lot was roped off, I had to park in this poorly paved lot in the back

Brian W. on

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Kim T. on

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The man at this location was very helpful after UHaul.com completely screwed up my order, both the truck I reserved and the supplies I ordered. Would use Penske next time for sure.

Lori P. on

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easy!

mary t. on

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Patty S. on

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Excellent service and reliable/clean uhaul.

Kimberly H. on

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So very helpful! The guy went out of his way to help me drop the trailer!! Excellent customer service!!! He won me as a customer to his business for life!!!

steven g. on

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Came after hours so parking the u it was a bit of a challenge

Dan H. on

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Very nice to deal with

Joseph P. on

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tonilynn h. on

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ROBERT B. on

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albert m. on

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Brian C. on

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Mike M. on

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The Delaware Symphony rents trucks regularly, and Trou Auto is always able to accommodate our needs with fast and friendly service. It is our preferred location.

Gerald W. on

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Approached by highly agitated individual, flailing his arms, yelling and cursing. Indicated he didn't work for "fxxxing Uhaul ", didn't care if they had this "fxxxing business". Parting comment was "fxxk the world, fxxk everyone". Son and I feared we would be assaulted.

Paul S. on

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Andrew H. on

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frank o. on

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Operator was less than disirable. Cab of vehicle was dirty and smelled. Milage was rounded up when brought back

KEIRA M. on

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Robin F. on

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Laurie W. on

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A guy on a piece of equipment, there were three men there, yelled at me to just put the keys in the drop box. No greeting, no contact other than his mean yelling, "just put the keys in the drop box".

Chelsey M. on

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Rich W. on

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PAUL S. on

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alonzo p. on

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I Brought the truck back early no Problems. .Thank you and The quarter tank was there

Brian K. on

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Dax P. on

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DOUG D. on

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TAMARA S. on

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The attendants were very helpful and informative.

JACK R. on

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I was running very late and Antonio came back to open up the shop to let me get my rental to make it back home for the holidays Thanks

CHARLENE Z. on

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Clean and organize the location a bit.

ALONZO M. on

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BRIDGET M. on

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PAUL S. on

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THOMAS W. on

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JALISSA B. on

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The car dolly tire straps were all twisted up. I had to take it apart and straighten it out myself which held me up from getting on the road on time.

Nancy L. on

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I had very good, prompt, friendly service.

Brandall W. on

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After going to another location downtown that was very nice, brand new but in a horrible area. They would not allow parking in their lot ( I was afraid to even get out of my car on the street..). I was redirected to the Trou Automotive location. While they were gruff & a bit complicated to get the process from, they were in the end very nice....I would use this location again.

ELIZABETH L. on

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JOHN Y. on

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Quentin W. on

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JOHN C E. on

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I showed up after hours and dismounted the equipment myself. The lot where the equipment is returned was unpaved and a little muddy. There was very little excess space to place the returned equipment. I managed to squeeze my returned equipment into a small available spot with some difficulty managing not to hit anything else.

MICHAEL G. on

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Had to wait for the guy to come back to rent the trailer out he had to go get his son in a U-Haul truck from school

DANIEL S. on

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fast and convenient drop off site. no hassles or anything. personnel was friendly and personal

DEBBY C. on

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I was given incorrect information. Was told I didn't have to return the truck until Monday then recvd a call from my destination location and was looking for the truck a day earlier

ROBERT W. on

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Antonio was great - They did charge me for an extra utility Dolly by mistake and he is now removing it from my bill RW

EARNEST M. on

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Christian H. on

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I needed a 6x12 trailer to move. I was currently in South Jersey and tried to reserve one for the 15th of October and there were none to be had from the White Horse pike to Cape May. I asked a few of the uhaul stores if they could have one brought in and they all said no, corparate does all the scheduling and shifting of resources. I ended up going to Delaware. The Tech. was very helpfull. However corparare uhaul can bite me.

BRITTANY L. on

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Michelle F. on

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JOHN R. on

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This location was fine. However, I am not sure I would rent from uhaul again

JESSICA R. on

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Staff was very friendly and helpful.

John E. on

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There was no one there when I arrived to turn in my trailer at 0830PM. The contact number provided for the location did not reach the crew. Eventually, personnel showed up that disconnected the trailer and sent me on my way. For a site that advertises 24hour return service, some improvement or instruction to the renter on what to do may be warranted.

LAWRENCE K. on

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Richard J. on

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ANTONI K. on

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Most helpful ! Changed the trailer from the size I had ordered which helped me tremendously. Very easy in/out of the lot, especially compared to Uhaul's crowded Gov Printz Blvd location.

kaliel d. on

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VICKY P. on

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This location was friendly and welcoming, polite, and helpful. I tried two other locations before this one. The one in Governor Printz was run and dismissive and the other one never called me back. Luckily, this location was convenient and is now my "go to" spot. And I love the dog!!

Jeffrey K. on

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MANUEL P. on

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mary F. on

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barbara c. on

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thumbs up

SUSAN B. on

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Staff were really helpful, accommodated my request for a van earlier than originally reserved. Will definitely return!

EMILY S. on

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Went over every detail with me

ROGER H. on

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Good Job