Customer Reviews for CCLA 447 Walker LLC
(U-Haul Neighborhood Dealer)

115 reviews

30525 Walker Rd N   Walker, LA 70785

(225) 304-5343

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8:30 am–11:30 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(225) 304-5343

30525 Walker Rd N
Walker, LA 70785

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8:30 am–11:30 am
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When listing the name of the business, do not use just initials. Please use the full name of the drop-off business. Was very difficult to locate otherwise.

Bryce S. 
Rating:
1.0

I did not receive a email of contract and was charged an extra fee because I didn't sweep out the bed of truck. The truck leaked water and all my belongings got wet. They charged me extra for gas and I put gas back in the truck. It took an hour to get truck due to poor internet service in place. I reported this all to company and still haven't received a call on the matter. This was my first time ever renting a uhaul and probably my last due to my poor experience

Bonnie E. 
Rating:
2.0

I was to pick a 10' truck at a location close to me but got called the day of pick up and told to pick up in at a different location. I was told (over the phone) that I would be credited $50 for change of pick up which put me out further costing wayyy more money for mileage I put on the truck smh... I paid $137 to use the truck for 3hrs vs. $70ish

Daron B. 
Rating:
5.0

Customer did not leave a comment.

Medena M. 
Rating:
5.0

Excellence across the board!!!

JAMES K. 
Rating:
3.0

They did not have the materials we had reserved such as dolly and furniture pads.

Austin D. 
Rating:
5.0

All was great thanks

LACEY O. 
Rating:
5.0

Customer did not leave a comment.

Wilma B. 
Rating:
1.0

The lady did not explain everything to me so by that happening it caused my ac not to have NSF fee so so long uhaul. Anna Rowe 225 963 118u

Anna Lynn R. 
Rating:
4.0

Customer did not leave a comment.

Torrie L. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
1.0

Have the correct truck size, don't charge for days customers do not have the trucks.

jill ellen P. 
Rating:
1.0

First the truck was moved over 100 miles from my original pickup location without ANY notice. I told them I did not want any extra days but a patrial refund for having to drive 200 MILES out of my way to get a truck. Instead they gave me and extra day when was not needed. The truck was a complete mess smelled like cigarettes, and had barely any gas in it. I was not compensated for the issues with pickup and should receive money back!

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W. 
Rating:
3.0

Place was neat and clean and had clear marked key return as well as early check in instructions.

Shannon M. 
Rating:
5.0

Antionette very knowledgeable and professional and accommodating

RAYMOND B. 
Rating:
3.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
1.0

I have never in my life done one review, so that says something. I would not recommend this place to my worst enemy! This was absolutely the biggest shit show ever. They open at 8am NO ONE showed up till after 10am!!!! They even told us on the phone they where closing early so be there by 12 we'll we got there at 8am and waiting till after 10am to get the uhaul. There was all kinds of angry people waiting. When you are moving and having people take time out there day to help this is not a reliable place to count on. They will absolutely let you down and not and not take your time are they money you spent a head of time in consideration. DONT USE THIS PLACE!!!!!

CODY H. 
Rating:
5.0

I cant say enough good things about the two people working at CCLA in Walker,LA. The reservation process however was horrible. Made reservation at a closer place in BR on 15th. On the 23rd I got a text saying equipt not available. Said truck PU 100 miles away. Called # on text 337.313.0139 , & put on hold 51 minutes and was disconnected w/o speaking with any one. Bad business on your end!

DAVID W. 
Rating:
1.0

Long post but I'm disgusted with this place! I usually get moving trucks from Livingston location, but this location (somehow) had good reviews and was much closer, so I rented the 10' truck over the phone and at the time, DECLINED the insurance. I went to pick it up the next day and it took 45 MINUTES to get the keys (I WAS THE ONLY PERSON THERE). It was 90 degrees outside and had NO AC ON IN THE OFFICE! After FINALLY getting the keys, I went out to check the truck for prior damage then realized I never got any kind of paperwork from him, so I went back in to get a copy of my contract. He then informed me he didn't like to "waste paper" by printing these, being that people usually just throw them on the seat and never look at them??? I then had to wait FOREVER for him to print it out as he told me their equipment there was a bit "slow" (I think it is the employee that has that issue) then was never even asked for a signature. I have NEVER rented a moving truck that didn't REQUIRE a signature on the contract??? After FINALLY getting a printout, I find that he had CHARGED ME FOR INSURANCE! He assured me that he would remove the charge and told me he didn't need to reprint it. I still wasn't asked to sign, so I didn't concern myself because I could dispute it. I came back after closing to pick up the truck and the brakes were grinding so bad I was afraid it wouldn't stop! I had no choice but to use it because I had to finish moving boxes and clothes from my daughter's apartment that night in order to get her deposit back. This was a last minute choice, due to her being sent to Houston for radiation treatments for brain cancer. Thankfully I didn't have far to drive it! I received my bill the next morning and low and behold, CHARGED FOR INSURANCE! I sent in an online dispute because I couldn't fathom the thought of trying to deal with that guy again, and also reported the brake grinding issue and headed back to Houston to be with my daughter. The charge disappeared from "pending" and wasn't charged on my bank account so I assumed they didn't charge me due to the unsafe vehicle and getting jacked around on the insurance, but then 2 WEEKS LATER I received yet ANOTHER BILL with INSURANCE STILL ON IT, then finally received a SEPARATE REFUND RECEIPT on the insurance. I'm sure I paid tax on that $14 that I wasn't reimbursed for and will take me another week to get refunded, but I am so over it! I rented from Livingston the last time but tried to get a closer truck to save money. FAIR WARNING, PAY A LITTLE EXTRA AND DRIVE TO LIVINGSTON LOCATION AND RENT FROM THEM! You'll be in and out in 5 minutes with a signed contract and a safe truck and they don't try to rip you off! NEVER AGAIN!

Laura C. 
Rating:
5.0

Customer did not leave a comment.

VERONICA S. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Very nice man

Navin P. 
Rating:
5.0

Great service at this location!

Michael N. 
Rating:
4.0

Keep on doing what your doing . I enjoyed my service .

Garrett V. 
Rating:
5.0

Answer the phone. Professional companies do not have you on hold for 45 minutes waiting for customer service to answer.

Taylor H. 
Rating:
5.0

Excellent customer service!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

BRENDEN J. 
Rating:
3.0

Parking for the 26' truck is limited. The place was closed and it was right after noon.

JAMES A. 
Rating:
5.0

The gentleman there was very helpful. We went to the original location that we had reserved a truck and was told they did not have a truck and sent us away. we called this location and the gentleman honored our reservation with the previous uhaul location and took care of getting us into a truck. He made sure we had everything we needed as quickly as possible to not tie us up any longer. wonderful experience! highly recommend this Uhaul location at 30524 Walker Rd North., Walker , La. would give a 100 stars if possible. Thank you for great service.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Ginger E. 
Rating:
3.0

There was not anyone who represented the rental available - mid day. The man at the location who was there was kind enough to help me unhook the trailer. The location was absolutely excellent. Had it not been for him being generous enough to help I never would have been able to get the trailer unhooked from my car.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

rosa E. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
1.0

I wasn't able to get my uhaul rental because the code I was given to unlock the lock to get the key didn't work. The number that was provided to call if I had a problem was to someone in Mississippi that couldn't help me. I was still charge and wasn't able to move my stuff and can't reach anyone.

SAMANTHA C. 
Rating:
5.0

Service was excellent! Very friendly. And went out of the way to help. Wouldn't change anything about my experience

Angal W. 
Rating:
5.0

Friendly staff, Great rates, clean trucks, always quick, dependable and reliable service..Thanks Uhaul!!

Sherita O. 
Rating:
5.0

Best uhaul experience I've ever had. The gentleman that got me in the uhaul was awesome.

MARY P. 
Rating:
5.0

The manager, Jeremiah, was very helpful and courteous.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Devyn M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Service was great from Lisa

Charles S. 
Rating:
5.0

Everything was done great

Corey K. 
Rating:
5.0

Customer did not leave a comment.

CHERRLY S. 
Rating:
5.0

Friendly, competent service!

Michelle L. 
Rating:
5.0

great service

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
1.0

Service at this location was excellent. Your online reservations and followup telephone support leaves a lot to be desired. Will not use Uhaul again.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

JENNY M. 
Rating:
5.0

Both ladies were extremely helpful. Wonderful experience.

Becky P. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
2.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
5.0

Customer did not leave a comment.

byron K. 
Rating:
5.0

great place to do business. The Lady handling the return was very nice and kind.

Randy H. 
Rating:
5.0

Very nice Woman. Will use again.

Sandra S. 
Rating:
1.0

charged me 91 dollars for a 1/4 tank i will be calling corporate

nathan K. 
Rating:
5.0

Customer did not leave a comment.

Gay R. 
Rating:
5.0

No changes needed.

Art M. 
Rating:
3.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

Every thing went smooth for reservations and pick up. I wish we could have got the lower gas price for mileage they give you during the week..but because we rented on a weekend the price was higher...

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Great service.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
3.0

See above

KEnny C. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

joan D. 
Rating:
5.0

Customer did not leave a comment.

terry A. 
Rating:
5.0

Customer did not leave a comment.

terry A. 
Rating:
5.0

Young lady at this location was nice and helpful, at first didn't seem like she wanted me to leave the tow dolly there since she didn't deal with trailers. Suggested I could take it to another place up the road that dealt with trailers and dollies. She did offer that I could drop it off there and she would have someone from uhaul come pick it up. So while she completed my paperwork, I disconnected and placed the dolly in the space she suggested. All in all no big deal, but this is the place I was told to go to when I called the 1-800 number once i got to my destination.

Jamey C. 
Rating:
5.0

The rental process was extremely easy and Alicia was very nice, friendly and accommodating. I had to change rental days due to weather, and she made it very easy over the phone. Alicia was also extremely nice in person and very helpful! Thanks Alicia!

Brandford H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Mandy B. 
Rating:
4.0

Friendly, kind employees. We really appreciated their helpfulness. Maybe you could have more boxes, all sizes for sale at this location, it would help.

Kathey W. 
Rating:
5.0

Everything was fantastic ????

tammy Z. 
Rating:
5.0

Great experience. Only bad thing is someone smoked in the truck which is allowed.

Johnathan L. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

This location is great

Nelson W. 
Rating:
5.0

Great experience!!!

Lauren C. 
Rating:
5.0

Pleasant and efficient.

Bruce C. 
Rating:
5.0

just keep up the good work.

Steven C. 
Rating:
4.0

Easy to work with. Good location.

Maureen D. 
Rating:
4.0

Customer did not leave a comment.

Anna E. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
4.0

Have men who could assist with moving?

deborah j M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

I actually had an awful experience with uhaul.b it wasn't the particular store but uhaul n in general. I reserved a truck days before I had to move. I reserved it for a certain spt but the day before someone called stating that they wouldn't have a truck at the location I requested and that I might not even have a truck. I'm going through a divorce so I had to move that day. Uhaul ended up getting me a truck but made me drive an hour away in the opposite direction I was going to pick it up. Then after loading up I had to drive 2 more hours to where u was actually moving to. Terrible terrible experience with you all.

Kimberly M. 
Rating:
4.0

Everything went smooth. Thank you.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Great customer service . Thank you.

WENDALL A. 
Rating:
3.0

Rental places computer was down and after i had already expressed checked in still took 30 min to leave , but associate was helpful

TYLER T. 
Rating:
4.0

Customer did not leave a comment.

PENNY C. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
4.0

Air conditioner blew hot air in the truck. In the heat of June this was an inconvenience during my 2 hour drive.

KEVIN D. 
Rating:
3.0

No problem.

ARTHUR F. 
Rating:
4.0

Rental store was fine. However, during the move, the truck leaked in he rain and it ruined 3 sets of mattresses. When trying to file a claim, I was told that the fine print stated the trucks are not water proof and mattress covers should be used. I was never told this. I spent $2100 on new mattresses and everyone I know will be told not to rent from u-haul. It's a shame that you will not guarantee a dry move. And we only moved 15 miles. Totally unacceptable experience.

DAN R. 
No reviews have been submitted for this location.

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