Customer Reviews for Celebrations Play Center
(U-Haul Neighborhood Dealer)

84 reviews

1801 Plaza Dr   Bedford, IN 47421

(812) 675-5972

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Thur: Closed
  • Fri: 9 am - 12 pm
  • Sat-Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(812) 675-5972

1801 Plaza Dr
Bedford, IN 47421

Services at this Location:

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Thur: Closed
  • Fri: 9 am - 12 pm
  • Sat-Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jefferson T. 
Rating:
1.0

Please call regarding incorrect charges. So far the service has been terrible

Floyd W. 
Rating:
2.0

Added a appliance dolly and (4) dozen furniture blankets to my order. They were not in the truck. Called the 800 # to find out what I could do about getting these items. Was told I would have to go to another Uhaul store 45 minutes away. I asked to have items removed from Bill and have email confirmation sent. This has not happened yet. I will have to call 800# again to ask for refund. If items were unavailable at this location for my order then I feel that I should have been contacted so that I could have made other arrangements. Not left to find out day of when I was renting the truck

Benjamin R. 
Rating:
3.0

Customer did not leave a comment.

RISHA D. 
Rating:
5.0

Everything was good.

Lana L. 
Rating:
5.0

The location ,equipment and staff were great, no problems. The U-Haul website and app were not helpful at all. Nothing worked, tired on different devices website and app would not send code. By text or e-mail. The call center had us on hold for 20+ minutes no answer.

Michael K. 
Rating:
3.0

It was not clear with the rental key would be for me to pick up no one from the facility called me to confirm details or go over anything else I was not able to pick up the truck when scheduled and I had to pick it up almost 12 hours later so I was charge for two full days because it took me longer to do the move

Bethany P. 
Rating:
5.0

Nothing

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

Kendall R. 
Rating:
1.0

I was charged for gas when I replaced it already and the vehicle I rented wasn't there so I was given a more expensive one told I'd be charged the same and the. Was charged more.

Brandy S. 
Rating:
4.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

Tamela B. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

Chrstiona B. 
Rating:
5.0

No contact pick up, but I needed help with lock. Celebrations worker helped. Very happy with truck pick up.

Blaine M. 
Rating:
4.0

I think they should have removed the extra charge because it was only 7/10's of a mile and it was caused because the pickup place was farther then we had originallly contacted.

Joan W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA Y. 
Rating:
4.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

They need More Open Hours.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
4.0

Customer did not leave a comment.

Kim L. 
Rating:
3.0

No one was there at time of drop off, but called the number displayed for instruction. Would have liked to have someone validate condition and return while I was personally there

Debra R. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Location and convenience of lot size was a plus. Arrived for drop off early afternoon 9/18 and no one was present. Called other local uhaul site and was instructed to simply drop off.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Excellent customer service!

Morgan T. 
Rating:
5.0

Very friendly and helpful staff.

Zane B. 
Rating:
3.0

Customer did not leave a comment.

Tania R. 
Rating:
5.0

Customer did not leave a comment.

ANITA H. 
Rating:
4.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Nothing that I know of, Excellent service, very professional, very helpful,

Edward S. 
Rating:
1.0

Well i called and made a reservation and was supposed to get a confirmation call and pick up the truck in loogootee. I did not receive a call so i called the toll free number and they could not find my reservation. So i rebooked and had to pick the truck up at a location further away. I was told i could pick the truck up at 9am in bedford. I get to the location at 850am. And waited til about 905am and nobody showed up. I called the number on the door and the lady had to take a shower and get ready while I sat and waited in their lot for her. She got there about 945am. By the time i was actually able to leave the lot it was almost 11am. Which put us way behind schedule. It was the absolute worst experience I have ever had. I would NOT recommend this location to anyone. Oh and did i mention the owner of the location stopped by and would not even get out and take care of me. She said I had to wait til her employee got there and then she left. Very very unprofessional!

Darla S. 
Rating:
5.0

Customer did not leave a comment.

Betty W. 
Rating:
4.0

Same as above. A round trip policy would result in more rentals and provide customer savings at the same time. The customer should not be penalized due to the number of rentals in an area.

Gerald S. 
Rating:
3.0

Customer did not leave a comment.

Tony V. 
Rating:
5.0

Strange hours. Think maybe I was charged wrong. Not sure....

Cynthia B. 
Rating:
5.0

Celebrations was great. Your online 24/7 site is terrible. We had to download my husband s driver's license front and back at least 4 times. Then our first chat person abandoned us when he could not get things to go through. This was Victor, when we called back Juan assisted us afterat least two more attempts it was approved. THEN we could not get the lock undone no matter how we pushed and pulled, etc... So we werecheated out of 18 hours of getting started on our moving. Your site ia defective and we are immensely disappointed in UHAUL.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Inside trailer was a little dirty but the customer service, location, price and ease of transaction was excellent.

Sherry W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Susan was also very helpful and friendly. There was an issue with an error in the app used to return the vehicle regarding mileage assessment. Even though it was just a few minutes from closing, she made numerous attempts to contact supervisors who could figure out a work-around. She stuck with it till it was resolved. AAA+++??????

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Nothing that I can think of.

Meredith R. 
Rating:
5.0

Can't think of anything, service was outstanding!

William T. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
4.0

To next customer: Be aware that they will charge you $20 if you are ONE HOUR late. They set return date and time as 48 hours, which for me was Friday at 5:00. I returned the trailer at 6:00 on Friday evening. The return facility was open till 7pm, staffed by one teenage girl. There were NO customers in sight, and two other empty trailers sitting on the lot. Do you think they needed my trailer by 5pm?

Marilyn A. 
Rating:
3.0

There was a hole that allowed rain to leak in and soak our boxes

Daniel H. 
Rating:
5.0

More signage indicating where a drop off should go

quentin S. 
Rating:
5.0

This was the exact opposite of Lucky strike. They took the time to listen to my concerns and they took care of everything very quickly. Excellent company excellent location

samuel B. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Took a few minutes to check in and get the key.

Kelsie D. 
Rating:
5.0

I was very impressed with the friendly service I received. The truck was very well maintained and clean. Also, I was really impressed with the gas mileage! Well better than anticipated. At half the price of its competitors, Uhaul was a great value.

William L. 
Rating:
5.0

Although U-Haul says you can get hitches and such, you can not at this location.

Sharon B. 
Rating:
5.0

Both ladies that assisted me when I picked it up and returned it were extremely helpful and professional. Great service!??

Richard T. 
Rating:
4.0

The lady was very helpful.

Arthor M. 
Rating:
5.0

The lady that checked me in and out was awesome. Answered every question I had. Price per mile was a little bit more than I would have thought just being in town. Altho the gas mileage was good that was a plus.. I put way to much gas in the truck. Overall a good experience.

Amber J. 
Rating:
5.0

A bit slow getting contract done

harold H. 
Rating:
4.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Lower your mileage rate and how much you charge for gas if vehicle needs fueled up

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

My experience with U-Haul has been a pleasant experience. Thank you. I want to let you know that the transmission needs some attention. Just isn't sounding right. I don't want anyone stranded during their move. Thanking you in advance for your prompt attention for servicing your U-Haul truck. Debra Carpenter

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Everything just fine

Jeffery C. 
Rating:
5.0

Get the location correct the first time and make sure there is someone to answer the confirming calls at the number that is sent in the text. That would be very helpful

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

My truck reservation location was moved . Also my rate doubled from my May 28 reservation.

Gary L. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

jacob R. 
Rating:
4.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

No improvements needed , onlt thing I would like for them to do is get a pickup truck for customer use. Other than that Already have been back and rented again from them.

Jeffery C. 
Rating:
3.0

The Advertising at this location has advertised rates of $29.95, $39.95, etc., so tell me how did I wind up paying $89+ for a 5 hour rental...then what really pisses me off...I drove exactly 54 miles before returning the truck, less then half a mile from the center I stopped and put in 3.5 gallons of gas to restore the fuel to where it was when I picked up the van. I was told at return that was not enough and I would be charged an additional $22.00 for fuel, I disagreed but returned to the gas station for even more fuel. Based on the fuel I put in the truck it only get 3 miles per gallon. I will NEVER rent another UHAUL truck. If I should be charged for additional fuel I will back charge my credit card. This is bullshit.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
1.0

The truck promised was not there. Forced to rent a smaller truck and make extra trips so it cost is more than planned. The location is disappointing 1. it's a kids play center. The one person at the counter was registering kids, making refreshments, didn't have information about why our truck wasn't it. It was pure chaos. The owner came to the location, wasn't much help other than renting us a truck that was smaller and required us to make extra trips costing us more money and time. 2. The noise factor trying to do business in a kid jumping, birthday party location is crazy. 3. We had to wait in line behind food orders and registering kids to jump so it took us 45 minutes to get a truck. 4. Also, my first confirmation told me it was the gas station on E 50 in Bedford, IN, the text/phone confirmation was for the Celebrations Station which made it a little confusing. 5. I will never rent from them again at that location.

RHONDA D. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

The mileage wasn't clearly documented correctly. So, when I returned the truck, they were going to try and charge me more because of their lack of communication. I stated this to them and said I wouldn't use them again.

Betsy S. 
No reviews have been submitted for this location.

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