Customer Reviews for Center Street Service
(U-Haul Neighborhood Dealer)

964 reviews

86 N Center St   Rock Springs, WY 82901
(Across the street from Ace Hardware)

(307) 382-8604

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(307) 382-8604

86 N Center St
Rock Springs, WY 82901
(Across the street from Ace Hardware)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great people best service

lud P. 
Rating:
5.0

Everything was great!

Jeffrey W. 
Rating:
5.0

Thank you , you guys did the best to acomódate my move. 😄😀

Eugenio S. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great customer service!!

Martin L. 
Rating:
3.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

Shirley N. 
Rating:
5.0

Customer did not leave a comment.

Clint W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

Everything was great 👍

TJ F. 
Rating:
5.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

Lud Plemel is an asset to your company, very professional and courteous.

Dennis C. 
Rating:
5.0

Friendly, quick service and the rates where good. Thank you.

ANTHONY B. 
Rating:
3.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Just keep up the Good Customer Service!

Riley T. 
Rating:
5.0

Customer did not leave a comment.

kace D. 
Rating:
5.0

Customer did not leave a comment.

Andy F. 
Rating:
4.0

Everything was great other than they wouldn't use the card used to make the reservation to process the payment so I had to use my own card. No other issues and I like renting from this location. Thanks!

Amity H. 
Rating:
4.0

Both dealerships in Rock Springs closed prior to their listed close times which unfortunately led to me having to stay in a hotel for an additional night. The staff was helpful when I ended up making contact with them and they were able to help me get on the road after the weekend.

Phillip C. 
Rating:
4.0

Did a drop off after hours. Called following day. Clerk was very pleasant.

latricia T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

I picked my truck up, Kenn was extremely proficient, advised us to take a picture of the milage for our own protection, and was very helpful and knowledgeable about what we may face down the road. Great guy. Friendly. Professional.

Judy R. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Associate was very very nice and well educated on uhaul products.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Treat them like you did me

Greg C. 
Rating:
2.0

Customer did not leave a comment.

Jonathon D. 
Rating:
5.0

Customer did not leave a comment.

Haylee W. 
Rating:
5.0

Excellent service here. No improvements needed.

Debbie D. 
Rating:
5.0

We had to drive 100 miles from Evanston to Rock Springs to get this trailer. Evanston did not have anything wr needed.

CAROL SUE N. 
Rating:
4.0

The lady that helped us was very professional and helpful. We so appreciate how she went out of her way to rent us a car trailer.

Marla C. 
Rating:
3.0

See above

John N. 
Rating:
5.0

Customer did not leave a comment.

Lou P. 
Rating:
5.0

Customer did not leave a comment.

Cruzito F. 
Rating:
1.0

Customer did not leave a comment.

Josh E. 
Rating:
4.0

Customer did not leave a comment.

Donnielle R. 
Rating:
5.0

This is the second time Ive used Uhaul at this location and both times have been top notch customer service & overall excellent experience.

Donald B. 
Rating:
5.0

The vehicle was not properly cleaned. Also they fuel gauge is off so they said it was a half a tank when it was a quarter. Friendly staff and knowledgeable.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Customer did not leave a comment.

CODY BRYCE H. 
Rating:
5.0

I rented on a Sunday for a few hours and the check-in and check-out process through the app was super easy. I also got a call from the store prior to my rental to confirm details. The person I spoke to was super friendly and helpful.

Amanda B. 
Rating:
4.0

Have more trucks available

mary will A. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
3.0

The 6 x 12 cargo trailer I reserved to pick up at 9 am was not there. They called the person who was supposed to turn it in and they would not be bringing it in until 1:00 pm. Created a real problem for me. But staff called the 2 other UHaul locations and sourced a 5 x 9 flat bed with ramp which actually turned out better for me.

Stephen S. 
Rating:
2.0

Have person at location and don't cancel someone's reservation two days before

Levi W. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Abram Ray J. 
Rating:
5.0

Customer did not leave a comment.

Quentin H. 
Rating:
3.0

Customer did not leave a comment.

Ashley G. 
Rating:
3.0

This is more of a complaint about the Uhaul reservation system. We reserved the smallest enclosed trailer and a day before were told it was not going to be available nor the next size off. Even worse was that they wanted to charge us more than the original trailer size we wanted. This has happened to us many times where we "reserve" a trailer and it's not really reserved. At the very least, call it something else like first come first serve and don't even bother with doing reservations since it's truly not a reservation.

Brady H. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

vytautas B. 
Rating:
4.0

Problems with reservations and equipment availability.

Louis W. 
Rating:
5.0

Customer did not leave a comment.

Tony O. 
Rating:
3.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Arthur Larry D. 
Rating:
5.0

Nothing. They were very kind and helpful.

Nikki M. 
Rating:
5.0

Customer did not leave a comment.

Brandy W. 
Rating:
5.0

I dropped my trailer off after hours. Plenty of space to park any size Uhaul. Clear instructions on after hours turn in.

RICHARDJOHN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Russell P. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
1.0

Customer did not leave a comment.

suraphan V. 
Rating:
5.0

No improvements recommended. The staff is awesome! I couldn't ask for better service.

Richard B. 
Rating:
2.0

Truck was dirty inside & out, given the health issues happening, the inside at least should have been thoroughly cleaned, which we ended up doing ourselves. Tire pressure was also not checked on either the truck or car hauler, & most were low.

Linda K. 
Rating:
5.0

we were on our way thru wyoming and needed truck to pull our travel trailer. they were so very helpful to us and friendly.

Michael K. 
Rating:
3.0

Better advanced confirmation on equipment

Daniel B. 
Rating:
5.0

Excellent customer service, friendly and professional. I will be using this location again and recommending it to others. An absolutley superb experience.

Bo H. 
Rating:
5.0

Customer did not leave a comment.

WENDLE GEORGE M. 
Rating:
5.0

I appreciate the professional service offered.

ALAN DAVID J. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

The people were very friendly and helpful .

Elsie H. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

The woman working there went out of her way to make sure my drop off was as easy as possible. Even though it had snowed and it was cold outside she went out there like a trooper and unhooked everything and I never had to say a word. From the moment I walked in the office to the time I drove off she did it with a smile 😊.

Miguel D. 
Rating:
5.0

Customer did not leave a comment.

Jessica Nicole R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY TAYLOR F. 
Rating:
5.0

Customer did not leave a comment.

TAMMY T. 
Rating:
5.0

Customer did not leave a comment.

JAMES ELI H. 
Rating:
5.0

Customer did not leave a comment.

Jeanna S. 
Rating:
1.0

I had a flat tire on the trailer and was stuck on the side of the road for over 3 hours before I could get help. A highway patrol officer had his dispatch office trying to get a hold of Uhaul customer service for over an hour,before they finally got someone in customer service. Then another hour for help to reach me. I had to rent another hotel room due to this delay. The officer told me I'd really lay into Uhaul about their unreachable customer service during an emergency and my highway patrol emergency office couldn't even reach them. I think I'm entitled to reimbursement for the hotel room @$104.00, and a partial refund for truck and trailer rental. I have the highway patrol officer's card with his name and phone number on it. Then when I turned equipment in at carson city they wouldn't pull the truck around to where they wanted it parked. I was told they wouldn't move the truck as my car was on the tow trailer and they weren't allowed to drive it. Also they refused to back my car off the tow trailer. I'm handicapped and was afraid to back my car off the trailer, a Uhaul customer heard what was going on and he offered to back the car off the trailer for me. They loaded the car on the trailer in wyoming at Uhaul, but flat out refused to help me move the truck or car once I pulled onto their lot. So this whole experience was pretty shitty from not being able to reach anyone in customer service for hours to no help in carson city upon equipment return. Even the highway patrol officer told his buddy who stopped by to check on us remind me to never rent from Uhaul. If you check my records on the customer service who tried and tried and tried to reach customer service it was nevada highway patrol who finally got through. I think I'm entitled to hotel refund and partial equipment rental refund at least a refund for the trailer rental and hotel. I can tell you this with the shitty customer service you have and not being available when customers call the emergency number your going to loose business

DOROTHY ANN W. 
Rating:
5.0

Lud and his crew are always amazing!

ROBERTA DELIGHT J. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
4.0

Nice folks

david K. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Service was great. Changed my reservation in person. Charges were as promised. This is my second time using this location & I'll use them next time.

DANA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
4.0

Customer did not leave a comment.

ALEXSANDER L. 
Rating:
5.0

Customer did not leave a comment.

JAMES ELI H. 
Rating:
1.0

Over charged me by $40 and the customer service lady did nothing but try and up sell everything, to the point were she even said that she didn't have any of the small trucks available when she actually did! Fraudulent!!!

ZACKERY PRESTON B. 
Rating:
5.0

Customer did not leave a comment.

Jarika A. 
Rating:
5.0

Customer did not leave a comment.

NORMA P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top