Customer did not leave a comment.Francis C.
Customer Reviews for Center Street Storage
(U-Haul Neighborhood Dealer)
Omaha, NE 68144
(Just West of 144th & West Center Road Behind Rental City)
Services at this Location:
- Mon–Tue8:30 am–5:30 pm
- Wednesday8:30 am–4 pm
- Thur–Fri8:30 am–5:30 pm
- Saturday8:30 am–2 pm
- Sunday12 pm–4 pm
Special Operating Hours
- 12/24/2022 - 12/26/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paige E.
Customer did not leave a comment.Stephanie S. | Overall Experience
Customer did not leave a comment.Barry W.
Customer did not leave a comment.Dylan D.
Your records show I moved out on Sept. 18 . . . not true. I moved out on Aug. 2 and notified your office on Aug. 3. I sent two e-mails after I was charged for Sept. and received no reply. It was only a visit with my brother-in-law that got any attention.CHRISTINE J. | Overall Experience
Customer did not leave a comment.Marcus N.
The vehicle was clean but not because staff cleaned it. The prior renters just didn't make it a mess. We know this because there were several boxes left in the back of the truck that staff removed for us before we left. I am handicapped and truck was higher than expected. Was pleased that staff was able to provide a step stool. Overall good experience.Sherry H.
Quick and easyDouglas H.
This is my favorite U-Haul location. The receptionist is friendly, organized, and easy to work with. I cannot say enough good things about this place!Liesl L.
The belligerent and unprofessional staff at this location are appalling. This location needs to be removed from the U-Haul network.Debora S.
Customer did not leave a comment.Zachary B.
Shortly after I picked up the U-Haul truck and drove out, A warning message on the dashboard indicated that the front right tire needed air. So, I went to a nearby gas station to add air and then realized that the air filling device in gas stations did not work for U-haul truck tires since its maximum pressure allowance is 35 psi. I tried to call the location to seek advice on where I can fill the air to 80 psi, but nobody picked up the phone. Since it was my first time renting a moving truck, I didn't have the experience to deal with this type of issue, I drove back to the location to solve the problem. But the office has already been closed at local time, 11 AM. The office location opening hours are posted as 9 AM - 5 PM on Saturdays. Finally, I figured out to go to Discount Tire to fill the air and resolved the issue. However, it wasted an hour and put on 10 -15 miles, and I was charged the mileage associated to find out a place to fill the tire to 80 psi.Qinglu K.
Customer did not leave a comment.Alina M.
Customer did not leave a comment.Troy F. | Overall Experience
U-haul employee was very personable and nice. She asked questions on how the ride was and the vehicle ran. I let her know that the right front tire is low and she said they'll get it looked at. I imagine I used more fuel because of that issue than it would have if the tire was full. U-haul was clean on the inside, no other issues.John D.
Female representative at the center street storage was not helpful at all. She gave us the truck key and told us to go find it. When we couldn't find it in the location she indicated, we again asked her where the truck was located. She told us she was busy. Eventually, she told us it was the truck not cleaned or unloaded yet. We had to haul all the moving blankets out before we could even use it. This all took another 20 minutes which cost us money for the movers sitting at the apartment waiting for us. We will never use center Street storage uhaul again.mitch C.
Customer did not leave a comment.Steven T.
The description of the vehicle said it would be pointing North, it was not. Please make sure the location description is accurate. Also, we had difficulty opening the lock to get the key out because it seemed stuck. Please make sure the locks are easy to use.Cephas C.
Customer did not leave a comment.Brian G.
I was happy to get a truck and not feel pressured on â€œwhenâ€ I would get it back. The lady was kind and had everything ready to go for me. So, I left happy and service was fast. Thank you!Angela B.
Customer did not leave a comment.Rexene J.
When I picked up this truck it had 1/4 tank of fuel. I only drove 15 total miles. I brought the truck back with the same amount of fuel. I was charged with a gas service fee of $30 and they put in 4 gal of fuel for $22.50. That is completely unacceptable and needs to be fixed.Nicholas Y.
Customer did not leave a comment.jose Z.
I have rarely been so disappointed with a service in my life. I have rented a Uhaul dozens of times and it has always been a smooth process without incident. However, none of those times were from the Center Street Storage location. Every step of the process with this rental was a struggle. My first issue was having difficulty with the self check out process. It was a difficult process and I had trouble with the reservation so I called for help. I had to speak with the call center as it was after hours and the customer service representative actually argued with me and told me I was seeing things that in fact were not on my screen. Logging out and back in refreshed the system so I was able to see what she was telling me. Regardless, the tone and jumping to a combative response verses troubleshooting a solution was not acceptable customer service. The check out process took over an hour which meant I missed the open hours for part of what I was trying to move. Checking the truck in was fine although another lengthy process. So far the above incidents are on the Uhual Corporate side and not Center Street Storage Specific. Those items would have been solved fine with a little bit of constructive feedback but still caused significant delays and cost me additional money. The rest of the story is fully on Center Street Storage management and the reason for sharing my experience. When I returned the truck I accidentally left keys in the truck. I fully take responsibility for that as my error. Getting the keys back should have been a simple phone call and stopping by to pick them up. However, it was a frustrating process. I tried calling three times all of which were not answered by Center Street Storage and sent to the Uhual call center. Those customer service representatives were great and sent messages to the on-site manager to return my call to arrange me retrieving my keys. I also stopped by the office to find a sign saying there was no one on site and to call a local number for help. When I called that number it went to the call center but they were able to transfer me to someone local but not on-site who informed me he just spoke with the manager so he was there and to try the door again to which I informed him the door was locked and a sign said to call for help. A line of customers trying to pick up their truck reservations was beginning to form by this time. I was also trying to pick up another truck to finish my move since the delay the day before caused me not to finish the move. I nicely asked him to change my truck reservation to another location to get things rolling. He argued with me and interrupted me multiple times so I asked him to just cancel the reservation all together. Some backlash later he canceled the reservation and hung up on me without even confirming the reservation had been canceled. (I easily rebooked to the the Stony Brook location who were super nice and I highly recommend). After getting a truck from another location I returned to Center Street Storage to still find a line of people waiting. I checked in multiple times through the day and still was never able to talk to a person. Without those keys I was once again not able to complete the move. Finally the following day there was someone in the office. I walked in and the was a girl at the computer who did not look up from her computer and with a rude tone said â€œcan I help you.â€ I said I left some keys in a truck. She picked keys up from the computer and handed them to me without ever looking up from the computer. I was further surprised to not need to describe the keys or show identification that matched the reservation to price they were my keys. In the end I got them back which I am grateful for. That initial checkout delay caused a succession of events resulted in two very stressful delays compounded by some of the worst communicators and customer service representatives in the industry. It also caused one move to turn into three and cost an estimated $800 in additional expenses and time. In the future I recommend choosing the Elkhorn and Stony Brook locations for all your Uhaul needs.Kyle S.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.Charlie R. | Overall Experience
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Mikhail G.
Customer did not leave a comment.Samuel L.
Customer did not leave a comment.Kirk H.
Smooth transaction.Gary I.
Very bad costumer serviceKhamidjon D.
I needed to change my reservation to drop of my trailer at my destination instead of returning to the original location. I stopped by the location, in person, to do this to make 100% certain everything was taken care of several days before my trip. The location informed me that this was no problem, and there wasn't anything special I needed to do. They told me that when I pick up the trailer, they would handle everything at that point. When I picked up the trailer and I told the same individual that I was dropping off at a different location, suddenly this was an issue. She said go ahead and take the trailer and she would email instructions to drop off. I never received instructions. When I went to drop off they were going to charge penalty dropping off in a different location in excess of $500. I was so upset with this person that told me I had nothing to worry about. I will NEVER rent from this location again!Matthew M.
Unbelievably rude person was getting ready to leave midday. Had no desire to help us or answer questions. Ended up with a 'cleaning' surcharge because she wouldn't answer questions about the blankets.Sarah P.
The employee who helped us was fast and kind. She made this whole process easy!Christopher T.
I was over charged. My truck wasnt ready. Very disorganizedMonte P.
Customer did not leave a comment.Bobby W.
Customer did not leave a comment.James Z.
Customer did not leave a comment.Scott L.
Staff was professional and friendly. Got me on my way very quickly.John L.
Customer did not leave a comment.Carl T.
No comments or improvements needed. The pick up and drop off process was very easy and the customer service at this location was great. The box truck ran great.Nash B.
Angela the young lady that helped me was excellent !! I think if she is not the manager she should be . Excellent cust serviceMike P.
Customer did not leave a comment.powming H.
Very good costumer service thank youKhamidjon D.
Customer did not leave a comment.Calvin I.
Customer did not leave a comment.Raeanne M.
She was very helpful with our drop off of the trailerPatrick C.
Customer did not leave a comment.BETH JONATHAN M.
Customer did not leave a comment.Premlal R.
I thought the mobile check-in and drop-off would be a hassle, but it was actually easy and efficient.JOEL J.
Improvements need to be made to the automated process. Going through the mobile walk through was a challenge and very frustrating. The video going through the pickup process needs to be required.Nicholas M.
Customer did not leave a comment.Alexis N.
I fell on the ice by the truck and then couldn't get the key out of the lockbox. I asked the lady to come out because I was having trouble. She literally didn't say a word but acted like I was inconveniencing her. Then my husband asked if she had coffee because it smelled like coffee when she opened the door and she was like no we, â€œdon't have coffee.â€ It was such a strong smell that it was definitely coffee. She could have explained that it was only for employees but she was very rude all around.Toe A.
Customer did not leave a comment.Jake G.
Had some difficulty starting up the truckQibao L.
Wonderful service and the staff was so helpful and accommodating.SAMUEL QUINONEZ V.
We were charged for fuel when I had already put gas in the truck. $26 rip offBRYON W.
In the case of over fuelled U-haul rebated equivalent refunds in the final bill. This is really something great about U haulGOPAL J.
Location is hard to get to if your not familiar with area.DOUGLAS M.
Angela is a pleasure to work with. Superb.Roy M.
Customer did not leave a comment.Heidi D.
Customer did not leave a comment.DAVID G.
Double charged my account for two different amounts when I only used the service once !!Alyssa W.
Everything was fine for the 2 decades, or so, that we rented the facility. When I went to discuss the procedure for moving out of the facility, I did run into a problem. for gout days, the office was locked during stated open times, and I did not see anyone walking around the units. That was our only problem during the entire time we rented the facility.PERRY J. | Overall Experience
The owner of the location went out of his way to put air in the tire of my personal vehicle while I was out in the truck simply because it looked low. Exceptional service.PAIGE E.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.ASHLEY S.
Angela was great and made it so quick and easy!!MICHAEL P.
Customer did not leave a comment.Joe W. | Overall Experience
Everything was professional and friendlyTERRY G.
Everything went as expected. The check-in and check-out process was quick and handled professionally. I would use this location again.Tom W.
Since I again couldn't connect and my brother was no longer with me, I finally just locked the truck and dropped the key in the box. After getting back to my friend who was picking me up's car, I got a connection that asked for mileage. which I did not have because I COULDN'T CONNECT AND WANTED TO BE DONE!!!! I called the location and left a message of what I did and then called first thing this morning and talked to them about my experience. They understood and said they were actually having connection issues also, so it wasn't my PHONE!!!! NEVER again will I agree to online pickup. EVER!Joy B.
Much better experience than truck and van rental from menards.ANTHONY H.
The truck was sitting there ready for me but the application took me about 15 minutes to download everything you asked me all the questions so I was a little frustrating this time six months ago it didn't take me that longMichael J.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.DAVID W.
The staff was great. Helpful, friendly.Adam T.
Thank you and if I ever need to rent storage again I will let you know.Andrew B. | Overall Experience
Customer did not leave a comment.Xuefen W.
I dropped the trailer off the same day as the rental. The office was closed at that time. Days later I received calls asking when I was bringing it back. I told them when and where I left it in the lot. It was between two big box trucks. Another day later another call asking where it was at. The guy was very nice and told me not to worry, but said the trailer was missing. I sent him pics that took of it when I dropped it off. He said they have video coverage. Later I called him back and he advised that they found it and that it was never really missing, just a numbers inventory mistake etc. This was upsetting to say the least but they were never rude or anything.Dale R.
The online app did not work for us, despite trying to use it on 2 different phones. There were no clear directions at the location for another option for after hours drop off -- even though we dropped off the rentals 30 minutes before our drop-off time. Ended up working fine as we left a voicemail -- just was uncomfortable at the time. Overall things worked well. Thank youKeith B.
Customer did not leave a comment.DENISE J.
Customer did not leave a comment.MADISON D.
Great customer service and driving tips!Catherine D.
In a world, today, where almost every business uses Covid as an excuse for bad service, this U-Haul location made no excuses, and did not have to. This site was efficient, timely, and easy to do business with. I would strongly recommend this U-Haul office and location. - Jim Venuto; 402-536-0131; email@example.comJAMES V.
Great customer service.KIMBERLY M.
Today was an amazing experience! It was easy to get the truck and everything was explained perfectly! I recommend this location to others.JOSHUA C.
Would like to not be charged dramatically for a few hour service, and get charged twice. The hidden fees were a nice bonus.shannon L.
Customer did not leave a comment.JO L.
Easy pickup and drop off. No problems with bothGARY S.
Customer did not leave a comment.KENNETH F.
Customer did not leave a comment.JAMES D.
This location was closed so we needed to use a Mobil app to get our Truck. The Mobil app was confusing and hard to use.Edward P.
It was difficult to locate. GPS took me to a neighborhood, not the location.Barry W.
Customer did not leave a comment.John R.
Customer did not leave a comment.Mark R.
Have the key in the box when the customer arrivesRhianna D.
The storage facility was convenient, clean and secure. I would use it again if the need arises.BOB J. | Overall Experience
Customer did not leave a comment.Nick H.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Marie D.
Good customer service.Steve G.
Easy to get to, easy to get equipment and get it back.TERI T.
Was sent to this location due to a lack of vehicle from the original location. When the manager of the Millard Ave U Haul Dan was VERY unhelpful and did not have the reserved truck available and after suggesting I could call the customer whom currently had the vehicle to ask them to return it. Manager at this location was WONDERFUL. Thanks Abby!Kyle F.
Customer did not leave a comment.JOSEPH H.
I HAVE recommended this storage facility to friends, and they also are very satisfied. GOOD JOB Center Street Storage!MARGARET A. | Overall Experience
EASY TO TERMINATE STORAGE WHEN OUR NEED ENDED. THANK YOU.JOHN G. | Overall Experience
the staff was very friendly and helpful. Such a wonderful businessStephen S. | Overall Experience
Ally in the office was always helpful and easy to deal with.SHELLEY W. | Overall Experience
Through U-haul was told I’d get a month free. But when I got there I was told that since it was a ”local” move and I was not leaving the uhaul truck there I would not be getting the free month.Dean M. | Reservation
I canceled this order before even moving in. It's poor business to strong arm someone into a review with the threat of a charge if they don't complete it. Especially since I never utilized your servicBrock G. | Reservation
The staff is excellent!!!Anne N. | Reservation
Only 1 person on staff slow process to rent a placeNicole R. | Reservation
OkDaniel C. | Reservation
Always Excellent service and extremely helpful!!!SHELBY B. | Reservation
Great facility in a very good location!marjolyn B. | Overall Experience
Very satisfied with everything about this place!! Will use again in the future if need beALEXANDER K. | Overall Experience
Exactly what I was looking forDella R. | Reservation
Clean, helpful employee when upgradingPrivacy R. | First Impressions
Easy to reserve, convenient location.Privacy R. | First Impressions
Poor light, roads tight, uneven cement so leave cart inside to load. Advertise price match, but did not, but waived admin fee. Aly is very nice. Unit was clean and door was easy to lift.Privacy R. | First Impressions
Employee was helpful, friendly and knowledgeable.Privacy R. | First Impressions
Excellent customer service.Privacy R. | First Impressions
Everyone was very helpful and it was an easy experience.Privacy R. | First Impressions
Ally was extremely efficient and explained everything in detail. Great ExperiencePrivacy R. | First Impressions
The woman who handled setting up my account was very courteous and helpful. She answered all my questions, was very knowledgeable and explained the entire processSCARRLET H. | First Impressions
We had a good experience overallPrivacy R. | First Impressions
Great friendly, sorry that they couldnt accommondate larger RVs.Privacy R. | First Impressions
The gal that was helping me was very nice and the move and storage went smoothly.Privacy R. | First Impressions
Employee was awesome. Got me in to my unit quickly and was helpful in getting the trailer off the truck. Great experience!Privacy R. | First Impressions
Storage Unit not large enough so did not follow through with purchasePrivacy R. | First Impressions
Very pleasantPrivacy R. | First Impressions
The storage unit is clean and well maintained. It was so helpful to have dolly`s, and carts to help transport. Thank you to Aly!Privacy R. | First Impressions
Representative was very helpful and professional.Privacy R. | First Impressions
Great service! Very clean and modern facility. Easy access. Awesome experience so far.Privacy R. | First Impressions
The staff was beyond expectations in courtesy and especially helpfulness. Facility was clean and well maintained. I would not hesitate to recommend to others.KRAIG S. | First Impressions
You were very accomidating when we needed to chage to a larger storage room on short notice.Privacy R. | First Impressions
Nice assistancePrivacy R. | First Impressions
Storage personnel was friendly and helpful.Privacy R. | First Impressions
They did a great job. Nice and clean.Privacy R. | First Impressions
Units are ok. nothing specialPrivacy R. | First Impressions