Customer Reviews for Center Street Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

The representative onsite was rude and condescending. It was not a smooth process and frustrating. The vehicle had to be returned because it was not aligned properly and was all over the road, when we returned a larger truck was the only thing available , we had to take it because of no other option, however, it was difficult to drive. It was a decent vehicle, we filled tank and overpaid for the gasoline, do we get a refund on it? Thank you!

Rating:

5.0

Good equipment, one stop shopping for trailer, furniture pads even rope for tie downs. Pleasant knowledgeable professional. Surprisingly affordable solution for local furniture move.

Rating:

5.0

Arrived at the facility and found a closed sign on the door. Left a very bad taste in my mouth because I had to find another place to store my belongings. Will tell my friends not to use this facility for storage. Zero stars

Rating:

3.0

Customer Service. I used this rental for just two hours. The lady said she would check it in then email an receipt okay I got the receipt the next day. I would like to know if there is a day charge. Because she put on the receipt the return time 4:30 in the afternoon like I said I used it for 2 hours and return it she should have checked it in right then and there again if there's a day charge she's really took advantage of it

Rating:

5.0

Great

Rating:

3.0

The person assisting with pick up was rude. She immediately told me I was there too early despite being 5 minutes late. Things don’t go well when you feel a customer they are wrong before anything else. The trailer door was very difficult to open. The person who checked it in when we returned was very nice and helpful.

Rating:

5.0

The check-in process via app caught me off guard by asking I input two alternate contacts to verify my identity. I have people who prefer not to be called so for them to have to get a text that they will be called by someone they don’t know can be a bit jarring. Maybe research other ways to verify identities of someone. Other than that, pretty easy process.

Rating:

3.0

The vehicle needs work on the rear door. It was very difficult to raise and lower. Also, the driver’s side door needed to be slammed shut to properly close.

Rating:

3.0

Unattended when I arrived, but attendant showed up as I was about halfway through the pick up truck function of the UHaul app on my phone. He took over and checked me out at his desk. Attendant was not there when I returned the truck and despite my best efforts, the return truck function of the app did not work, nor did going online. Finally had to chase down the phone number to call you for assistance. Finally wound up leaving the key in the box. Difficult and time-consuming process that needs to be improved. Good points included that the attendant (when he was there) was very friendly and helpful. Also, the truck was easy to find and was clean and in great shape. Unexpected bonus was finding a hand dolly and pack of blankets in the truck at no additional expense.

Rating:

1.0

Staff opened location 30 minutes later than their posted opening time. Turned equipment in 3 hours before scheduled drop off time, but staff did not check in the equipment in the system until after my drop off time so I was charged an extra day. Previously dropped off equipment at this location one day early and equipment was not checked in until 2 days later, so was charged for an extra day also. Also used this location as as a storage location and was told the first month is free, however received an email saying payment is due and now I’ve lost access to storage unit. Only using this location out of necessity, would never recommend this location to any one and will never use them again.

Rating:

5.0

Angela at center street location was very polite and very helpful.

Rating:

2.0

When we arrived they didn't have the dolly's I needed. They're supposed to give me 1/4 tank of gas and it was below a 1/4 of a tank. When we opened the truck there was dirt everywhere

Rating:

5.0

People budget their expenses based on vendor information. This vendor uses "bait and switch tactics" to solicit customers. The price quoted was NOT the entire cost, which included an additional $35.00 per month. I'll never use this facility, and I'll convey such whenever asked.

Rating:

4.0

Play music inside! Hahah

Rating:

5.0

Great friendly service First rate location

Rating:

1.0

I'm not going to retype it here, go look at my Google review for everyone to see.

Rating:

3.0

We purposefully returned the truck early Saturday afternoon during regular business hours so we could interact with a store employee, but the place was closed, note on the door said they had to leave. Returning the vehicle required assistance from U-haul support line which was complicated and wasted a lot of time.

Rating:

3.0

The office have “office hours” but no one was there initially when I picked up, and again when I returned my trailer. Also, the return process with location settings on iPhone was not smooth at all.

Rating:

4.0

Make it not rain when I have to pick up?

Rating:

5.0

Angela was a pleasure to work with. This was a lot easier than I thought it would be. She should get a raise. She is so helpful.

Rating:

2.0

Had to remove trailer myself and put where girl at location instructed. She needed help

Rating:

5.0

listen, it wasnt perfect- the uhaul itself had some random crumbs in it but not a big deal. i have used this service more than i would have liked to but for what it is, i think its excellent. convenient, fast, easy. thank you.

Rating:

1.0

First she couldn’t get the trailer unhitched and then she didn’t check in the trailer as returned. A manager was supposed to call me, never did. I had to go back and take a video of their yard to show that it was returned. Then I had to go back the next day and sit in front of her until she checked in the equipment,

Rating:

5.0

Improve your computer performance. Twice in 2 weeks the computer system didn’t work.

Rating:

4.0

Fix the computer.

Rating:

3.0

Customer service could be improved. Seemed more interested in her phone than me hooking up the trailer correctly.

Rating:

4.0

Easy drop off experience and location.

Rating:

1.0

When I booked it was supposed to be $30.56 now I have a double charge for another $39.49.

Rating:

3.0

The hitch we were given to tow my car behind the truck was rusted and was Very difficult to unhook. The moving truck itself was fine and we had no problems with it. Everyone that worked there was friendly. The lady that helped us with the truck was a bit scattered by all the things happening when we arrived but all in all it was fine.

Rating:

5.0

Process was fast, easy and efficient. Angela was very friendly and informative Would rent again

Rating:

5.0

Very easy process, and the two people working that helped me were awesome!

Rating:

4.0

Geo location phone app when returning the vehicle has not worked either time we have rented from u-haul. Maybe allow an option where we can type in the location or pick from a list instead of the geo-location feature? Other than that all was good.

Rating:

3.0

Not sure why I was charged 20 plus dollars more than quoted when returned on time gas full and cleaned

Rating:

5.0

My experience with the employee Angela at this location makes everything go so smoothly. She is friendly snd competent. That's quite remarkable these days

Rating:

5.0

Your records show I moved out on Sept. 18 . . . not true. I moved out on Aug. 2 and notified your office on Aug. 3. I sent two e-mails after I was charged for Sept. and received no reply. It was only a visit with my brother-in-law that got any attention.

Rating:

4.0

The vehicle was clean but not because staff cleaned it. The prior renters just didn’t make it a mess. We know this because there were several boxes left in the back of the truck that staff removed for us before we left. I am handicapped and truck was higher than expected. Was pleased that staff was able to provide a step stool. Overall good experience.

Rating:

5.0

Quick and easy

Rating:

5.0

This is my favorite U-Haul location. The receptionist is friendly, organized, and easy to work with. I cannot say enough good things about this place!

Rating:

1.0

The belligerent and unprofessional staff at this location are appalling. This location needs to be removed from the U-Haul network.

Rating:

1.0

Shortly after I picked up the U-Haul truck and drove out, A warning message on the dashboard indicated that the front right tire needed air. So, I went to a nearby gas station to add air and then realized that the air filling device in gas stations did not work for U-haul truck tires since its maximum pressure allowance is 35 psi. I tried to call the location to seek advice on where I can fill the air to 80 psi, but nobody picked up the phone. Since it was my first time renting a moving truck, I didn’t have the experience to deal with this type of issue, I drove back to the location to solve the problem. But the office has already been closed at local time, 11 AM. The office location opening hours are posted as 9 AM - 5 PM on Saturdays. Finally, I figured out to go to Discount Tire to fill the air and resolved the issue. However, it wasted an hour and put on 10 -15 miles, and I was charged the mileage associated to find out a place to fill the tire to 80 psi.

Rating:

5.0

U-haul employee was very personable and nice. She asked questions on how the ride was and the vehicle ran. I let her know that the right front tire is low and she said they'll get it looked at. I imagine I used more fuel because of that issue than it would have if the tire was full. U-haul was clean on the inside, no other issues.

Rating:

1.0

Female representative at the center street storage was not helpful at all. She gave us the truck key and told us to go find it. When we couldn't find it in the location she indicated, we again asked her where the truck was located. She told us she was busy. Eventually, she told us it was the truck not cleaned or unloaded yet. We had to haul all the moving blankets out before we could even use it. This all took another 20 minutes which cost us money for the movers sitting at the apartment waiting for us. We will never use center Street storage uhaul again.

Rating:

3.0

The description of the vehicle said it would be pointing North, it was not. Please make sure the location description is accurate. Also, we had difficulty opening the lock to get the key out because it seemed stuck. Please make sure the locks are easy to use.

Rating:

5.0

I was happy to get a truck and not feel pressured on “when” I would get it back. The lady was kind and had everything ready to go for me. So, I left happy and service was fast. Thank you!

Rating:

1.0

When I picked up this truck it had 1/4 tank of fuel. I only drove 15 total miles. I brought the truck back with the same amount of fuel. I was charged with a gas service fee of $30 and they put in 4 gal of fuel for $22.50. That is completely unacceptable and needs to be fixed.

Rating:

2.0

I have rarely been so disappointed with a service in my life. I have rented a Uhaul dozens of times and it has always been a smooth process without incident. However, none of those times were from the Center Street Storage location. Every step of the process with this rental was a struggle. My first issue was having difficulty with the self check out process. It was a difficult process and I had trouble with the reservation so I called for help. I had to speak with the call center as it was after hours and the customer service representative actually argued with me and told me I was seeing things that in fact were not on my screen. Logging out and back in refreshed the system so I was able to see what she was telling me. Regardless, the tone and jumping to a combative response verses troubleshooting a solution was not acceptable customer service. The check out process took over an hour which meant I missed the open hours for part of what I was trying to move. Checking the truck in was fine although another lengthy process. So far the above incidents are on the Uhual Corporate side and not Center Street Storage Specific. Those items would have been solved fine with a little bit of constructive feedback but still caused significant delays and cost me additional money. The rest of the story is fully on Center Street Storage management and the reason for sharing my experience. When I returned the truck I accidentally left keys in the truck. I fully take responsibility for that as my error. Getting the keys back should have been a simple phone call and stopping by to pick them up. However, it was a frustrating process. I tried calling three times all of which were not answered by Center Street Storage and sent to the Uhual call center. Those customer service representatives were great and sent messages to the on-site manager to return my call to arrange me retrieving my keys. I also stopped by the office to find a sign saying there was no one on site and to call a local number for help. When I called that number it went to the call center but they were able to transfer me to someone local but not on-site who informed me he just spoke with the manager so he was there and to try the door again to which I informed him the door was locked and a sign said to call for help. A line of customers trying to pick up their truck reservations was beginning to form by this time. I was also trying to pick up another truck to finish my move since the delay the day before caused me not to finish the move. I nicely asked him to change my truck reservation to another location to get things rolling. He argued with me and interrupted me multiple times so I asked him to just cancel the reservation all together. Some backlash later he canceled the reservation and hung up on me without even confirming the reservation had been canceled. (I easily rebooked to the the Stony Brook location who were super nice and I highly recommend). After getting a truck from another location I returned to Center Street Storage to still find a line of people waiting. I checked in multiple times through the day and still was never able to talk to a person. Without those keys I was once again not able to complete the move. Finally the following day there was someone in the office. I walked in and the was a girl at the computer who did not look up from her computer and with a rude tone said “can I help you.” I said I left some keys in a truck. She picked keys up from the computer and handed them to me without ever looking up from the computer. I was further surprised to not need to describe the keys or show identification that matched the reservation to price they were my keys. In the end I got them back which I am grateful for. That initial checkout delay caused a succession of events resulted in two very stressful delays compounded by some of the worst communicators and customer service representatives in the industry. It also caused one move to turn into three and cost an estimated $800 in additional expenses and time. In the future I recommend choosing the Elkhorn and Stony Brook locations for all your Uhaul needs.

Rating:

4.0

Smooth transaction.

Rating:

1.0

Very bad costumer service

Rating:

1.0

I needed to change my reservation to drop of my trailer at my destination instead of returning to the original location. I stopped by the location, in person, to do this to make 100% certain everything was taken care of several days before my trip. The location informed me that this was no problem, and there wasn't anything special I needed to do. They told me that when I pick up the trailer, they would handle everything at that point. When I picked up the trailer and I told the same individual that I was dropping off at a different location, suddenly this was an issue. She said go ahead and take the trailer and she would email instructions to drop off. I never received instructions. When I went to drop off they were going to charge penalty dropping off in a different location in excess of $500. I was so upset with this person that told me I had nothing to worry about. I will NEVER rent from this location again!

Rating:

2.0

Unbelievably rude person was getting ready to leave midday. Had no desire to help us or answer questions. Ended up with a 'cleaning' surcharge because she wouldn't answer questions about the blankets.

Rating:

5.0

The employee who helped us was fast and kind. She made this whole process easy!

Rating:

5.0

Everything was fine for the 2 decades, or so, that we rented the facility. When I went to discuss the procedure for moving out of the facility, I did run into a problem. for gout days, the office was locked during stated open times, and I did not see anyone walking around the units. That was our only problem during the entire time we rented the facility.

Rating:

5.0

Thank you and if I ever need to rent storage again I will let you know.

Rating:

5.0

The storage facility was convenient, clean and secure. I would use it again if the need arises.

Rating:

5.0

I HAVE recommended this storage facility to friends, and they also are very satisfied. GOOD JOB Center Street Storage!

Rating:

5.0

EASY TO TERMINATE STORAGE WHEN OUR NEED ENDED. THANK YOU.

Rating:

5.0

the staff was very friendly and helpful. Such a wonderful business

Rating:

5.0

Ally in the office was always helpful and easy to deal with.

Rating:

2.0

Through U-haul was told I’d get a month free. But when I got there I was told that since it was a ”local” move and I was not leaving the uhaul truck there I would not be getting the free month.

Rating:

1.0

I canceled this order before even moving in. It's poor business to strong arm someone into a review with the threat of a charge if they don't complete it. Especially since I never utilized your servic

Rating:

5.0

The staff is excellent!!!

Rating:

2.0

Only 1 person on staff slow process to rent a place

Rating:

3.0

Ok

Rating:

5.0

Always Excellent service and extremely helpful!!!

Rating:

5.0

Great facility in a very good location!

Rating:

5.0

Very satisfied with everything about this place!! Will use again in the future if need be

Rating:

4.0

Exactly what I was looking for

Rating:

4.0

Clean, helpful employee when upgrading

Rating:

4.0

Easy to reserve, convenient location.

Rating:

3.0

Poor light, roads tight, uneven cement so leave cart inside to load. Advertise price match, but did not, but waived admin fee. Aly is very nice. Unit was clean and door was easy to lift.

Rating:

4.0

Employee was helpful, friendly and knowledgeable.

Rating:

5.0

Excellent customer service.

Rating:

4.0

Everyone was very helpful and it was an easy experience.

Rating:

5.0

Ally was extremely efficient and explained everything in detail. Great Experience

Rating:

4.0

The woman who handled setting up my account was very courteous and helpful. She answered all my questions, was very knowledgeable and explained the entire process

Rating:

4.0

We had a good experience overall

Rating:

5.0

Great friendly, sorry that they couldnt accommondate larger RVs.

Rating:

3.0

The gal that was helping me was very nice and the move and storage went smoothly.

Rating:

5.0

Employee was awesome. Got me in to my unit quickly and was helpful in getting the trailer off the truck. Great experience!

Rating:

3.0

Storage Unit not large enough so did not follow through with purchase

Rating:

5.0

Very pleasant

Rating:

4.0

The storage unit is clean and well maintained. It was so helpful to have dolly`s, and carts to help transport. Thank you to Aly!

Rating:

5.0

Representative was very helpful and professional.

Rating:

5.0

Great service! Very clean and modern facility. Easy access. Awesome experience so far.

Rating:

5.0

The staff was beyond expectations in courtesy and especially helpfulness. Facility was clean and well maintained. I would not hesitate to recommend to others.

Rating:

5.0

You were very accomidating when we needed to chage to a larger storage room on short notice.

Rating:

5.0

Nice assistance

Rating:

4.0

Storage personnel was friendly and helpful.

Rating:

5.0

They did a great job. Nice and clean.

Rating:

3.0

Units are ok. nothing special

Rating:

5.0

The couple that helped us was wonderful. They explained everything very thoroughly and were very helpful.

Rating:

3.0

The office personnel is very friendly and has all the information necessary.

Rating:

1.0

This storage place is NOT affiliated w/ UHaul and would not honor the free months rent as promised.

Rating:

1.0

The storage facility did not have a reservation for me when I called to confirm. The also did not have any available units for me. I had to find another storage facility on my own.

Rating:

4.0

Everyone there was very nice and extremely helpful! Out of all the self-storage choices in town, I`m glad that I chose them!

Rating:

1.0

Couldn`t get to the office, 2 parking spaces available were both full. Facility was dirty and not all of it was gated. You could just drive up to the garages off the street.

Rating:

3.0

Did not receive 1 month free as advertised. Also, the size of storage unit I reserved, they did not have available, so I ended up having to get a bigger one. Very disappointed!

Rating:

4.0

Good facility, but not needed at this time.

Rating:

2.0

I talked with them and they told us emove is not affiliated with them. Very confusing. It is not center street storage fault but emove didn`t communicate with them very well.

Rating:

3.0

The facility and its staff were VERY helpful and provided room for us even though the online reservation system was down and they had no record of our reservation.

Rating:

2.0

Generally dirty, but the manager was accomodating. This property is not associated with UHAUL!!!! He has been trying to stop Uhaul from using his facility.

Rating:

3.0

Some confusion wiht obtaining passcodes. Easy moving once those were obtained. Also, an unlocked gate was noted and brought to the attention of the individual at the facility that day.

Rating:

5.0

Customer service was exceptional. Employee was very willing to help locate a unit close to an entrance and showed us the facility and where to locate items of interest!

Rating:

4.0

facility was fine for what I needed. Nothing special, just drive in and unload into your assighned garage.

Rating:

4.0

Nice indoor facility but poor lighting inside.

Rating:

4.0

nice facility friendly staff.

Rating:

4.0

Very nice facility - easy to unload and load....manager very helpful...would recommend to others...Thanks

Rating:

5.0

Service was great, pricing was good, area was clean.

Rating:

5.0

Sita manager was extremely cheerful and very helpful. Thank you!!

Rating:

5.0

everything went smooth and moved our stuff within the an hour

Rating:

5.0

Very friendly service. Clean unit. Quick process. A+

Rating:

5.0

friendly staff and safe location

Rating:

5.0

The unit was clean and the staff was friendly and very helpful. I was able to get my unit the day after my first inquiry. Overall, a great transaction.

Rating:

5.0

The operators were able to provide to units adjacent to each other which made unload very convenient. We paid extra for climate control and the temperature control in the units was exceptional.

Rating:

5.0

very friendly staff and excellent facility

Rating:

5.0

Very nice, great customer service