The employee who helped us was fast and kind. She made this whole process easy!Christopher T.
Customer Reviews for Center Street Storage
(U-Haul Neighborhood Dealer)
Omaha, NE 68144
(Just West of 144th & West Center Road Behind Rental City)
Services at this Location:
- Mon-Tue: 8:30 am - 5:30 pm
- Wed: 8:30 am - 4 pm
- Thur-Fri: 8:30 am - 5:30 pm
- Sat: 8:30 am - 2 pm
- Sun: 12 pm - 4 pm
Special Operating Hours
- 5/29/2022 - 5/31/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was over charged. My truck wasnt ready. Very disorganizedMonte P.
Customer did not leave a comment.Bobby W.
Customer did not leave a comment.James Z.
Customer did not leave a comment.Scott L.
Staff was professional and friendly. Got me on my way very quickly.John L.
Customer did not leave a comment.Carl T.
No comments or improvements needed. The pick up and drop off process was very easy and the customer service at this location was great. The box truck ran great.Nash B.
Angela the young lady that helped me was excellent !! I think if she is not the manager she should be . Excellent cust serviceMike P.
Customer did not leave a comment.powming H.
Very good costumer service thank youKhamidjon D.
Customer did not leave a comment.Calvin I.
Customer did not leave a comment.Raeanne M.
She was very helpful with our drop off of the trailerPatrick C.
Customer did not leave a comment.BETH JONATHAN M.
Customer did not leave a comment.Premlal R.
I thought the mobile check-in and drop-off would be a hassle, but it was actually easy and efficient.JOEL J.
Improvements need to be made to the automated process. Going through the mobile walk through was a challenge and very frustrating. The video going through the pickup process needs to be required.Nicholas M.
Customer did not leave a comment.Alexis N.
I fell on the ice by the truck and then couldn't get the key out of the lockbox. I asked the lady to come out because I was having trouble. She literally didn't say a word but acted like I was inconveniencing her. Then my husband asked if she had coffee because it smelled like coffee when she opened the door and she was like no we, â€œdon't have coffee.â€ It was such a strong smell that it was definitely coffee. She could have explained that it was only for employees but she was very rude all around.Toe A.
Customer did not leave a comment.Jake G.
Had some difficulty starting up the truckQibao L.
Wonderful service and the staff was so helpful and accommodating.SAMUEL QUINONEZ V.
We were charged for fuel when I had already put gas in the truck. $26 rip offBRYON W.
In the case of over fuelled U-haul rebated equivalent refunds in the final bill. This is really something great about U haulGOPAL J.
Location is hard to get to if your not familiar with area.DOUGLAS M.
Angela is a pleasure to work with. Superb.Roy M.
Customer did not leave a comment.Heidi D.
Customer did not leave a comment.DAVID G.
Double charged my account for two different amounts when I only used the service once !!Alyssa W.
Everything was fine for the 2 decades, or so, that we rented the facility. When I went to discuss the procedure for moving out of the facility, I did run into a problem. for gout days, the office was locked during stated open times, and I did not see anyone walking around the units. That was our only problem during the entire time we rented the facility.PERRY J. | Overall Experience
The owner of the location went out of his way to put air in the tire of my personal vehicle while I was out in the truck simply because it looked low. Exceptional service.PAIGE E.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.ASHLEY S.
Angela was great and made it so quick and easy!!MICHAEL P.
Customer did not leave a comment.Joe W. | Overall Experience
Everything was professional and friendlyTERRY G.
Everything went as expected. The check-in and check-out process was quick and handled professionally. I would use this location again.Tom W.
Since I again couldn't connect and my brother was no longer with me, I finally just locked the truck and dropped the key in the box. After getting back to my friend who was picking me up's car, I got a connection that asked for mileage. which I did not have because I COULDN'T CONNECT AND WANTED TO BE DONE!!!! I called the location and left a message of what I did and then called first thing this morning and talked to them about my experience. They understood and said they were actually having connection issues also, so it wasn't my PHONE!!!! NEVER again will I agree to online pickup. EVER!Joy B.
Much better experience than truck and van rental from menards.ANTHONY H.
The truck was sitting there ready for me but the application took me about 15 minutes to download everything you asked me all the questions so I was a little frustrating this time six months ago it didn't take me that longMichael J.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.DAVID W.
The staff was great. Helpful, friendly.Adam T.
Thank you and if I ever need to rent storage again I will let you know.Andrew B. | Overall Experience
Customer did not leave a comment.Xuefen W.
I dropped the trailer off the same day as the rental. The office was closed at that time. Days later I received calls asking when I was bringing it back. I told them when and where I left it in the lot. It was between two big box trucks. Another day later another call asking where it was at. The guy was very nice and told me not to worry, but said the trailer was missing. I sent him pics that took of it when I dropped it off. He said they have video coverage. Later I called him back and he advised that they found it and that it was never really missing, just a numbers inventory mistake etc. This was upsetting to say the least but they were never rude or anything.Dale R.
The online app did not work for us, despite trying to use it on 2 different phones. There were no clear directions at the location for another option for after hours drop off -- even though we dropped off the rentals 30 minutes before our drop-off time. Ended up working fine as we left a voicemail -- just was uncomfortable at the time. Overall things worked well. Thank youKeith B.
Customer did not leave a comment.DENISE J.
Customer did not leave a comment.MADISON D.
Great customer service and driving tips!Catherine D.
In a world, today, where almost every business uses Covid as an excuse for bad service, this U-Haul location made no excuses, and did not have to. This site was efficient, timely, and easy to do business with. I would strongly recommend this U-Haul office and location. - Jim Venuto; 402-536-0131; email@example.comJAMES V.
Great customer service.KIMBERLY M.
Today was an amazing experience! It was easy to get the truck and everything was explained perfectly! I recommend this location to others.JOSHUA C.
Would like to not be charged dramatically for a few hour service, and get charged twice. The hidden fees were a nice bonus.shannon L.
Customer did not leave a comment.JO L.
Easy pickup and drop off. No problems with bothGARY S.
Customer did not leave a comment.KENNETH F.
Customer did not leave a comment.JAMES D.
This location was closed so we needed to use a Mobil app to get our Truck. The Mobil app was confusing and hard to use.Edward P.
It was difficult to locate. GPS took me to a neighborhood, not the location.Barry W.
Customer did not leave a comment.John R.
Customer did not leave a comment.Mark R.
Have the key in the box when the customer arrivesRhianna D.
The storage facility was convenient, clean and secure. I would use it again if the need arises.BOB J. | Overall Experience
Customer did not leave a comment.Nick H.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Marie D.
Good customer service.Steve G.
Easy to get to, easy to get equipment and get it back.TERI T.
Was sent to this location due to a lack of vehicle from the original location. When the manager of the Millard Ave U Haul Dan was VERY unhelpful and did not have the reserved truck available and after suggesting I could call the customer whom currently had the vehicle to ask them to return it. Manager at this location was WONDERFUL. Thanks Abby!Kyle F.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.Phillip O.
Old truck. I was afraid to drive it. Gal in office was a doll!Peggy O.
Location had none of the 2-wheeler dollys I had ordered.ALEX D.
Customer did not leave a comment.Chas E.
Customer did not leave a comment.KEVIN M G.
Excellent service in the office! I would return or recommend. I might add that I did push the dash info buttons and the oil life was at 0% and the tire pressure of one tire was about 30 psi lower than the rest.BRANDON S K.
I HAVE recommended this storage facility to friends, and they also are very satisfied. GOOD JOB Center Street Storage!MARGARET A. | Overall Experience
The district manager was nice enough however she had her dog in the office licking me, GROSS. Not to mention IM HIGHLY ALLERGIC to dogs. The truck was parked in such a manner that it was almost impossible to get out of the haul parking lot, normally they drive them up for me so I can just take off.TIMOTHY K.
Worst experience using UHaul. I got this Uhaul after they were closed so I called and spoke with another UHaul location about if I pick up the UHaul from this location if I could drop it off at another and was told yes many times. When I dropped it off at the other location he said everything was fine and I would not be charged due to dropping it off with them. Then a couple days later I get an email saying I owed due to dropping it off at that location. When I called the 1-800 customer service line they told me a manager from a location would we calling me. I NEVER RECEIVED A CALL! Then two weeks later I get charged for the full amount without any notice or calls. WORST UHAUL SERVICE EVER!!Kali F.
EASY TO TERMINATE STORAGE WHEN OUR NEED ENDED. THANK YOU.JOHN G. | Overall Experience
Customer did not leave a comment.Angie F.
Office was clean and girls were friendlyMarsha T.
Helpful agent. Excellent service!DANIEL N.
The moving help I had contracted with did not show up and the U-Haul person I talked to was very helpful and said that she would have a truck available when I got the help I needed. This really helped in a very stressful move.Pride L.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.TERRY T.
Ally was a great office clerk very helpful & great to work with. How ever the truck bed was not swept out from previous use. To many texts sent from office worker's Can't keep track of all the unnecessary texts trying to open & separate them when your trying to get your job done.Kathleen T.
Extremely satisfied, will use this location again, will recommend to anyone looking to rent.John A.
The agent was fine, but the truck was dirty.Had to use. Windshield washer to see out the front window to be able able to drive. Would have been nice to have cruise control for the trip.JON M.
The lady who helped me was AWESOME! Great customer service.Washington G.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.BRENT C.
Customer did not leave a comment.Lihsia K.
Customer did not leave a comment.MATTHEW SCOTT E.
Very nice and mask/hand sanitizerGavin W.
Customer did not leave a comment.Shane S.
Please let the customer know that the 3rd day when you would return your vehicle at the location they chose would be closed and would need to take to a totally different location. This happened to me today, which totally messed up my planned day. I planned on a 8 minute drive and had my fuel level set and had to add gas account having to take the truck 20 miles or 30 minutes instead of my planned trip. Not sure I would use Uhaul, however, I will ask that question whomever I use.JEFFREY C O.
Agents were extremely upbeat and helpfulTodd H.
The truck was ready and the check-in process was quick and friendly. Would definitely recommend this location for renting U-Hauls.Michael J.
Customer did not leave a comment.CHRIS B.
Everything was excellent!!Michelle O.
Customer did not leave a comment.David S.
the staff was very friendly and helpful. Such a wonderful businessStephen S. | Overall Experience
Ashley is great! I will be coming back any time I need a truckEUGENE E.
Ally in the office was always helpful and easy to deal with.SHELLEY W. | Overall Experience
Through U-haul was told I’d get a month free. But when I got there I was told that since it was a ”local” move and I was not leaving the uhaul truck there I would not be getting the free month.Dean M. | Reservation
I canceled this order before even moving in. It's poor business to strong arm someone into a review with the threat of a charge if they don't complete it. Especially since I never utilized your servicBrock G. | Reservation
The staff is excellent!!!Anne N. | Reservation
Only 1 person on staff slow process to rent a placeNicole R. | Reservation
OkDaniel C. | Reservation
Always Excellent service and extremely helpful!!!SHELBY B. | Reservation
Great facility in a very good location!marjolyn B. | Overall Experience
Very satisfied with everything about this place!! Will use again in the future if need beALEXANDER K. | Overall Experience
Exactly what I was looking forDella R. | Reservation
Clean, helpful employee when upgradingPrivacy R. | First Impressions
Easy to reserve, convenient location.Privacy R. | First Impressions
Poor light, roads tight, uneven cement so leave cart inside to load. Advertise price match, but did not, but waived admin fee. Aly is very nice. Unit was clean and door was easy to lift.Privacy R. | First Impressions
Employee was helpful, friendly and knowledgeable.Privacy R. | First Impressions
Excellent customer service.Privacy R. | First Impressions
Everyone was very helpful and it was an easy experience.Privacy R. | First Impressions
Ally was extremely efficient and explained everything in detail. Great ExperiencePrivacy R. | First Impressions
The woman who handled setting up my account was very courteous and helpful. She answered all my questions, was very knowledgeable and explained the entire processSCARRLET H. | First Impressions
We had a good experience overallPrivacy R. | First Impressions
Great friendly, sorry that they couldnt accommondate larger RVs.Privacy R. | First Impressions
The gal that was helping me was very nice and the move and storage went smoothly.Privacy R. | First Impressions
Employee was awesome. Got me in to my unit quickly and was helpful in getting the trailer off the truck. Great experience!Privacy R. | First Impressions
Storage Unit not large enough so did not follow through with purchasePrivacy R. | First Impressions
Very pleasantPrivacy R. | First Impressions
The storage unit is clean and well maintained. It was so helpful to have dolly`s, and carts to help transport. Thank you to Aly!Privacy R. | First Impressions
Representative was very helpful and professional.Privacy R. | First Impressions
Great service! Very clean and modern facility. Easy access. Awesome experience so far.Privacy R. | First Impressions
The staff was beyond expectations in courtesy and especially helpfulness. Facility was clean and well maintained. I would not hesitate to recommend to others.KRAIG S. | First Impressions
You were very accomidating when we needed to chage to a larger storage room on short notice.Privacy R. | First Impressions
Nice assistancePrivacy R. | First Impressions
Storage personnel was friendly and helpful.Privacy R. | First Impressions
They did a great job. Nice and clean.Privacy R. | First Impressions
Units are ok. nothing specialPrivacy R. | First Impressions