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Thomas W.
Customer Reviews for Central Jersey Starter & Alternator Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't change a thing. Outstanding service.
joseph P.Everyone was very nice and informative. The van was in great condition. Very positive experience.
Gemma G.he was fast and nice
Alberto V.The truck ran well even with 115,000 miles. Very easy.
Lisa L.Please refund the gas amount for any extra fill
Rakesh Kumar M.Worst experience I've ever had. I will pay double to not use U-Haul again
Kevin Joseph C.The Uhaul was beyond empty and the equipment I reserved was not available. I expect to be reimbursed for the gas and uplift dolly that was not at the location.
Jeanette B.Everything was wonderful, special the guy who works on that weekend so so nice
Mary A.This place is great! Definitely renting here from now on. The owner & staff very helpful and friendly
Anthony G.Commutation is bad, u-haul waited a month before emailing me, to let me know that I owed u-haul and charged me a late fee... U-haul didn't even try calling
Winter W.Keep doing what you're doing. Easy checkout and check-in. John was great.
James R.Overall I was happy with the u-haul vehicle itself. The problem I did have was with the initial pick-up of the vehicle and doing it all online. I expected it to be much easier than it was. I was expecting it to take my 5 minutes or less to and it wound up taking me 20 minutes. Returning the vehicle was much easier than the pick-up.
Nicholas C.Absolute worst experience I've had with U-HAUL yet. I was supposed to get a 10' truck that was canceled last minute the day before I was supposed to move and they said there was nothing they could do about it. No apologizes or trying to get us another truck. We were just SOL. We thankfully found ONE 9' cargo van which was a pain in the ass because of the amount of trips we had to make. I honestly will never be using this company again because of how over priced it was for a mistake from THEIR end. Moving is stressful enough and they made the situation even more stressful.
Denis S.I had requested furniture pads and a dolley, but the location was closed and they weren't in the van. I was told I could get them from another location, but when you pay by the mile, that gets expensive.
Michael C.The office manager, John, went above and beyond the call of duty. Great service all around.
James B.It was not apparent during my reservation that no one would be wiping down the van after the previous user. It wasn't until I filled out the return rental questionnaire that the rental was going to be made immediately available to "another family." I knew this was a contactless rental, but I had assumed that the steering wheel and shifter would at least be wiped down. Knowing this now, I wouldn't do a rental like this again.
James S.Everything went well
larry W.Did overnight drop off without issue but did not interact with anyone at the location. Only suggestion is a bigger sign for UHaul!! Hard to see at nighttime!
melissa A.I had no problems with the trailer ,,plus i rented it for 1 day and wind up keeping it for 5 days...all i had to do is call and ask if i can keep the trailer for another day...lol..so i had a good experience with uhaul and service..
john M.My original reservation, which I made a month ago, was in Linden, NJ. Two days before my pickup I was told my truck was in Parsippany, 30 miles away. When I complained I was told a manager would contact me. Instead of contacting me, they just gave my truck away. I called customer service and they were able to get me a truck from this new location in Sayerville. I was very grateful for this and was able to make my move as planned. The only issue with this was that it was a bigger truck, which cost more money. Also, they did not disclose the full price, including extra charges, which wound up costing me an extra $112 above the quoted price.
Michael P.We had a light issue. They did repair it within the hour. I ask them if I was allowed on the parkway with this trailer so now I an the owner of a traffic ticket for driving this trailer on the parkway
Julio F.great experience every time.. Just wish U-Haul would supply them with a Dodge Van again.. I hate the Fords...hit my head and back every time i load it..
Emerson J.Very friendly and knowledgeable
Michael R.I was disappointing in the fact that U-HAUL REMOVED THE Dodge Van, It had better inside height.. I really dont like the Ford as the Roof is to low inside and i hit my head every time i rent one, This Ford had some issues with passenger door not unlocking from the inside, seemed like it was sticking, driver had to get out and open from outside.Still a great place to rent from. I will return. Please bring back another Dodge van.
Emerson J.John was polite and friendly. The process for the rental was quick for pick-up and return.
Priscilla P.Excellent friendly service
angelo M.Nothing, great location, john is excellent
glenn C.Friendly people who have your interest first
Dennis S.Nothing service was great and the people there are very helpfull and friendly
Daniel G.As far as this rental. The center was courteous. The trailer was well maintained. I just hope someday U-haul can get rental equipment to the most convenient pickup dealer in the future. Mine was 30 minutes away ( Not bad )......but i have a dealer 10 minutes away. I always use U-haul and will continue too.
Richard C.best rentals all year
Emerson J.Just used his location for a drop off. Everything went fine though.
ian R.There always friendly and try there best to work with your rental. Its best to go early to start paper work so when you pick it up your ready to go. I have never had a issue waiting to check in..
Emerson J.Keep up the good work Thanks Chris
Chris G.Great to work with. No hassles. Just great service.
Joseph H.pleasant people. easy to work with and NO hidden fee's like the Old Bridge location one Rt.9 N.
Emerson J.ythis location is the best, The Old Bridge location Route 9 n kept adding more money to my bill every time i rented, and would tell me stories that its extra tax...i think there lying and stealing customers money.. How can you drive less miles and bill goes higher?? explain that. I will stay with Cntrl Jersey Starter from now on.
Emerson J.Renter beware!!! Rented a trailer to move my car from home to the repair shop. Took my step brothers truck to this place to attach the tow. I get home and as I'm driving my car on to the trailer the entire trailer pops up and wrecks the tailgate! I called the location and uhaul, they opened a claim and 6 weeks later there response is "you should've checked the equipment." Seriously? !?!?!?!?!?
JOHN C.clean new equipment and friendly atmosphere
Emerson J.I filed a dispute under reference number 1168366 on 7/29/16 which has not been resolved yet. I did receive a call from a representative however I am still disputing the charges as the charges have not been resolved. I rented a 9 ft. truck for 2 days at a rate of 19.95 per day for a rental charge of 39.90. However the contract is showing a rate of 39.90 per day for a rental charge of 79.80. This is twice the amount I should be charged. Your assistance in resolving this matter and prompt attention is greatly appreciated.
Pavel B.I dropped the truck off after hours. Appearance was average because it was just hard to see it was a Uhaul location.
MICHAEL D.great service.
Emerson J.THE early check in is better to use at this location. But renting cargo van was no issue. Nice experience here. Better than the old bridge location on RT 9 north that charges more and will not explain why. I rented twice from the old bridge location and there cost is never the same as they quote. bad attitude also. This sayreville location is great. I will rent here for the summer..
emerson J.It took almost an hour to rent the trailer, too long. The price quoted over the phone was $60 less than I actually paid and I was also led to believe I had to buy insurance.
dennis H.Trailer was incorrect size for the vehicle I was towing. Had nothing to do with the location in put the vehicle information in three times and the trailer was short by six inches
Eric L.Excellent service
NAJAT R.