Customer Reviews for Central Maxi Storage
(U-Haul Neighborhood Dealer)

441 reviews

885 Ridgewood Dr   Port Neches, TX 77651

(409) 727-7725

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 727-7725

885 Ridgewood Dr
Port Neches, TX 77651

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RUBY S. 
Rating:
5.0

Everything was just as the young lady ashley said it would be.

TABITHA L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great Service! We couldn't have had a better experience! Callie was very knowledgeable and totally helped with equipment and any questions we had. No improvement needed.

CARLEY C. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

This location was great. However, they changed it because the original location I had chosen, which was closer to my house, didn't have the size truck I needed. Then they changed my pick-up time, drop-off time and the way we could get the truck. That caused a lot more of a headache than moving already is. The app and website are extremely unreliable.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Jared M.  |  Overall Experience 
Rating:
5.0

A great storage unit. Staff was always friendly and eager to help. I would definitely recommend this place to anyone who needs a storage unit.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Service was excellent, Mrs. Kallie was professional, and a pleasure to work with. I am handicapped and she made this experience easy for me. I don't know of anything u need to do differently.

NAKIA TERRELL C. 
Rating:
1.0

Customer did not leave a comment.

KRYSTEN S. 
Rating:
5.0

Customer did not leave a comment.

JACKIE G. 
Rating:
5.0

No comment

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Jill H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eldridge R. 
Rating:
5.0

We were initially scheduled at 1145 Gulfway Drive at D&D automotive but the owner did not show up and would not let us take the trailer even though it was paid for. We called U-Haul and were rerouted to the Ridgewood location and received excellent service as expected. We were telling of what happened and the receptionist knew the problem location by name and the customer in the lobby also had a previous bad experience with that owner!! My question is why isn't U-Haul doing something about this lack of service that is obviously well known in the area?

Gregory R. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Super friendly and helpful staff

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Teri J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKKI P. 
Rating:
5.0

Pay that young lady more money!!!

Don E. 
Rating:
4.0

N\a

James D. 
Rating:
5.0

Customer did not leave a comment.

Marvin K.  |  Overall Experience 
Rating:
5.0

Staff is awesome

Robert R.  |  Overall Experience 
Rating:
5.0

Thanks

Stephen J. 
Rating:
3.0

Make sure the side mirrors can be adjusted and aren't stuck due to a combination of rust and what I can only describe as "gunk" It would also be nice if the truck I rented wasn't below 1/8th a tank of fuel. This effectively doubled the cost of the truck even after the refund for bringing the truck back with 1/3rd a tank of fuel.

Trevor F. 
Rating:
5.0

The salesperson Kally, was very friendly and helpful.

TONY T. 
Rating:
5.0

Nothing. It was all great

CUAUHTEMOC R. 
Rating:
5.0

Very helpful.

Becky B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

DARYL G. 
Rating:
5.0

Upon moving out I notice a few items from the back wall that had contact with the floor had water damage. I know most likely due to our extreme crazy weather we had last year is likely the culprit. The staff has always been extremely courteous and helpful. Thank you for the the years of great service.

Shane W. C.  |  Overall Experience 
Rating:
5.0

No complaints...great experience.

MARY E. 
Rating:
5.0

Customer did not leave a comment.

DANA CATRICE M. 
Rating:
5.0

The girl in front of no Good

RONALDO P.  |  Overall Experience 
Rating:
5.0

Things went smoother than any other rental I've ever made. Truck was clean and had no mechanical issues at all.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Zulfikar P. 
Rating:
5.0

Customer did not leave a comment.

Anitra L. 
Rating:
5.0

Customer did not leave a comment.

stephen j.  |  Overall Experience 
Rating:
5.0

Callie was great to work with !

Jaime H. 
Rating:
5.0

Callie is awesome

KENNY H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

I appreciate the customer service. Very friendly. I will come to this location again. We thank you 😊

Loretta C. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
1.0

Horrible experience from start to finish. By far the worse uhaul anywhere

GUADALUPE G. 
Rating:
5.0

Open hours to 8 a.m. The return after hours was easy and convenient.

MYRNA R. 
Rating:
5.0

I dropped the trailer off at 4:14 Saturday, saving a whole day's rental. But because the drop off app was not working and the location did not have an answering machine I was still charged for a day!

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

Shirley S.  |  Overall Experience 
Rating:
4.0

n\a

James D. 
Rating:
5.0

Yes I'm satisfied. I've used this mini storage a couple of times and it's been a pleasure. Thank you

Robert P.  |  Overall Experience 
Rating:
5.0

The girl working was friendly and knowledgeable and excellent customer service

Karen K. 
Rating:
5.0

Perfect place to get a Uhaul. Was given super service and was very helpful. Will be back.

JOHNNY O. 
Rating:
2.0

Truck needed maintenance. All the lights, check engine, brakes, abs, ect and gages would come on and go off while driving.

Joel W. 
Rating:
3.0

Owner was not very friendly and did not offer to help hitch the trailer. He did come out and helped connect safety chains.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Natasha D. 
Rating:
5.0

Customer did not leave a comment.

Kristel P. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Nope 🙂

ramona C. 
Rating:
1.0

truck was filthy, tire was flat, rear view window on drivers side folded all the way towards the door to where I could see my self and wouldn't stay unless I was going 50 mph or below. interior and back light were out and I didn't notice until dark when I was on I10 at dark. It just seemed like no one checked the well being of the vehicle and with COVID 19 moving rapidly for you not to at least clean the truck is a huge deal. let alone the tire, mirror and lights . It was just an awful overall experience and with calling road side assistance multiple times the inconveniences set me back a whole DAY!!!! and luckily the field manager and road side assistance helped a lot. but this was just a terrible experience

Dariante E. 
Rating:
4.0

Customer did not leave a comment.

sandra D. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Nothing I Believe Everything Was Great❣️

Leticia K. 
Rating:
5.0

Customer did not leave a comment.

Verne D. 
Rating:
1.0

Stop changing peoples pick up location and time at the last minute. Then i was charged $20 for after hours when the first place I was picking up from stayed open till 5!! I've rented 2 trucks in the past month and this will be my last because of 3 different changes. Next time I'll rent from someone else.

Tyra B. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
3.0

The people were nice. I didn't get the truck I reserved, 20' i had to take a 26' truck. But the truck was already dirty inside cab and cargo area. Had reserved a appliance dolly, but was not available, had to use a standard dolly. Was told by customer service i would not be charged any mileage but was anyway.

Gary B. 
Rating:
1.0

Place sucks and their customer service is for the dogs.

Patsy S. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE AT THIS LOCATION. DO NOT GO ANYWHERE ELSE IN PORT NECHES, TX FOR U-HAUL.

Christina W. 
Rating:
5.0

The price for this auto transport more than doubled since i rented approx 45 days ago same equipment.... As a frequent and long time customer not pleased with the increase and may be forced to seek alternatives

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

neil B. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Not a thing. Lady helping me was great!

Mike S. 
Rating:
3.0

I got charged a cleaning fee when i turned it in it was windy and a couple of leaves might have fallen in so i was charged 15 dollars id like to know how the leaves from wind maybe 10 tiny leaves max in trailer constitutes 15 dollar cleaning fee? All i moved were doors in an installer for lowes.

josue L. 
Rating:
5.0

Customer did not leave a comment.

Abbie B. 
Rating:
3.0

Customer did not leave a comment.

bonnie B. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE C. 
Rating:
5.0

??

Paula J. 
Rating:
5.0

Very professional crew

Miseal C. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
3.0

I am new to Uhaul, but based upon my experience renting other vehicles it seems odd that when turning rentals in this location expects the customer to unhitch trailers themselves, drag it yourself to where they sit on display, then park the truck backwards in line with the rest of their fleet. Maybe rental car experiences have given me unrealistic customer service expectations, but the dedicated Uhaul location I picked the equipment up from was much more helpful. The older man here seemed uninterested in getting up from his chair. Eventually the young lady did come out to direct and assist, and the younger man I spoke with days earlier was friendly and offered good information.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

DALE JOHN L. 
Rating:
5.0

Young lady at this location very professional, she would have handled unhooking my trailer by herself if I wouldn't have been there. Excellent employee.

Wayne M. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

This location didn't go look for the trailer I dropped off over the weekend. After I called and reassured them it was there. Very lazy and unprofessional.

Blake R. 
Rating:
5.0

Customer did not leave a comment.

Kanisha H. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo S. 
Rating:
5.0

Great service, easy in and out

joe D. 
Rating:
2.0

I was picking up the 20 ft truck early so they were supposed to leave the key in the lockbox and I even went the day before to verify everything and yet I get there at 7:30 am and they failed to leave the key in the lockbox. I was dropped off and had to wait and hour and a half until 9 am when the store opened. I had people meeting me 30 minutes away to help load the truck and I was late.

Kathy W. 
Rating:
5.0

We love this location and the employees! We use them several times a year for my business! They are amazing!

tammy H. 
Rating:
1.0

Insurance was added even though I didn't need it. Charged $880.+, which is not the rate I was quoted. Did not confirm charges before my card was ran. Should have been $760. which was charged the next day. That is a lot of money all at once when someone is moving 12 hours away. Could not just get the $120 refunded, which would have been easier I think than starting everything over and taking the additional $760 because now I'm told 3-5 business days before I can get the $880 back. Would be a good idea to confirm charges with the customer before you take their money and mess up their bank account. Also, could not believe the condition of the straps on the tow dolly, it was pointed out to us by the wonderful person in Huntsville, AL when I dropped the truck off. He was exceptional, unlike the people in Texas. Very attentive and helpful and said the straps should have been replaced a long time ago.

jannie E. 
Rating:
1.0

First i ordered online and when i arrived to pick it up i had to redo my order. Then he took my card and attempted to force me to purchase multiple insurance options with no discussion. The appliance dolly wasn't put together correctly so i had to correct that. The straps on the ramp were attached on the inside of the ramp forcing you to drive the dolly over the straps. I move yearly and always use uhaul but probably done with that now.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

scott E. 
Rating:
4.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Great service.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Jo Ann J. 
Rating:
5.0

Kallye was such a pleasure! She was very attentive, answered all my questions, and very helpful!

Clayton T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Carion H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

NIcole K. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Wonderful customer service.

Stephanie G. 
Rating:
5.0

Very friendly and helpful staff now I know where to go when I need a uhaul and also highly recommend to my friends and family

Verenda A. 
Rating:
5.0

Excellent rental experience

william C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Nothing more to be done, rented from this location before and it's always been top notch service/ customer support.

Schylar W. 
No reviews have been submitted for this location.

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