Customer Reviews for Central Oregon Brakes for Less

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Oregon Brakes for Less

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Janelle C. on

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Terry P. on

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Give a number to call the place you renting from so you can tell them the problem with the unit so they can can know and fix it.

Travis S. on

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Susan R. on

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Kim R. on

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Jane L. on

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Everyone is super friendly, helpful and so polite - definitely recommended!

Jade L. on

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I know today it must be difficult to keep employees and good ones for that matter. But you should have two employees at all times. That kid behind the counter was swamped by himself moving trucks and running back to help the counter. Then he gets all the crap from angry customers cause they can’t understand he was the only one there. Trailer worked Great!!!! No problems! 5 star! But what is happening U haul? If you are going to keep the old rusty trailers you could at least paint them and reapply the decals. I mean I’m paying YOU to be your personal rolling advertisement and the trailer looks like shit. Looks like more money going into corporate pockets then back into the business and it’s hard working employees.

Neil P. on

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Good Job to you guys too!

Michael L. on

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26 ft truck bounced up and down the entire 1000 mikes. The 12ft trailer tongue broke in half 10 miles from my end destination, waited almost 5 hours for a tow truck. Terrible equipment and lousy roadside assistance. I will never rent from Uhaul again.

JON R. on

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MICHAEL M. on

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Martha G. on

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The staff was kind and helpful. I will definitely rent from them again!

Brandon H. on

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Jeff was very helpful and easy to work with. Excellent customer service!

Patricia G. on

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James R. on

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Silly and easily avoidable dispute over fuel. Everything seemed fine and perfectly pleasant at check-in. Equipment was not in great condition, but that was not an issue at all. Fuel on the check-in sheet showed 1/4 tank. Upon driving away I noted that it was slightly under 1/4, but figured they were rounding to the closest amount. It's a computerized form with (I assume) no way to represent a needle that's somewhere in between 1/8 and 1/4. Wasn't concerned. Drove 8 miles total, and opted to put $5 of gas in prior to return (about a gallon and a half at that location), figuring that would put it above where it started. Upon turn-in, was surprised to have the gentleman aggressively confront me about the gas level, stating that it wasn't 1/4 tank, and that I had two choices, go put more gas in or pay a high refueling fee. I told him about the gas I had just put in (unfortunately had no receipt -- lesson for another time, but I was assuming everyone was being reasonable) and that it had more gas than I'd picked up the truck with. What's more, showed him a picture of the gas gauge -- almost entirely covering the 1/4 level indicator and higher than when I'd started. He remained aggressive and wouldn't budge regarding the fuel. So I jumped back in the truck and put $5 more in while my wife waited back at the shop. Unpleasant and a completely unnecessary way to lose a customer. I'll certainly go to a different location next time.

ben W. on

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Richard O. on

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Richard O. on

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Simon T. on

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I attempted Online check out, but was forced to go into the store to complete the transaction as your app would not allow me to complete the transaction. Work on the app if you’re going to offer ‘convenience ‘. Terrible!

anthony C. on

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I had a problem with my turn signal coming through the trailer and they were able to tell me where to go to get what I needed to solve the problem and I was back and good to go in no time. Friendly, good people!

don S. on

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Sheryl O. on

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Tina V. on

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John S. on

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Senta S. on

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Great customer service

John S. on

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Jason G. on

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jay G. on

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Robert A. on

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James P. on

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Trailer broke down. Leaf spring broke. Took 4 hours to resolve

Jon W. on

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Jeff H. on

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Wrong location

Aaron C. on

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The guys that helped me with my move at Breaks for Less were amazing. I would highly recommend anyone using this location for any U-Haul needs.

Philip R. on

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GRANT W. on

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Su-Wen C. on

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The personnel here were friendly and helpful with the return.

Joshua J. on

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This complaint is more against UHaul then the location I dropped off the truck. I get a truck with a quarter tank of gas in it which is almost impossible to calculate the same return amount so Uhaul wins on that one. No credit back for extra gas and have to fill up 1 hour into my trip. I payed for blankets and at return I am told I will be charged $1 a blanket that is not folded???? Seriously terrible business. You get more gas in your truck and try to make me fold blankets after I payed over $800 for your truck?

Chance H. on

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We picked up the uhaul the night before we were heading out to Colorado. Came back the next morning to pick up our car trailer and as I was reviewing the functioning of the trailer lights, we noticed the running lights weren’t working. We went to notify the owner of this issue and he sent out one of his employees to fix it. The employee noticed he needed a fuse and directed us to pick one up on our way out. We asked them to place it because they were the professionals so the owner sent to employee to go pick it up. After waiting about 30 minutes, the employee comes back with the fuse, but also made another stop to get energy drinks for the whole crew. He worked on it some more, but the fuse didn’t fix the running lights. We were told—by the owner—to just hit the road and if we got pulled over that it was working fine when we left. I had my dad with me to assist and he told the owner that this roughly 1300 mile trip isn’t about getting pulled over but about the safety of his family. The owner got angry and yelled at my dad that we had just received free labor for the last 45 minutes and to get off his property. I told him that it should be his responsibility to make sure everything functions properly before I leave and I had just spent $1400 so it’s not free labor. One of his employees then got in my face—telling us to get the f*** out of there—and the owner did nothing about it. We finally just ended up getting into the uhaul and left. It was very disappointing to have this experience with them and to feel like this issue wasn’t important. We were driving over a thousand miles in several different terrains and weather conditions—with our safety on top of what’s most important. The owner was pleasant the day before, but when things don’t work properly in relation to uhaul, I don’t think he has the appropriate attitude or drive to make sure people leave there safe by verifying and checking everything before handing over the keys.

Sean A. on

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Great service - super kind and helpful.

Tyler B. on

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Great customer service!

Ted M. on

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Pamela H. on

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Very nice! Will definately rent a truck here again!

LARRY B. on

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kelly D. on

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I have been renting at this location for a couple of years . They are always professional and prompt attending to my needs .

ralph B. on

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Conner H. on

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The gentleman who helped me unhitch was prompt, kind, and helpful. Great service!

timothy D. on

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Jared S. on

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Emily K. on

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Ralph E. on

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Ron H. on

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jay G. on

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Scott D. on

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Larry R. on

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Chris P. on

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Alan D. on

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After waiting in line for 30+ minutes I was sent to different location then I reserved. The staff at this location was rude and forced me to pay for additional services that I didn't order. He actually said he didn't care if he had my business and I was going to pay if I wanted the trailer.

David S. on

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Great people - everything was ready as promised.

kelly D. on

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Kevin G. on

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Great job!

Gayle N. on

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William M. on

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Great friendly guys. Wonderful attitudes.

Molly J. on

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Brakes for less is excellent

PATRICK E. on

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Excellent Service and responses to any concerns. Excellent return procedure!

Braden B. on

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ben O. on

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Diane W. on

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Wildly efficient and friendly, could not ask for better! :)

Jeff W. on

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Adam Z. on

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I had a great experience here.

GIGI B. on

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They were awesome! Very friendly and accommodating. I will tell all my family and friends to use the site at 'Brakes for Less'! Change nothing! Get more people and places like theirs ??

Duane M. on

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tracy M. on

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Nothing, the Southwicks (Jeff, Joe and Joshua) are awesome!!!! They are super friendly, helpful and provide excellent service.

MARIE F. on

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Al M. on

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Very personable and friendly service. Quick delivery and return process.

MARK M. on

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Very pleasant/helpful folks at this location, easy in/out to rent a trailer, recommended!

Brandy W. on

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shirley B. on

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DAN M. on

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CSR booked wrong location, I was then sent to the correct location. Upon arrival dealer hooked up trailer then determined electrical issue. Sent trailer who couldn't resolve issue, then sent to car dealer who then sent me to rv expert. Analog to digital conv issue, LED issue with new trailer, CSR and Uhaul dealer should have known new trailers don't work with older German Autos! Should have given me older trailer and advise customers before hand!

Elizabeth A. on

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GARY F. on

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Ken B. on

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tony T. on

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I JUST TYPED AN ENTIRE RESONSE HERE. CLICKED SUBMIT REVIEW, & IT CLEARED THIS WHOLE COMMENTS BOX. IM NOT DOIN THIS AGAIN! IT JUST CLEARED THIS WHOLE PAGE , & GAVE ME A NEW , CLEAR PAGE AGAIN. SO, I'LL SEDN MY COMPLAINTS TO EMAIL.

Janet D. on

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jim W. on

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Dick C. on

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Lyle C. on

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Caleb C. on

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Brad N. on

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mike S. on

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Randy D. on

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Jeff L. on

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Dropped off after they were closed. They checked me in first thing in the morning, by the time I called to check in it was already taken care of and I was all set.

Andrew S. on

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NO I WAS RIPED OFF....CALLED CUSTOER SERVICE AND SERVICE WAS TERRIBLE.....WILL NOT USE U-HAUL AGAIN UNLESS SOMEONE CALLS TO RECTIFY SITUATION

Jim N. on

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Friendly, fast, always the best location in Bend to get a trailer

Richard C. on

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Easier parking would be good.

Chad S. on

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Very helpful and nice staff.

John W. on

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Manager was extremely helpful.

Gregory C. on

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Very quick check in and pick up. Excellent customer service from this family run shop.

Derek W. on

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Peter B. on

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Betty S. on

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Adam S. on

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