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TAISHAWN M
Customer Reviews for Central Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment I reserved wasn’t in the truck.
Jeffrey SArrived on time for my appointment, however clerk to process my order was unable to access his desktop computer because he had forgotten his password. After 15 minutes he was able to get assistance to log on. When inspecting the truck I found a lot of trash and dirt in the cab of the truck. The back of the truck had a tarp and was not swept out as required. It was obvious to me that the truck did not undergo an inspection as required by Uhaul.
Jimmy PVery good
Joel LThere is nothing to improve at this location.Everything was excellent!!
Brian RJaime was so friendly, accommodating and helpful!
Barbara FEverything was perfect! Excellent customer service.
Laura EVery friendly and fast service
Shirley HThis location has great customer service when we picked up the truck. But when we got In The truck it was so nasty dirty.. the dust an the smell of the truck was like I was smoking in it. I don't smoke!! So when I left I had went around the corner where we were moving from the filth on the windows made it hard to see out of we had to stop to clean the windows.. (wasting miles) go home did 1 load and while driving the low air lights started flashing and beeping.. when came to the red light and braked felt like the whole back wheels were going to brake off. Got to our destination (4miles down) off loaded came back loaded the truck we were about to do another load and realized we can't drive it at night head light was out and a back light was out so we could not do any more loads..WAIST OF TIME AND MONEY!!! GET A NEW TRUCK
Jore MExcellent ThankYou
Truc HNothing
Lanita DJamie was a superior and helpful person.
John WEverything was perfect Thank you for the great service
Brett WService was excellent an informative. I like how quick it was to complete the service.
Cheryl SThe truck was very dirty inside. There was dried ketchup spilled on the console and floor. It was obvious that no one cleaned it since the previous rental. I found this very odd especially during the COVID-19 pandemic. But anytime you don’t clean between renters shows a lack of professionalism. I’m sure you’ll make an improvement for future renters.
Susan BVery rude and disrespectful staff
Jessica GFunny guy good customer service
JULIO CIt took almost an hour to get approved for the rental which bled into my rental time and the truck was filthy, but I’m the one who has to pay a cleaning fee. I’m definitely not satisfied.
Jordan CDolly and blankets I requested was not in truck and this happened the last time I used U-Haul they don’t put equipment you want in the truck but sure quick to try and charge you for it! They also charged my account and a few days later took even more money out! Why wouldn’t you wait and charge a customer one time only?! I won’t use U-Haul again!
Faye SRenee was great to work with, explained everything. It was a great experience, especially being my first time renting a Uhal
Melissa LWoman didn’t answer the phone once. Didn’t have the size truck I wanted after I walked there. She didn’t call me like she said she would before charging my card.
Michael DThe help at E Travis was excellent. Good vibes good personality. Now the people on the Customer Service line, that's another story. The first person was rude and nasty. I was trying to get info on my own reservation, she was just mean. But I called back and it was a totally different experience. This person was super nice and very helpful.
Fernando TNothing with this office. The ladies where very professional and helpful with everything I needed to know. I really appreciate all there help
Iris SStay open longer and have a light in the back of the vans
Jolayne LService was good. Just the inside cab was a bit dirty. Everything else was fine
Alicia LHi i just want to ask because the truck that we rent we return back the next morning not before the 24 hrs of it i also leave a voicemail on the storage location they already charge me $33 and they charge me another $72.
Robertanthony GYour procedure for returning the vehicle is rather poor. You expect me to use my phone for turning in the vehicle, but the procedure is not intuitive.
Thomas AThe customer service was excellent
Mindy MThe experience with u-Haul was horrible to say the least. I reserved a 17 foot truck 19 days before my move and at a location in my town. The day before the move, I received a phone call from u-Haul stating that the only truck they had for me was a 10 foot truck and it had to be picked up in another city. The woman was very rude and basically saying take it or leave it. They wanted me to wait until 10 am to pick it up (who waits that late to start a move?). Only after I complained to the pick up time, she offered the 24/7 truck option. When I asked how to use it she replied, go to the website and watch the video. When I asked for her manager, she replied I am the manager and she was it. When I picked up the truck, the 24/7 app said it was due back at 1pm, which I was supposed to have until 4pm. Once again had to call and waste 30 minutes to speak to someone to get the drop off to 4pm. When I asked to drop it off in my own city, the reply was no, you have to take it back where you got it. When I opened the truck to start loading it, I found it to be loaded with ants. Had to spray it before the load which made the truck smell badly while loading. Being that I was supposed to have a 17 foot truck, having the 10 foot truck didn't fit all my furniture. When paying for the truck, I had to pay more mileage fee for the pick up and drop off than I did for the move itself, since the location was in a different city. In the future I will not be using u-Haul and I will warn others of my experience!
Denise WI was never able to get the van. The location was closed. Never drove it!!! Now I’m being charged a cleaning fee gas and rental fees for a van I never used at all! Total fraud!
Jesus CTruck was dirty with mud, broken glass and other debris
Daniel EOvercharged me. Only 1/2day use, drop off one way about $209.Outrageous Overcharge. I can't believe a company would rip me off this bad. Michael Garozzo
Michael GEvery thing went well
Trevis GCalled the so I could get info never answered left message as indicated and never called me back
carlos cNo comment.
Edmond CGood exsprience
Anthony AFacility opened late.
Stephanie FImprove the web site. I requested a 9' van, and I was given a 10' truck.
Allen AThank you so much
sherley gDon't have any complaints, just keep up the good work. Thank you
Nicholas MWhere to begin. Over charged for rental on mileage and blankets I did not use, seal on blanket bag not broken. Truck was a POS, wheel alignment off, transmission screwed up, shocks worn out, not clean. Guy there never answers phone, and turns off answering machine. If you keep calling he eventually answers. Complete BS. Never again!
Darrell RI have no complaints about the location or staff.
Roy WThe location overcharged me and the manager did not know how to perform a refund. I was charged an extra day and also for an appliance dolley that I never received. The manager acknowledged the mistake he made but kept insisting I call customer service myself, saying he did not have the ability to fix the problem and they are the only ones that could fix the issue. I called customer service and put them on speaker so the location manager can hear what I was told. The location manager then said I have to call billing myself after I hung up with customer service. He did not want to take care of the issue himself and was completely incompetent! He made the mistake and was trying to pass the problem to someone else who did not the authority to fix it.
Terence WThanks
RON CThis is the 2nd time I have used uhaul from this facility. Each time has been an exceptional experience! Highly recommended. They go above and beyond expectations! Super fast super easy super friendly can't ask for more!
Deborah CAll of the staff were polite and helpful. They made the experience pleasant. Thank you.
CARLA GBe clearer for the advertisement. I was expecting to pay $20 plus mileage for 10 miles and get charged for $46. That doesn't add up. Would not recommend anyone to believe the advertisement.
Charles WYour contracts provide a gallon estimate in order to determine how much gas should be replaced to get it to the same level it was rented. I was charged an additional $8.08 even though I replaced the gas with the amount communicated on your contract. Very bad service.
Tyrone RMostly maintain good service ,and y'all need more customer parking.
WILLIAM GThe guy at the counter was awesome. Made what I had to do much easier for me, as I was stressed out. His customer service is beyond an A+.
LESLI WFrank was very friendly and helpful
Dylan BGive the right information. People don't want to be told it's okay to pay in cash, do so then receive their deposit in a check mailed to them, or refunded on their credit card days later with the costs from their back, etc. Don't mislead customers for the sake making a sale. Have employees take annual customer service training and don't hire rude, immature, incompetent people lacking self respect and integrity.
Drea HThe U-Haul Rep was courteous and helpful. He was extremely well presented. Thank-you to him ;-)
Monte HThere were two 12 volt jacks, neither worked.
Lawrence GEasy return of the truck. Fast and friendly!
William LExcellent excellent service from George both days I was in there. Above and beyond :) Last day when I turned in the truck Nester took great care of me too!! I will always recommend this location for trucks and storage. Thank you!! :)
SHINARA FThe truck was great, worked very well. The gentleman who help at my pick up location was very helpful and provided great customer service.
Douglas MChange nothing! This was the best truck rental experience I have ever had! The guy was nice as shit and was smiling while he helped 4 people with amazing alacrity. 10/10 I will go to central self storage every time I need a uhaul rental.
Darren PFree donuts
Adisa AAsked for a dolly and didn't receive one other than that everything was excellent
derick cLike always George was great!!!
Shirley RThe person who assisted me. Wish I got his name. He has the BEST PERSONALITY EVER! Missed his calling to be a comedian! Had me laughing the entire experience. Above and beyond courteous, friendly and helpful. Thank you! Have rented Uhaul's many times never had the positive experience I did today. Thank you. Will do all my business with this site.
DEBORAH CGiven miss information by employee that caused major inconvenience. When speaking with customer service at u hauls toll free number was treated incredibly rudely by representative. ..was hung up on...called a liar...and told to be quiet when trying to explain my situation. ..I was so shocked by how I was spoken to, I couldn't believe this is how they treat customers. I will go out of my way to NEVER do business with them again
Diane M